With the increased importance of being agile, businesses are increasingly reliant on IT to deliver new applications and high quality end user experience. End user experience is everything and during this talk we will explore: How do you quickly find out why applications are not performing as expected so the business does no continue to suffer? How do you know if you have sufficient resources, or when you are overprovisioning? And more… Presentatie van 28 mei 2015

1. Uw werkplek- en datacenterspecialist
Ontwerpen • Implementeren • Optimaliseren

2. Why the end user experience needs
ServiceAssurance

3. Agenda
• Introductie Xangati
• Klantcase DUO
• What’s new in Xangati

4. Introductie Xangati
Door Jason Purvor, Xangati

5. Xangati – the unique Service Assurance Engine
Jason Purvor - EMEA Director
jpurvor@xangati.com
Ben Vaux – Systems Engineering Director
bvaux@xangati.com

7. Raise Alerts
Why we do what we do
Xangati Analytics Engine
Correlate all available metrics
second-by-second without
agents
Correlates Full Flow
Analyze every
second
Adjust Thresholds

8. What we do differently

9. Corporate Overview
Responsive Support
7x24x365
Production Deployments
400+ Customers
Strategic Partnerships
Citrix, Cisco, NetApp, Dell, VMware
Strong Technology
7 Patents
Executive Team
Founded in 2007
Well-capitalized Financials
Venture Funding, Citrix

10. MISSION
Xangati provides workload/services performance management that enables IT admins and DevOps to save time
and money through informed investment decisions
VISION
Intelligent, automated optimization, orchestration in private/hybrid cloud environments
Our Strategy
STRATEGY
Service Assurance Analytics
End-User
Quality of
Experience
Predictive
performance
metrics
Prescriptive
remedial
actions
Responsive/optimize
d IT infrastructure,
real-time ops
Service-assured
risk mitigation
VI admin
productivity
enhancements

11. Challenges of Delivering Service Assurance
Multiple Applications + Shared and Dynamic Datacenter =
Unpredictable Performance Problems and Resource Inefficiency Challenges
Traditional infrastructure solutions (compute, network, storage) are inadequate as they
are silo-specific and application unaware
Application performance management (APM) solutions are inadequate as they are
infrastructure unaware
The Xangati solution addresses the challenge by understanding
infrastructure behavior across silos in real time and its effect on application
performance and delivery to end users

12. Where we play
I want to run even more
applications on my
hardware investment
I need to make sure my virtual
workspace infrastructure is
scalable for growth
I need to ensure my
application’s performance
meets my SLA
My website has
problems. I just don’t
know where…
I want to identify and
solve performance
contention
I need a custom
view for my specific
workload

13. Thank You!
Jason Purvor - EMEA Director
jpurvor@xangati.com
Ben Vaux – Systems Engineering Director
bvaux@xangati.com

14. Klantcase DUO
DoorArjan Hendriks, ICT-Partners

15. Introductie DUO
• Dienstverlener:
• Voortgezet onderwijs
• Beroepsonderwijs
• Hoger onderwijs
• Studiefinanciering
• Leningen
• Inburgeringsexamens
• Erkennen en legaliseren diploma’s
• Examen DistributieVO

16. Introductie DUO
• Infrastructuur geplaatst op twee fysieke locaties
• Servervirtualisatie enVDI
• OTAP straat
• VDI gerealiseerd in 2011
• VDI gebaseerd opVMwareView 4.5 en ESX 4.0
• In gebruik genomen na overgang nieuw gebouw
• Upgrade naar HorizonView 5.2 en ESXi 5.1

17. Probleemstelling
• In controle van omgevingen
• EerstVDI-omgeving
• PerformanceproblemenVDI-werkplek
• Productselectie

18. Architectuur
• VDI-omgeving redundant
• Xangati redundant opgesteld
• Beschikbaarheid eisen
• General Dasboard
• VDI Dashboard

19. Security
• Essentieel
• Publieke functie
• Hacktest

20. Implementatie
• OTAP
• Handmatige handelingen
• vSwitches
• Splitsing verkeer (Management &VM)
• Certificaten

21. Voordelen DUO
• Real-time inzicht binnenVDI-infrastructuur
• Pro-actief beheer mogelijk
• Opschaling eenvoudig

22. What's new in Xangati
Door BenVaux, Xangati

23. Xangati – the unique Service Assurance Engine
Jason Purvor - EMEA Director
jpurvor@xangati.com
Ben Vaux – Systems Engineering Director
bvaux@xangati.com

24. Clusters
Applications
Servers
Users
Typical Enterprise XenApp IT Infrastructure
Xangati captures metrics in
real-time from the entire end-
to-end IT infrastructure
Web
Servers
Horizon
with View
Servers
XenDesktop
Servers
Hypervisor
Hosts
Storage
Systems
Other IT
Servers
Applications
Groups
Servers
Users
Desktops
Pools
Servers
Users
Guest VMs
Servers
Datastores
Users
Services
Servers
Health
Users
NFS Shares
iSCSI/FC LUNs
Health, Capacity
Performance
Network
Switches
Throughput
Latency
Health, Capacity
Physical & Virtual
Citrix NetScaler
ADC
Out to the Clients
In to the Datacenter
Throughput, IOPS
Latency, Jitter
Users &
Mobile Devices
APIs:
NetApp
7-mode
WMI
SSH
XenApp
Servers
Applications
Groups
Servers
Users

