SlideShare a Scribd company logo
1 of 17
RTGS/NEFT
Fund remittance facilities
RTGS(Real Time Gross Settlement)
• The acronym 'RTGS' stands for Real Time Gross Settlement
• RTGS system is a funds transfer mechanism where transfer of money takes
place from one bank to another on a 'real time' and on 'gross' basis
• This is the fastest possible money transfer system through the banking channel
• Settlement in 'real time' means payment transaction is not subjected to any
waiting period. The transactions are settled as soon as they are processed
• 'Gross settlement' means the transaction is settled on one to one basis without
bunching with any other transaction
• Considering that money transfer takes place in the books of the Reserve Bank
of India, the payment is taken as final and irrevocable
National Electronics Funds Transfer System (NEFT)
• The acronym “NEFT” stands for National Electronic Funds Transfer.
• Funds are transferred to the credit account with the other participating Bank
using RBI's NEFT service.
• RBI acts as the service provider and transfers the credit to the other bank's
account.
• NEFT operate on a deferred net settlement (DNS) basis which settles
transactions in batches.
• In DNS, the settlement takes place at a particular point of time. All
transactions are held up till that time
Why RTGS / NEFT
• Lower cost of transaction of RTGS/NEFT as compared to cost of transaction and
remmitance through draft
• Draft Issue to Payment – long process, cancellation, duplicate draft issue,
revalidation, IOR issues, frauds, Staff accountability
• Customer Benefit – Immediate credit
• Low transaction time, no printing, shorten the queues
• Drafts will be phased out in the coming years
RTGS & NEFT service availability durations
RTGS transactions will be sent to RBI based on the following schedule:
Day Start Time End Time
Monday to Friday 9:00 hrs 16:00 hrs
Saturday 9:00 hrs 13:30 hrs
NEFT transactions will be sent to RBI based on the following schedule:
Day Start Time End Time
Monday to Friday 8:00 hrs 16:00 hrs
Saturday 8:00 hrs 11:30 hrs
RTGS/NEFT
• For a funds transfer to go through RTGS/NEFT, both the sending bank
branch and the receiving bank branch would have to be RTGS/NEFT
enabled
• In rare cases of system failure at RBI/Banks respective softwares, manual
intervention is required to clear the Blocked funds
• NEFT transactions are settled in batches based on the following timings:
– 11 settlements on weekdays - at 09:00, 11:00, 12:00, 13:00, 15:00 and
17:00 hrs.
– 5 settlements on Saturdays - at 09:00, 11:00 and 12:00 hrs.
Minimum / Maximum amount for RTGS /NEFT transactions
Type Minimum Maximum
RTGS Rs. 2 Lakh No Limit
NEFT
No Limit
No Limit
* HOWEVER MAXIMUM AMOUNT PER TRANSACTION IS
LIMITED TO RS 2,00,000
Processing Charges/Service Charges for RTGS/NEFT
transactions
  Amount Service Charge
RTGS From Rs.2 lakh upto Rs.5
lakh
Not exceeding Rs 30/-
  Rs. 5 lakh & above Not exceeding Rs 55/-
NEFT Upto Rs.1 lakh Rs.5/-
  Rs.1 lakh & 2 lakh and
above 2 lakh
Rs.15/- maximum
Rs 25/- maximum
Inward transactions charges for RTGS/NEFT– Free, no charge to be levied
Essential Information needed
• The essential information that the remitting customer would have to 
furnish to a bank for the remittance to be effected
 Amount to be remitted
 Account number which is to be debited
 Name of the beneficiary bank
 Name of the beneficiary customer
 Account number of the beneficiary customer
 Sender to receiver information, if any
 The IFSC Number of the receiving branch
Transaction Flow : RTGS ( usually it should be done in financle )
No special characters like *, /, @ to be used in
any of the fields
Transaction Flow : RTGS contd..
(Outgoing Message (Cheque)
Dimmed fields
Cheque No
Chq Date
Remittance Amount excl Comm.
Comm. Amount
Transaction Flow : RTGS contd..
(Outgoing Message (Cash)
STATUS ENQUIRY OF RTGS MESSAGES
for Inward and Outward.
STATUS ENQUIRY OF RTGS MESSAGES
for Inward and Outward.contd…
Track the remittance transaction
• It depends on the arrangement between the remitting customer and the
remitting bank.
• Some banks with internet banking facility provide this service.
• Once the funds are credited to the account of the beneficiary bank, the
remitting customer gets a confirmation from his bank either by an e-mail or
by a short message on the mobile
Volume of RTGS
• On a typical day, RTGS handles about 60,000 transactions a day for an
approximate value of Rs.2,700 billion
• RTGS/NEFT facility is available in more than 53000 different bank branches
throughout country
Delay/Non credit
• Contact bank / branch.
• If the issue is not resolved satisfactorily, the Customer Service Department
of RBI may be contacted
Thank You

