This session provides tools and best business methodology on how to get started with Asset Management at an organization of any size. The session will focus on asset management for streets, traffic signs, street lights, storm water, water and wastewater infrastructure. Topics will include tips on inventory collection, reactive and preventative maintenance, work and resource management, condition analysis and rating of assets and processing citizen service requests. The session will include case studies of cities within the Rocky Mountain region using Cityworks© as their Asset Management System.

1. Empowering GIS for Asset Management, Permitting, Licensing™
Getting Started
with Asset Management
Chris Brussow
Account Manager
Cityworks | Azteca Systems, Inc.

2. Azteca Systems, Inc.
⁻
⁻
Software Firm Founded in 1986
⁻ Headquartered in Sandy, Utah
⁻ 95 Employees
⁻ Average annual growth ~10% since 2000
⁻ Zero Debt — NO VENTURE CAPITAL
⁻ Esri Platinum Partner
Why Cityworks?
⁻ Proven to simplify operations and reduce costs
⁻ Leverages investment in Esri GIS in an unmatched way
⁻ Can be scaled throughout the organization w/out additional
“modules”
⁻ Running at over 500 organizations
⁻ US, Canada, Europe, Middle East, Australia
⁻ From pop. 3500 to 4 million
⁻ 99% Client Retention

3. Join 500 Organizations and ~15,000 End Users

4. What does Cityworks do?
⁻ Service Requests and Inspections
⁻ Work Order Management
⁻ Resource Management
⁻ Inventory Management
⁻ Equipment Management
⁻ Permits, Applications, Enforcement
⁻ Reporting

5. What is Asset Management?
⁻ Asset Management incorporates the management of all things that
are of value to a jurisdiction, its mission and purpose, and citizen's
expectations.
⁻ Asset management, broadly defined, refers to any system that
monitors and maintains things of value to an entity or group. It may
apply to both tangible assets such as buildings and to intangible
concepts such as intellectual property and goodwill. Asset
management is a systematic process of operating, maintaining,
upgrading, and disposing of assets cost-effectively. Alternative
views of asset management in the engineering environment are:
The practice of managing assets to achieve the greatest return
(particularly useful for productive assets such as plant and
equipment), and the process of monitoring and maintaining
facilities systems, with the objective of providing the best possible
service to users (appropriate for public infrastructure assets). [Wiki]

6. Basic Scenario – Pothole Complaint
Customer Service Request
Investigation/Dispatch
Action Taken/Work Order
Review
Learn and Report

7. Questions of Asset Management
⁻ What is the current state of public assets?
⁻ What is the required level of service (LOS) for asset groups?
⁻ Which assets are critical?
⁻ What are the best O&M and CIP strategies?
⁻ What is the best long‐term funding strategy?

8. Cityworks Asset Management
⁻ Cityworks asset management provides software tools for local
governments to manage public assets.

9. What does your organization use?

10. What does your organization use?

11. Building an Asset Management System
⁻ Asset Inventory
⁻ What do we own?
⁻ Where is it located?
⁻ GIS database
⁻ Challenges?

12. Building an Asset Management System
⁻ Asset Condition
⁻ What is the condition of our
assets?
⁻ Which assets are critical?
⁻ Painted Hydrant - West Valley
City, UT
⁻ Challenges?

13. Common Workflows of Asset Management
React
• Citizen complaints
• Emergencies
Prevent
• Cyclical maintenance
• Inspections
Decide
•
•
•
•
Asset analytics
Capital planning
Control costs
Control risk

14. Asset Management Roles
⁻
A good asset management program
will provide role specific tools to each
end user throughout the organization
⁻
In other words, it will be intelligent
enough to help management make
decisions but easy enough for field
crews to use
City Government
City Management
Dept. Director
Supervisor
Field Crew

15. Value gained from Asset Management?

16. What is the busiest hour of the day for phone calls?

17. What is the most expensive month for materials?

18. Work order create by year, month, supervisor?

19. Medium to Micro Sized Defined
⁻ Population, Revenue and Characteristics
⁻ Examples
⁻ Glenwood Springs, CO – Population 9,107
⁻ Cheyenne Mountain, CO – Population 9,773
⁻ In General – Population Ranges
⁻ Micro
⁻ 0 – 1,500
⁻ Smaller
⁻ 1,501 – 10,000
⁻ Small
⁻ 10,001 – 25,000
⁻ Medium
⁻ 25,001 – 50,000

