My slides from the three-speaker closing Keynote of the 2019 STC Summit with Ginny Redish and Karen Schriver. These slides summarize the main results of the 2018 Census of Technical Communicators.
Meet the modern learner.
A noticeable lack of participation, engagement, and satisfaction exists
in corporate training offerings these days. This is largely because
business itself, and companies and learners have all changed faster than
many learning and development (L&D) organizations have kept up.
Enterprise L&D departments have started to adapt their approaches to
building, buying, and delivering learning programs. But, in many cases,
they still are not fully embracing the fact that much employee learning
does not actually happen in formal training courses or via learning
management systems (LMSs).1
In this bulletin, we look at two key trends that have significant
implications for L&D professionals:
• Several changes in the work environment which are dramatically
altering learners’ needs and habits
• Changing priorities that are driving new approaches to learning for
the modern workforce
For the first time, we surveyed the HackerRank community to get a pulse on developer skills (when did they push code for the first time, how do they learn coding, what are the favorite languages and frameworks, what do they want in a job, what hiring managers want in a candidate, and more). There are some
great insights, from 39,441 responses, that we are happy to share with you today. Did you know that 1 in 4 developers learned to code before they could drive?
Everyone in corporate learning is talking about MOOCs - massive, open, online courses - right now. But while there's a lot of curiosity among L&D professionals, there is not much understanding of what, exactly, MOOCs are and how they do (and don't) work for workforce training.
This presentation summarizes and analyzes what MOOCs really mean for enterprise L&D:
• What makes MOOCs different from other forms of online learning;
• How MOOCs have (and haven't) evolved to meet the needs of enterprise L&D; and
• Critical lessons learned by leading organizations already using MOOCs.
Continuous learning has become imperative; many skills now have a half-life of just 2½ to 5 years. But employees are overwhelmed, distracted and impatient. Corporate learning (L&D) needs to adapt to the needs of modern learners.
Businesses are investing in IT to help leverage existing resources more thoroughly and find hidden nuggets to put to use. For this reason, there are now more jobs in the IT field than we've seen in quite a few years. It’s that inevitable fork in the road for an IT professional. As a result, a lot of folks are starting to take another look at the IT field as a career choice. What are employers looking for? Certifications? Experience? Degrees? Some combination of the three? Which is more valuable? The answer to these questions depends upon many factors. After all, not all IT certifications or college degrees or job experiences are the same.
These are questions that were addressed by our guest speaker, Gerald Smith at the October 2013 program meeting hosted by BDPA Cincinnati chapter. Gerald is a senior manager with Sogeti and an IT professional with a number of important certifications in program management and agile transformation. He has been a hiring manager looking over resumes and job seekers during his management career at Kroger and Luxottica Retail. Gerald is also a long-time BDPA supporter … once serving on the board as BDPA Cincinnati chapter VP-Strategy & Planning.
Digital learning - Individual Adaptive Construction or Connected Social Inter...The Transformation Society
The fourth in our 2014 series of interactive experiences, in collaboration with Adobe, "Tech Challenges: Surfing and Diving Deep." It includes survey results.
Full webinar recording at http://adobe.ly/Pbdp0J
You'll find more about this series at http://www.culturecom.net/TransFormation/webinars_2014/about.html
Education technology is developing to include multiple media combinations, in order to deal with complexity of codes, content, interactions, and cognitive processes. Some solutions favour individual adaptive learning as a personal cognitive structure, while others provide learning environments for collaborative cognitive development. How can they be merged?
Meet the modern learner.
A noticeable lack of participation, engagement, and satisfaction exists
in corporate training offerings these days. This is largely because
business itself, and companies and learners have all changed faster than
many learning and development (L&D) organizations have kept up.
Enterprise L&D departments have started to adapt their approaches to
building, buying, and delivering learning programs. But, in many cases,
they still are not fully embracing the fact that much employee learning
does not actually happen in formal training courses or via learning
management systems (LMSs).1
In this bulletin, we look at two key trends that have significant
implications for L&D professionals:
• Several changes in the work environment which are dramatically
altering learners’ needs and habits
• Changing priorities that are driving new approaches to learning for
the modern workforce
For the first time, we surveyed the HackerRank community to get a pulse on developer skills (when did they push code for the first time, how do they learn coding, what are the favorite languages and frameworks, what do they want in a job, what hiring managers want in a candidate, and more). There are some
great insights, from 39,441 responses, that we are happy to share with you today. Did you know that 1 in 4 developers learned to code before they could drive?
Everyone in corporate learning is talking about MOOCs - massive, open, online courses - right now. But while there's a lot of curiosity among L&D professionals, there is not much understanding of what, exactly, MOOCs are and how they do (and don't) work for workforce training.
This presentation summarizes and analyzes what MOOCs really mean for enterprise L&D:
• What makes MOOCs different from other forms of online learning;
• How MOOCs have (and haven't) evolved to meet the needs of enterprise L&D; and
• Critical lessons learned by leading organizations already using MOOCs.
Continuous learning has become imperative; many skills now have a half-life of just 2½ to 5 years. But employees are overwhelmed, distracted and impatient. Corporate learning (L&D) needs to adapt to the needs of modern learners.
