SlideShare a Scribd company logo
The Website Manager’s Handbook




Chapter 1
Website Management Model
Remember the early days of the web, when the internet was all about
alien abductions and freedom of expression? Wasn’t it great! There were
no rules, everyone was a geek and anything could happen.

And then it did.

Somebody, somewhere offered goods for sale online and nothing was
ever the same again. As a result, the Developers who had dominated the
web since its genesis began to collaborate with Designers to build better
interfaces. Journalists and copywriters also got involved as the need for
professionally written content was realised. Marketing and general
managers were next onboard as angel-investor fuelled ‘dot.coms’
outgrew their garages and moved into business parks. And finally—
horror of horrors—lawyers were drawn in as the legal challenges of the
web began to emerge. The metamorphosis was complete.

Or was it?

In fact, many of the website management techniques in use today
continue to betray their untidy origins in the chaos of the early internet.

                                                                          1
Chapter One: Website Management Model



Indeed, it is still relatively easy to find websites where disorder and loose
controls persist. For example, many sites have no clear goals and no
dedicated development team to support them.

Needless to say, it is now past time that such mayhem was done away
with. The internet has changed beyond recognition in the past ten years
and there is no longer any excuse for muddle and disorder. It is time for
a well-founded and practical standard for website management to
emerge.

That is precisely what is proposed by the Website Management Model.



The Website Management Model
The Website Management Model is a framework for organising all the
activities of site administration. That is, it identifies the people, processes,
technology and other resources you need to support a web venture of
almost any kind.

This model is useful for those who already operate a site, as well as those
who are just starting out. For example, if you currently supervise a
website, you may be confused about how some tasks are carried out or
how they relate to one another. If so, you should find the Website
Management Model useful as a means for evaluating current systems
and filling in any gaps.

On the other hand, if you have been tasked with overseeing a freshly
released site, you could use this model as a framework for creating a new
system of control. In this way, you can feel confident that all of the
activities needed for sound management are in place.




2
The Website Manager’s Handbook




The Elements of Website Management
The Website Management Model is composed of four elements, each of
which encompasses a set of management activities. These are:

    •    Website Maintenance.

    •    Website Development.

    •    Website Governance.

    •    Website Infrastructure.

To introduce the model we will begin with a brief overview of the
elements from which it is composed. These will then be explored in detail
(in the following chapters) in order to reveal the people, processes,
technology and other resources upon which they rely.




Figure 1. The Website Management Model.




                                                                         3
Chapter One: Website Management Model



Website Maintenance
Website Maintenance comprises all the activities needed to ensure the
operational integrity of a site. In other words, it is about making sure a
website runs smoothly and according to plan. In Chapter Two, we will
learn exactly what this means in terms of administration and workload.


Website Development
Website Development encompasses the broad set of activities needed to
create and review a website (or add a new section to an existing site). The
activities from which Website Development is composed are:

    •    Planning

    •    Content

    •    Design

    •    Construction

    •    Testing

    •    Hosting

    •    Publicity

    •    Review

These activities are themselves bounded by the objectives of the business
and the needs of users, which in turn help determine the overall
character of a site.

The options you have for Website Development are explained in Chapter
Three.




4
The Website Manager’s Handbook



Website Governance
Presiding over the elements of Maintenance and Development is Website
Governance. While frequently upstaged by more visible aspects of
management, this represents the true centre of gravity on a site.

The objective of Website Governance is to ensure a controlled approach
to site management—from planning and design through to maintenance
and infrastructure. Without Governance there is no-one to say what is or
is not allowed. Ultimately, this means no control and no direction.
Website Governance is investigated in full in Chapter Four.


Website Infrastructure
Finally, providing a secure foundation for technical operations is Website
Infrastructure. Website Infrastructure embraces all of the activities and
resources needed to select and build an internal hosting solution,
including hardware, software and staff skills.

These are explored in detail in Chapter Five. (External hosting is
examined separately within Chapter Four)



That summarises the elements of the Website Management Model. As
you have seen, a wide range of activities are covered. No doubt, this may
have set some alarm bells ringing.

"Oh my God, I am going to need a dozen people to manage this thing!"

