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The Road to Business Agility




Enabling business agility through IT
Srini Koushik
President and CEO
Right Brain Systems LLC.                                  Right Brain Systems LLC.
Twitter Handle - @skoushik                                innovation – agility - execution
                             © Right Brain Systems LLC.
Technology
     is
Everywhere
4/15/2013    © Right Brain Systems LLC.   2
Gordon Moore                                    Source: Intel Corporation


    Computing power continues to increase
                   © Right Brain Systems LLC.
Bob Metcalf                                     Source: get Satisfaction

              Networks continue to grow
                   © Right Brain Systems LLC.
Cloud Computing




                       Big Data and Analytics




© Right Brain Systems LLC.                      5
Cloud                                         Social Media

            Mobility                          Big Data



Pervasive                                                Security


These trends are accelerating and converging providing new
                  business opportunities
                      © Right Brain Systems LLC.                    6
This has been building and is exacerbated by trends




                     © Right Brain Systems LLC.       7
4/15/2013   © Right Brain Systems LLC.   8
Radically changing the competitive landscape
                                               Threat of New
                                                  Entrants

 Lack of differentiation and lower switching                                            Lower barriers to entry drives
      costs results in a buyer’s market                                                     global competition



 Bargaining Power                              Rivalry amongst
                                                Videos Stru Voice Se
                                                                  ns                        Bargaining Power
                                                       ctur

     of Buyers                                        industry ors
                                                       ed
                                                       Data                                   of Suppliers
                                                  competitors


  Ease of access to data results in                                                  Consolidation of components across value
    more informed consumers                       Threat of
                                                     Structured Data
                                                                                       chain are driving danger of “lock-in”

                                                  substitute
                                                   products            Mobile data




                                         © Right Brain Systems LLC.
Business Agility



                                                                                                      Business
       Sense                        Respond                               Adapt
                                                                                                       Agility

• Listen to trends           • Rapid Prototyping               • Reconfigure Operations      • Ability to Experiment

• Innovation at the Edges    • Decentralized decision making   • Scale or shrink on demand   • Speed to market

• Track Leading Indicators   • Assess results and modify       • Continuous Improvement      • Scale rapidly
                               experiments
• Predictive Analytics                                                                       • Decisions based on Insights

                                                                                             • Ability to reconfigure
                                                                                               operations quickly

                                             © Right Brain Systems LLC.                                        10
The Information Economy
                    High




                            Sustain       Differentiate
 IT Effectiveness




                           Outsource        Improve




                    Low                                   High
                               Dependence on IT


The focus of technology should go beyond Efficiency to Productivity, Innovation
                       and Competitive Differentiation
                            © Right Brain Systems LLC.
IT is Slow – Expensive - Average
The model used to manage the Business of IT is designed for “Turn of Century” Problems




     Standardization                    Centralization                     Automation




      Outsourcing                    Optimize Unit Costs            SMEs and Skilled Labor

                                    © Right Brain Systems LLC.
The gap
                                      between
                                   Business and IT
                                    continues to
                                     grow wider




4/15/2013   © Right Brain Systems LLC.          13
Built for Purpose

                                  Context Sensitive
Delivering
Business                          Agile and Adaptive

Agility requires                  Effective and Efficient Operations

IT that is . . .                  Cross-functional Teams

                                  Lower Barriers to Entry

                                  Continuous Improvement
             © Right Brain Systems LLC.                                14
Agile IT
                                                • Customer Value Streams

                                                • Mass customization

                                                • Focus on Customer Value and Throughput
    Cognitive               Lean
     Science               Thinking
                 Design
                Thinking                        • Innovation through Divergent Thinking
    Systems
    Dynamics
                                                • Multi-skilled Workforce

                                                • Organize to deliver customer value

                                                • Federated Management

innovate                   interact        industrialize
                                      © Right Brain Systems LLC.
                                                                    iterate            improve
Agile IT Framework