25. Xangati Service Assurance Analytics
• With the aid of DVR-like recordings, Visual Trouble Tickets,
root-cause analysis in real-time and prescribed remediation
steps
Resolve
• Predictive analytics, prescribed remediation, capacity planning,
fast time-to-clarity, infrastructure optimizationPrevent
• Second-by-second, end-to-end including client devices,
applications and users, at scale, no agents, automatic
discovery
Monitor
ServiceAssuranceAnalytics
*XSR13

26. Deployment Architecture: Virtual Workloads
Xangati
Management
Appliance
Virtual Machines
DNSAD
XenServer Hosts
vSphere Hosts Hyper-V Hosts
NetApp Storage EMC VNX Storage
Virtual Network
Application Workloads
Physical Network
Generic Storage

27. Deployment Architecture:
Virtual Desktops/Virtual Applications
Xangati
Management
Appliance
Clients
Virtual Desktops/
Virtual Applications
DDC/Deskto
p Brokers
Virtual
Infrastructure
Application
Delivery
Controllers
Domain
Controllers
WAN/LAN

28. MONITOR:
Performance, Availability and Efficiency
Availability Report
Real-time Scorecard
Spare Capacity Report
Live Performance Visibility Live Topological View
Service Histogram Report

29. Raise Alerts
MONITOR: Dynamic Thresholds
Analytics Engine
Analyzes incoming metrics
second-by-second
Collect Metrics
Analyze Metrics
Adjust Thresholds
Self-Learned Dynamic Thresholds
Continually adjusted based on
historical metrics and best practices

30. RESOLVE: Performance Problem Triage
Identify
Problem
Analyze &
Recommend
Remediation

31. RESOLVE: Root Cause Discovery
Real-time Analytics Discover Root Cause and Prescribe
Actions for IT Administrator to Perform
Root Cause Discovery
Analysis of alarm storms saves
valuable time for IT
Prescribed Administrative Actions
Provides the steps necessary that IT
Administrators should perform

32. RESOLVE: DVR-like Recordings
Initiated by
• End User
• Event
• Administrator
What is Captured
• Every metric collected from the IT
infrastructure
• Second-by-second granularity
Rapid Issue Resolution
• DVR-like recordings with drill
down details

33. Track Resource
Contention Storms
From when they first
appear to when they
begin to impact operations
Provides IT Guidance to
Avoid Future Storms
See areas of impact,
sources of contention
See resource contention storms as they mount
PREVENT: Future Performance Problems

34. PREVENT: Future Performance Problems
Impending Capacity Saturation Alerts
Capacity Recommendations
Based on Performance Effects

35. PREVENT: Written Reports
Contention Storm Report
Analyzes CPU, Memory, Storage,
Network, Application and VMs
Capacity Utilization Report
Current percentage used and
projected utilization
Recommended Actions Report
Actions IT administrators need to
perform
Scheduled or On Demand
Can be emailed to a list of recipients

36. Xangati Operational Flow
• Deploy and Setup [Day 1]
• Agentless, rapid and non-invasive
• Discover and Learn [Day 1 onwards]
• Auto-discover and auto-map all relevant objects
• Self learn each object behavior across multiple metrics
• Detect and Remediate [Day 1 onwards]
• Self alert when object behavior is abnormal with respect to its metric
• Alerts continually aggregated to identify problems (storms)
• Storms analyzed and remediation recommended
• Anticipate and Plan [Week 1 onwards]
• Impending capacity saturation
• Focus on performance affecting saturation
• Monitor, Heal and Optimize [Day 1 onwards]
• Understand inter-object and intra-object behavior
• Identify slack and optimize
• Identify degradation and heal

37. INTEGRATED PRODUCT SUITES
VI Suite
VDI Suite VirtualApp Suite
Network Suite
WebApp Suite

38. Trusted Solution
ENTERPRISE eCOMMERCE
HEALTHCARE
FINANCIAL SERVICES
UTILITIES
GOVERNMENT
EDUCATION

39. Xangati Service Assurance: Monitor, Resolve, Prevent
 Predict and avoid future resource contention storms
 Reports for planning and communicating
 Recordings with the Root Cause Pinpointed
 Dynamic thresholds learn from your environment
 Dashboards with DVR-like playback to troubleshoot
 Real-time End-to-End Metrics with NO Agents

40. Thank You!
Jason Purvor - EMEA Director
jpurvor@xangati.com
Ben Vaux – Systems Engineering Director
bvaux@xangati.com

41. • Introductie Xangati
• Klantcase DUO
• What’s new in Xangati
Samenvattend

42. Vragen

43. Bedankt voor uw aandacht!
We zien u graag bij onze stand!

44. ICT-Partners
Vosselmanstraat 2
7311 CL Apeldoorn
T 055 528 22 22
E Connect@ict-
Hoofdweg 290
9765 CN Paterswolde
T 050 364 31 02
E Connect@ict-
partners.nl