Businesses are investing in IT to help leverage existing resources more thoroughly and find hidden nuggets to put to use. For this reason, there are now more jobs in the IT field than we've seen in quite a few years. It’s that inevitable fork in the road for an IT professional. As a result, a lot of folks are starting to take another look at the IT field as a career choice. What are employers looking for? Certifications? Experience? Degrees? Some combination of the three? Which is more valuable? The answer to these questions depends upon many factors. After all, not all IT certifications or college degrees or job experiences are the same.
These are questions that were addressed by our guest speaker, Gerald Smith at the October 2013 program meeting hosted by BDPA Cincinnati chapter. Gerald is a senior manager with Sogeti and an IT professional with a number of important certifications in program management and agile transformation. He has been a hiring manager looking over resumes and job seekers during his management career at Kroger and Luxottica Retail. Gerald is also a long-time BDPA supporter … once serving on the board as BDPA Cincinnati chapter VP-Strategy & Planning.
Digital learning - Individual Adaptive Construction or Connected Social Inter...The Transformation Society
The fourth in our 2014 series of interactive experiences, in collaboration with Adobe, "Tech Challenges: Surfing and Diving Deep." It includes survey results.
Full webinar recording at http://adobe.ly/Pbdp0J
You'll find more about this series at http://www.culturecom.net/TransFormation/webinars_2014/about.html
Education technology is developing to include multiple media combinations, in order to deal with complexity of codes, content, interactions, and cognitive processes. Some solutions favour individual adaptive learning as a personal cognitive structure, while others provide learning environments for collaborative cognitive development. How can they be merged?
A road map to 2020 - how can learning technologies support fast-changing busi...Brightwave Group
These slides were originally presented as part of the Brightwave keynote debate at Learning Technologies
Brightwave's Question Time-style debate called 'A road map to 2020: How can learning technologies support fast-changing business practice?' last week cast new light on the future of learning technologies.
This Artificial Intelligence (AI) and Big Data Readiness Report
provides an analysis of a global survey of public relations
practitioners and academics and video/written evidence from
senior practitioners concerning the profession’s knowledge,
skills, adoption of and attitudes towards AI, and to a lesser
extent, Big Data. Its aim is to provide an overview of current AI
understanding and preparedness, but most importantly, provide
pointers to how the profession should equip itself to exploit the
potential and guard against the possible dangers of AI.
The Future of Corporate Learning- Trends and PredictionsSaba Software
This is a prerecorded webinar. To join us live, visit www.saba.com/us/about/events.
Tuesday, 26 August 2014, 1:00 PM - 2:00 PM (GMT -04:00) Eastern Time (US & Canada)
Enterprise learning is in a state of flux, more so than usual, thanks in no small part to technology. The possibilities can seem endless and somewhat overwhelming given the pace at which new technologies seems to roll up to our doorstep. In fact, much of the technology we are grappling with today forces us to think about fundamentally changing the way we deliver learning in our organizations.
Join Brandon Hall Group Senior Analyst David Wentworth and Charles DeNault, Saba's Senior Director of Product Marketing as they discuss emerging and evolving trends in learning and technology, examine what companies are actually doing today, and bring some clarity to what the future may hold.
We expect this session to be highly interactive with lots of input from attendees around what they see happening with learning in the future. Takeaways include:
Social and collaborative learning
Mobile technology
Big Data/Machine learning
MOOCs
Tin Can/Experience API
This third annual survey by TECNA, a non-profit trade association of regional technology organizations which serves as a leading voice in growing the North American technology economy, provides current and future technology trends locally, regionally and nationally. The survey was conducted in partnership with CompTIA, the non-profit association for the IT industry.
To better understand America’s software development talent shortage and devise solutions, the nonprofit TECNA (Technology Councils of North America) partnered with the global learning leader, Apollo Education Group, and its subsidiary, University of Phoenix, to conduct a research study on software development talent acquisition, skills gaps, and educational requirements. The findings can help employers, higher education institutions, and regional technology councils improve the size, quality, and sustainability of the software development workforce. View this presentation for the full report and findings.
Why Developing Technology Skills is Essential for NonprofitsTechSoup
As the pace of change accelerates and technology continues to evolve, organizations across all industries are struggling to keep up — and the nonprofit sector is no exception. Technology skills are critical to building the solutions that solve the greatest challenges for nonprofits. But developing technology skills starts by creating a culture of lifelong learners. For enterprise organizations and nimble nonprofits alike, learning is an indispensable element of success.
Join us for this 60-minute webinar with Lindsey Kneuven, head of social impact of Pluralsight, who will cover how you can accelerate the ability to achieve your nonprofit’s mission and give your teams the opportunity to have more meaningful impact.
As part of the AKQA Future Academy we were set the brief by a recognised high street bank to create a product or service that would define the student experience of tomorrow. This was in order to help the client capture a greater proportion of the student market. We pushed back on the clients understanding of a student and presented to them our product, UpSkill.
In this webinar, David Mallon, Head of Research for Bersin by Deloitte, Deloitte Consulting LLP, will summarize the latest research on how forward-looking organizations are adapting their approaches to development in order to better meet the needs of modern learners. David will be joined by Carol Leaman, President & CEO, Axonify, who will share real-world examples of these trends and practical advice for other organizations facing similar challenges.
Get the recording here: know.axonify.com/modern-learner-webinar
What's Your LMSs Status? Online Learning Conference 2013 (#olc13) session 504v2Brandon Williams
Here's an updated version of the LMSs Status preso shared initially at the Training Magazine Conference and Expo in Orlando back in Feb. The organizers of their online conference reached out to ask that we present in Chicago, so I updated the deck with new info and relevant stats. Enjoy!
