Raghu Ravi is seeking a challenging role that provides opportunities for growth. He has over 8 years of experience in server, storage, and software support roles. Currently a senior technical analyst and team lead at Oracle India, his expertise includes various Oracle products, Linux, Solaris, networking, and virtualization technologies. He is proficient in both technical and soft skills like communication, problem solving, and team building.

1. RAGHU RAVI
Email:ragkum@gmail.com
MobileNo :+919008721567
CAREER OBJECTIVE
I specialize in Information Technology and Services. To engage myself in a
challenging environment that encourages continuous learning, creativity,
provides exposure to new ideas and stimulates personal and professional
growth. I’m passionate about what I do, and I love to help people. Nothing is
more fulfilling than being part of a team with similar interests, and an
organization that values its employees.
EXECUTIVE SUMMARY
◦ An Astute Professional with over 08 years experience in Server, Storage and Software
Support/Systems Administration and Technical Support with organizations.
◦ Currently associated with Oracle India Pvt Ltd as (Bangalore) as Sr Technical Analyst
(TeamLead)
◦ Expertise in EnterpriseManagerCloud/OpsCenter/SystemInfrastructure,
OracleVM/Virtualization, OracleSolaris/Linux Administration, Storedge,
EngineeredSystems, ExaData, Exalogic, BigData, Cloud based Hadoop Services,Network
and SPARC/X86 Hardware.
◦ Assisted the research and acquisition of new or upgraded hardware and software systems;
maintain current knowledge of hardware, software and network technology and recommend
modifications.
◦ An effective communicator with analytical, logical and innovative knowledge to
provide excellent software solutions and team building.
ORGANISATIONAL DETAILS
Sun Microsystems/Oracle India Pvt Ltd as Sr Technical Engineer(Team Lead)
Since Nov’2010

2. Attainments:
• Support team on proposal and solutions to customers.
• Meet customers to understand user requirements and come out with proposals.
• Prepare solutions.
• Assist in gathering 3rd party details and liaising with 3rd parties, if required.
• Customer’s presentations and clarifications.
• Providing training to in house employees about the products
• Working as Team Lead for Global process and managing a team of 17
• Taking care of Complex problems and escalations and handling customers
• Co-ordinating with other team In different regions
• Knowledge with ITIL Processes and PMP (Incident, Problem and Change
Management)
• The responsibility includes follow through the FA End-to-End process till the case closure. The failure
analysis process is closed loop, providing data to Manufacturing and Engineering team for the prevention of recurring
failures.
Role & Responsibilities
Software root cause analysis including evaluation of field failures and returns
•Evaluation of development life cycle test failures
•Defect detection including containment analysis
•Software Reliability growth testing
•Bug verification (emulate customer network topology)
•Opening SW bugs and working with engineering team to see it to closure
•Providing data to engineering team for the prevention of recurring failures
•Work closely with a cross functional team of Product Managers, Technical Leads and Customer Support to
understand and come up with the right solution to replicate customer reported issue
PROFESSIONAL QUALIFICATION
1. Oracle Solaris 10 System Administrator Certified
2. Oracle Solaris 11 System Administrator Training completed
3. Oracle Enterprise Linux Administrator Training Completed
4. Oracle Enterprise Manager Ops Center 12c R2 Virtualizing Systems and Administrator
Training Completed
5. Oracle Enterprise Manager System Infrastructure Plugin and Cloud Control Administrator
Training Completed
6. Sun Fire x86 Product Family Advocate Accreditation
7. Sun SPARC Product Family Specialist Accreditation
8. Cisco UCS, UCS Director and Network Administrator Exposure
9. Exposure on VCloud,VMware vSphere Hypervisor

