Communication is key! Do you know the difference between hearing and listening? This presentation offers information on how a little adjustment to your communication styles can have a huge impact.
Diversity is a critical issue for organizations. To devalue and exclude employees because they are different is to also place limitations on their contributions and ability to grow. At its best, diversity is a business strategy that has been shown to increase an organization’s ability to achieve better bottom-line performance and sustain its growth and prosperity.
You Caught Me Monologuing: Effective Communications in SecurityPhilip Beyer
Are you achieving successful, repeatable results with your security program? How do you, your boss, and your organization each define success in security? Can you make it all work without burning yourself and your team out?
Information security professionals are not known for their “soft skills”, so let’s discuss some practical guidance for Blue Teams who want to improve the quality of their work and efficiency of their communication.
In today’s news operations, "leaders" aren’t necessarily part of the traditional hierarchy. Age and experience have become less relevant. Millennials may have cutting edge skills to pass on, and veteran journalists may be reinventing themselves in ways no one expected. How do good managers create a culture that nurtures those leaders, gives them "permission" to lead, and eases the potential for tension that can arise. Jessica Davis is director of the USA TODAY Network's Digital Optimization Team. @jessicaEdavis
Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly.
Connect: Professional Women’s Network is online community with more than 300,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
This is the presentation slide deck for my 45 minute talk at TriAgile; it discusses how anyone can lead change and gives some techniques that can be used.
Diversity is a critical issue for organizations. To devalue and exclude employees because they are different is to also place limitations on their contributions and ability to grow. At its best, diversity is a business strategy that has been shown to increase an organization’s ability to achieve better bottom-line performance and sustain its growth and prosperity.
You Caught Me Monologuing: Effective Communications in SecurityPhilip Beyer
Are you achieving successful, repeatable results with your security program? How do you, your boss, and your organization each define success in security? Can you make it all work without burning yourself and your team out?
Information security professionals are not known for their “soft skills”, so let’s discuss some practical guidance for Blue Teams who want to improve the quality of their work and efficiency of their communication.
In today’s news operations, "leaders" aren’t necessarily part of the traditional hierarchy. Age and experience have become less relevant. Millennials may have cutting edge skills to pass on, and veteran journalists may be reinventing themselves in ways no one expected. How do good managers create a culture that nurtures those leaders, gives them "permission" to lead, and eases the potential for tension that can arise. Jessica Davis is director of the USA TODAY Network's Digital Optimization Team. @jessicaEdavis
Members of Connect: Professional Women’s Network share advice for effectively delivering the good, bad and ugly.
Connect: Professional Women’s Network is online community with more than 300,000 members that discusses issues relevant to women and their success. The free LinkedIn group powered by Citi also features videos interviews with influential businesswomen, live Q&As with experts and slideshows with career advice. To learn more and join the conversation in the largest women's group on LinkedIn, visit http://www.linkedin.com/womenconnect.
This is the presentation slide deck for my 45 minute talk at TriAgile; it discusses how anyone can lead change and gives some techniques that can be used.
Authentic influencing is about creating results by going knowing and using your own values within the influencing framework. It is also about easy to use tools that can be used in any given influencing situation.
The Art of Giving and Receiving FeedbackDebrief2Learn
In healthcare organizations, it is mission critical that leaders and managers possess the skills to deliver direct, honest feedback to supervisees and peers. Currently, many managers receive minimal training on how to provide concrete feedback plus coaching that can help team members improve their performance. As a result, many supervisees receive feedback that is conflicting, confusing, or no feedback at all. In this workshop, Grace Ng will discuss the current challenges in giving and receiving feedback, provide frameworks and tools that can be applied in feedback conversations, and share her vision for moving towards a culture of feedback and learning.
Respect in the Workplace Training PowerPoint for Respectful Workplaces Education and Awareness available in DVD, Video, Online Web Course, and PowerPoint Sound. We cover ten common problems and issues associated with respect in the workplace and this training covers each topic intensely and without fluff or filler. Every word is this program is chose for a precise purpose. The 33 minutes of respect in the workplace training covers what five hours of movie videos would require. That's because the respect video, respect DVD, respect Flash Movie, respect online web course, and the Respect PowerPoint all contain no fluff, only solid content. You also receive a non-sound format of the course with trainer notes.
Video: http://bit.ly/fol-fdbk
Feedback is commonly perceived as something that everyone is able to do – who doesn’t have an opinion? However, it’s also very easy to give bad feedback: we all know it when we are on the receiving end. This gets more and more evident when the team grows from two people to a whole company.