Integrating Industy Credentials into Your Academic Programs (Why Certify)Dave Hansen
In this presentation learn how integrating industry credentials into your academic programs will boost student engagement, improve student success, improve your program alignment to workforce readiness, and which industry credentials can be implemented into your programs of study. To learn more about these programs or to answer any of your questions, go to www.certiport.com This presentation was delivered during Business Professionals of America's NLC Conference in Orlando, Florida in May 2013
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, N...David Blake
Are you ready for today's learners?
According to new research by Degreed, only 18% of workers would recommend their employer's L&D opportunities to a colleague; they're disengaged and looking elsewhere for their learning and growth experiences. In this exclusive, free invitation-only event you will hear from prominent industry analyst, Josh Bersin, about innovative approaches to corporate learning in the 21st century.
Through a series of case studies and interactive discussion, you will also connect with some of the most forward thinking L&D leaders to share what they're learning about how to build more engaging, more responsive digital learning experiences.
examines findings from a recent survey and asks whether in the two years since the launch of SharePoint 2010, how have document collaboration users expectations evolved as the platform’s use has become more prolific?
Collaboration has become a buzz word, but what is the reality of document collaboration in the workplace?
This presentation is based upon findings from survey conducted amongst SharePoint users to understand:
- As growth in the tablet market increases, have mobile trends had an impact on the way in which key business documents are authored and reviewed?
- How well placed is SharePoint to deliver against these key drivers?
- What are the collaborative features of current tools and how do they meet requirements?
- Where is the mismatch between demand and supply?
To download the whitepaper, please visit http://www.pleasetech.com/download_whitepaper_sharepoint_2013_research_results.aspx
Make 2016 the Year of Learning Impact: Learn From the LeadersHuman Capital Media
Learning teams have high aspirations for their organization — 94 percent seek improvements in productivity, engagement and business agility, yet less than one-third achieve the results they desire.
How can we do better?
To answer this question, Laura Overton, founder of Towards Maturity, has been working with learning teams from companies of all sizes for over a decade. Published in November, Towards Maturity’s 2015-16 industry benchmark report — “Embracing Change” — analyzes 1.5 million data points from more than 600 organizations from around the world to identify what’s working and what isn’t. The findings not only show that the top performing 10 percent of learning organizations are three to eight times more likely to succeed in delivering business results but also highlights why.
How can we do better in 2016?
Join Laura for this webinar and learn how the top performers are:
· Winning hearts and minds of business leaders.
· Supporting the self-directed learner.
· Equipping the L&D team for success.
Learn with the Flow: Digital Adoption Tactics That Drive Digital Transformati...Aggregage
As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.
A road map to 2020 - how can learning technologies support fast-changing busi...Brightwave Group
These slides were originally presented as part of the Brightwave keynote debate at Learning Technologies
Brightwave's Question Time-style debate called 'A road map to 2020: How can learning technologies support fast-changing business practice?' last week cast new light on the future of learning technologies.
This Artificial Intelligence (AI) and Big Data Readiness Report
provides an analysis of a global survey of public relations
practitioners and academics and video/written evidence from
senior practitioners concerning the profession’s knowledge,
skills, adoption of and attitudes towards AI, and to a lesser
extent, Big Data. Its aim is to provide an overview of current AI
understanding and preparedness, but most importantly, provide
pointers to how the profession should equip itself to exploit the
potential and guard against the possible dangers of AI.
The Future of Corporate Learning- Trends and PredictionsSaba Software
This is a prerecorded webinar. To join us live, visit www.saba.com/us/about/events.
Tuesday, 26 August 2014, 1:00 PM - 2:00 PM (GMT -04:00) Eastern Time (US & Canada)
Enterprise learning is in a state of flux, more so than usual, thanks in no small part to technology. The possibilities can seem endless and somewhat overwhelming given the pace at which new technologies seems to roll up to our doorstep. In fact, much of the technology we are grappling with today forces us to think about fundamentally changing the way we deliver learning in our organizations.
Join Brandon Hall Group Senior Analyst David Wentworth and Charles DeNault, Saba's Senior Director of Product Marketing as they discuss emerging and evolving trends in learning and technology, examine what companies are actually doing today, and bring some clarity to what the future may hold.
We expect this session to be highly interactive with lots of input from attendees around what they see happening with learning in the future. Takeaways include:
Social and collaborative learning
Mobile technology
Big Data/Machine learning
MOOCs
Tin Can/Experience API
This third annual survey by TECNA, a non-profit trade association of regional technology organizations which serves as a leading voice in growing the North American technology economy, provides current and future technology trends locally, regionally and nationally. The survey was conducted in partnership with CompTIA, the non-profit association for the IT industry.
To better understand America’s software development talent shortage and devise solutions, the nonprofit TECNA (Technology Councils of North America) partnered with the global learning leader, Apollo Education Group, and its subsidiary, University of Phoenix, to conduct a research study on software development talent acquisition, skills gaps, and educational requirements. The findings can help employers, higher education institutions, and regional technology councils improve the size, quality, and sustainability of the software development workforce. View this presentation for the full report and findings.