20. Challenges for Medium to Micro Sized Localities
⁻ Budget
⁻ Technology expertise
⁻ GIS
⁻ Server management
⁻ Databases
⁻ Ongoing maintenance

21. Commonality – What can we gain?

22. Reinvent the wheel
1. To waste time trying to develop products or systems that you think are
original when in fact they have already been done before
2. To do something again, from the beginning, especially in a needless or
inefficient effort

23. Cityworks LGT?
⁻ Preconfigured database for Cityworks
⁻ Out-of-the-Box Templates
⁻ Service Requests
⁻ Work Orders
⁻ Standard & Custom Inspection
⁻ Over 1000 activities for multiple asset
types
⁻ Public Works
⁻ Streets, forestry, parks
⁻ Utilities
⁻ Water, sewer, storm, electric
⁻ Esri Local Government Information Model
⁻ Supports any Esri GIS data model
⁻ Free to any Cityworks licensed
organization

24. LGT Basics
• Template driven
• Service Requests
• Work Orders
• Inspections
Permits
Requests
Inspections
Maintenance

25. Supported Tracking Methods
⁻ GIS Asset Based
⁻ Address or Location Based

26. GIS-centric Asset Management
Permits
Requests
Inspections
Maintenance
Link Only
⁻ Esri geodatabase IS the Asset Registry
⁻ No syncing, no redundant attribute storage, no middleware
⁻ Tightly integrated
⁻ GIS is the one and only asset database – no redundant data
⁻ Assets maintained in GIS environment
⁻ Flexible, non-proprietary, simple
⁻ Edits occur through ArcObjects

27. GIS-centric – How does it work?
⁻ Requirements to maintain it?
⁻ Cost to maintain it?
⁻ Labor, material, equipment
⁻ Work management
⁻ Budget
⁻ Planning
⁻ Analysis
⁻ What is it?
⁻ Attributes
⁻ Where is it?
⁻ The most authoritative and
current repository for asset
data

28. GIS-centric and Modules
1.
GIS-centric allows:
-
-
User-definable asset / feature data model that is customizable without
vendor support.
-
•
Non-redundant asset / feature data storage with no reliance on views,
links, data mapping, or database triggers.
Non-proprietary asset / feature data structures for field names, types,
tables, relationships, and other data design elements.
Put it in GIS, GIS-centric can manage it

29. Example – Fire Hydrant
⁻ Work Activities
⁻ Attributes and Spatial Data
⁻ Repair Hydrant
⁻ Hydrant Id
⁻ Flush Hydrant
⁻ Location
⁻ Replace Hydrant
⁻ Diameter
⁻ Paint Hydrant
⁻ Date Installed
⁻ Winter Prep – Dewater Hydrant
⁻ Manufacturer
⁻ Install Hydrant
⁻ Condition
⁻ Inspections
⁻ Contractor
⁻ Hydrant Inspection
⁻ Warranty Date
⁻ Flow Test
⁻ Criticality

30. Example – Fire Hydrant

31. Platforming
•
What connects to Cityworks?
•
GIS?
•
Opportunities to build a GIS-Centric Platform.
•
Partner Network

32. Cityworks Online
⁻ Fully hosted cloud based asset management system
⁻ Designed for medium to micro sized localities

33. Go Mobile with the Cloud
• Connected
• Disconnected
• IOS and Android
Apps

34. GIS-centric CloudTM

35. How do I get Started?
⁻ Asset Inventory
⁻ Esri Local Government Model - http://www.arcgis.com

36. How do I get Started?
⁻ Asset Management System
⁻ www.cityworks.com

37. Questions?
Empowering GIS for Asset Management, Permitting, Licensing™
Chris Brussow | Account Manager
Client Relations
cbrussow@cityworks.com
Matt Harman | Account Manager
mharman@cityworks.com