Western Union

Welcome to WUPOS payment process
Training Session
WU-SUMMIT WUPOS payment process
Welcome your customer. Before you start, be sure that you have
following information from your customer:
• MTCN (Money Transfer Control Number)
• The name of the sender
• The location (county name from where the money is sent)
• The name of receiver
Note: Never pay someone other than the named receiver. If someone
wants to collect money for someone else, explain that the sender can
change the receiver name in this case.

Welcome to WUPOS Training Session
User login through his / her ID and password by using the URL
https://wupos2lb.westernunion.com

Input User Name and Password
Press “Log In” button

Below screen will appear after successful login.
From the main menu select “Pick Up Cash”

User will enter 10 digit “MTCN” and hit “Search”

After successful MTCN search, Beneficiary Details appear, Verify Sender & Receiver
Name and Amount, click on “PayOut” button

After successful MTCN search, Beneficiary Details appear against MTCN Number
ask customer “Are you already My WU Member” OR
“Do you have / know your My WU Number”

If verification is done then come to the receiver details where the mandatory fields in
this section will appear. User will enter the necessary details of receiver

Following information should also be entered in WUPOS: Beneficiary Country of
Birth, Relationship with Sender & Nationality or Occupation of beneficiary

If verification done then come to the receiver details where the mandatory fields in
this section will appear. User will enter the necessary details of Receiver Address,
(Valid Mobile/Phone Number)

If verification done then come to the receiver details where mandatory fields in this
section will appear. Teller will enter the necessary details of receiver such as
Address, (Valid Mobile/Phone Number) then press “Payout now”

After input necessary details Teller will press “Pay out” button. System will
automatically generate the payment Receipt consisting of two copies i.e
“Customer’s Copy” and “Office Copy”, bearing the complete details of the
transaction. Teller will take signature of the customer on printed receipt.

If branch itself pull out the transaction take the receipt in “PDF Format”, or if
payment has been pulled out through Head Office on the instruction of branch then
branch will receive copy of receipt in “PDF Format” via email, to pay the money

After cut off time/day end, Teller can view transaction log from the option
“Transaction Log” available in “Other Services Menu”. This screen will appear,
after pressing “Transaction Log” select date range and press “Search” button.

Following details showing the total WU payments of the day of your branch. You
can verify number of payments you have made on the day. Which can be extracted
in Excel sheet.

Teller can export “Transaction Log” by selecting the option “Export to file”, if
required. Teller can print “Transaction Log” by selecting the option “Print” and
keep it for record purpose on daily basis at day end.

Remote Payment Procedure
If branch system is not working due to any reason, the payment can be made
through Home Remittance Department located at Summit Tower through email
request.
Provide following details:
• Money Transfer Control Number (MTCN), Date
• Receiver Name, Receiver CNIC/ID, Phone Number, Address
• Sender Name, Originated Country, Expected Amount, Valid CNIC / Passport
• Expiry date of Valid CNIC / Passport, Date of Birth
• Purpose of transaction, Beneficiary occupation, Relationship with the sender
Email on:
To: homeremittance@summitbank.com.pk
You can also call Direct Numbers: (021) 32468427 & 30-32

Western Union

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Western Union

Similar to Western Union (20)

More from Asad Hameed

More from Asad Hameed (20)

Recently uploaded

Recently uploaded (20)

Western Union

Editor's Notes