Why Developing Technology Skills is Essential for NonprofitsTechSoup
As the pace of change accelerates and technology continues to evolve, organizations across all industries are struggling to keep up — and the nonprofit sector is no exception. Technology skills are critical to building the solutions that solve the greatest challenges for nonprofits. But developing technology skills starts by creating a culture of lifelong learners. For enterprise organizations and nimble nonprofits alike, learning is an indispensable element of success.
Join us for this 60-minute webinar with Lindsey Kneuven, head of social impact of Pluralsight, who will cover how you can accelerate the ability to achieve your nonprofit’s mission and give your teams the opportunity to have more meaningful impact.
As part of the AKQA Future Academy we were set the brief by a recognised high street bank to create a product or service that would define the student experience of tomorrow. This was in order to help the client capture a greater proportion of the student market. We pushed back on the clients understanding of a student and presented to them our product, UpSkill.
In this webinar, David Mallon, Head of Research for Bersin by Deloitte, Deloitte Consulting LLP, will summarize the latest research on how forward-looking organizations are adapting their approaches to development in order to better meet the needs of modern learners. David will be joined by Carol Leaman, President & CEO, Axonify, who will share real-world examples of these trends and practical advice for other organizations facing similar challenges.
Get the recording here: know.axonify.com/modern-learner-webinar
What's Your LMSs Status? Online Learning Conference 2013 (#olc13) session 504v2Brandon Williams
Here's an updated version of the LMSs Status preso shared initially at the Training Magazine Conference and Expo in Orlando back in Feb. The organizers of their online conference reached out to ask that we present in Chicago, so I updated the deck with new info and relevant stats. Enjoy!
Integrating Industy Credentials into Your Academic Programs (Why Certify)Dave Hansen
In this presentation learn how integrating industry credentials into your academic programs will boost student engagement, improve student success, improve your program alignment to workforce readiness, and which industry credentials can be implemented into your programs of study. To learn more about these programs or to answer any of your questions, go to www.certiport.com This presentation was delivered during Business Professionals of America's NLC Conference in Orlando, Florida in May 2013
Degreed LENS Event: Reinventing the Learning Experience - March 23rd, 2016, N...David Blake
Are you ready for today's learners?
According to new research by Degreed, only 18% of workers would recommend their employer's L&D opportunities to a colleague; they're disengaged and looking elsewhere for their learning and growth experiences. In this exclusive, free invitation-only event you will hear from prominent industry analyst, Josh Bersin, about innovative approaches to corporate learning in the 21st century.
Through a series of case studies and interactive discussion, you will also connect with some of the most forward thinking L&D leaders to share what they're learning about how to build more engaging, more responsive digital learning experiences.
examines findings from a recent survey and asks whether in the two years since the launch of SharePoint 2010, how have document collaboration users expectations evolved as the platform’s use has become more prolific?
Collaboration has become a buzz word, but what is the reality of document collaboration in the workplace?
This presentation is based upon findings from survey conducted amongst SharePoint users to understand:
- As growth in the tablet market increases, have mobile trends had an impact on the way in which key business documents are authored and reviewed?
- How well placed is SharePoint to deliver against these key drivers?
- What are the collaborative features of current tools and how do they meet requirements?
- Where is the mismatch between demand and supply?
To download the whitepaper, please visit http://www.pleasetech.com/download_whitepaper_sharepoint_2013_research_results.aspx
Make 2016 the Year of Learning Impact: Learn From the LeadersHuman Capital Media
Learning teams have high aspirations for their organization — 94 percent seek improvements in productivity, engagement and business agility, yet less than one-third achieve the results they desire.
How can we do better?
To answer this question, Laura Overton, founder of Towards Maturity, has been working with learning teams from companies of all sizes for over a decade. Published in November, Towards Maturity’s 2015-16 industry benchmark report — “Embracing Change” — analyzes 1.5 million data points from more than 600 organizations from around the world to identify what’s working and what isn’t. The findings not only show that the top performing 10 percent of learning organizations are three to eight times more likely to succeed in delivering business results but also highlights why.
How can we do better in 2016?
Join Laura for this webinar and learn how the top performers are:
· Winning hearts and minds of business leaders.
· Supporting the self-directed learner.
· Equipping the L&D team for success.
Learn with the Flow: Digital Adoption Tactics That Drive Digital Transformati...Aggregage
As we look to tomorrow, it is time to ask ourselves what lessons have we learned and how do we create flexible organizations that can survive what the future holds. Stacey Harris, Chief Research Officer for Sapient Insights Group, will share insights, data, and tools that are helping organizations adapt and even thrive in this difficult environment. She’ll discuss the emerging trends in the Learning technology market, and how these exciting new approaches to creating micro, adaptive, and personalized content is changing the face of workforce development while creating strong connections to business outcomes.
2015 engineers' content and online marketing preferences webcastENGINEERING.com
Slides from the September 2015 webcast: Engineer's Content and Online Marketing preferences.
In the webcast, the CEOs of ENGINEERING.com and TREW Marketing will speak to marketers specifically targeting highly technical audiences on the most effective ways to do marketing.
Download the full research report here: http://advertise.engineering.com/research-report-engineers-content-and-online-marketing-preferences
Watch the webcast here: http://advertise.engineering.com/2015-content-and-online-marketing-survey-to-engineers-webcast
Could you increase your knowledge—and raise your grade—i.docxfaithxdunce63732
Could you increase your knowledge—
and raise your grade—if you…
…used an online tutorial that assisted you with Access
and Excel skills mapped to this book?
…learned to use Microsoft’s SharePoint, the number one
organizational tool for file sharing and collaboration?