Feedback thus becomes a critical skill that can be learned, improved, and mastered. Good feedback skills can improve the quality of the teamwork and the result by a large margin, while bad feedback can grind any team to a halt with confusion if not worse.
This talk will give insights, challenge myths, and provide practical ideas. How can we improve ourselves? How can we plan good feedback in groups?
Learning Objective: Explore techniques for communicating effectively
As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.
At the end of this session, participants will be able to:
1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.
Learning Objective: Explore habits that increase confidence and lead to being more assertive in the workplace
The business world is a combination of various people, personalities, and perspectives. Some can be more outspoken than others, especially in meetings with the boss. In this seminar, you will learn proven methods for understanding how to be more assertive and develop skills to help you deal with workplace conflict and disagreements. This session will address critical issues such as techniques for being a more assertive conversationalist, techniques for giving and receiving feedback properly, and business etiquette techniques for the situation that is called upon. This session will help you comprehend how social styles alter behavior and can enhance your on-the-job assertiveness skills.
At the end of this seminar, participants will be able to:
1. Define behaviors that distinguish between assertive, passive, and aggressive styles.
2. Assess their personal areas of strength and areas for growth.
3. Examine assertive behaviors using a range of verbal and visual techniques.
4. Identify appropriate opportunities for assertive behavior in the workplace.
MHA2018 - The Immunity to Change - How to discover individual or team resista...AgileDenver
Often we know what we need to change in our behaviors; however, for some reason we either don’t, won’t or can’t sustain the change. This session teaches a method, Immunity to Change, that can help get to the root of the resistance to those changes. This session introduces a method for discovering why we often know exactly what to do differently, but for whatever reason fail to do so. This is the face of really knowing, believing and wanting to change! In the session we explore the theoretical underpinnings of the Immunity to Change (ITC) method. And throughout the session each participant has the opportunity to build their own ITC map and perhaps discover meaning for a personal change in their lives.
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
The Art and Science of the ConversationMargo Boster
* Conversations can be our best friend or our worst enemy – we each have the power to choose.
* There is an art and a science to positive conversations.
* You and those in your company can learn to have powerful, effective conversations.
It is the working relationship that is critically important in any successful mentoring program. Mentoring can truly be a life changing learning experience.
Authentic influencing is about creating results by going knowing and using your own values within the influencing framework. It is also about easy to use tools that can be used in any given influencing situation.
The Art of Giving and Receiving FeedbackDebrief2Learn
In healthcare organizations, it is mission critical that leaders and managers possess the skills to deliver direct, honest feedback to supervisees and peers. Currently, many managers receive minimal training on how to provide concrete feedback plus coaching that can help team members improve their performance. As a result, many supervisees receive feedback that is conflicting, confusing, or no feedback at all. In this workshop, Grace Ng will discuss the current challenges in giving and receiving feedback, provide frameworks and tools that can be applied in feedback conversations, and share her vision for moving towards a culture of feedback and learning.
Respect in the Workplace Training PowerPoint for Respectful Workplaces Education and Awareness available in DVD, Video, Online Web Course, and PowerPoint Sound. We cover ten common problems and issues associated with respect in the workplace and this training covers each topic intensely and without fluff or filler. Every word is this program is chose for a precise purpose. The 33 minutes of respect in the workplace training covers what five hours of movie videos would require. That's because the respect video, respect DVD, respect Flash Movie, respect online web course, and the Respect PowerPoint all contain no fluff, only solid content. You also receive a non-sound format of the course with trainer notes.
Video: http://bit.ly/fol-fdbk
Feedback is commonly perceived as something that everyone is able to do – who doesn’t have an opinion? However, it’s also very easy to give bad feedback: we all know it when we are on the receiving end. This gets more and more evident when the team grows from two people to a whole company.
Feedback thus becomes a critical skill that can be learned, improved, and mastered. Good feedback skills can improve the quality of the teamwork and the result by a large margin, while bad feedback can grind any team to a halt with confusion if not worse.
This talk will give insights, challenge myths, and provide practical ideas. How can we improve ourselves? How can we plan good feedback in groups?
Learning Objective: Explore techniques for communicating effectively
As professionals, we have seen those who are born with great communications skills get more attention, are promoted faster, and gain business notoriety before those who do not. The ability to communicate with finesse and diplomacy is not an inherent skill, but more like a trait that has been honed and mastered. Social interactions are integral to the business world. With so many opportunities riding on what you say and how you say it, delivering your message with finesse will change the receiver’s mindset. There is a fine line between being direct and coming across as abrasive or rude—especially when you are delivering painful or sensitive information. Yes…there is a way to deliver upsetting information that preserves feelings and relationships. This seminar will offer you effective techniques to build your communication skills.
