The KBA Way

1. The Way®
Routes to Improvement & Growth
Plan
planning what to do
Management
Act Processes Do
acting on results Resources doing what you plan
Results
Check
checking how well it’s
working

2. The Way® End
Routes to Improvement & Growth
Plan
planning what to do
Benefits:- Benefits:-
•Knowing what’s working well • Management Plans written down
•Prioritising what needs changing •Processes and Resources mapped out
•Making Improvement Plans •Measurable Results Objectives set
Act Do
acting on results doing what you plan
Benefits:- Benefits:-
•Structures for formal Reviews •Everybody knowing what’s expected
•Monitoring of efficiency •Ways of doing things written down
•Identifying gaps against Objectives •Constant information about Results
Check
checking how well it’s
working

3. The Way® End
Routes to Improvement & Growth
Consultancy
Development Coaching
Training

4. The Way® End
Routes to Improvement & Growth
Management
Results Processes
Resources

5. Plan Return to Plan, Do, Check & Act
planning what to do
Definition & Scope
How you plan for the overall direction and operation of your Business:-
• High Level Aims, Objectives and Targets
• Leadership of Management & Staff
• Market Position and Competition
• Financial Planning
• Performance Measurement & Improvement
KBA Services
• Choice of consultation methods: meetings, research & workshops
• Choice of services: consultancy, coaching, training & development
• Optional Business Plan writing support
Outputs for Customers
• Full picture of current overall business approach
• Written Reports, Reviews & Recommendations
• Sound base for future planning & operations
Benefits of Applying the KBA Way
• Learning what ‘Best Practice’ in management strategy is
• Knowledge of what ‘drives’ your Business: Management, Processes, Resources & Results
• Better quality Business Plans
• Using a proven Management System
• Ongoing access to our expert support

6. Do Return to Plan, Do, Check & Act
doing what you plan
Definition & Scope
How you make operational plans (product & service delivery) and carry them out:-
• Design of products & services
• Setting down systems, processes, procedures
• Allocating resources, people and communicating plans (what’s expected)
•Scheduling work and monitoring performance (information about Results)
KBA Services
• Joint review of current systems & processes
• Optional assessment against Best Practice: ‘ISO9000’ Standards
• Joint review of Resources against Plans: money, people & facilities
• Optional assessment of people management against Best Practice: ‘IiP’
Outputs for Customers
• Full picture of current ways of operating
• Specific pictures of how key Resources are managed against Plans
• Initial indications of scope for improvement
Benefits of Applying the KBA Way
• Comprehensive feedback on how you are organising the key ‘drivers’ of your Business
• Learning what Best Practice in operational management is
• Using a proven Management System
• Ongoing access to our expert support

7. Check Return to Plan, Do, Check & Act
checking how well it’s working
Definition & Scope
How you gather and analyse information about the efficiency and effectiveness of your Business:
• Systems for gathering results for the performance of critical Processes: Marketing, Sales,
Production & Financial Control
• Also for priority bottom line Results: Volume, Customer Satisfaction & Money (Income, Cashflow &
Profit)
• Arrangements for analysing those results against objectives & targets (Formal Reviews)
• Methods for Management and Staff to display and work with Results information
• Ways of identifying the most important “gaps” in performance – against objectives in the Plan
KBA Services
• Joint review of current performance measurement systems
• Introduction to Best Practice methods e.g. “Score Cards” and “Results Dashboards”
• Specific guidance for measuring performance of systems & processes
Outputs for Customers
• Report on current methods
• Optional re-design of performance management systems
Benefits of Applying the KBA Way
• Gaining direct links between planned objectives, operational processes & business performance results
• Easily-operated measurement and analysis tools
• Using a proven Management System
• Ongoing access to our expert support

8. Act Return to Plan, Do, Check & Act
acting on results
Definition & Scope
How you use performance information to decide priorities for action and to revise established Plans –
hence going back into the P-D-C-A Cycle
• Operating a system for evaluating all the findings of performance management processes
• Applying a process for prioritising the needs for change – as indicated by those findings
• Writing formal Improvement Plans and implementing them
• Revising existing Business Plans to incorporate the key elements from the Check and Act stages
KBA Services
• Joint review of current practices for acting on business performance information
• Optional re-design of evaluation and improvement planning system
• Guidance in gap analysis and prioritisation techniques
Outputs for Customers
• Report on current methods
• Re-designed systems and processes for implementing improvements
• Optional support for rewriting Business Plans
Benefits of Applying the KBA Way
• Gaining a total view of business performance, including clear routes to improvement
• A complete set of new skills and techniques, as the basis for further development
• Using a proven Management System
• Ongoing access to our expert support

