Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
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This document provides tips on business etiquette and strategies for being successful. It recommends establishing yourself as a hard worker with strong work ethic, knowledge, and communication skills. It advises using strategies like nemawashi to lay the groundwork for projects by gathering support and feedback beforehand. Additionally, it suggests developing strong interpersonal skills like active listening, managing social interactions positively, and using personal development tools to help accomplish goals and advance your career.
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How to give successful interview , learn about Earthsoft Foundation of Guidance Earthsoft Foundation of Guidance (EFG) is working as an NGO/NPO for students - Education & Career
guidance and for Professionals for soft skills enhancements. I am working on speading , sharing
knowledge; experience globally.It has uploaded important presentations at http://myefg.in/downloads.aspx.
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Read http://tl.gd/jm1gh5
Be mentor using your education, knowledge & experience to contribute for a social cause & do conduct
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Let us make earth little softer..
Customer Service
This document provides guidance on effective customer service. It discusses communicating effectively with customers through proper attitudes, skills, and active listening. The key aspects of customer service covered are greeting customers, establishing rapport, finding out how to help, and following up. It also addresses planning for good customer service and dealing with difficult customer behaviors. The overall aim is to learn how to consistently provide a positive customer experience.
Mokita training
One of the neglected skills that many managers ovrerlook is to confront reality, confirm "truths," and objectively address the needs of the business in a way that productively meets requirement
Haas_Casebook_2016[1].pdf
This guide provides an overview of the consulting recruiting process and case interview preparation for students at Berkeley-Haas. It outlines the typical recruiting timeline, interview formats, and components of a successful case interview. Sample cases are also included to demonstrate the case interview structure and highlight areas of focus such as receiving the prompt, using a structured framework, and wrapping up the case effectively.
Creatingmagicsummary 100803071242-phpapp01 (1)
This document provides a summary of the book "The Disney Way" by Lee Cockerell. It was published in 2008 by Doubleday Publishing Group. The book shares 10 common sense leadership principles used by Disney to create a successful work culture, such as making every employee feel valued, clear communication, treating customers and employees well, and continuous learning and improvement. The summary highlights many of the leadership strategies discussed in the book for creating an engaging work environment.
Similar to Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014) (20)
Let’s discuss about the Facebook customer service : 1-850-361-8504
Let’s discuss about the Facebook customer service : 1-850-361-8504
Effective Customer Service Communications for all Industries
Effective Customer Service Communications for all Industries
Earthsoft to face interview and succeed in getting a dream job
Earthsoft to face interview and succeed in getting a dream job
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Technology Trends Every STEM Manager Should Know
In today's fast-paced world, technology is advancing rapidly, and it's essential for STEM (Science, Technology, Engineering, and Mathematics) managers to keep up with the latest trends. This seminar aims to educate STEM managers on the critical technology trends that are shaping the industry and impacting their jobs.
During this seminar, we will cover the latest technology trends, including artificial intelligence, machine learning, blockchain, the internet of things (IoT), and more. We will explore how these technologies are transforming the business landscape and what they mean for STEM managers.
The seminar will provide insights into how STEM managers can leverage these trends to stay ahead of the curve and remain competitive in their respective fields. We will also discuss the potential risks and challenges associated with adopting these technologies and how to manage them.
Through a combination of lectures, case studies, and interactive discussions, attendees will gain a comprehensive understanding of the latest technology trends and their impact on STEM management. They will leave the seminar with practical insights and strategies to effectively navigate the ever-changing technological landscape and drive innovation in their organizations.
Learning Objectives:
Upon completion of this seminar, participants will be able to:
1. Understand the latest technology trends and their impact on STEM management.
2. Gain insights into how to leverage these trends to stay ahead of the curve and remain competitive in their respective fields.
3. Learn about potential risks and challenges associated with adopting these technologies and how to manage them.
4. Develop practical strategies for effectively navigating the ever-changing technological landscape and driving innovation in their organizations.
5. Network with other STEM managers and industry experts to share insights and best practices.
Unleashing Your Authentic Voice: Building Confidence and Discovering Your Tru...