…had flashcards and student PowerPoints
to prepare for lectures?
Visit , a valuable tool
for your student success and your
business career.
www.myMISlab.com
www.myMISlab.com
INTEGRATING BUSINESS WITH TECHNOLOGY
By completing the projects in this text, students will be able to demonstrate business knowledge, application
software proficiency, and Internet skills.These projects can be used by instructors as learning assessment tools
and by students as demonstrations of business, software, and problem-solving skills to future employers. Here
are some of the skills and competencies students using this text will be able to demonstrate:
Business Application skills: Use of both business and software skills in real-world business applications.
Demonstrates both business knowledge and proficiency in spreadsheet, database, and Web page/blog creation
tools.
Internet skills: Ability to use Internet tools to access information, conduct research, or perform online
calculations and analysis.
Analytical, writing and presentation skills: Ability to research a specific topic, analyze a problem, think
creatively, suggest a solution, and prepare a clear written or oral presentation of the solution, working either
individually or with others in a group.
Business Application Skills
BUSINESS SKILLS
Finance and Accounting
Financial statement analysis
Pricing hardware anrj software
Technology rent vs. buy decision
Total Cost of Ownership (TCO) analysis
Analyzing telecommunications services anrj costs
Risk assessment
Retirement planning
Capital budgeting
Human Resources
Employee training and skills tracking
Job posting database and Web page
Manufacturing and Production
Analyzing supplier performance and pricing
Inventory management
Bill of materials cost sensitivity analysis
Sales and Marketing
Sales trend analysis
SOFTWARE SKILLS
Spreadsheet charts
Spreadsheet formulas
Spreadsheet downloading and formatting
Spreadsheet formulas
Spreadsheet formulas
Spreadsheet formulas
Spreadsheet charts and formulas
Spreadsheet formulas and logical functions
Spreadsheet formulas
Database design
Database querying and reporting
Database design
Web page design and creation
Spreadsheet date functions
Database functions
Data filtering
Importing data into a database
Database querying and reporting
Spreadsheet data tables
Spreadsheet formulas
Database querying and reporting
CHAPTER
Chapter 2*
Chapter 10
Chapter 5
Chapter 5*
Chapter 7
Chapter 8
Chapter 11
Chapter 14
Chapter 14*
Chapter 13*
Chapter 15
Chapter 2
Chapter 6
Chapter 12*
Chapter 1
Customer reservation system
Improving marketing decisions
Customer profiling
Customer service analysis
Sales lead and.
NEXT GENERATION FRAMEWORK FOR RECRUITING IN THE DIGITAL AGEHuman Capital Media
As the global job market continues to shift and the demand for new skills grows, so does the need to think more strategically about how we attract and engage the best and brightest. This session will provide insights into how organizations can strengthen their existing talent pools while identifying new ways to attract top talent.
In this session, we’ll discuss:
Modern candidate expectations and behavior
Data driven job marketing strategies
How to build your competitive advantage by elevating your employer brand
CERIC 2015 Survey of Career Service Professionals, Secondary Education SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
#IntraTeam18: The impact of digital literacy on Office 365 user adoptionTracy Van der Schyff
In this age of digital disruption we should take a step back and have the digital literacy discussion. The elephant in the room, so to speak. We might have to change our thought process around training and empowering people. This session covers:
1. PC literacy
2. Literacy statistics and ROI on training
3. Eight pillars of digital literacy
4. How Microsoft Office 365 supports digital literacy
Equipped with the insights listed above, consultants, change management professionals, and managers will have the necessary information to ensure that the move to the cloud fosters productivity enrichment, growth and that acceptable user adoption is achievable.
CERIC 2015 Survey of Career Service Professionals, Charitable & Non-Profit Se...CERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Data Trends for 2019: Extracting Value from DataPrecisely
To get the most business value from data, you need to keep up with the latest tech trends – or do you?
View this webinar on-demand as we share the results from our 2019 Data Trends Survey! We'll reveal what organizations around the world are really up to at the intersection of technology, big data and business.
Key topics include:
• Business initiatives getting the most IT support in 2019
• Highest-priority IT initiatives
• Tech adoption rates, benefits and challenges
CERIC 2015 Survey of Career Service Professionals, Government SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
CERIC 2015 Survey of Career Service Professionals, Private SectorCERIC
The 2015 CERIC Survey of Career Service Professionals – recently completed by more than 1,000 professionals in the field across Canada – provides a demographic snapshot (education, experience, salary) as well as examining professional development needs and research trends. The online survey took place October 19-November 20, 2015.
Survey results help CERIC, and the field at large, to better understand the interests and challenges of Canada’s career service community, including:
- How career professionals are enhancing their career competency and mobility
- What the issue are keeping career professionals up at night
- How the public perception of the value of career development is evolving
Big data is not only transforming the way we make decisions, but also the way that organizations recruit, manage and develop their people, driving engagement, innovation and productivity to new peaks.
Explore the future of cloud-based human capital management, and demonstrate how what you do today will influence and energize your company for decades to come.
La mayor encuesta del mundo sobre comunicación a nivel internacional ha revelado que el desarrollo de los canales de ‘comunicación móvil’ se duplicará antes del año 2017. El estudio plantea, según Ángeles Moreno, profesora de la Universidad Juan Carlos I y coordinadora del estudio en España, que “mientras sigan integradas las plataformas de social media en los planes generales de comunicación, será la comunicación móvil, centrada en la interacción con el consumidor en tiempo real y un contenido visual rápidamente digerible, el área de mayor crecimiento en el sector”.