Needless to say, you won’t.

Many websites operate very effectively with small teams—often just two
or three people. Activities that cannot be covered internally are
contracted to external consultants on an as-needed basis. All that matters
is that the website is being properly managed for the benefit of your
customers.

                                                                             5
Chapter One: Website Management Model



And it is with customers that we will begin our review. After all, they are
the people who really matter, right? Yet, how can you be sure customers
are satisfied by their online experience or that your website is performing
well on a day-to-day basis?

The only way to find out is to advance towards the coal-face and
evaluate how well the activities of Website Maintenance are carried out.




6

More Related Content

What's hot

Global integration
Global integrationGlobal integration
Global integration
GIsam10
 
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Michael Sampson
 
Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...
David Terrar
 
SEO
SEO SEO
SEO
dotCMS
 
Virtual Team Management
Virtual Team ManagementVirtual Team Management
Virtual Team Management
KCChapterCOOForum
 
Proactive Governance & Adoption in Microsoft 365
Proactive Governance & Adoption in Microsoft 365Proactive Governance & Adoption in Microsoft 365
Proactive Governance & Adoption in Microsoft 365
Richard Harbridge
 
Together We're Better: Digital Governance presentation - Nick Torday
Together We're Better: Digital Governance presentation - Nick TordayTogether We're Better: Digital Governance presentation - Nick Torday
Together We're Better: Digital Governance presentation - Nick Torday
Nick Torday
 
Unlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User AdoptionUnlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User Adoption
Susan Hanley
 
Collaboration from the Trenches : Building your Internal Communities with Mic...
Collaboration from the Trenches : Building your Internal Communities with Mic...Collaboration from the Trenches : Building your Internal Communities with Mic...
Collaboration from the Trenches : Building your Internal Communities with Mic...
D'arce Hess
 
Tackling Governance, Site & Teams Sprawl With Microsoft 365
Tackling Governance, Site & Teams Sprawl With Microsoft 365Tackling Governance, Site & Teams Sprawl With Microsoft 365
Tackling Governance, Site & Teams Sprawl With Microsoft 365
Richard Harbridge
 
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
samjosh
 
It's Alive! Bring your Intranet to Life with PowerApps and Flow
It's Alive! Bring your Intranet to Life with PowerApps and FlowIt's Alive! Bring your Intranet to Life with PowerApps and Flow
It's Alive! Bring your Intranet to Life with PowerApps and Flow
D'arce Hess
 
The Future Of Collaboration Needs Your Help
The Future Of Collaboration Needs Your HelpThe Future Of Collaboration Needs Your Help
The Future Of Collaboration Needs Your Help
Richard Harbridge
 
Virtual communication
Virtual communicationVirtual communication
Virtual communication
Kayal Vizhi
 
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
NCCOMMS
 
6 pillars of proving the business value of social sp tech-con15-boston
6 pillars of proving the business value of social   sp tech-con15-boston6 pillars of proving the business value of social   sp tech-con15-boston
6 pillars of proving the business value of social sp tech-con15-boston
Michelle Caldwell, PSM, SSGB
 
Connect Alliance Brochure
Connect Alliance BrochureConnect Alliance Brochure
Connect Alliance Brochure
Louise Healy
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative Behaviour
Michael Sampson
 
Managing by Walking Around
Managing by Walking AroundManaging by Walking Around
Managing by Walking Around
Olivier Serrat
 
Enterprise social what is the real value to the business - sps philly - mar...
Enterprise social   what is the real value to the business - sps philly - mar...Enterprise social   what is the real value to the business - sps philly - mar...
Enterprise social what is the real value to the business - sps philly - mar...
Ruven Gotz
 

What's hot (20)

Global integration
Global integrationGlobal integration
Global integration
 
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
Collaboration on the Intranet: Keynote at Interaction 2013 Conference in Lond...
 
Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...Organisational principles for digital collaboration - keynote at Enterprise 2...
Organisational principles for digital collaboration - keynote at Enterprise 2...
 