                           Customer
                          Interaction
                            Model



                          Agile
               Agile
                           IT
              Delivery                  Adaptive
                and                     Workforce
             Operations


            © Right Brain Systems LLC.
Design Thinking
 Building to think
 People and culture centric
 Rapid prototyping
 Meaningful experiences
 Participatory not just consumption




4/15/2013                             © Right Brain Systems LLC.   17
Lean Thinking for Agile IT
            A non-zero sum (win-win) principle based management
      system focused on creating value for our end customers and
         eliminating waste, unevenness and unreasonableness
                 Respect for People                                Continuous Improvement


      Create Value for Customers                            Drive continuous Innovation

     Improve adaptability to change                                 Create bandwidth




4/15/2013                             © Right Brain Systems LLC.                            18
Adaptive Workforce - Organization
                                     • Informal
                                     • Playful
                      Social         • Flexible
                                     • Celebrating Learning
                                     • Small teams
              Structural             • Context driven teams
                                     • Outcome based hiring
                                     • Incentives and Rewards
                                     • Innovative Workspaces
                   Operational
                                     • Time to Think
                                     • Active Learning
                                     • Collaborative operations

4/15/2013                        © Right Brain Systems LLC.       19
Adaptive Workforce - Leadership
                 CURRENT GENERATION                           NEXT GENERATION
                 What they have?                              What they can do?
 What drives
                 Looking good                                 Being good
 them?
                 Stability and Certainty                      Change and Ambiguity

                 Reinforce hierarchy                          Reinforce informal networks
 How they
                 Command and control                          Enable and Contribute
 manage?
                 Operational                                  Experimentation

 What they       Depth of Expertise                           Breadth of Experience
 Value?          Celebrate Success                            Celebrate Learning
                 Amity & Conformance                          Viewpoints & Creative Tension




4/15/2013                        © Right Brain Systems LLC.                                   20
Agile IT – Example Mid-sized manufacturing company
                                 Agile Business
                           Customer Interaction Model
                              Business Architecture
                             Product Management
                    Information and Data Management
          Agile Development                 Agile Maintenance and Support
              Continuous Delivery and Continuous Integration
                                    DevOps

          Physical             Private and Hybrid             Private and Hybrid
   Infrastructure Assets          Cloud Assets                   Cloud Assets
                                 © Right Brain Systems LLC.
Srini Koushik

Linkedin – http://www.linkedin.com/in/srinikoushik
Twitter - @skoushik
Slideshare – http://www.slideshare.net/rightbrainsystems
E-Mail – srini.koushik@rightbrainsystems.com




           © Right Brain Systems LLC.                      22

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The Road to Business Agility