Intranet 2.0 (Web 2.0) employee engagement, employee benefits presentation to Conference Board in NYC, June 2009, by Toby Ward, Prescient Digital Media. Shortened version.
Similar to Who Are We? A Report on the 2018 Census of Technical Communicators (20)
What’s on the Horizon for Educational Technology Saul Carliner
Because the “technology” dimension of the field, educational technology tends to have a future orientation. We seek out the newest technologies and look for ways to integrate them into our work.
So what’s on the horizon for our field in the next five to ten years? Working with the 2019 Horizon Report from Educause and the experts in the room (you!), this interactive session explores where technologies are most and least likely to affect teaching and learning, support of students, the management of educational endeavors, and work lives in general, and suggests how participants can prepare themselves for what’s on the horizon.
What Is Learning Experience Design (And Does Adopting It Require You to Leave...Saul Carliner
Over the past few years, the term “learning experience design” has crept into the
instructional design lexicon. But what is it really? This session provides an overview.
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Who Are We? A Report on the 2018 Census of Technical Communicators
1. Who Are We?
A Report on the 2018 Census of Technical
Communicators
Saul Carliner, PhD, CTDP
Professor and Director,
Graduate Program in Educational Technology
Concordia University
Montreal, Canada
saulcarliner@hotmail.com
www.saulcarliner.com
2. About you
(Raise your hand when your letter is called.)
a. Planner / content strategist / information architect
b. Technical writer
c. Technical writer / editor
d. Editor
e. Manager
f. Other
3. In a word, how would you describe
the current state of technical
communication?
(Please share your thoughts.)
6. How we conducted the census
(abridged version)
Co-sponsored by STC and Concordia University,
sponsored by Webworks.
University ethics approval.
Conducted online, between July and August 2018.
676 technical communicators responded.
Raw results only right now
10. Racial and cultural associations
0
100
200
300
400
500
600
VII-c—With which of the following do you identify ?
11. Degrees in Technical Communication
0
10
20
30
40
50
60
70
80
N/A No Yes
VII-h. Were any of your degrees specifically in Technical
Communication?
12. (So what did participants study?)
0
20
40
60
80
100
120
140
Business Communication
and Writing
Engineering Fine Arts Humanities Natural
Sciences
Social Sciences
Which discipline was your degree in?
Bachelor’s degree
Master’s degree
Doctorate’s degree
13. Experience in Technical Communication
0
20
40
60
80
100
120
1–5 years 6–10 years 11–15 years 16–20 years 21–25 years 26–30 years 31–35 years 36–40 years 41 or more
years
II-b. How long have you worked in technical communication?
15. Primary job role
0
5
10
15
20
25
30
35
40
II-g. Which of the following best characterizes your current job role? If more than of these
describes your role, choose the one that is most dominant:
16. Current jobs
About a third of the participants shared their job titles.
46% had the term technical writer (most common), editor
or communicator.
5% use information developer in their job title
5% incorporate the term “documentation” into their titles.
3 participants had the term “content” in their job title: 1
content architect, 1 content developer, and 1 content
strategist.
25% of the participants were in a senior role. The
majority use the term “Senior” to indicate this status
3% each use the terms “Principal” and “Lead” to signify a
senior role
17. Work responsibilities
0 50 100 150 200 250 300 350
I am an account exec or similar (such as liaisons…
I conduct research on technical communication -…
I develop content
I edit content
I have subject Matter Expert responsibilities (such…
I manage a technical communication group
I manage technical communication projects with no…
I organize events
I plan strategy for my organization’s content
I provide other communication services
I provide technical guidance or assistance with…
I provide usability services
I teach courses on technical communication
II-h,I,j. Which of the following descriptions best characterizes your work
responsibilities?
tertiary (third) work
responsibility
18. Products produced (As many as 5 in past 12 months)
Products Produced in the Past 12 Months
Rank
Percentage Who
Produce Them
User guides 1 66%
Help and user assistance topics 2 52%
Reference material 3 46%
Tutorials and training materials 4 45%
Policies and procedures 5 40%
Knowledge bases 6 31%
Product specifications 7 26%
Employee communication materials 8 26%
User interfaces 9 25%
Marketing information 10 20%
Other 11 16%
Proposals 12 15%
Newsletters 13 12%
White papers 14 9%
Social media content 15 9%
Scientific reports 16 7%
Chatbots 17 2%
19. Work practices
To a great
extent To some extent Minimally Not at all
Technical
communication
standards 45% 37% 9% 5%
Structured
writing 37% 27% 14% 18%
Agile 29% 23% 16% 28%
Translation 15% 16% 20% 46%
Printing 10% 22% 32% 34%
Other 30% 40% 17% 10%
20. Technologies used (7 most used in past 12 months)
Technology Rank
Percentage Who
Use It
Word processing (such as Word and Google Docs) 1 76%
Acrobat 2 66%
Spreadsheet (such as Excel and Google Sheets) 3 65%
Presentation (such as PowerPoint and Apple Keynote) 4 51%
Graphics (such as Photoshop and Illustrator) 5 43%
Cloud storage (such as Dropbox, OneDrive and Google Drive)
6
42%
CMS (SharePoint) 7 32%
Collaboration tools (such as MS Teams and Slack) 8 31%
Help authoring (such as MadCap Flare, and RoboHelp) 9 31%
Desktop publishing (such as InDesign and FrameMaker) 10 30%
Web development (Dreamweaver, HTML, CSS, JavaScript)
11
21%
Component Content Management System—proprietary 12 20%
eLearning authoring (such as Camtasia, Captivate, and Storyline)
13
19%
Project planning (such as Visio) 14 18%
Other 15 15%
Open Content Management System (such as Drupal or WordPress) (tie)
16
14%
DITA (Darwin Information Typing Architecture) (tie) 16 14%
Database (such as Access and MySQL) 18 9%
Video and sound editing (such as Premier, Avid, and Audacity)
19
8%
Translation management system 20 7%
Engineering graphics (such as AutoCAD) 21 6%
Storyboarding/wireframe (such as Axure) 22 4%
21. Tenure in your current job
0
50
100
150
200
250
300
Less than 1 year 1–5 years 6–10 years 11–15 years 16–20 years 21–25 years 26–30 years 31 or more years
II-c. How long have you held your current job?