SEO
SEO SEO
SEO
 
Virtual Team Management
Virtual Team ManagementVirtual Team Management
Virtual Team Management
 
Proactive Governance & Adoption in Microsoft 365
Proactive Governance & Adoption in Microsoft 365Proactive Governance & Adoption in Microsoft 365
Proactive Governance & Adoption in Microsoft 365
 
Together We're Better: Digital Governance presentation - Nick Torday
Together We're Better: Digital Governance presentation - Nick TordayTogether We're Better: Digital Governance presentation - Nick Torday
Together We're Better: Digital Governance presentation - Nick Torday
 
Unlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User AdoptionUnlocking the Secrets of SharePoint User Adoption
Unlocking the Secrets of SharePoint User Adoption
 
Collaboration from the Trenches : Building your Internal Communities with Mic...
Collaboration from the Trenches : Building your Internal Communities with Mic...Collaboration from the Trenches : Building your Internal Communities with Mic...
Collaboration from the Trenches : Building your Internal Communities with Mic...
 
Tackling Governance, Site & Teams Sprawl With Microsoft 365
Tackling Governance, Site & Teams Sprawl With Microsoft 365Tackling Governance, Site & Teams Sprawl With Microsoft 365
Tackling Governance, Site & Teams Sprawl With Microsoft 365
 
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
Virtual Teams - Follow-my-Voice - the definitive book for virtual team success!
 
It's Alive! Bring your Intranet to Life with PowerApps and Flow
It's Alive! Bring your Intranet to Life with PowerApps and FlowIt's Alive! Bring your Intranet to Life with PowerApps and Flow
It's Alive! Bring your Intranet to Life with PowerApps and Flow
 
The Future Of Collaboration Needs Your Help
The Future Of Collaboration Needs Your HelpThe Future Of Collaboration Needs Your Help
The Future Of Collaboration Needs Your Help
 
Virtual communication
Virtual communicationVirtual communication
Virtual communication
 
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
SPUnite17 Getting Governance Right Practical Strategies for Real World Challe...
 
6 pillars of proving the business value of social sp tech-con15-boston
6 pillars of proving the business value of social   sp tech-con15-boston6 pillars of proving the business value of social   sp tech-con15-boston
6 pillars of proving the business value of social sp tech-con15-boston
 
Connect Alliance Brochure
Connect Alliance BrochureConnect Alliance Brochure
Connect Alliance Brochure
 
Cultivating Collaborative Behaviour
Cultivating Collaborative BehaviourCultivating Collaborative Behaviour
Cultivating Collaborative Behaviour
 
Managing by Walking Around
Managing by Walking AroundManaging by Walking Around
Managing by Walking Around
 
Enterprise social what is the real value to the business - sps philly - mar...
Enterprise social   what is the real value to the business - sps philly - mar...Enterprise social   what is the real value to the business - sps philly - mar...
Enterprise social what is the real value to the business - sps philly - mar...
 

Similar to Website Governance - A Framework Model (abridged from "The Website Manager's Handbook")

Website Maintenance Explained (abridged from "The Website Manager's Handbook")
Website Maintenance Explained (abridged from "The Website Manager's Handbook")Website Maintenance Explained (abridged from "The Website Manager's Handbook")
Website Maintenance Explained (abridged from "The Website Manager's Handbook")
Shane Diffily
 
3 Steps to Better Web Governance
3 Steps to Better Web Governance3 Steps to Better Web Governance
3 Steps to Better Web Governance
Shane Diffily
 
Website Development Explained (abriged from "The Website Manager's Handbook")
Website Development Explained (abriged from "The Website Manager's Handbook")Website Development Explained (abriged from "The Website Manager's Handbook")
Website Development Explained (abriged from "The Website Manager's Handbook")
Shane Diffily
 
Website designing company in mumbai
Website designing company in mumbaiWebsite designing company in mumbai
Website designing company in mumbai
Css Founder
 
5 ways to better web governance in Local Government
5 ways to better web governance in Local Government5 ways to better web governance in Local Government
5 ways to better web governance in Local Government
Shane Diffily
 
Web Designing Kit
Web Designing KitWeb Designing Kit
Web Designing Kit
actanimation
 
Website Development
Website DevelopmentWebsite Development
Website Development
Sanganak Technologies
 