Unleashing Your Authentic Voice: Building Confidence and Discovering Your Tru...Career Communications Group
In a world that values conformity, it's easy to lose sight of our authentic voice and struggle to assert ourselves in both personal and professional settings. This seminar will provide attendees with critical communication skills to boost their confidence and improve assertiveness, helping them succeed and feel more satisfied in their careers. Participants will explore methods to increase their confidence and make them more assertive, understand the differences between assertive and aggressive communication, and learn techniques for making their point powerfully without overpowering others. The session will also cover painless ways to let go of hard feelings and examine techniques for turning down the heat in challenging situations.
By the end of this session, attendees will be able to:
1. Explore methods that can increase their confidence and make them more assertive.
2. Understand the differences between assertive and aggressive communication and how to say no.
3. Discuss techniques for making their point powerfully without overpowering others.
4. Discover painless ways to let go of hard feelings and positively move forward.
5. Examine techniques for turning down the heat in challenging situations.
Power Up Your Performance: Essential Skills for Non-Managers
Learning Objective: Develop skills that lead to increased performance and organizational growth
Are you ready to take on more responsibilities, lead a team, and foster career growth for yourself and others? This professional development seminar is designed to help you acquire the skills you need to make a positive difference in your work. You will learn how to elevate your performance and exceed expectations by incorporating essential skills and career development strategies.
At the end of this seminar, participants will be able to:
1. Explore traits that create a sense of confidence when taking on new assignments
2. Examine techniques to enhance skills and abilities for career growth
3. Understand the role of a non-manager in the workplace
4. Create a plan to acquire new skills for career success and development potential
Keep the Fire Burning: Connecting Values, Identity, and Passion to Avoid Burn...
Keep the Fire Burning: Connecting Values, Identity, and Passion to Avoid Burn...Career Communications Group
Objective: Develop strategies to enhance productivity and career longevity
As professionals, we often face challenging situations that can lead to burnout, including high email volumes, difficult colleagues, and workplace politics. Despite finding work that aligns with our interests, most of us experience varying levels of burnout throughout our careers. It is crucial to stay connected to the vision, mission, and goals of our work and to find ways to express our identity, creativity, and passion. In this workshop, we will share tools and techniques to help you re-energize and shift your thinking, transforming dead-ends into multiple paths of opportunities, morale, and effectiveness.
At the end of this seminar, participants will be able to:
1. Identify strategies to connect personal and professional values.
2. Manage stress, adapt to change, and navigate industry rumors.
3. Examine ways to become a strategic professional instead of just a task manager.
4. Explore five techniques to cultivate passion and commitment.
The Golden Rules for Achieving Your Goals and Finding Happiness
Setting achievable goals is crucial to living a purposeful and fulfilling life. In this session, attendees will learn about the types of goals and methods for determining which goals to set. They will explore key strategies for setting and achieving goals, taking accountability and ownership of their goals, and avoiding common mind-traps that can disrupt their ability to succeed. By the end of this session, attendees will be equipped with practical tools to set clear goals, move forward toward success, achieve promotions, and climb the career ladder.
By the end of this session, attendees will be able to:
1. Identify the types of goals and methods for determining which goals to set.
2. Examine key strategies for setting and achieving goals.
3. Take accountability and ownership of their goals.
4. Avoid common mind-traps that can disrupt their ability to succeed.
Women in Leadership: Enhancing Confidence, Communication, and Negotiation Skills
Women in Leadership: Enhancing Confidence, Communication, and Negotiation SkillsCareer Communications Group
Learning objective: Foster leadership and professional growth
Leaders must possess certain competencies to excel in their roles. Women leaders often face unique challenges in the workplace regarding perceived competence compared to men. By developing key leadership competencies, women leaders can better overcome these obstacles. In this session, our panel will discuss how building confidence, demonstrating competence, and cultivating a strong leadership presence can improve leadership standing. Attendees will learn the importance of effective communication, emotional intelligence, networking, and connecting with other women leaders.
