Resume

1. MATTHEW WILLIAMS
3656 Rolling Ridge Way Jeffersonville, IN 47130 | mpw illiams353@gmail.com | 502-432-2216
SUMMARY Financial Service Professional with 9 years of financial focus and experience.Areas of
expertise include accounts receivables, creditand collections,and retirementinvestments.
The depth of my background has been managing the receivables ofcommercial B2B
accounts in leading manufacturing environments.In previous roles,I was responsible for
credit risk analysis and assessment, creditlimitdetermination,order/hold release decisions,
plus timelyinvoice and deduction collection activity across mygroup of assigned accounts.
Proven ability to deliver outstanding service,improve efficiency, research and follow-up,and
exceed financial metrics.Prompt,organized,teamwork skills,and personal accountability.
OBJECTIVE Desire for growth and expansion into a leadership role.Strong interestin credit& collections
professional designation & continuing education through NACM.
EXPERIENCE CREDIT ANALYST - RETAIL LOUSIVILLE LADDER
AUGUST 2015 - PRESENT
 Verifies validity of account discrepancies by obtaining and researching
information from customer, sales, and trade promotions.
 Obtain necessary approvals to process credits, claims, and rebates for valid
deductions.
 Process claims regarding freight damages, commercial concessions, and
concealed shortages.
 Issue denial letters and disputes for inaccurate short paid invoices.
 Continuous communication with collectors to assist in keeping the Accounts
Receivable portfolio at an acceptable level.
 Customer portfolio consisted of top retailers including Walmart, Lowe's, True
Value, HD Supply, and Orgill.
 Work with appropriate personnel to track penalties and determine future
processes to reduce those penalties.
CREDIT ANALYST/ACCOUNTS RECEIVABLE DOMETIC CORPORATION
MARCH 2013 – JULY 2015
 Manage portfolio of ~1500 dealer accounts with a total aging of $5MM.
 Reconcile accounts and clear AR Aging to management benchmarks.
 Set up and maintain all customer accounts within the scope of the assigned
territory.
 Analyze credit reports in order to establish and increase credit limits and past
due tolerances.
 Problem resolution for all issues regarding customer accounts, including
returns, chargebacks, discounts, and pricing.
 Monthly bad debt reporting, tracking, and filing.
 Assist with Pareto analysis reporting to be presented to Controller and CFO.
 Post cash deposits efficiently.
 Utilize AS400 for timely release of order holds for shipment.
 Filing of bankruptcy forms and/or placing problem accounts in collections.
 Manage the sales tax exemption or resale cert documentation for exempt
customers.
 Positive communication with the customers concerning all facets of the
account, not only the past due status.
 Work closely with sales team as needed to maintain quality customer service
while keeping account’s creditworthiness.

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CUSTOMER FINANCIAL SERVICES REP GENERAL ELECTRIC
NOV 2010 – MARCH 2013
 Manage assigned portfolio of accounts to meet/exceed receivable past due
and collection objectives.
 Interface with customers, sales dept., distribution, operations, and other teams
to identify and resolve problems.
 Reconcile accounts and provide supporting documentation such as proof of
deliveries, purchase orders and lien waivers.
STATISTICAL CLERK (DATA TRANSCRIBING) U.S. CENSUS BUREAU
SEPT 2009 – OCT 2010
 Manage assigned portfolio of accounts to meet/exceed receivable past due
and collection objectives.
 Interface with customers, sales dept., distribution, operations, and other teams
to identify and resolve problems.
CUSTOMER SUPPORT SERVICES REP FIDELITY INVESTMENTS
SEPT 2006 – JULY 2009
 The main focal point for service related inbound calls from 401(k) Plan
participants, through extensive telephone interaction.
 Fulfill account inquires, literature requests, historical transaction information,
and check replacements.
 Handle new accounts establishment and perform account maintenance.
 Assist with disbursement processing (loan/withdrawals), contribution changes,
and plan guidelines.
EDUCATION NORTHERN KENTUCKY UNIVERSITY HIGHLAND HEIGHTS, KY
BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION
CONCENTRATION, ACCOUNTING