3. Process Improvement
• Main goals
• Methods
• Six Sigma (DMAIC and DMADV)
• Total Quality Management
Process Implementation
Process Monitoring
Business Process Improvement
Implementation &Monitoring
3
4. • The process improvement involves the business practice of
identifying, analysing, and improving an existing business
process to optimize performance.
Business process improvement (BPI)
4
5. The main goals of process improvement
1. Minimize errors
(Use form automation ,Adjust data permissions, Update roles and tasks)
1. Speed processing
(Remove redundant tasks , Make tasks simultaneous)
1. Reduce the cost
2. Improve Output Quality
3. Improve productivity
4. Creating better customer experiences.
5
6. Signs you need to implement process improvement
• Frequent bottlenecks
• High customer churn
• Organizational resistance to change
• Lack of actionable information
6
7. How to Improve Business Processes?
1. Process Documentation and Standardization
2. Streamlining the Process
3. Process Automation
4. Outsourcing
7
8. Process improvement methods
• Process improvement methods are the techniques an organization uses
to figure out the issue(s) in a process, how to address them, and
analyze the success or failure of the changes.
Six Sigma
8
9. Six Sigma
• Six Sigma is a method that provides organizations tools to improve
the capability of their business processes.
increase in performance and decrease in process variation
• Six Sigma involves two ways and several steps to get there:
Define, measure, analyze, improve and control (DMAIC)
Define, measure, analyze, design, and verify (DMADV).
9
11. Total Quality Management
Total Quality Management (TQM):
TQM is useful for delivering long-term satisfaction
Focus on
consumer
Continuous
improvement
Quality
improvement
Accurate
evaluation
Involve all
employees
11
12. Process Improvement
Process Implementation
• Implementation plan
• Steps for creating implementation plan
Process Monitoring
Business Process Improvement
Implementation &Monitoring
12
13. Business Process implementations
• Business Process implementations is a set of steps that
companies use to determine how to implement a strategic plan.
Implementation plan
The implementation plan facilitates the execution of a
plan, idea, model, design, specification, standard, algorithm, or
policy by presenting clear implementation steps that need to
follow
13
14. Benefits of an implementation plan
1 .Provides Clarity
2 .Keeps Everyone on Track
3 .Improved Cooperation
4.Breaks down tasks into identifiable steps
5.Creates a definitive timeline for the entire project
14
17. Business Process Monitoring
• Business process monitoring is the proactive review and analysis of
the performance of processes to identify potential bottlenecks, check
conformance and find improvement opportunities.
17
18. Benefits of Business Process Monitoring
1. End-to-end monitoring of business processes
2. Detect problem situations as early as possible
3. Respond to and solve them as fast as possible
4. Graphical business process representation including better visibility and
overview
5. Proactive and process-oriented alert monitoring
6. Monitoring of Data transfer via interfaces between software components
7. Measure and ensure process conformance
8. Identify and avoid potential bottlenecks
18