By the end of this session, attendees will be able to:
1. Identify competencies that build confidence.
2. Explore key elements of leadership presence.
3. Recognize characteristics that enhance effective leadership communication and demonstrate emotional intelligence.
4. Examine strategies for becoming an impactful female negotiator.
5. Discover best practices for developing a network of women leaders.
Mental Health in the Era of Diversity and Inclusion
Learning objective: Discover best practices for supporting employee mental health
Employees' mental health is being affected in unprecedented ways due to factors such as the pandemic, economic uncertainty, political tensions, remote work, and return-to-work policies. Despite these pressures, many employers' mental health benefits, policies, and practices remain outdated and in dire need of an update. The mental health support workers require varies significantly depending on diversity factors such as age, race, nationality, and gender.
At the end of this session, attendees will be able to:
1. Recognize the mental health challenges faced by today's workers.
2. Understand the impact of flexible work arrangements, including work-from-home and hybrid work, on employees' mental health.
3. Explore the creation of programs that cater to the unique needs of employees based on factors such as age, gender, ethnicity, and work location.
4. Examine HR's role in developing and communicating mental health resources that can assist employees and become a crucial component of your overall employee wellness program.
Improvising With Confidence: Learning to Speak Eloquently Under Pressure
Improvising with Confidence discusses the importance of improvisation skills for speaking up in unplanned opportunities and raising your profile in an organization. It provides techniques for improving improvisation abilities such as having conversations in your head beforehand, delaying answers with questions, restating problems, and knowing your organization's hot button issues. A panel of experts from various companies discusses their perspectives on improvisation.
Authenticity: Embracing Your True Self as a Leader
Learning objective: Achieve clarity and confidence as your most authentic self
Authenticity is the harmonious alignment between one's internal values and beliefs and their external behavior. Embracing authenticity in leadership involves aligning professional actions with personal ethics, values, and personality. Trust is built when leaders remain true to themselves, making it easier to achieve goals. In this session, we will explore the authenticity paradox in the workplace, learn to lead authentically, and identify practical ways to embody authenticity in your leadership role.
By the end of this session, attendees will be able to:
1. Differentiate between constructive and detrimental authentic behaviors.
2. Identify your core values and understand their influence on your leadership actions.
3. Establish trust and transparency in your team as an authentic leader while navigating the authenticity paradox.
4. Cultivate a team that embraces individual and collective strengths and authenticity.
Embracing Neurodiversity in the Workplace: Unlocking a Diverse Talent Pool
Embracing Neurodiversity in the Workplace: Unlocking a Diverse Talent PoolCareer Communications Group
Learning objective: Discover the untapped potential of neurodiverse talent
Companies are increasingly recognizing the potential of neurodiverse talent—people with conditions like autism, ADHD, dyslexia, and others. While the benefits of diversity are well-known—enhanced creativity, innovation, and more—neurodiversity goes even further by providing expanded perspectives and breakthrough thinking to keep organizations at the forefront. Major companies like Microsoft, J.P. Morgan, Home Depot, and Hewlett Packard are tapping into this neurodiverse talent pool.
At the end of this session, attendees will be able to:
1. Understand the most recognized types of neurodiversity.
2. Examine the benefits of a neurodiverse workforce for your company.
3. Explore the unique skills of neurodiverse individuals.
4. Investigate recruiting and hiring for neurodiversity—overcoming interview bias.
5. Discover practical ways to maximize the strengths of neurodiversity.
Zero Trust and Data Security
With the increasing number of data breaches and cyber attacks, it's becoming clear that traditional security measures are no longer sufficient. Zero Trust security is an approach that assumes no user, device, or network is trustworthy by default. This seminar will explore the concept of Zero Trust and its application to data security.
During this seminar, we will cover a range of topics related to Zero Trust and data security, including the history and evolution of Zero Trust, the key principles of Zero Trust, and the different applications of Zero Trust in data security. We will also discuss the impact of Zero Trust on the job market and the skills required to work effectively with this approach.
Through a combination of lectures, case studies, and interactive discussions, attendees will gain a comprehensive understanding of the potential benefits of implementing a Zero Trust approach to data security. They will leave the seminar with practical insights and strategies to effectively leverage Zero Trust to protect their organization's data.