Web content management systems are effective only when the processes are in sync
Web content management systems are effective only when the processes are in syncWeb content management systems are effective only when the processes are in sync
Web content management systems are effective only when the processes are in sync
Avik Chakravorty
 
How does a cms website help your business to grow
How does a cms website help your business to growHow does a cms website help your business to grow
How does a cms website help your business to grow
Fullestop
 
Website design and development company
Website design and development  companyWebsite design and development  company
Website design and development company
Mtoag Technologies
 
What are the Three Main Stages of Web Development?
What are the Three Main Stages of Web Development?What are the Three Main Stages of Web Development?
What are the Three Main Stages of Web Development?
JamesParker406701
 
Group-9.pptx
Group-9.pptxGroup-9.pptx
Group-9.pptx
MohammedDostogirAlam
 
10 Best Practices for Magento Maintenance and Support
10 Best Practices for Magento Maintenance and Support10 Best Practices for Magento Maintenance and Support
10 Best Practices for Magento Maintenance and Support
APPSeCONNECT
 
Magento maintenance
Magento maintenanceMagento maintenance
Magento maintenance
salvishreya11
 
3 Top Website Development Strategies that You Should Know
3 Top Website Development Strategies that You Should Know3 Top Website Development Strategies that You Should Know
3 Top Website Development Strategies that You Should Know
Digital Xplode
 
SearchEngineOptimization-TheFullProcess.pdf
SearchEngineOptimization-TheFullProcess.pdfSearchEngineOptimization-TheFullProcess.pdf
SearchEngineOptimization-TheFullProcess.pdf
wellshop shopping
 
Defining a Governance Model
Defining a Governance ModelDefining a Governance Model
Defining a Governance Model
nlcmarketing
 
Supplement For Secrets Of Successful Portals Presentation
Supplement For Secrets Of Successful Portals PresentationSupplement For Secrets Of Successful Portals Presentation
Supplement For Secrets Of Successful Portals Presentation
Susan Hanley
 
CMS Governance: Aligning Your People
CMS Governance: Aligning Your PeopleCMS Governance: Aligning Your People
CMS Governance: Aligning Your People
ashiga
 
Demystifying Content Management Software
Demystifying Content Management SoftwareDemystifying Content Management Software
Demystifying Content Management Software
Hilary Marsh, Content Company, Inc.
 

Similar to Website Governance - A Framework Model (abridged from "The Website Manager's Handbook") (20)

Website Maintenance Explained (abridged from "The Website Manager's Handbook")
Website Maintenance Explained (abridged from "The Website Manager's Handbook")Website Maintenance Explained (abridged from "The Website Manager's Handbook")
Website Maintenance Explained (abridged from "The Website Manager's Handbook")
 
3 Steps to Better Web Governance
3 Steps to Better Web Governance3 Steps to Better Web Governance
3 Steps to Better Web Governance
 
Website Development Explained (abriged from "The Website Manager's Handbook")
Website Development Explained (abriged from "The Website Manager's Handbook")Website Development Explained (abriged from "The Website Manager's Handbook")
Website Development Explained (abriged from "The Website Manager's Handbook")
 
Website designing company in mumbai
Website designing company in mumbaiWebsite designing company in mumbai
Website designing company in mumbai
 
5 ways to better web governance in Local Government
5 ways to better web governance in Local Government5 ways to better web governance in Local Government
5 ways to better web governance in Local Government
 
Web Designing Kit
Web Designing KitWeb Designing Kit
Web Designing Kit
 
Website Development
Website DevelopmentWebsite Development
Website Development
 
Web content management systems are effective only when the processes are in sync
Web content management systems are effective only when the processes are in syncWeb content management systems are effective only when the processes are in sync
Web content management systems are effective only when the processes are in sync
 
How does a cms website help your business to grow
How does a cms website help your business to growHow does a cms website help your business to grow
How does a cms website help your business to grow
 
Website design and development company
Website design and development  companyWebsite design and development  company
Website design and development company
 
What are the Three Main Stages of Web Development?
What are the Three Main Stages of Web Development?What are the Three Main Stages of Web Development?
What are the Three Main Stages of Web Development?
 