More Related Content

What's hot (20)

ELECTRONIC FUND TRANSFER
ELECTRONIC FUND TRANSFERELECTRONIC FUND TRANSFER
ELECTRONIC FUND TRANSFER
 
ECS
ECSECS
ECS
 
Home banking final
Home banking finalHome banking final
Home banking final
 
Payment systems
Payment systemsPayment systems
Payment systems
 
Digital Banking
Digital BankingDigital Banking
Digital Banking
 
Indian Banking Sector
Indian Banking SectorIndian Banking Sector
Indian Banking Sector
 
E banking
E bankingE banking
E banking
 
Cheque truncation system
Cheque truncation systemCheque truncation system
Cheque truncation system
 
RTGS
RTGSRTGS
RTGS
 
Core banking solution
Core banking solutionCore banking solution
Core banking solution
 
NEFT & RTGS
NEFT & RTGSNEFT & RTGS
NEFT & RTGS
 
Internet Banking
Internet BankingInternet Banking
Internet Banking
 
NPCI
NPCINPCI
NPCI
 
E banking
E bankingE banking
E banking
 
Banking technology
Banking technologyBanking technology
Banking technology
 
Banking services
Banking servicesBanking services
Banking services
 
SMALL FINANCE BANKS
SMALL FINANCE BANKSSMALL FINANCE BANKS
SMALL FINANCE BANKS
 
Trends in banking sector
Trends in banking sectorTrends in banking sector
Trends in banking sector
 
KYC
KYCKYC
KYC
 
Non-banking Finance Company(NBFCs)
Non-banking Finance Company(NBFCs)Non-banking Finance Company(NBFCs)
Non-banking Finance Company(NBFCs)
 

Similar to NEFT and RTGS

RTGS & NEFT by ROHAN PRAKASH @ BMSB
RTGS & NEFT by ROHAN PRAKASH @ BMSBRTGS & NEFT by ROHAN PRAKASH @ BMSB
RTGS & NEFT by ROHAN PRAKASH @ BMSBrohan28000
 
Unit 5 emerging trends
Unit 5   emerging trendsUnit 5   emerging trends
Unit 5 emerging trendsDeepika S.R.
 
Fund transfer systems
Fund transfer systemsFund transfer systems
Fund transfer systemsExam Affairs!
 
Modes of Cashless Transactions - Cash-less Indian Economy
Modes of Cashless Transactions - Cash-less Indian EconomyModes of Cashless Transactions - Cash-less Indian Economy
Modes of Cashless Transactions - Cash-less Indian EconomyRajan Chhangani
 
ADC ITES SESSION II.pptx
ADC ITES SESSION II.pptxADC ITES SESSION II.pptx
ADC ITES SESSION II.pptxShubhamGhumade1
 
Book2 unit 1 transfers
Book2 unit 1 transfersBook2 unit 1 transfers
Book2 unit 1 transfersGantsetsegS
 
Payments 101 - Basics of Payments
Payments 101 - Basics of PaymentsPayments 101 - Basics of Payments
Payments 101 - Basics of PaymentsKapish Kaushal
 
MD ABDUR RAB_1
MD ABDUR RAB_1MD ABDUR RAB_1
MD ABDUR RAB_1abdur_rab
 
National payment system architecture
National payment system architectureNational payment system architecture
National payment system architectureAnil Chaurasiya
 
Alternative channels of banking
Alternative channels of bankingAlternative channels of banking
Alternative channels of bankingRavi Arora
 
difference-between-swift-and-local-transfer (1).pdf
difference-between-swift-and-local-transfer (1).pdfdifference-between-swift-and-local-transfer (1).pdf
difference-between-swift-and-local-transfer (1).pdfSalt Poziom INC
 

Similar to NEFT and RTGS (20)

RTGS & NEFT by ROHAN PRAKASH @ BMSB
RTGS & NEFT by ROHAN PRAKASH @ BMSBRTGS & NEFT by ROHAN PRAKASH @ BMSB
RTGS & NEFT by ROHAN PRAKASH @ BMSB
 
