Connect Alliance was formed by Sharon Sharland, Louise Healy and Steve Riddle to provide leadership development, customer experience leadership, and contact center consulting and operations management. They bring over 40 combined years of experience in these areas. Connect Alliance offers the Connect Leadership Development Program and consulting services to help operational managers and team leaders improve business results through greater staff engagement and capabilities. The Connect Program uses a modular design and combination of delivery methods to provide practical leadership skills in a time-efficient manner. Modules focus on areas like authentic leadership, employee engagement, performance management, focus, and resilience.