22. Employment situation
0
10
20
30
40
50
60
70
80
Academic Business owner (legally
self-employed)
Consultant Independent contractor Regular employee of an
organization whose
primary business is
providing technical
communication-related
services (such as a
contract writing firm)
Regular employee of an
organization whose
primary business is
something other than
providing technical
communication services
(such as a software
development firm,
defense contractor, or
education institution)
II-d. Which best describes your employment situation?
23. Industries in which participants work
0 5 10 15 20 25
Business Services
Construction
Engineering, Architecture, and Construction
Finance and Banking
Health and Medical Services
Higher Education
Information
IT Services and Solutions
Marketing Services
Nonprofit
Professional Services
Residential and Commercial Services
Scientific equipment manufacturer
Transportation
VII-d. Which industry best characterizes your organization?
24. Size of organizations in which
participants work
0
2
4
6
8
10
12
14
16
18
VII-f. What is the size of your organization?
25. To whom participants report
Information Technology and Information Services
(IT/IS) (21%)
Research and Development (19%).
Manufacturing (6%)
Marketing and Sales (5%).
Other (22%)
26. Where participants are located
0 2 4 6 8 10 12 14 16 18 20
Australia/New Zealand
Canada
East Asia
Europe
India
Israel
Mexico, Central American or South America
Other
United States—mid-Atlantic (Delaware, District of Columbia, Maryland,…
United States—North Central (Illinois, Indiana, Iowa, Michigan,…
United States—Northeast (Connecticut, Maine, Massachusetts, New…
United States—Northwest and Alaska (Alaska, Idaho, Montana,…
United States—South Central (Arkansas, Kansas, Missouri,…
United States—Southeast (Alabama, Florida, Georgia, Kentucky,…
United States—Southwest and Hawaii (Arizona, California, Colorado,…
VII-e. In which geographic region do you work?
28. Job issues
Strongly
agree Agree
Neither
agree
nor
disagree
Dis-
agree
Strongly
disagree
My employer provides
sufficient staff to produce the
content needed by our users. 7% 29% 21% 25% 13%
My employer provides
sufficient time to produce the
content needed by our users. 9% 37% 24% 21% 6%
My employer provides
adequate authority to make
decisions regarding our
content. 30% 41% 13% 9% 4%
My employer pays me a
sufficient amount of money
for the skills and knowledge I
bring to my job. 14% 43% 17% 15% 7%
29. Feedback Received on the Job
Strongly
agree Agree
Neither
agree
nor
disagree Disagree
Strongly
disagree
My superiors provide me
with feedback on my
work. 19% 46% 16% 11% 4%
The feedback I receive
from my superiors about
my work is helpful. 15% 40% 26% 10% 4%
30. Resources
Strongly
agree Agree
Neither
agree nor
disagree Disagree
Strongly
disagree
My employer provides sufficient
resources for professional
development (such as
conference attendance,
memberships to professional
organizations) 14% 29% 24% 17% 12%
My co-workers recognize my
expertise in technical
communication 33% 42% 14% 6% 2%
I feel underutilized in my job 14% 28% 14% 21% 20%
I am satisfied with my current job
in Technical Communication. 31% 39% 12% 10% 4%
31. Opinions and concerns about the future
I believe my job could be outsourced
out of existence within the next 5 years. Percent
Definitely 3%
Probably 12%
Probably not 42%
Definitely not 28%
I don’t know 15%
32. Concerns about the future--automation
Over the last five years,
technology has assumed
tasks that used to be handled
by humans
In my
technical
commu-
nication
group
That I used
to
personally
perform
Always 1% 1%
Often 5% 3%
Sometimes 39% 15%
Rarely 34% 31%
Never 27% 46%
33. Digging further into concerns about
automation
I believe my job could be automated
out of existence by 2030 Percent
Definitely 3%
Probably 10%
Probably not 40%
Definitely not 30%
I don’t know 17%
34. Concerns about job security
I am concerned about my current job
security Percent
Extremely concerned 5%
Moderately concerned 9%
Somewhat concerned 11%
Slightly concerned 33%
Not at all concerned 42%
35. Career plans for the next five years
0
5
10
15
20
25
30
35
40
45
Less than 1 year 1 to 2 years 2 to 3 years 3 to 5 years More than 5 years I have no plans to leave
my current job
How long do you plan to stay in your current job?