Commercial Banking System
Commercial Banking SystemCommercial Banking System
Commercial Banking System
 
Rtgs minor 1
Rtgs minor 1Rtgs minor 1
Rtgs minor 1
 
Payment methord
Payment methordPayment methord
Payment methord
 
Unit 5 emerging trends
Unit 5   emerging trendsUnit 5   emerging trends
Unit 5 emerging trends
 
Fund transfer systems
Fund transfer systemsFund transfer systems
Fund transfer systems
 
E banking
E bankingE banking
E banking
 
E banking
E bankingE banking
E banking
 
Modes of Cashless Transactions - Cash-less Indian Economy
Modes of Cashless Transactions - Cash-less Indian EconomyModes of Cashless Transactions - Cash-less Indian Economy
Modes of Cashless Transactions - Cash-less Indian Economy
 
ADC ITES SESSION II.pptx
ADC ITES SESSION II.pptxADC ITES SESSION II.pptx
ADC ITES SESSION II.pptx
 
Book2 unit 1 transfers
Book2 unit 1 transfersBook2 unit 1 transfers
Book2 unit 1 transfers
 
Payments 101 - Basics of Payments
Payments 101 - Basics of PaymentsPayments 101 - Basics of Payments
Payments 101 - Basics of Payments
 
Neft and rtgs
Neft and rtgsNeft and rtgs
Neft and rtgs
 
MD ABDUR RAB_1
MD ABDUR RAB_1MD ABDUR RAB_1
MD ABDUR RAB_1
 
National payment system architecture
National payment system architectureNational payment system architecture
National payment system architecture
 
Alternative channels of banking
Alternative channels of bankingAlternative channels of banking
Alternative channels of banking
 
SBI -CSP- PPT
SBI -CSP- PPTSBI -CSP- PPT
SBI -CSP- PPT
 
difference-between-swift-and-local-transfer (1).pdf
difference-between-swift-and-local-transfer (1).pdfdifference-between-swift-and-local-transfer (1).pdf
difference-between-swift-and-local-transfer (1).pdf
 
ATM,CDM.pdf
ATM,CDM.pdfATM,CDM.pdf
ATM,CDM.pdf
 
Presentation1
Presentation1Presentation1
Presentation1
 

Recently uploaded

Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon AUnboundStockton
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxSayali Powar
 
Earth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatEarth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatYousafMalik24
 
What is Model Inheritance in Odoo 17 ERP
What is Model Inheritance in Odoo 17 ERPWhat is Model Inheritance in Odoo 17 ERP
What is Model Inheritance in Odoo 17 ERPCeline George
 
Historical philosophical, theoretical, and legal foundations of special and i...
Historical philosophical, theoretical, and legal foundations of special and i...Historical philosophical, theoretical, and legal foundations of special and i...
Historical philosophical, theoretical, and legal foundations of special and i...jaredbarbolino94
 
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdf
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdfLike-prefer-love -hate+verb+ing & silent letters & citizenship text.pdf
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdfMr Bounab Samir
 
EPANDING THE CONTENT OF AN OUTLINE using notes.pptx
EPANDING THE CONTENT OF AN OUTLINE using notes.pptxEPANDING THE CONTENT OF AN OUTLINE using notes.pptx
EPANDING THE CONTENT OF AN OUTLINE using notes.pptxRaymartEstabillo3
 
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxiammrhaywood
 
Capitol Tech U Doctoral Presentation - April 2024.pptx
Capitol Tech U Doctoral Presentation - April 2024.pptxCapitol Tech U Doctoral Presentation - April 2024.pptx
Capitol Tech U Doctoral Presentation - April 2024.pptxCapitolTechU
 
Pharmacognosy Flower 3. Compositae 2023.pdf
Pharmacognosy Flower 3. Compositae 2023.pdfPharmacognosy Flower 3. Compositae 2023.pdf
Pharmacognosy Flower 3. Compositae 2023.pdfMahmoud M. Sallam
 
Full Stack Web Development Course for Beginners
Full Stack Web Development Course  for BeginnersFull Stack Web Development Course  for Beginners
Full Stack Web Development Course for BeginnersSabitha Banu
 
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPT
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPTECONOMIC CONTEXT - LONG FORM TV DRAMA - PPT
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPTiammrhaywood
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions  for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions  for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptxVS Mahajan Coaching Centre
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentInMediaRes1
 
Proudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxProudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxthorishapillay1
 
Types of Journalistic Writing Grade 8.pptx
Types of Journalistic Writing Grade 8.pptxTypes of Journalistic Writing Grade 8.pptx
Types of Journalistic Writing Grade 8.pptxEyham Joco
 

Recently uploaded (20)

Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Tilak Nagar Delhi reach out to us at 🔝9953056974🔝
 
Crayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon ACrayon Activity Handout For the Crayon A
Crayon Activity Handout For the Crayon A
 
Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Bikash Puri  Delhi reach out to us at 🔝9953056974🔝Model Call Girl in Bikash Puri  Delhi reach out to us at 🔝9953056974🔝
Model Call Girl in Bikash Puri Delhi reach out to us at 🔝9953056974🔝
 
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptxPOINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
POINT- BIOCHEMISTRY SEM 2 ENZYMES UNIT 5.pptx
 
Earth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice greatEarth Day Presentation wow hello nice great
Earth Day Presentation wow hello nice great
 
What is Model Inheritance in Odoo 17 ERP
What is Model Inheritance in Odoo 17 ERPWhat is Model Inheritance in Odoo 17 ERP
What is Model Inheritance in Odoo 17 ERP
 
Historical philosophical, theoretical, and legal foundations of special and i...
Historical philosophical, theoretical, and legal foundations of special and i...Historical philosophical, theoretical, and legal foundations of special and i...
Historical philosophical, theoretical, and legal foundations of special and i...
 
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdf
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdfLike-prefer-love -hate+verb+ing & silent letters & citizenship text.pdf
Like-prefer-love -hate+verb+ing & silent letters & citizenship text.pdf
 
EPANDING THE CONTENT OF AN OUTLINE using notes.pptx
EPANDING THE CONTENT OF AN OUTLINE using notes.pptxEPANDING THE CONTENT OF AN OUTLINE using notes.pptx
EPANDING THE CONTENT OF AN OUTLINE using notes.pptx
 
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptxECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
ECONOMIC CONTEXT - PAPER 1 Q3: NEWSPAPERS.pptx
 
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdfTataKelola dan KamSiber Kecerdasan Buatan v022.pdf
TataKelola dan KamSiber Kecerdasan Buatan v022.pdf
 
Capitol Tech U Doctoral Presentation - April 2024.pptx
Capitol Tech U Doctoral Presentation - April 2024.pptxCapitol Tech U Doctoral Presentation - April 2024.pptx
Capitol Tech U Doctoral Presentation - April 2024.pptx
 
OS-operating systems- ch04 (Threads) ...
OS-operating systems- ch04 (Threads) ...OS-operating systems- ch04 (Threads) ...
OS-operating systems- ch04 (Threads) ...
 
Pharmacognosy Flower 3. Compositae 2023.pdf
Pharmacognosy Flower 3. Compositae 2023.pdfPharmacognosy Flower 3. Compositae 2023.pdf
Pharmacognosy Flower 3. Compositae 2023.pdf
 
Full Stack Web Development Course for Beginners
Full Stack Web Development Course  for BeginnersFull Stack Web Development Course  for Beginners
Full Stack Web Development Course for Beginners
 
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPT
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPTECONOMIC CONTEXT - LONG FORM TV DRAMA - PPT
ECONOMIC CONTEXT - LONG FORM TV DRAMA - PPT
 
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions  for the students and aspirants of Chemistry12th.pptxOrganic Name Reactions  for the students and aspirants of Chemistry12th.pptx
Organic Name Reactions for the students and aspirants of Chemistry12th.pptx
 
Alper Gobel In Media Res Media Component
Alper Gobel In Media Res Media ComponentAlper Gobel In Media Res Media Component
Alper Gobel In Media Res Media Component
 
Proudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptxProudly South Africa powerpoint Thorisha.pptx
Proudly South Africa powerpoint Thorisha.pptx
 
Types of Journalistic Writing Grade 8.pptx
Types of Journalistic Writing Grade 8.pptxTypes of Journalistic Writing Grade 8.pptx
Types of Journalistic Writing Grade 8.pptx
 