Group-9.pptx
Group-9.pptxGroup-9.pptx
Group-9.pptx
 
10 Best Practices for Magento Maintenance and Support
10 Best Practices for Magento Maintenance and Support10 Best Practices for Magento Maintenance and Support
10 Best Practices for Magento Maintenance and Support
 
Magento maintenance
Magento maintenanceMagento maintenance
Magento maintenance
 
3 Top Website Development Strategies that You Should Know
3 Top Website Development Strategies that You Should Know3 Top Website Development Strategies that You Should Know
3 Top Website Development Strategies that You Should Know
 
SearchEngineOptimization-TheFullProcess.pdf
SearchEngineOptimization-TheFullProcess.pdfSearchEngineOptimization-TheFullProcess.pdf
SearchEngineOptimization-TheFullProcess.pdf
 
Defining a Governance Model
Defining a Governance ModelDefining a Governance Model
Defining a Governance Model
 
Supplement For Secrets Of Successful Portals Presentation
Supplement For Secrets Of Successful Portals PresentationSupplement For Secrets Of Successful Portals Presentation
Supplement For Secrets Of Successful Portals Presentation
 
CMS Governance: Aligning Your People
CMS Governance: Aligning Your PeopleCMS Governance: Aligning Your People
CMS Governance: Aligning Your People
 
Demystifying Content Management Software
Demystifying Content Management SoftwareDemystifying Content Management Software
Demystifying Content Management Software
 

More from Shane Diffily

Effective web content for better government
Effective web content for better governmentEffective web content for better government
Effective web content for better government
Shane Diffily
 
Making Digital Governance Work (JBoye)
Making Digital Governance Work (JBoye)Making Digital Governance Work (JBoye)
Making Digital Governance Work (JBoye)
Shane Diffily
 
Framework of Web Governance
Framework of Web GovernanceFramework of Web Governance
Framework of Web Governance
Shane Diffily
 
Web Governance for Government Websites
Web Governance for Government WebsitesWeb Governance for Government Websites
Web Governance for Government Websites
Shane Diffily
 
Roles & Responsibilities on a Web Team
Roles & Responsibilities on a Web TeamRoles & Responsibilities on a Web Team
Roles & Responsibilities on a Web Team
Shane Diffily
 
Web Governance in Higher Education
Web Governance in Higher EducationWeb Governance in Higher Education
Web Governance in Higher Education
Shane Diffily
 
The New Analytics of Web Governance
The New Analytics of Web GovernanceThe New Analytics of Web Governance
The New Analytics of Web Governance
Shane Diffily
 
A New Framework for Web Governance
A New Framework for Web GovernanceA New Framework for Web Governance
A New Framework for Web Governance
Shane Diffily
 
Using the Web Arms Race to your advantage - sell more via a better site :)
Using the Web Arms Race to your advantage - sell more via a better site :)Using the Web Arms Race to your advantage - sell more via a better site :)
Using the Web Arms Race to your advantage - sell more via a better site :)
Shane Diffily
 
Being Successful Online
Being Successful OnlineBeing Successful Online
Being Successful Online
Shane Diffily
 
Web Governance Explained
Web Governance ExplainedWeb Governance Explained
Web Governance Explained
Shane Diffily
 
4 Essentials Of Successful Website Management
4 Essentials Of Successful Website Management4 Essentials Of Successful Website Management
4 Essentials Of Successful Website Management
Shane Diffily
 

More from Shane Diffily (12)

Effective web content for better government
Effective web content for better governmentEffective web content for better government
Effective web content for better government
 
Making Digital Governance Work (JBoye)
Making Digital Governance Work (JBoye)Making Digital Governance Work (JBoye)
Making Digital Governance Work (JBoye)
 
Framework of Web Governance
Framework of Web GovernanceFramework of Web Governance
Framework of Web Governance
 
Web Governance for Government Websites
Web Governance for Government WebsitesWeb Governance for Government Websites
Web Governance for Government Websites
 
Roles & Responsibilities on a Web Team
Roles & Responsibilities on a Web TeamRoles & Responsibilities on a Web Team
Roles & Responsibilities on a Web Team
 