36. Of those who plan to change jobs. . .
If you plan to leave your job in 5 years or
less, do you plan to remain in Technical
Communication?
Perce
nt
Yes 61%
No 39%
37. Of those who plan to change jobs. . .
Academic/faculty
Account executive Business owner (2 or
more employees other
than you)
Editor
Manager or supervisor
(with personnel
responsibilities)
Other
Project manager (with
no personnel
responsibilities)
Retired
Usability/UX Specialist
Writer
Writer/Editor
Five years from now, what would you like your job role to be?
38. Satisfaction with careers
I am satisfied with my career in Technical
Communication. Percentage
Strongly agree 30%
Agree 46%
Neither agree nor disagree 14%
Disagree 8%
Strongly disagree 2%
39. But . . .
Rank and order these titles in terms of what
you believe holds the most influence within an
organization.
Weighted Score
(weighting of the
rankings)
1. Product Manager 8515
2. Engineer 7934
3. Business Analyst 7368
4. Programmer 6616
5. Information Architect 6278
6. Content Strategist 5750
7. UX Specialist 5327
8. Marketing Communicator 4858
9. Information Developer 4778
10. Content Developer 4239
11. Instructional Designer 4020
12. Technical Communicator 3638
13. Technical Writer 3210
14. Documentation Specialist 3096
15. Technical Editor 2853
41. Magazines and webzines
Intercom (52% had visited 5 or more times in the past 12 months;
6% had not visited at all in the past 12 months)
Techwriting Today (8% of participants had visited 5 or more times
in the past 12 months; 52% had not visited at all in the past 12
months)
Less than 5% of participants had visited other magazines and
webzines like Learning Solutions, Communication World, and
User Experience 5 or more times in the past 12 months. By
contrast, 58% or more of participants had not visited these three
magazines and webzines at all in the past 12 months.
Participants could write in other magazines or webzines that they
had visited 5 or more times in the past 12 months; none received
5 or more mentions.
In addition, 39% of participants had not visited any professional
magazine or webzine in the past 12 months.
42. Peer-reviewed journals
Journal
Percentage of
Participants Who
Read 3 or More
Issues in the Past 12
Months
Percentage of
Participants Who
Had Not Read at
All in the Past 12
Months
Business and Professional Communication
Quarterly
3% 34%
Communication Design Quarterly 4% 34%
International Journal of Business
Communication
3% 35%
Information Design Journal 2% 35%
Journal of Business and Technical
Communication
5% 32%
Journal of Technical Writing and
Communication
8% 28%
IEEE Transactions on Professional
Communication
10% 28%
Programmatic Perspectives 2% 35%
Technical Communication 28% 10%
Technical Communication Quarterly 7% 28%
43. Conferences
0
50
100
150
200
250
300
350
400
ConFab Convey UX Information
Development
World
STC certificate
programs
STC Summit TCWorld
Conference
Write the Docs
conference
I did not attend
any conference
or training
event in the
past 12 months
Other
Which of the following conferences and training events did you attend in 2017 or 2018?
44. Meetings
0
50
100
150
200
250
300
Local meetups STC chapter
meetings
STC webinars Chapter meetings
of professional
associations
other than STC
Webinars of
professional
associations
other than STC
Webinars by
private providers
(such as the
Content
Wrangler)
I did not attend
any meetings like
these in the past
12 months
Other
Which of the following meetings did you attend at least once during the past 12 months?
45. “Go-to” source
Source
Number 1
“go-to”
source
Number 2
“go-to”
source
Blogs 7% 10%
Books 13% 7%
Events (training classes, webinars,
conference, and meetings) 6% 7%
Magazine/webzines 5% 5%
Journals 6% 3%
Social media 3% 5%
I do not have any “number 1/2 go-to”
source. 46%
46. Formal professional development
Do you plan to participate in any formal
training or education over the next 12
months? Percentage
Yes 36%
No 36%
No response 28%
47. How participants plan to pursue
professional development
How do you plan to pursue this
training or education? Percentage
Formal degree program 5%
Academic course 7%
Course offered by my employer 9%
Course offered by a professional
association like STC or ATTW 21%
Course offered by a private provider like
the Content Wrangler or Coursera 17%
Other [write-in] 10%
48. Who pays?
Expenditure I paid
My
employer
paid
We
shared
costs
No
expenditure
s in the last
12 months
Publication
subscriptions 31% 24% 2% 40%
Membership dues 39% 41% 2% 15%
Conference
attendance 14% 29% 5% 48%
Training 21% 36% 5% 24%
Other 20% 9% 3% 64%
49. Personal investments
How much of your own funds did you
invest in your professional
development in the last 12 months? Percentage
$US 1–$250 31%
$US 251–$500 16%
$US 501–$750 7%
$US 750–$1,000 8%
$US 1,001–$2,500 6%
$US 2,501 or more 5%
51. What do these results mean to you?
(Please share your thoughts.)
52. My thoughts about the meaning
Technical communicators are very satisfied with their
careers
Technical communicators feel secure in their jobs
Our assignments tend to skew towards the conventional,
even though the professional community might lead us to
believe others
We might benefit from strengthening efforts in professional
development
Technical communication is a “second career” for many
Many do not have formal degrees in the field, but do have
related degrees
We face demographic challenges as a profession
Although we find satisfaction in our jobs, we have broader
concerns about our status