At the end of this session, participants will be able to:
1. Examine techniques for communicating clearly to avoid misunderstandings.
2. Explore methods for developing rapport, influencing others, and earning respect.
3. Discuss how to strengthen their message using body language.
4. Keep their composure and confidence in tough situations.
5. Skillfully deliver bad news and constructive feedback.
Learning Objective: Explore habits that increase confidence and lead to being more assertive in the workplace
The business world is a combination of various people, personalities, and perspectives. Some can be more outspoken than others, especially in meetings with the boss. In this seminar, you will learn proven methods for understanding how to be more assertive and develop skills to help you deal with workplace conflict and disagreements. This session will address critical issues such as techniques for being a more assertive conversationalist, techniques for giving and receiving feedback properly, and business etiquette techniques for the situation that is called upon. This session will help you comprehend how social styles alter behavior and can enhance your on-the-job assertiveness skills.
At the end of this seminar, participants will be able to:
1. Define behaviors that distinguish between assertive, passive, and aggressive styles.
2. Assess their personal areas of strength and areas for growth.
3. Examine assertive behaviors using a range of verbal and visual techniques.
4. Identify appropriate opportunities for assertive behavior in the workplace.
MHA2018 - The Immunity to Change - How to discover individual or team resista...AgileDenver
Often we know what we need to change in our behaviors; however, for some reason we either don’t, won’t or can’t sustain the change. This session teaches a method, Immunity to Change, that can help get to the root of the resistance to those changes. This session introduces a method for discovering why we often know exactly what to do differently, but for whatever reason fail to do so. This is the face of really knowing, believing and wanting to change! In the session we explore the theoretical underpinnings of the Immunity to Change (ITC) method. And throughout the session each participant has the opportunity to build their own ITC map and perhaps discover meaning for a personal change in their lives.
Agile Coaching - Giving And Receiving Feedback Jul14ajaysolucky
Agile Coaching - Giving And Receiving Feedback
Giving feedback and receiving feedback is a stress full process for both the giver and the receiver. It generally creates a negative atmosphere, a strained relationship. Learn the art of giving and receiving feedback to get results.
The Art and Science of the ConversationMargo Boster
* Conversations can be our best friend or our worst enemy – we each have the power to choose.
* There is an art and a science to positive conversations.
* You and those in your company can learn to have powerful, effective conversations.
It is the working relationship that is critically important in any successful mentoring program. Mentoring can truly be a life changing learning experience.
The way we communicate with others is such a habitual part of us that we rarely stop and think about it. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication affects processes, efficiency, and every layer of a company.
Leadership Excellence in Action- A Roadmap to Inspire and Engage People and Teams
Learning objective: Increase techniques for strengthening team leadership
The concept of leadership is talked about so much we all should be experts. We use and hear words like inspire, engage, and motivate as we seek real solutions to leadership challenges. This workshop looks at the concept of leadership in action. What behaviors, knowledge, and skills do you need to grow and develop as a leader? How will you measure success? What unique qualities, power, and influence impact people and teams? Engage with federal executives and discover ways to turn YOU into tangible leadership value. This road map will take you from good to great leadership.
At the end of this workshop, participants will be able to:
a. List sources of power needed to be influential
b. Take a self-assessment to identify personal leadership strengths
c. Explore the art of delegation and effective team leadership
d. Explore the role of feedback and performance measures
e. Create an action list with and explore plans to measure success
Measuring outsourced services for your successConformato
Райан Гибсон - опытный заказчик и знает, как аутсорсить разработку и маркетинг в разные локации мира.
14 апреля на Conformato Conference 2015 он представил доклад о том, какими качествами должен обладать подрядчик, как стоит построить коммуникацию. Также поделился советами о том, как можно настроить взаимодействие на разных этапах проекта.
Прошло только 4 доклада из 15. Регистрация открыта по 1 мая. БЕСПЛАТНО
=http://goo.gl/WfSJzU=
3 Key Competencies: Leadership, Communication, and TrustLisa Combest
Discussion of three key competencies for business analysts. Leadership, excellent communication, and trust buildings are valuable to BAs as they seek to succeed in their work.
Building a Human Resources Program for VeterinariansOculus Insights
Dr Mike Pownall and Katie Ardeline presented a full day session during the Oculus Insights 2017 EU Summits in Amsterdam on creating a Human Resource Program for any type of veterinary practice.