9. Return to Consultancy, Coaching,
Consultancy Training & Development
WHAT
Joint examination with you of
•Current business performance
•Current and future aspirations
•Opportunities for change / improvement / growth
HOW
Applying an agreed and 100% tailored mix of Best Practice processes and techniques - to
gather information on, and opinions about, the key areas of your organisation’s operation:
for example
•Conversations / Interviews
•Document Reviews / Research
•Surveys / Questionnaires
•Workshops

10. Return to Consultancy, Coaching,
Coaching Training & Development
WHAT
Confidential and personalised professional and business management advice, guidance and
support – aimed at personal performance and business improvement.
HOW
One of our Consultants being assigned to either individuals or small groups as confidential
Business Advisors – 100% tailored and focused on the unique needs as identified jointly.

11. Return to Consultancy, Coaching,
Training Training & Development
WHAT
Offerings of training opportunities – for individuals / work-groups / whole organisations –
covering Topics and learning content which all give performance benefits to one or more of the
Plan-Do-Check-Act elements: for example:
Plan: Strategic Planning
Do: Systems & Processes
Check: Performance Management
Act: Business Performance Improvement
HOW
•Open Course places for individuals at KBA
•Group / Block bookings of Open Courses at KBA
Bespoke Courses / Events / Workshops at Customers’ or Off-Site Locations

12. Return to Consultancy, Coaching,
Development Training & Development
WHAT
Wider and longer learning programmes – for individuals but mainly workgroups and/or whole
organisations – with clear objectives for beneficial impact on business performance, unique to
the Customers’ agreed needs – also aligned to one or more elements of the Business’s own
Plan-Do-Check-Act cycle.
These Programmes can also be aligned to Customer’s own internal Certification / Accreditation /
Succession Planning Frameworks – and/or to external equivalents, including formal Academic
and/ Quality Standard Accreditations or Qualifications
HOW
•An assigned KBA Consultant will collaborate with nominated Customer contacts to jointly
research / design / pilot (as necessary) a 100% tailored Programme
•Specific learning objectives and performance improvement benefits / outcomes will be
established and contracted for
•Unique arrangements will be made for both delivery methods / resourcing and formal evaluation
of effectiveness

13. Management
• Clarity of Vision and High-Level Aims
• Understanding of surrounding environments
(Markets/Competition/Government)
• Identification of “Critical Success Factors” (CSFs)
• Leadership of Management Teams and Staff
• Excellence of Written Strategies & Business Plans
Return to Management,
Processes, Resources & Results

14. Processes
• Complete Plan of Key Processes – generated by CSFs
• Effective communication of Processes to everyone
• Management and control of all Systems & Processes (e.g.
Via “ISO9000”)
• Measuring the performance of Processes (not just
outputs from them)
Return to Management,
Processes, Resources & Results

15. Resources
• People: People Management tied to Key Processes,
Results & Vision
• Money: Policies & Practices for Cost Control & strong
Cash Flow
• Facilities: quality of buildings, equipment, facilities to
support Aims & Targets
• Partnerships: full inclusion of Partner/Supplier resources
in Business Plans
Return to Management,
Processes, Resources & Results

16. Results
• Clear, appropriate & measurable Aims, Objectives and
Targets – as per CSFs
• Best practice performance measurement techniques –
e.g. “Score Cards”/”Dashboards”
• Robust comparison processes – internal & external
(Competitors)
• Processes for “gap analysis” and making Plans for
Improvement
Return to Management,
Processes, Resources & Results

17. How to get started with the Way®
Several Choices
Ask for our help with applying PDCA using these methods:-
• Consultancy
• Coaching
• Training
• Development
• Any Combination
One Theme
The best route to Improvement & Growth is through the KBA Way: Getting better at
working with PDCA.
Our Recommendation & Offer
• An Initial Review Meeting of up to 2 hours FREE
• Joint discussion of current ways of doing PDCA
• A brief Feedback Report
Contact Us
Telephone: 01233 793075 Email: info@kentba.co.uk