William Halliwell has over 15 years of experience in banking and finance. He is currently a home equity and consumer loan processor at Atlantic Stewardship Bank, where he manages pipelines, processes loans, underwrites applications, and prepares loans for approval. Previously he worked as a teller, in deposit operations, electronic banking, and customer service. Halliwell has a Master's degree in Elementary Education and a Bachelor's degree in Sports Management, and he is proficient in various loan processing and banking software programs.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
Customer Service Representative with over 10 years of experience of telephone and face to face sales, Problem Solving, Data entry (Alpha/Numeric), Scheduling and Administrative. Possesses diploma/college credits and knowledge of medical terminology.
I am committed to professionalism and excellence in an environment that emphasizes teamwork, flexibility, responsiveness, problem solving and independent thinking.
1. WILLIAM J. HALLIWELL
28 2nd Avenue, Fl 2 | Hawthorne, NJ 07506 | (201) 321-4824 | bhalliwell@optonline.net
RELEVANT PROFESSIONAL EXPERIENCE
ATLANTIC STEWARDSHIP BANK March 2006 - Present
Home Equity/Mortgage Processor – Consumer Lending/Mortgage Department (October 2015 – Present)
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In less than a year, learned and experienced every stage of processing, including pricing loans,
disclosing, processing, income calculation, issuing commitments, and clearing conditions
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On two separate occasions, took on a home equity pipeline that had fallen behind and had
grown to 30-40 loans deep, and both times brought the pipeline up to date, even working
overtime when necessary
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Consistently demonstrate professionalism and excellent customer service skills in communicating
with loan officers and borrowers, answering questions, providing status updates, and handling
issues properly and quickly
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Currently manage the home equity and consumer loan pipelines, process, underwrite, and
prepare loans for approval or denial by Consumer Lending Manager.
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Have noticeably reduced the average turnaround time for loan decisions, demonstrating a driven
work ethic and exceptional time management
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Have learned how to calculate income for self-employed borrowers utilizing an income
calculation worksheet
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In spare time, have engaged in writing detailed procedures for the department
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Have gained knowledge and experience with Encompass, Mortgagebot, and LaserPro
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Comments From 2016 Performance Review: team player; responds quickly to any tasks
assigned and often assists others in the department as needed; always willing to help out in the
department; maintains confidentiality when necessary; takes work seriously and is always focused;
always looking for ways to improve on performance; up-to-date and knowledgeable on
compliance issues; professional; arrives to work on time; valuable asset to the bank
Teller/Deposit Operations/Electronic Banking and Customer Service (March 2006 – October 2015)
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Proved to be a well-rounded employee by wearing many hats in the bank, specifically in the
Operations/Electronic Banking Department
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Became extremely proficient in processing the bank’s deposit corrections, which required
communication with several branches and departments
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Grew to be an expert with electronic banking and customer service, taking calls and responding
to e-mails regarding issues directly related to electronic banking
BARNES AND NOBLE November 2005 – February 2006
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Quickly transitioned from the shipping and receiving department to being a bookseller out on
the floor, which gave my customer service and interpersonal skills an opportunity to flourish
2. •
In both shipping and receiving and as a book seller, I was required to have good organizational
skills in sorting books, re-stocking shelves, and helping customers to find what they needed
EDUCATION
MONTCLAIR STATE UNIVERSITY Montclair, NJ
Master of Arts in Teaching: Elementary Education (K-5) Sept. 2008–May 2011
• GPA: 3.795/4.000
• Earned a New Jersey Certificate of Eligibility with Advanced Standing – June 2011
• Practicum and Student Teaching completed at Grieco Elementary School in Englewood, NJ
SETON HALL UNIVERSITY South Orange, NJ
Bachelor of Science in Sports Management (Stillman School of Business) Sept. 2001–May 2005
• GPA: 3.869/4.000 - graduated Magna Cum Laude, with honors
• Awards: Dean’s List Fall 2001 – Spring 2005; Election into Beta Gamma Sigma, Alpha Chi
Lambda