Web Governance in Higher Education
Web Governance in Higher EducationWeb Governance in Higher Education
Web Governance in Higher Education
 
The New Analytics of Web Governance
The New Analytics of Web GovernanceThe New Analytics of Web Governance
The New Analytics of Web Governance
 
A New Framework for Web Governance
A New Framework for Web GovernanceA New Framework for Web Governance
A New Framework for Web Governance
 
Using the Web Arms Race to your advantage - sell more via a better site :)
Using the Web Arms Race to your advantage - sell more via a better site :)Using the Web Arms Race to your advantage - sell more via a better site :)
Using the Web Arms Race to your advantage - sell more via a better site :)
 
Being Successful Online
Being Successful OnlineBeing Successful Online
Being Successful Online
 
Web Governance Explained
Web Governance ExplainedWeb Governance Explained
Web Governance Explained
 
4 Essentials Of Successful Website Management
4 Essentials Of Successful Website Management4 Essentials Of Successful Website Management
4 Essentials Of Successful Website Management
 

Recently uploaded

“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”
Claudio Di Ciccio
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
Zilliz
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
danishmna97
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Edge AI and Vision Alliance
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
Daiki Mogmet Ito
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
Ivanti
 
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdfAI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
Techgropse Pvt.Ltd.
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
Brandon Minnick, MBA
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems S.M.S.A.
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
Jason Packer
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
Safe Software
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
Matthew Sinclair
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
panagenda
 
CAKE: Sharing Slices of Confidential Data on Blockchain
CAKE: Sharing Slices of Confidential Data on BlockchainCAKE: Sharing Slices of Confidential Data on Blockchain
CAKE: Sharing Slices of Confidential Data on Blockchain
Claudio Di Ciccio
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
panagenda
 
UI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentationUI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentation
Wouter Lemaire
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Tosin Akinosho
 
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Speck&Tech
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Zilliz
 
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and MilvusGenerating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
Zilliz
 

Recently uploaded (20)

“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”“I’m still / I’m still / Chaining from the Block”
“I’m still / I’m still / Chaining from the Block”
 
Fueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte WebinarFueling AI with Great Data with Airbyte Webinar
Fueling AI with Great Data with Airbyte Webinar
 
How to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptxHow to Get CNIC Information System with Paksim Ga.pptx
How to Get CNIC Information System with Paksim Ga.pptx
 
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
 
June Patch Tuesday
June Patch TuesdayJune Patch Tuesday
June Patch Tuesday
 
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdfAI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
AI-Powered Food Delivery Transforming App Development in Saudi Arabia.pdf
 
Choosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptxChoosing The Best AWS Service For Your Website + API.pptx
Choosing The Best AWS Service For Your Website + API.pptx
 
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdfUni Systems Copilot event_05062024_C.Vlachos.pdf
Uni Systems Copilot event_05062024_C.Vlachos.pdf
 
Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024Columbus Data & Analytics Wednesdays - June 2024
Columbus Data & Analytics Wednesdays - June 2024
 
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FMEEssentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
 
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 202420240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
 
HCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAUHCL Notes and Domino License Cost Reduction in the World of DLAU
HCL Notes and Domino License Cost Reduction in the World of DLAU
 
CAKE: Sharing Slices of Confidential Data on Blockchain
CAKE: Sharing Slices of Confidential Data on BlockchainCAKE: Sharing Slices of Confidential Data on Blockchain
CAKE: Sharing Slices of Confidential Data on Blockchain
 
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUHCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU
 
UI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentationUI5 Controls simplified - UI5con2024 presentation
UI5 Controls simplified - UI5con2024 presentation
 
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdfMonitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift.pdf
 
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
 
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and MilvusBuilding Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
 
Generating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and MilvusGenerating privacy-protected synthetic data using Secludy and Milvus
Generating privacy-protected synthetic data using Secludy and Milvus
 

Website Governance - A Framework Model (abridged from "The Website Manager's Handbook")