3. 10. Exposure on HP Proliant /IBM Servers
TECHNICAL PROFICIENCY
TECHNICAL Skill Sets:
Hardware : SPARC/x86 servers Engineered Systems like Super Cluster/ Exadata / Exalogic / Exalytics/
Oracle Database Appliance
Storage : SAN/NAS - Hittachi/Pillar Axiom/ZFS UnifiedExalogic / Exalytics/ Oracle Database Appliance,
Modular HP EVA 4400,
Operating System : Oracle Solaris /Oracle Enterprise Linux/Windows Server E E 2008 R2, Windows
Server 2003, 2000 RHEL,NetApp Ontap 7.2xx
Disk Management : Solaris Volume Manager, Veritas Volume Manager
Cluster Management : Sun Cluster 3.2, Veritas Cluster
Virtualization : Oracle VM ,Installation of VMware ESX 4, VM Infrastructure Virtual, and Windows
Server 2008 Core Hyper-V
Server Virtualization: VmWare ESX Servers, ESXi 4.0.1, ESX 3.5, VCenter, VSphere,
VMotion, VConverter, HA, DRS, Power CLI.
Legacy Development Stacks: Java, C#, C++ and Linux,Unix shell, Perl,
Ruby, Python
Monitoring Tools : Oracle Ops Center/System Infrastructure Plugin, Puppet, Chef, Ansible, Splunk,
Nagios, Hp System Insight Manager,IBM Tivoli Monitoring, PMP, CA Opscenter/Unified Infrastructure
Management, and VMM.
Cloud Control : IaaS - Oracle Enterprise Manager Cloud Control, DevOps, OpenStack, CloudStack,
Microsoft Azure/ SCCM/SCOM, Amazon AWS, VmWare vCloud,vSphere, Cisco UCS Director
MAJOR PROJECTS HANDLED:
• U.S. NAVY, EUROPEAN COMMISSION, Fidelity, Alcatel-Lucent, American Express, ANZ Bank,
Apple, China Mobile, China Telecom, Commonwealth Bank of Australia, eBay, Deutsche Bank, General
Electric, Verizon, Xerox, JP Morgan Chase, Royal Bank of Scotland, IBM, CISCO, at&t, hp, Reliance
Industries Etc
VALUE ADDED SERVICES
• Made myself available for various requirements like Implementation, Testing and working on
front-end holidays to support the team
• Good analytical capability and strong interpersonal, communication and self Organizational skills
• Proficient problem-solver who envisions business and technical perspectives to develop
workable solutions
• Good Sprite over the given job. Fulfill the responsibility when authority & authoritative given
ADDITIONAL ACTIVITIES
• Maintaining Data center Server inventory using internal wiki Portal.
• maintenance of latest Solaris/Linux/ windows security patches, Drivers & firmware for servers
& Storages
• Monitoring the production systems to assure system uptime meets SLA to the employee.
• The Role of my job involves setting up and rack mounting the High End Servers Like M4000,
M9000 and T5120 Blade X6250, Tape Library Storagetek SL500, Brocade Switch. configuring XSCF, ELOM,

4. ALOM, ILOM, assigning network IP’s to Management, Production, and BackUp servers. Then Installing
Solaris OS, Sun cluster and SVM to all Servers.
• Responsible for monitoring the multi-customer ISP network environment, event notification
acknowledgement,
• Correlation and notification to affected customers in a rapid manner
ACHIEVEMENTS
• Customer Service Pacesetter Award for Employee and Organizational Success FY14 Q2 FY15 Q2
• Outstanding Team Award for Employee and Organizational Success FY12 Q3,Q4, FY13 Q2,Q3,
FY14 Q1, FY15 Q1
• Spot Award for Employee Success May 2013(5 Survey returns for the SR sat, all of them were
with the rating of "10)
• Spot Award for Employee Success Aug 2013(Customer Satisfaction Contribution on CSAT
Metrics )
• Spot Award for Employee Success Oct 2014(6 Survey returns for the SR sat, all of them were
with the rating of "10)
• Spot Award for Employee Success Sep 2014(Raghu is being nominated for his extraordinary
focus and commitment in customer delight during Sept'14. His contribution towards SR sat has been
outstanding)
CAREER PROFILE
Delivering a complete, centralized management for Oracle Engineered Systems like Exalogic,
Exadata and Super Cluster Servers , Oracle’s SPARC servers, Oracle’s x86 servers, Oracle
Solaris,Oracle Linux, Oracle’s Sun ZFS Storage Appliance, Sun Server Networking, and
OracleVirtualization
• Working on Oracle Enterprise Manager Ops center/Cloud Control, it does complete Virtualization and
Cloud Control
• Experience in MOS(My Oracle Support), Peregrine and Manage now ticketing tools and remedy
ticketing system.
• Ops Center Cloud Control (OC) can help to establish cloud infrastructure faster, manage
it more holistically, and leverage Oracle’s extensive experience to avoid common and costly
operational pitfalls.
• Responsible for designing and implementing cloud-based solutions, including
private, community and public cloud deployment models for a variety of mid-size
companies.
• Experience with AWS components: EC2, ELB, Route53, S3, SNS, SQS, RDS,
Elastic Cache, DynamoDB, and CloudFormation.
Key Duties and Responsibilities
•Designed and built cloud service models including Infrastructure-as-a-Service, Platform-as-
a-Service, and Software-as-a-Service.
• Led focused project teams in the configuration and customization of Oracle Cloud