NEFT and RTGS

  • 2. RTGS(Real Time Gross Settlement) • The acronym 'RTGS' stands for Real Time Gross Settlement • RTGS system is a funds transfer mechanism where transfer of money takes place from one bank to another on a 'real time' and on 'gross' basis • This is the fastest possible money transfer system through the banking channel • Settlement in 'real time' means payment transaction is not subjected to any waiting period. The transactions are settled as soon as they are processed • 'Gross settlement' means the transaction is settled on one to one basis without bunching with any other transaction • Considering that money transfer takes place in the books of the Reserve Bank of India, the payment is taken as final and irrevocable
  • 3. National Electronics Funds Transfer System (NEFT) • The acronym “NEFT” stands for National Electronic Funds Transfer. • Funds are transferred to the credit account with the other participating Bank using RBI's NEFT service. • RBI acts as the service provider and transfers the credit to the other bank's account. • NEFT operate on a deferred net settlement (DNS) basis which settles transactions in batches. • In DNS, the settlement takes place at a particular point of time. All transactions are held up till that time
  • 4. Why RTGS / NEFT • Lower cost of transaction of RTGS/NEFT as compared to cost of transaction and remmitance through draft • Draft Issue to Payment – long process, cancellation, duplicate draft issue, revalidation, IOR issues, frauds, Staff accountability • Customer Benefit – Immediate credit • Low transaction time, no printing, shorten the queues • Drafts will be phased out in the coming years
  • 5. RTGS & NEFT service availability durations RTGS transactions will be sent to RBI based on the following schedule: Day Start Time End Time Monday to Friday 9:00 hrs 16:00 hrs Saturday 9:00 hrs 13:30 hrs NEFT transactions will be sent to RBI based on the following schedule: Day Start Time End Time Monday to Friday 8:00 hrs 16:00 hrs Saturday 8:00 hrs 11:30 hrs
  • 6. RTGS/NEFT • For a funds transfer to go through RTGS/NEFT, both the sending bank branch and the receiving bank branch would have to be RTGS/NEFT enabled • In rare cases of system failure at RBI/Banks respective softwares, manual intervention is required to clear the Blocked funds • NEFT transactions are settled in batches based on the following timings: – 11 settlements on weekdays - at 09:00, 11:00, 12:00, 13:00, 15:00 and 17:00 hrs. – 5 settlements on Saturdays - at 09:00, 11:00 and 12:00 hrs.
  • 7. Minimum / Maximum amount for RTGS /NEFT transactions Type Minimum Maximum RTGS Rs. 2 Lakh No Limit NEFT No Limit No Limit * HOWEVER MAXIMUM AMOUNT PER TRANSACTION IS LIMITED TO RS 2,00,000
  • 8. Processing Charges/Service Charges for RTGS/NEFT transactions   Amount Service Charge RTGS From Rs.2 lakh upto Rs.5 lakh Not exceeding Rs 30/-   Rs. 5 lakh & above Not exceeding Rs 55/- NEFT Upto Rs.1 lakh Rs.5/-   Rs.1 lakh & 2 lakh and above 2 lakh Rs.15/- maximum Rs 25/- maximum Inward transactions charges for RTGS/NEFT– Free, no charge to be levied
  • 9. Essential Information needed • The essential information that the remitting customer would have to  furnish to a bank for the remittance to be effected  Amount to be remitted  Account number which is to be debited  Name of the beneficiary bank  Name of the beneficiary customer  Account number of the beneficiary customer  Sender to receiver information, if any  The IFSC Number of the receiving branch
  • 10. Transaction Flow : RTGS ( usually it should be done in financle ) No special characters like *, /, @ to be used in any of the fields
  • 11. Transaction Flow : RTGS contd.. (Outgoing Message (Cheque) Dimmed fields Cheque No Chq Date
  • 12. Remittance Amount excl Comm. Comm. Amount Transaction Flow : RTGS contd.. (Outgoing Message (Cash)
  • 13. STATUS ENQUIRY OF RTGS MESSAGES for Inward and Outward.
  • 14. STATUS ENQUIRY OF RTGS MESSAGES for Inward and Outward.contd…
  • 15. Track the remittance transaction • It depends on the arrangement between the remitting customer and the remitting bank. • Some banks with internet banking facility provide this service. • Once the funds are credited to the account of the beneficiary bank, the remitting customer gets a confirmation from his bank either by an e-mail or by a short message on the mobile
  • 16. Volume of RTGS • On a typical day, RTGS handles about 60,000 transactions a day for an approximate value of Rs.2,700 billion • RTGS/NEFT facility is available in more than 53000 different bank branches throughout country Delay/Non credit • Contact bank / branch. • If the issue is not resolved satisfactorily, the Customer Service Department of RBI may be contacted