Learning Objectives:
Upon completion of this seminar, participants will be able to:
1. Understand the history and evolution of Zero Trust and its application to data security.
2. Gain insights into the key principles of Zero Trust and the different applications of this approach in data security.
3. Learn about the potential benefits and challenges of implementing a Zero Trust approach to data security.
4. Develop practical strategies for effectively leveraging Zero Trust to protect their organization's data.
5. Network with other industry professionals to share insights and best practices.
X-treme Resumes: Constructing a Stellar Resume
Learning Objective: Examine the elements of constructing superior resumes that will land you interviews
An efficient and robust resume will improve your chances of landing that dream job and starting your career on the right foot. Creating the perfect resume takes practice and skill. You want to ensure that your resume stands above the rest without overdoing it. How does one make sure that their resume is top-notch and bulletproof? This seminar will give you the scoop on creating the standout resume to get your following interview. We will discuss tips such as determining your resume’s purpose, supporting your strengths, using appropriate keywords, the benefits of proofreading, bullet points, and proper font usage.
After this seminar, the participants will be able to:
a. Identify the purpose of a solidly effective resume.
b. Discern good resumes from bad resumes.
c. Analyze the factors that recruiters identify to disregard some resumes.
d. Identify the attributes of resumes that get on the interview schedule.
DEI Ambassadors: Making a Diverse Workplace a Reality
Learning objective: Examine methods for fostering a diverse workplace
Diversity and inclusion are vital drivers of business success. However, creating a more diverse and inclusive work environment can involve overcoming significant barriers within an organization. How can you effectively drive change? How can you help others seize opportunities to create a culture where everyone truly feels valued? In this program, our panel will discuss the roles of C-suite leaders to frontline employees in establishing a diverse and welcoming workplace. The discussion will focus on examples, practical tools, and technologies to help develop a purpose and strategy that makes diversity a workplace reality.
At the end of this session, attendees will be able to:
1. Explain why creating a diverse workplace requires ongoing effort across the entire enterprise.
2. Explore a framework that anyone can use to impact change and create a more inclusive environment.
3. Examine how recognition and other solutions can be used to mitigate unconscious bias and improve belonging.
Speak Up and Stand Out: Assertiveness Skills for Women in the Workplace
Assertiveness is a crucial skill for women in the workplace to communicate their ideas, set boundaries, and achieve their goals without being perceived as overbearing or bossy. In this session, attendees will explore fundamental assertiveness skills and learn how to fortify themselves, reduce stress, and set boundaries when speaking their minds. They will examine their personal power, explore unconscious clues that show they are feeling intimidated, and discover techniques for assertive communication that communicate they have the upper hand. Attendees will also analyze how to develop an assertive response, say "no" assertively, and speak their minds guilt-free.
By the end of this session, attendees will be able to:
1. Examine their personal power, where it comes from, and how to use it.
2. Explore unconscious clues that show they are feeling intimidated and stop being a people pleaser.
3. Discover techniques for assertive communication that communicate they have the upper hand.
4. Analyze how to develop an assertive response, say "no" assertively, and speak their minds guilt-free.
Introverts as Leaders: Harnessing Quiet Power for Leadership Success
This document summarizes a panel discussion on introverts as leaders. The panelists were Brooke Hirsch, PhD, PMP; Gina Farida; and moderator Ronesha Willis, SPHR. The objectives were to identify the influence of the "extroverted ideal" of leadership, assess leadership styles and strengths of introversion, examine perceptions of leadership competence, and discuss optimizing performance. The panelists were introduced, including their backgrounds and qualifications. The discussion covered strengths of introverted leaders, how labels have impacted self-perception, strategies for introverts to optimize performance, and how workplaces can support introverted employees.
Managing Emotional Tension: Strategies for Navigating Personality Disagreemen...
Managing Emotional Tension: Strategies for Navigating Personality Disagreemen...Career Communications Group
In any workplace, emotions can run high, leading to conflict and tension that can threaten productivity and relationships. In this session, attendees will learn proven tips and techniques for managing conflict, anger, and emotional tension without damaging relationships. They will explore the 3 C's of conflict communication - being clear, curious, and calm - and discover how to use words that initiate discussion and minimize conflict. Attendees will also learn communication tools for constructive confrontation, methods for maintaining professionalism, and strategies for avoiding win-lose situations. They will also research how to use boundary statements when dealing with an angry person.