HR has historically demanded a seat at the executive table where strategic business decisions are made. Getting the seat and actively playing a strategic role in the success of the business are both challenges in their own right. As a former CHRO, Tim reveals what the role is really about and what it was like to be in the boardroom. Tim will share insights into the business skills a CHRO should have and the challenges HR must face and find flexible solutions for once it reaches the top of the leadership hierarchy.
Tim Savage, Former Chief Human Resource Officer, Jumeirah Group
ABE LEVEL 4 FOUNDATION EMPLOYABILITY & SELF DEVELOPMENT Uesd session 07.10.19Caron Gangoo
These are 3 main session of ABE LEVEL 4 UESD delivered by Greenwich University Pakistan-Mauritius main campus in Rodrigues Island (Republic of Mauritius) in October 2019
Coaching skills can help people maximize their strengths and increase responsibility, accountability, creativity and resourcefulness to overcome challenges and achieve results. The primary coaching skills presented in this interactive presentation will focus on the principles of a coaching conversation, listening, the art of asking curious questions, leading cultural change, and how to promote responsibility and accountability to support people to elicit their own solutions and strategies and take action to implement these solutions.
Speaker:
Callie Bland, Executive Coach, RN and CEO, Coach Callie Consulting
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
1. LISTEN MORE, WORRY LESS
Camille Stell
Director of Client Services
Lawyers Mutual
2. AGENDA
• Develop “active listening” skills to tune in to
coworkers and cultivate productive relationships
• Use communication skills to build a team
approach that motivates others and facilitates
change
• Use questions to open thinking
• Discuss effective methods of managing conflict
3. ADVANTAGES OF EFFECTIVE COMMUNICATION
• Increase productivity
• Better understand what others are saying
• Better understand how to get your message
across
• Enhance relationships
• Reduce work place stress
• Save time and money
4. WHAT IS EFFECTIVE COMMUNICATION?
• Is ease in communication a given?: Talking is easy. True communication
is an exchange with another and this requires greater skill.
Communication demands that we listen and speak skillfully, not just talk
mindlessly.
• Challenges to effective communication: Interacting with fearful, angry,
or frustrated people (whether our clients, our peers, or our bosses) can
be difficult, because we're less skillful when caught up in such emotions.
• Proven Success: Don't resign yourself to a lifetime of miscommunication
at work because of these challenges. Tips for success follow.
• Result: Good communicators can be taught as well as born.
5. YOUR ROLE AS COMMUNICATOR
• Tone of voice
• Body language
• Key words
• Style of speech
6. THE POWER OF LISTENING
• Prepare to listen - eliminate distractions
• Set aside listening time
• Concentrate on what others are saying
• Use non-verbal signs to show you are listening, nod in
agreement, maintain eye contact, lean in to show support
• Avoid interruptions
• Avoid making your decision while others are speaking
• Avoid forming your argument while others are speaking
• Avoid getting defensive
• Avoid prejudice towards the message
• Practice paraphrasing “is this what you mean?”
• “Listen” for feelings
• Ask questions
• Establish eye contact (appropriately)
8. USE ACTIVE LISTENING WHEN…
• the other person becomes angry or
agitated
• there are arguments
• you need a catalyst for dialogue
9. ASKING VS. TELLING
• Telling is parental
• It breaks down rapport and creates a feeling
of being pressured or pushed
• Asking elicits thought and suggests a
credible, thinking adult
• It builds relationships and shows you care
enough to show respect
10. THE POWER OF QUESTIONS
Why ask questions:
• Questions demand answers
• Questions stimulate thinking
• Questions provide valuable information
• Questions allow you to start the dialogue
• Questions get people to open up
• Questions lead to effective listening
Helpful questions to ask:
• Can you clarify that?
• What specific results are you looking for?
• What do you want to accomplish?
• What are your priorities?
• How can I help?
11. NONVERBAL CUES
Visual
• Facial, eye contact, the
body, personal appearance
Vocal cues
• Volume, pitch, rate, tone, pauses
Spatial
• Personal, social, public
12. TO IMPROVE YOUR PERCEPTION
• Keep openness and skepticism
balanced
• Listen and ask for feedback
• Become an observer
• Convey feelings as well as content
• Be flexible
13. THE POWER OF YOUR WORDS
• Follow through on your promises and commitments
• Manage conflict
• Respond rather than react
• Provide feedback and ask for feedback
• Keep your team up-to-date
• Deliver bad news when necessary
14. LOST IN TRANSLATION – EMAIL
Email has become our primary form of communication.
Email makes it harder to build rapport - people hide behind e-mail.