5. and other IaaS/SaaS applications.
•Integrated data into Oracle from multiple sources by using DataLoader Experience
architecting and by building solutions within the Oracle portal.
• Failure Analysis Engineer who would be responsible for configure, test and analyze software platforms in
customer environments.
• Troubleshooting Technical Issues with Customers, through ODM Method, KM
knowledge, SGRT and KCS to provide the best possible solution for customer's needs.
• Working on SAN like Hittachi/Pillar data system products and delivering training for sub-ordinates
• Working on NAS /Unified Storage like ZS3-4 and troubleshoot hardware and zfs details
• Working on HBA related problem with respect to Solaris OS
• Working on Oracle Enterprise Manager System Infrastructure Plugin
• Working in any shifts
• Worked on Santricity and also Common array manager(CAM) software management software.
PROFESSIONAL EXPERIENCE IN REDINGTON INDIA PVT LTD
Working as Sun Specialist with, Redington India Ltd, Bangalore from Jun 2009 to till date.
Responsibilities as On-Site Engineer at Cisco-Bangalore. (Placed by Sun Microsystems based on Sun-
Redington Channel partnership)
Achievement:
Before joined Cisco, Worked under OICL project in Sify data Centre, Implemented New Data centre
environment for OICL. The Role of my job involves setting up and rack mounting the High End Servers
Like M4000, M9000 and T5120 Blade X6250, Tape Library Storagetek SL500, Brocade Switch.
configuring XSCF, ELOM, ALOM, ILOM, assigning network IP’s to Management, Production, and
BackUp servers. Then Installing Solaris OS, Sun cluster and SVM to all Servers.
WORK EXPERIENCE IN CISCO
Responsibility:
• Data center monitoring, testing performance and management, capable of working with a
heterogeneous server environment. Maintaining Data center Server inventory using Internal
SharePoint Portal.
• Handling More than 1500 servers with different brand SunCisco UCSHPDellIBM Servers &
storages ,more than 200
VMware Infrastructure /Server Virtualization: VmWare ESX Servers, ESXi 4.0.1,
ESX 3.5, VCenter, VSphere, VMotion, VConverter, HA, DRS, Power CLI.

6. • VMware’s & 40 Hyper –V server’s .Install & Configure Hyper-V in Windows
2008 Core install ESX 4.0.
• Planning and Designing VMware VI3/vSphere (ESX3.5/ESXi 4.0/ESXi 4.1 and VMware
VirtualCenter)
• Installation, Configuration and maintenance of Hosted VMware products.
• Design, Implementation, Testing and Deployment of VMware Infrastructure
• Installation, Configuration and Administration of VMware VSphere4, ESX 3.5 and ESXi
Server, VMware View.
• VMware vSphere client, Virtual vCenter Server.
• Virtual Networking(Virtual Switches, VM Kernel Ports)
• And Virtual Storage (Access Control and VMFS Datastores)
• Creation, Management and Configuration of Virtual Machines, Clone and Templates.
• Customizing guest operating system on Virtual Machines.
• Created DRS and Custom roles for users and Administrators
• High availability, Clustering, VMotion, Storage Vmotion.
• Server Consolidation with VMware Converter (P2P and P2V Conversions)
• Snapshot manager and restoring a snapshot.
• Hardware setup, install, configuration, monitoring, asset registration and updates.
• Monitor systems / applications daily and respond to issue published on Cisco web
reporting, and emails.
• Genaral tasks – Open Cases for all systems in scope, with Sun for the maintenance and
troubleshooting of HW/SW within the target server population. EMAN record
standardized and up to date. Network at full duplex. Visual inspection for labels /
warning lights. Ilom/sp/ilo/alom/lom confirmed to be working and standardized
• Installation Tasks – Creation of EMAN record for support tasks. Coordination with
DCIT for rack space. Coordination with INS for networking, Coordination with vendors
for rack / stack of systems, Installation of CEL or Solaris per case specifications
(provided by Cisco)