By the end of this session, attendees will be able to:
1. Understand the 3 C's of conflict communication: Be Clear, Be Curious, and Be Calm.
2. Examine words that initiate discussion and minimize conflict.
3. Explore communication tools for constructive confrontation.
4. Discuss methods for maintaining professionalism and avoiding win-lose situations.
5. Research how to use boundary statements when dealing with an angry person.
Communication Strategies for Engaging Highly Sensitive People
Learning Objectives: Discover effective methods for managing and supporting highly sensitive employees in the workplace.
It is estimated that approximately one in five individuals are highly sensitive people (HSPs), which means you likely have at least one HSP on your team. HSPs process information more deeply and are more attuned to their surroundings, including lights, sounds, facial expressions, and vocal tones. While they can be exceptional employees - thoughtful, intuitive, conscientious, and dedicated high performers - they also require a unique approach to management. In this session, you will learn how to foster inclusivity and retain this neurodiverse group of individuals, who may prove to be some of your organization's most valuable assets.
By the end of this session, attendees will be able to:
1. Identify common triggers for highly sensitive employees and understand how to mitigate them.
2. Discover effective ways to capitalize on the innate strengths of your highly sensitive team members.
3. Learn what not to say in order to avoid hurt feelings and maintain positive relationships with sensitive employees.
4. Implement communication adjustments that can significantly improve interactions with highly sensitive individuals.
5. Develop an action plan to empower and support your highly sensitive employees.
How Chat GPT and AI Will Impact the Workplace
Artificial intelligence (AI) and Chat GPT (Generative Pre-trained Transformer) are revolutionizing the way we work and interact with each other. From chatbots and virtual assistants to automated decision-making processes, AI is changing the way we approach work and the workplace. This seminar will explore the impact of AI and Chat GPT on the workplace and how businesses can leverage these technologies to improve efficiency and productivity.
During this seminar, we will cover a range of topics related to AI and Chat GPT, including the history and evolution of AI, its current state of development, and the different applications of AI in the workplace. We will also discuss the impact of these technologies on the job market and the skills required to work effectively with them.
Through a combination of lectures, case studies, and interactive discussions, attendees will gain a comprehensive understanding of the potential benefits and challenges of integrating AI and Chat GPT into the workplace. They will leave the seminar with practical insights and strategies to effectively leverage these technologies to drive innovation and productivity in their organizations.
Learning Objectives:
Upon completion of this seminar, participants will be able to:
1. Understand the history and evolution of AI and Chat GPT and their current state of development.
2. Gain insights into the different applications of AI and Chat GPT in the workplace and their potential benefits and challenges.
3. Learn about the impact of AI and Chat GPT on the job market and the skills required to work effectively with these technologies.
4. Develop practical strategies for effectively integrating AI and Chat GPT into the workplace to drive innovation and productivity.
5. Network with other industry professionals to share insights and best practices.
Building Resilience: Strategies for Managing Stress and Boosting Performance
Building Resilience: Strategies for Managing Stress and Boosting PerformanceCareer Communications Group
This document provides information about a panel discussion on building resilience. The panel will feature three speakers from major companies discussing strategies for managing stress and boosting performance. The panelists will discuss deciding where to focus time and energy, understanding personal capacity, clarity, managing expectations, and handling difficult situations well.Interview Skill That Get you Hired
Learning Objective: Discuss techniques for promoting yourself during an interview
Do you know the benefits of establishing a positive and professional representation during an interview? Promotions depend on preparation and practice but knowing what to prepare and how to practice is essential. Mastering the Interview Training Materials holds the knowledge of the qualities that employers desire. Expanding your expectations of the questions that will be asked during an interview can give you an incredible advantage over other applicants for the position. Even more, demonstrating your unique skills through a well-articulated answer to interview questions will put you in the lead. Taking the initiative to prepare for an interview can create new opportunities for career development in your industry.
After this seminar, the participants will know:
a. What are the standard interview questions, and how to prepare your answers?
b. What information do I need to know for every interview?
c. How do I answer tough questions?
d. What are good questions to ask your interviewer?
e. How to answer the question: “So tell me about yourself?
f. What do I do after the interview?
g. What are common interview mistakes?
