COO Forum February Emerging Best Practice - Virtual Team Management

1. Virtual Team Management Presentation By: Mike Thiessen Co-Founder Beloit Solutions Group

2. We Will Cover… What does it mean to be a virtual workforce? What are the advantages? What are the disadvantages? Is it right for my company? How do we get started with best practices?

3. What Is A Virtual Team? Geographically Dispersed Separated By: Time Space Organizational Boundaries Joined By: Web Technologies Electronic Communication Platforms

4. Key Components

6. Significant rewards, both immediate and long-term

7. Improvement in overall productivity

8. Decrease in attrition

9. Reduction in corporate expenses

10. Massive increase in skill set availabilitySource: Forrester Research

11. Advantages Disadvantages

12. Advantages Increase in spendable income Quicker start in the morning Flexibility factor Building utilities decrease Makes your company greener Higher job satisfaction

13. Disadvantages Never away from their work Family and all the distractions Strangely enough, overworking whenworking from home can happen Isolation Lack of Communication

14. Steps to creating a Virtual Team

15. Step # 1 Have Confidence In Your Management Staff

17. Find people motivated by achievement

18. Set expectations

20. Corporate Intranets - integrated - centralized data - one stop shop

21. More you learn, less frightening it seems

22. Give employees 24/7 support

24. Examples of good virtual fits:

25. Analysts

26. Project managers

27. Systems Administrators

28. Programmers

29. Sales

32. Step # 7 Document Performance Requirements THIS IS CRITICAL Clearly define expectations Task tracking system Objective evaluations Migrating to remote management is like moving into management for the first time

33. Step # 8 Retrofit Employee Home Offices Existing System vs. Office System Telecommunications Review Home Office Setup

35. Make it a curiosity and make it desirable

36. Only post the people that will migrate within the next week

38. Pilot group

39. Test

41. Management presence

42. Increase contact with teleworkers

43. Make sure they know, every day, their job requirements

45. Don't jump too quickly to reverse your decisions

47. Don’t Be Shy.