7. • Decommission & Transfer Tasks - Hardware decommissioning of Engineering Servers
following IEAM process. Physical removal of asset to Cisco defined disposition location,
removal of device from EMAN. Rehost systems for new network settings / configuration.
Update EMAN with change of asset location / information. Raising Re-expot and Gate
Pass for Sun defective Parts.
Data centre operations,
 Managing the Data Center activities like configuring ILOM/ALOM/LOM/SP/SC/ILO on servers
like Sun V240,V480, V890, V20z, V40z,T5120, T5140,T2000,X4100,X6250, V1280,E2900 and
HP-DL380 based servers for remote connectivity and co-ordination with Sun for the Hardware
troubleshooting.
 Baselining Desktop machines with Solaris 8, Solaris 10, Veritas Volume manager, Veritas
Cluster, Patch, Packages, Firmware Upgradation and RHEL,CEL using
NFS/KICKSTART/JUMPSTART based installation methods.
 Handling and controlling of all OBP commands
 Responsible for the availability, performance and capacity management of the Compute servers
 Troubleshooting automount related issues.
 Monitoring the system activity.
 Configuring, Maintaining and Troubleshooting Veritas Volume Manager, Veritas Cluster
 Configuration and Managing Network services
 Configuring ,Maintaining and Troubleshooting NFS server
 Configuring Client side NIS and autofs on solaris machines.
 Implementing RAID using SVM
 Experienced in implementation, configuration, maintenance and support for NetApp
filers using Data OnTap CLI and Filerview. ( NAS environment)
 Installation and Configuration of Logical Domains (LDOMs) on Sun Cool thread servers.
 Handling all kinds of Unix calls which are related to Solaris
PROFESSIONAL EXPERIENCE IN ACCEL FRONTLINE LTD

8. Worked as Sun Support Engineer with Accel Frontline Ltd, Chennai from OCT 2007 to May 2009.
Responsibilities as System Administrator at Corporation of Chennai (Placed by Accel Frontline Limited)
 Software Deployment
 Configuration of LAN, Switches, Network Card.
 Server Installation and configuration.
 Designed and Implement network structure for new setup.
 Periodical checkup of Systems and Network Connectivity.
 Periodic ANTIVIRUS DAT files in the Workstation and Servers.
 Network Printer Installation and Maintenance.
 Managing technical support team which is responsible for infrastructure services on
Microsoft Windows technology
 Active Directory users and groups management.
 Implementation and administration of DNS, DHCP and WINS
ENGINEER CUSTOMER SERVICE
Working as a Customer Support Engineer providing support for both hardware and software products of Sun
Microsystems which includes entry-level and midrange Sun servers, Storage, Tape Libraries and Sun Solaris
Operating Environment.
Job description:-
The role of my job involves setting up the server and associated hardware according to client
requirements, configuring lights out management, installing, configuring and troubleshooting of Solaris OS
issues and softwares such as Sun Cluster 3.2, Solaris Volume Manager, CAM [Common Array Manager]
etc.
Configuration and troubleshooting of the Solaris OS includes user management, Patch and package
installation, Volume management, System and user security, hardening, IPMP configuration, NFS, AutoFS,
data redundancy techniques on hardware level such as raidctl as well as software level such as SVM and
VxVM basic Administration ,ZFS
Implementation of Ldoms, Zones and JumpStart installation. Server health checkup and
monitoring using different tools available in the Solaris OS.
Troubleshooting of Solaris and Sun hardware like T5120, T5140, T2000, T1000, X4150, X2100,
V890 Tape library like SL24,SL48,SL500 Storage 6140
Academic Credentials:
B.E.- Electrical and Electronics Engineering / Hindusthan college of Engineering & Technology (Anna
University) / 63 % / 2007
Higher Secondary Examination (12th
) / Vidya Vikas. Hr. Sec. School / 75% / 2003

9. SSLC Examination (10th
) / 86% / 2001
Personal Details:
Date of Birth : 04 - 02 – 1986
Local Address : No 164, 7-1, 2nd
main, 4th
Cross,Venkateshwara Layout, SG Palya, DRC
POST ,Bangalore-29

10. SSLC Examination (10th
) / 86% / 2001
Personal Details:
Date of Birth : 04 - 02 – 1986
Local Address : No 164, 7-1, 2nd
main, 4th
Cross,Venkateshwara Layout, SG Palya, DRC
POST ,Bangalore-29