Do you want to switch to Mitel’s MiCloud Flex? After a seamless migration, you’ll have an easy way to call colleagues and customers, topped off with a host of useful UC functionalities that come with the platform. Just follow our webinar ‘Mitel MiCloud Flex: an introduction’ to get started.

1. © 2020 Mitel. Proprietary and Confidential.
Webinar
MiCloud Flex
Introduction

2. Kristof Maes
Product & Solutions Lead
Advanced Productivity
Dominique Fontaine
Presales Manager

3. Some small housekeeping
Informal chat
conversation
Raise hand to
get the attention
of the speaker
Questions & Answers

4. Some small housekeeping
Informal chat
conversation
Raise hand to
get the attention
of the speaker
Questions & Answers

5. “We help organizations succeed in an exponential age, by delivering unique
experiences, products and services with effectiveness and empathy.”
Cloud
Comms
MiCloud
Flex
Our
Approach

6. Cloud Communications

7. Which are our (new) needs?
Work from anywhere
▪ Connectivity
▪ Devices
▪ Apps
Collaborate naturally
▪ Online meeting
▪ Co-create
▪ Engage
Keep strong customer contact
▪ Omnichannel
▪ Self-service
▪ AI support

8. Business Drivers for Cloud Communications
Rapid Growth
The built-in flexibility of the cloud
makes it a great fit for companies
that need to scale.
Outdated Equipment or
Equipment Coming to End
of Life
If it’s time for an upgrade, there’s no
better time to consider moving your
communications to the cloud.
Multiple Locations
If you’re moving or adding offices,
cloud systems make it simple to add
new users quickly.
A Need to Improve the
Customer Experience
Cloud-based solutions offer greater
integration opportunities that, in turn,
can help you meet the distinct needs
of your customers.
Limited IT Resources
Cloud communications offer expert
installation, ongoing support and
automatic software upgrades.
Competitive Pressures
The increased agility of a cloud
solution can help you increase
productivity, retain and attract top
talent and more easily set your
business apart in competitive
markets

9. Business Drivers for Cloud Communications
Rapid Growth
The built-in flexibility of the cloud
makes it a great fit for companies
that need to scale.
Outdated Equipment or
Equipment Coming to End
of Life
If it’s time for an upgrade, there’s no
better time to consider moving your
communications to the cloud.
Multiple Locations
If you’re moving or adding offices,
cloud systems make it simple to add
new users quickly.
A Need to Improve the
Customer Experience
Cloud-based solutions offer greater
integration opportunities that, in turn,
can help you meet the distinct needs
of your customers.
Limited IT Resources
Cloud communications offer expert
installation, ongoing support and
automatic software upgrades.
Competitive Pressures
The increased agility of a cloud
solution can help you increase
productivity, retain and attract top
talent and more easily set your
business apart in competitive
markets
FLEXIBILITY | SCALABILITY | AGILE
CONTROL | INTEGRATION | SECURITY

11. MiCloud Flex – Full Featured Cloud UC Solution
11

12. MiCloud Flex – Meeting Essential Customer Requirements
12
ControlComplianceSecurity Integration

13. MiCloud Flex Architecture
13
Public Internet
SIP Carrier
Services
Customer Site(s)
OTT
customers
Public Roaming
UC Containerised Solution
MiVoice Business, MiVoice Border Gateway, MiCollab, MiCloud Contact Center,
Workforce Optimization / Interaction Recording
Customer Site(s)
POP
Private
Networking

14. Employee
Effectiveness
Team
Engagement
Mobility/
BYOD
MiCollab
Bringing communications and
collaboration tools together
to simplify the way businesses
talk, meet, and share
information
14

15. Real-time, Anytime
Developed with mobility and
security in mind, to align with
how employees prefer to
work in today’s mobile centric
world
MiCollab + MiTeam Meetings
Be More Productive
Continuous collaborative
workspaces, that deliver an
immersive meeting
experience with chat, file
sharing, and face to face
video.
Better Way to Connect
Instantly start real-time voice,
text, or video collaboration
sessions with colleagues,
partners, or customers to
enhance the quality of
business decisions
15
Meet • Communicate • Collaborate

16. MiVoice 6900
Series IP Phones
16
The desk phone that
makes you more mobile

17. Mobile Integration
• New Line of ‘Mobile First’ Desk Phones
• Everyone has Mobile Phone + majority have Desk Phone – two completely
independent communication devices
• Mitel is bridging the gap with 6900 MobileLink capability
• No need to touch mobile while in your office - manage
both IP & Cell Network calls from desk phone
• Leverage desk phone’s exceptional audio quality and
comfortable ergonomics for Mobile calls
• Seamlessly move Cell Network call audio from mobile
to desk phone and back again
• Automatically sync mobile contacts with desk phone –
same contacts on both
• Charge mobile from desk phone while in the office
MobileLink
17

18. MiCloud Flex Contact Center powers
sophisticated customer experiences
for MiCloud Flex users
Voice, email, chat, SMS, social media
and Chatbots for great
self-service, inbound and proactive
customer communications
Customizable real-time and historical
reporting tools, highly flexible workflow
routing engine, outbound interactions,
and CRM integration
Customer Experience with
MiCloud Flex Contact Center
18

19. The evolution towards Omnichannel
Single Channel Multi-Channel Cross-Channel Omnichannel

20. Channels

21. Half Image
2121
Benefits
• Record encrypted calls
• Hot desking support and recording of
end sets for teleworkers
• Record on demand
• LED feedback for recording
Interaction Recording
for MiCloud Flex

22. Mitel Business Analytics
22
Insight
Monitor inbound
and outbound calls
on any device
Report
Enhanced level
reporting

23. MiCloud Flex
A purpose-built communications
solution built on a leading public
cloud platform that improves
business productivity
23
MiCloud Flex | MiCollab / MiTeam Meetings | MiCloud Flex Contact Center

24. care.grow.passion.

25. Our Xylos Approach

26. Our Xylos Approach
EMBRACEENABLEDESIGNENVISION

27. https://www.xylos.com/nl/mitel-micloud-flex

28. Questions & Answers