  • 1.
  • 2. The Website Manager’s Handbook Chapter 1 Website Management Model Remember the early days of the web, when the internet was all about alien abductions and freedom of expression? Wasn’t it great! There were no rules, everyone was a geek and anything could happen. And then it did. Somebody, somewhere offered goods for sale online and nothing was ever the same again. As a result, the Developers who had dominated the web since its genesis began to collaborate with Designers to build better interfaces. Journalists and copywriters also got involved as the need for professionally written content was realised. Marketing and general managers were next onboard as angel-investor fuelled ‘dot.coms’ outgrew their garages and moved into business parks. And finally— horror of horrors—lawyers were drawn in as the legal challenges of the web began to emerge. The metamorphosis was complete. Or was it? In fact, many of the website management techniques in use today continue to betray their untidy origins in the chaos of the early internet. 1
  • 3. Chapter One: Website Management Model Indeed, it is still relatively easy to find websites where disorder and loose controls persist. For example, many sites have no clear goals and no dedicated development team to support them. Needless to say, it is now past time that such mayhem was done away with. The internet has changed beyond recognition in the past ten years and there is no longer any excuse for muddle and disorder. It is time for a well-founded and practical standard for website management to emerge. That is precisely what is proposed by the Website Management Model. The Website Management Model The Website Management Model is a framework for organising all the activities of site administration. That is, it identifies the people, processes, technology and other resources you need to support a web venture of almost any kind. This model is useful for those who already operate a site, as well as those who are just starting out. For example, if you currently supervise a website, you may be confused about how some tasks are carried out or how they relate to one another. If so, you should find the Website Management Model useful as a means for evaluating current systems and filling in any gaps. On the other hand, if you have been tasked with overseeing a freshly released site, you could use this model as a framework for creating a new system of control. In this way, you can feel confident that all of the activities needed for sound management are in place. 2
  • 4. The Website Manager’s Handbook The Elements of Website Management The Website Management Model is composed of four elements, each of which encompasses a set of management activities. These are: • Website Maintenance. • Website Development. • Website Governance. • Website Infrastructure. To introduce the model we will begin with a brief overview of the elements from which it is composed. These will then be explored in detail (in the following chapters) in order to reveal the people, processes, technology and other resources upon which they rely. Figure 1. The Website Management Model. 3
  • 5. Chapter One: Website Management Model Website Maintenance Website Maintenance comprises all the activities needed to ensure the operational integrity of a site. In other words, it is about making sure a website runs smoothly and according to plan. In Chapter Two, we will learn exactly what this means in terms of administration and workload. Website Development Website Development encompasses the broad set of activities needed to create and review a website (or add a new section to an existing site). The activities from which Website Development is composed are: • Planning • Content • Design • Construction • Testing • Hosting • Publicity • Review These activities are themselves bounded by the objectives of the business and the needs of users, which in turn help determine the overall character of a site. The options you have for Website Development are explained in Chapter Three. 4
  • 6. The Website Manager’s Handbook Website Governance Presiding over the elements of Maintenance and Development is Website Governance. While frequently upstaged by more visible aspects of management, this represents the true centre of gravity on a site. The objective of Website Governance is to ensure a controlled approach to site management—from planning and design through to maintenance and infrastructure. Without Governance there is no-one to say what is or is not allowed. Ultimately, this means no control and no direction. Website Governance is investigated in full in Chapter Four. Website Infrastructure Finally, providing a secure foundation for technical operations is Website Infrastructure. Website Infrastructure embraces all of the activities and resources needed to select and build an internal hosting solution, including hardware, software and staff skills. These are explored in detail in Chapter Five. (External hosting is examined separately within Chapter Four) That summarises the elements of the Website Management Model. As you have seen, a wide range of activities are covered. No doubt, this may have set some alarm bells ringing. "Oh my God, I am going to need a dozen people to manage this thing!" Needless to say, you won’t. Many websites operate very effectively with small teams—often just two or three people. Activities that cannot be covered internally are contracted to external consultants on an as-needed basis. All that matters is that the website is being properly managed for the benefit of your customers. 5
  • 7. Chapter One: Website Management Model And it is with customers that we will begin our review. After all, they are the people who really matter, right? Yet, how can you be sure customers are satisfied by their online experience or that your website is performing well on a day-to-day basis? The only way to find out is to advance towards the coal-face and evaluate how well the activities of Website Maintenance are carried out. 6