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Power Up Your Performance: Essential Skills for Non-Managers
Power Up Your Performance: Essential Skills for Non-Managers
Keep the Fire Burning: Connecting Values, Identity, and Passion to Avoid Burn...
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The Golden Rules for Achieving Your Goals and Finding Happiness
The Golden Rules for Achieving Your Goals and Finding Happiness
Women in Leadership: Enhancing Confidence, Communication, and Negotiation Skills
Women in Leadership: Enhancing Confidence, Communication, and Negotiation Skills
Mental Health in the Era of Diversity and Inclusion
Mental Health in the Era of Diversity and Inclusion
Improvising With Confidence: Learning to Speak Eloquently Under Pressure
Improvising With Confidence: Learning to Speak Eloquently Under Pressure
Authenticity: Embracing Your True Self as a Leader
Authenticity: Embracing Your True Self as a Leader
Embracing Neurodiversity in the Workplace: Unlocking a Diverse Talent Pool
Embracing Neurodiversity in the Workplace: Unlocking a Diverse Talent Pool
DEI Ambassadors: Making a Diverse Workplace a Reality
DEI Ambassadors: Making a Diverse Workplace a Reality
Speak Up and Stand Out: Assertiveness Skills for Women in the Workplace
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Introverts as Leaders: Harnessing Quiet Power for Leadership Success
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Communication Strategies for Engaging Highly Sensitive People
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Building Resilience: Strategies for Managing Stress and Boosting Performance
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Business Etiquette Prep School: Learn the game, rules, and strategies to WIN (WOC 2014)
- 1. Business Etiquette Prep School: Learn the game, rules, and strategies to WIN Olabisi Boyle Chrysler Director, Engineering Planning & Technical Cost Reduction
- 2. Learn the game, rules, and strategies to win.
- 4. The Rules • Be prepared • Be organized • Be hard working • Have the data • Be accurate • Be articulate • Be on time • Be knowledgeable • Over-deliver
- 5. Learn the Game • Understand your customer • Anticipate their needs • Understand everyone’s perspective before you present
- 6. Strategy • Use your accurate and organized data to present the case in a manner where everyone wins from their perspective • Listen to everyone’s perspective before and during the meeting • Don’t speak until they finish talking • Say YES, you HEAR, even if you don’t agree • Use your Body Language
- 8. Personal Development • Active Listening • Powerful Questioning • Responding versus Reacting • Ladder of Inference
- 9. Ladder of Inference Ladder of Inference
- 10. What you don’t know can hurt you!
- 11. Nemawashi (根回し) in Japanese means an informal process of quietly laying the foundation for some proposed change or project, by talking to the people concerned, gathering support and feedback, and so forth. Nemawashi It is considered an important element in any major change, before any formal steps are taken, and successful nemawashi enables changes to be carried out with the consent of all sides.
- 12. Business Etiquette & Executive Manners • Listening • Allowing others to speak • Allowing others to feel heard • Understanding different cultures globally and how manners and etiquette may be different • Authenticity • Being genuine
- 13. Time, People, Process • Be on time … this is a pet peeve for many. • It is your interactions with people that allow you to get goals accomplished, even when you are the most knowledgeable and have the most accurate data. • Implementing an efficient process allows you and the team to be more independent of one person, one personality.
- 14. Social Interactions & Attitudes
- 15. Social Interactions & Attitudes
- 16. Social Interactions & Attitudes … these can be critical …. Employees, Peers, Supervisors - malicious obedience OR support/teamwork - isolation, sabotage OR assistance & camaraderie - career plateau OR development
- 17. Common Misconception & Mistake
- 18. … sometimes the way you feel you are being treated, shows on you … and enables the continuing treatment you dislike.
- 19. Understanding the rules, social interactions, and business etiquette can …
- 20. EMPOWER YOU!
- 21. EMPOWER YOU!
- 22. Summary • Establish a BRAND as being knowledgeable, having a great work ethic, achieving results, and being articulate. • Get your business cases, projects, and concepts approved by understanding Nemawashi. • Use powerful questioning, responding versus reacting , and other personal development tools to help get your goals accomplished. • Listen and allow others to feel heard. • Understand how your social interactions impact your goal accomplishment and your development.
- 23. Thank you!