Until now, most complaints have focused e-mail overload or embarrassment
when sending to the wrong people. However, new research indicates that
over-reliance on e-mail can degrade an organization's interpersonal
communications. If it's not used properly, instead of making your company
quicker and more efficient, too much text-based communicating can work in
the reverse. One study by UCLA psychology professor Albert Mehrabian
found that 55% of meaning in an interaction comes from facial and body
language, 38% comes from vocal inflection, and only 7% of an interaction's
meaning is derived from the words themselves. Yet, I’m sure all of you have
been offended or have offended others by your email “tone”.
15. EMAIL TIPS
• Avoid communicating anything sensitive, important, or
complicated in email.
• Refrain from combining multiple themes and requests in
a single e-mail, make sure the e-mail subject line clearly
reflects both the topic and urgency of the message.
• Do not overburden colleagues with unnecessary e-mail,
especially one word replies such as "Thanks!" or
"Great!" and use "reply to all" only when absolutely
necessary.
16. SURVEY SAYS . . .
• Lack of Communication
• Ability to air grievances without repercussions
• Understand the role of paralegal (helps with dealing with
issues related to them – billable hours, certification, CLE
requirements, team assignments)
• Administrators balance many different things – can any
work be shared during down times with staff not as busy
• Communicate changes in firm such as hirings, firings, lay-
offs, office moves, insurance, salaries, as well as procedural
changes – balance with confidentiality
• Technology (or lack of) and equipment issues
• Clear expectations - evaluation process and job
descriptions
• Involve staff through staff
meetings, committees, discussions
17. MANAGE CONFLICT THROUGH
EFFECTIVE COMMUNICATION
• Recognize that disagreements may result from different
perceptions
• Recognize when someone disagrees with you, they are not
inept
• Discover the cause for the differing viewpoints
• Understand the other person’s “frame of reference”
• Recognize your own bias
• Take into account your own emotions
• Take into account other’s emotions and biases
• Discuss observable behavior and performance
• Use concrete words vs. abstract words
• Use examples to enhance meaning
18. MANAGE CONFLICT THROUGH
EFFECTIVE COMMUNICATION
• Avoid jumping to conclusions
• Investigate the facts before making a conclusion
• Ask yourself, “Fact or inference?” about any
statement
• Be wary of generalizations
• Ask yourself the specifics of your generalizations
• Ask others to do the same
• Avoid the “know-it-all” attitude. Check authenticity
of second-hand accounts
• Be aware of problems arising from:
Bias
Personal Motivations
Emotional Style
19. BUILD A TEAM: ESTABLISH COMMON GOALS
• Think about the other person and his/her goals
• Build the bridge from the other side
• If you don’t know, ask. Then listen and sincerely
care
• Help by asking questions to clarify their goals
• Solve problems together
20. ACTION PLAN
• What are you going to take action on?
• List specific behaviors
• Be as systematic as possible
• Break difficult behavior into several smaller
behaviors
• Repeat specific behavior until mastered
• Measure and evaluate
• Keep records (preferably visual)
• Use visual reminders (pictures, charts, etc.)
• Remember: ("A small goal is enough!")
21. ADDITIONAL RESOURCES
• Never Eat Alone by Keith Ferrazzi
• The 7 Habits of Highly Effective People by Stephen Covey
• Influence: The Psychology of Persuasion by Robert B.
Cialdini, Ph.D.
• Crucial Conversations: Tools for Talking When Stakes Are High by
Ron McMillan, Kerry Patterson, Joseph Grenny, and Al Switzer. Sign
up for email newsletter at www.vitalsmarts.com.
• We Got Fired by Harvey Mackey
• Famous Failures by Joey Green
• Tough Choices: A Memoir by Carly Fiorina
• Strengths Finder 2.0 by Tom Rath
• 250 Job Interview Questions by Peter Veruki
22. ADDITIONAL RESOURCES
• NCBA Member Services - whitney@ncbar.org or call
1-800-662-7407 or 919-657-1554
• BarCARES Plus – Anne Arbert, Program Manager
800.640.0735 (mental health counseling and career
counseling)
• LinkedIn.com
• Martindale-Hubbell Connected
• Monster.com
23. CONTACT INFORMATION
Camille Stell
Director of Client Services
Lawyers Mutual Liability Insurance Company Of North Carolina
P.O. Box 1929, Cary, NC 27512-1929
Tele: 919.677.8900 | 800.662.8843
camille@lawyersmutualnc.com
www.lawyersmutualnc.com
Follow us on Twitter: @LawyersMutualNC, @CamilleStell,
@MarkScruggsEsq, @ WarrenSavage1 and @Troy_Crawford