  • 1. The Road to Business Agility Enabling business agility through IT Srini Koushik President and CEO Right Brain Systems LLC. Right Brain Systems LLC. Twitter Handle - @skoushik innovation – agility - execution © Right Brain Systems LLC.
  • 2. Technology is Everywhere 4/15/2013 © Right Brain Systems LLC. 2
  • 3. Gordon Moore Source: Intel Corporation Computing power continues to increase © Right Brain Systems LLC.
  • 4. Bob Metcalf Source: get Satisfaction Networks continue to grow © Right Brain Systems LLC.
  • 5. Cloud Computing Big Data and Analytics © Right Brain Systems LLC. 5
  • 6. Cloud Social Media Mobility Big Data Pervasive Security These trends are accelerating and converging providing new business opportunities © Right Brain Systems LLC. 6
  • 7. This has been building and is exacerbated by trends © Right Brain Systems LLC. 7
  • 8. 4/15/2013 © Right Brain Systems LLC. 8
  • 9. Radically changing the competitive landscape Threat of New Entrants Lack of differentiation and lower switching Lower barriers to entry drives costs results in a buyer’s market global competition Bargaining Power Rivalry amongst Videos Stru Voice Se ns Bargaining Power ctur of Buyers industry ors ed Data of Suppliers competitors Ease of access to data results in Consolidation of components across value more informed consumers Threat of Structured Data chain are driving danger of “lock-in” substitute products Mobile data © Right Brain Systems LLC.
  • 10. Business Agility Business Sense Respond Adapt Agility • Listen to trends • Rapid Prototyping • Reconfigure Operations • Ability to Experiment • Innovation at the Edges • Decentralized decision making • Scale or shrink on demand • Speed to market • Track Leading Indicators • Assess results and modify • Continuous Improvement • Scale rapidly experiments • Predictive Analytics • Decisions based on Insights • Ability to reconfigure operations quickly © Right Brain Systems LLC. 10
  • 11. The Information Economy High Sustain Differentiate IT Effectiveness Outsource Improve Low High Dependence on IT The focus of technology should go beyond Efficiency to Productivity, Innovation and Competitive Differentiation © Right Brain Systems LLC.
  • 12. IT is Slow – Expensive - Average The model used to manage the Business of IT is designed for “Turn of Century” Problems Standardization Centralization Automation Outsourcing Optimize Unit Costs SMEs and Skilled Labor © Right Brain Systems LLC.
  • 13. The gap between Business and IT continues to grow wider 4/15/2013 © Right Brain Systems LLC. 13
  • 14. Built for Purpose Context Sensitive Delivering Business Agile and Adaptive Agility requires Effective and Efficient Operations IT that is . . . Cross-functional Teams Lower Barriers to Entry Continuous Improvement © Right Brain Systems LLC. 14
  • 15. Agile IT • Customer Value Streams • Mass customization • Focus on Customer Value and Throughput Cognitive Lean Science Thinking Design Thinking • Innovation through Divergent Thinking Systems Dynamics • Multi-skilled Workforce • Organize to deliver customer value • Federated Management innovate interact industrialize © Right Brain Systems LLC. iterate improve
  • 16. Agile IT Framework Customer Interaction Model Agile Agile IT Delivery Adaptive and Workforce Operations © Right Brain Systems LLC.
  • 17. Design Thinking Building to think People and culture centric Rapid prototyping Meaningful experiences Participatory not just consumption 4/15/2013 © Right Brain Systems LLC. 17
  • 18. Lean Thinking for Agile IT A non-zero sum (win-win) principle based management system focused on creating value for our end customers and eliminating waste, unevenness and unreasonableness Respect for People Continuous Improvement Create Value for Customers Drive continuous Innovation Improve adaptability to change Create bandwidth 4/15/2013 © Right Brain Systems LLC. 18
  • 19. Adaptive Workforce - Organization • Informal • Playful Social • Flexible • Celebrating Learning • Small teams Structural • Context driven teams • Outcome based hiring • Incentives and Rewards • Innovative Workspaces Operational • Time to Think • Active Learning • Collaborative operations 4/15/2013 © Right Brain Systems LLC. 19
  • 20. Adaptive Workforce - Leadership CURRENT GENERATION NEXT GENERATION What they have? What they can do? What drives Looking good Being good them? Stability and Certainty Change and Ambiguity Reinforce hierarchy Reinforce informal networks How they Command and control Enable and Contribute manage? Operational Experimentation What they Depth of Expertise Breadth of Experience Value? Celebrate Success Celebrate Learning Amity & Conformance Viewpoints & Creative Tension 4/15/2013 © Right Brain Systems LLC. 20
  • 21. Agile IT – Example Mid-sized manufacturing company Agile Business Customer Interaction Model Business Architecture Product Management Information and Data Management Agile Development Agile Maintenance and Support Continuous Delivery and Continuous Integration DevOps Physical Private and Hybrid Private and Hybrid Infrastructure Assets Cloud Assets Cloud Assets © Right Brain Systems LLC.
  • 22. Srini Koushik Linkedin – http://www.linkedin.com/in/srinikoushik Twitter - @skoushik Slideshare – http://www.slideshare.net/rightbrainsystems E-Mail – srini.koushik@rightbrainsystems.com © Right Brain Systems LLC. 22