The document discusses enabling business agility through IT. It summarizes that technology trends like cloud, mobility, big data are accelerating and converging, providing new business opportunities but also changing the competitive landscape. It argues that IT needs to shift its focus from efficiency to productivity, innovation and competitive differentiation to better support business agility. The document then presents frameworks for developing agile IT, including adopting lean thinking, design thinking, adaptive workforce and using customer interaction models to structure delivery and operations.

1. The Road to Business Agility
Enabling business agility through IT
Srini Koushik
President and CEO
Right Brain Systems LLC. Right Brain Systems LLC.
Twitter Handle - @skoushik innovation – agility - execution
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2. Technology
is
Everywhere
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3. Gordon Moore Source: Intel Corporation
Computing power continues to increase
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4. Bob Metcalf Source: get Satisfaction
Networks continue to grow
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5. Cloud Computing
Big Data and Analytics
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6. Cloud Social Media
Mobility Big Data
Pervasive Security
These trends are accelerating and converging providing new
business opportunities
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7. This has been building and is exacerbated by trends
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8. 4/15/2013 © Right Brain Systems LLC. 8

9. Radically changing the competitive landscape
Threat of New
Entrants
Lack of differentiation and lower switching Lower barriers to entry drives
costs results in a buyer’s market global competition
Bargaining Power Rivalry amongst
Videos Stru Voice Se
ns Bargaining Power
ctur
of Buyers industry ors
ed
Data of Suppliers
competitors
Ease of access to data results in Consolidation of components across value
more informed consumers Threat of
Structured Data
chain are driving danger of “lock-in”
substitute
products Mobile data
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10. Business Agility
Business
Sense Respond Adapt
Agility
• Listen to trends • Rapid Prototyping • Reconfigure Operations • Ability to Experiment
• Innovation at the Edges • Decentralized decision making • Scale or shrink on demand • Speed to market
• Track Leading Indicators • Assess results and modify • Continuous Improvement • Scale rapidly
experiments
• Predictive Analytics • Decisions based on Insights
• Ability to reconfigure
operations quickly
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11. The Information Economy
High
Sustain Differentiate
IT Effectiveness
Outsource Improve
Low High
Dependence on IT
The focus of technology should go beyond Efficiency to Productivity, Innovation
and Competitive Differentiation
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12. IT is Slow – Expensive - Average
The model used to manage the Business of IT is designed for “Turn of Century” Problems
Standardization Centralization Automation
Outsourcing Optimize Unit Costs SMEs and Skilled Labor
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13. The gap
between
Business and IT
continues to
grow wider
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14. Built for Purpose
Context Sensitive
Delivering
Business Agile and Adaptive
Agility requires Effective and Efficient Operations
IT that is . . . Cross-functional Teams
Lower Barriers to Entry
Continuous Improvement
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15. Agile IT
• Customer Value Streams
• Mass customization
• Focus on Customer Value and Throughput
Cognitive Lean
Science Thinking
Design
Thinking • Innovation through Divergent Thinking
Systems
Dynamics
• Multi-skilled Workforce
• Organize to deliver customer value
• Federated Management
innovate interact industrialize
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iterate improve

16. Agile IT Framework
Customer
Interaction
Model
Agile
Agile
IT
Delivery Adaptive
and Workforce
Operations
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17. Design Thinking
Building to think
People and culture centric
Rapid prototyping
Meaningful experiences
Participatory not just consumption
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18. Lean Thinking for Agile IT
A non-zero sum (win-win) principle based management
system focused on creating value for our end customers and
eliminating waste, unevenness and unreasonableness
Respect for People Continuous Improvement
Create Value for Customers Drive continuous Innovation
Improve adaptability to change Create bandwidth
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19. Adaptive Workforce - Organization
• Informal
• Playful
Social • Flexible
• Celebrating Learning
• Small teams
Structural • Context driven teams
• Outcome based hiring
• Incentives and Rewards
• Innovative Workspaces
Operational
• Time to Think
• Active Learning
• Collaborative operations
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20. Adaptive Workforce - Leadership
CURRENT GENERATION NEXT GENERATION
What they have? What they can do?
What drives
Looking good Being good
them?
Stability and Certainty Change and Ambiguity
Reinforce hierarchy Reinforce informal networks
How they
Command and control Enable and Contribute
manage?
Operational Experimentation
What they Depth of Expertise Breadth of Experience
Value? Celebrate Success Celebrate Learning
Amity & Conformance Viewpoints & Creative Tension
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21. Agile IT – Example Mid-sized manufacturing company
Agile Business
Customer Interaction Model
Business Architecture
Product Management
Information and Data Management
Agile Development Agile Maintenance and Support
Continuous Delivery and Continuous Integration
DevOps
Physical Private and Hybrid Private and Hybrid
Infrastructure Assets Cloud Assets Cloud Assets
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22. Srini Koushik
Linkedin – http://www.linkedin.com/in/srinikoushik
Twitter - @skoushik
Slideshare – http://www.slideshare.net/rightbrainsystems
E-Mail – srini.koushik@rightbrainsystems.com
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