Contact centres play an important role in delivering a great customer service. To adapt to the changing trends, businesses are now shifting their conventional contact centres to the new Virtual contact centres (VCCs).
Is hosted PBX worth it for a small business?Puneet Kapoor
Hosted PBX is becoming popular among businesses of all sizes. In this SlideShare, we’ll discuss some of the most useful features of this cloud solution
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
X Ways To Improve Your Business With A Predictive Dialer | AcefoneJit Dubey
Using a predictive dialer provides a seamless workflow, from initiating outbound calls to storing valuable data in your database. It has the potential to significantly improve your business's capabilities and performance. Let's look at some of the most effective ways to use a predictive dialer to improve your business.
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Moving on up: how agile telephony makes for a better businessClaranet UK
Missed calls can lose businesses surprisingly large amounts of money. They’re bad for morale and customer retention too. The features of modern telephony systems allow you to provide a much better customer experience
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Preview: Leveraging Technology-Based Safety Initiatives to Thrive in the Next...InteractiveNEC
This Market Snapshot, is part of Incisiv and NEC’s effort to deliver peer-based learning and thoughtful insights on important topics that will help you navigate today and prepare for tomorrow.
Provides high quality, reliable cloud based solutions
Utilizes modern features with enterprise capabilities
Future proofs your communications system
Costs less up front and over time vs. traditional premise
based systems
Is hosted PBX worth it for a small business?Puneet Kapoor
Hosted PBX is becoming popular among businesses of all sizes. In this SlideShare, we’ll discuss some of the most useful features of this cloud solution
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
X Ways To Improve Your Business With A Predictive Dialer | AcefoneJit Dubey
Using a predictive dialer provides a seamless workflow, from initiating outbound calls to storing valuable data in your database. It has the potential to significantly improve your business's capabilities and performance. Let's look at some of the most effective ways to use a predictive dialer to improve your business.
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Moving on up: how agile telephony makes for a better businessClaranet UK
Missed calls can lose businesses surprisingly large amounts of money. They’re bad for morale and customer retention too. The features of modern telephony systems allow you to provide a much better customer experience
Drivve | Print Mobility Manager is a driverless print solution for users of mobile devices such as smartphones, iPads, tablet computers and laptops. It allows you to print to ANY printer or MFP from ANY location via the Internet or over a WiFi connection.
Preview: Leveraging Technology-Based Safety Initiatives to Thrive in the Next...InteractiveNEC
This Market Snapshot, is part of Incisiv and NEC’s effort to deliver peer-based learning and thoughtful insights on important topics that will help you navigate today and prepare for tomorrow.
Provides high quality, reliable cloud based solutions
Utilizes modern features with enterprise capabilities
Future proofs your communications system
Costs less up front and over time vs. traditional premise
based systems
Top Security Trends In A Hosted Contact Centre SolutionSaurabh Sharma
Data protection of customers and employees is the foundation of a good organisation. Contact centres are constantly evolving along with their security trends and policies. Let’s check out the top security trends in a hosted contact centre solution in this slideshare.
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
When you partner with NEC, your company is backed 100% by us. NEC’s 360° approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Virtual Workspace-A Workplace Without BoundariesDeskStream, Inc
Globalization has brought about an expanse to the business organizations. The widespread integration of technology in the day-to-day operations of the business has removed the boundaries of the traditional workspace.
At Lexys, we are a team of forward-thinking professionals who focus on serving our clients with distinctionl
To deliver real value, we combine bold thinking with flawless execution. A result-driven attitude is at the core of our organizational philosophy and we are passionate about driving better outcomes for our clients.
With over 10 years dedicated to the staffing and recruiting industry, Avionté offers front and back office enterprise software with a strong focus on service and retention. Avionté now provides solutions to 450 clients and over 14,000 users.
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
Australian cloud hosting and cloud computing with high performance cloud servers. Cloud hosting provider offering both Windows virtual servers and Linux virtual servers.
Versature: Business Phone Service. Evolved. 2017 DeckVersature
Versature is the leader in Canadian SaaS- based business phone and communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with the highest quality phone systems, superior Communications as a Service
and operational system integrations, and Canadian-based technical support. Founded in 2003, Versature has a rapidly growing subscriber base and strong partner network from coast to coast.
Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing the requirements of both the individual and the organisation. How can IT respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Nec smart enterprise_trends_2014-slidesTodd Landry
Starting 2014 trends for enterprises will shift towards more converged IT infrastructures, move away from silo practices. This shift is critical for enterprises in the coming years as it will establish the foundation for agility, resiliency, and the ability for IT be a significant contributing factor to the business.
Top Security Trends In A Hosted Contact Centre SolutionSaurabh Sharma
Data protection of customers and employees is the foundation of a good organisation. Contact centres are constantly evolving along with their security trends and policies. Let’s check out the top security trends in a hosted contact centre solution in this slideshare.
The presentation envelopes unified communication services, beginning with what
it means, its importance and benefits. The slide sheds light on what's popularly known as 'Human
Assisted E-commerce' and how Happiest Minds' Lifecycle Services help enhance unified
communications.
Happiest Minds Unified Communication Services:
http://www.happiestminds.com/technology-focus/unified-communications-services/
When you partner with NEC, your company is backed 100% by us. NEC’s 360° approach to Channel Partner success makes it easy to sell, set up, manage, and support cloud services while earning more revenue, owning your customer relationships, and building value for your businesses. Visit https://www.univergeblue.com/partners to learn more about UNIVERGE BLUE and Partnering with NEC.
Virtual Workspace-A Workplace Without BoundariesDeskStream, Inc
Globalization has brought about an expanse to the business organizations. The widespread integration of technology in the day-to-day operations of the business has removed the boundaries of the traditional workspace.
At Lexys, we are a team of forward-thinking professionals who focus on serving our clients with distinctionl
To deliver real value, we combine bold thinking with flawless execution. A result-driven attitude is at the core of our organizational philosophy and we are passionate about driving better outcomes for our clients.
With over 10 years dedicated to the staffing and recruiting industry, Avionté offers front and back office enterprise software with a strong focus on service and retention. Avionté now provides solutions to 450 clients and over 14,000 users.
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
Australian cloud hosting and cloud computing with high performance cloud servers. Cloud hosting provider offering both Windows virtual servers and Linux virtual servers.
Versature: Business Phone Service. Evolved. 2017 DeckVersature
Versature is the leader in Canadian SaaS- based business phone and communication solutions. Trusted by clients and partners across the country, Versature is an award winning company that is raising the bar with the highest quality phone systems, superior Communications as a Service
and operational system integrations, and Canadian-based technical support. Founded in 2003, Versature has a rapidly growing subscriber base and strong partner network from coast to coast.
Technology has redefined the boundaries of work so that employees now want flexibility, mobility, and the ability to communicate effectively. At the same time, the organisation must continue to improve productivity, maintain compliance with workplace legislation and operate efficiently in order to compete. All this has led to a change in the way that we utilise the workplace.
New ways of working are changing the requirements of both the individual and the organisation. How can IT respond?
This paper reveals how organisations are embracing change by adopting the principles of Smarter Working.
Next gen tech for business and telecom service providers, Raman Singh, CloudC...Alan Quayle
Next gen tech for business and telecom service providers
Raman Singh, Chief Innovation Officer, Cloud Connect
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication Systems which include cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
This presentation will cover:
Emerging trends: How CloudConnct can help
CloudConnect’s offerings
UCaaS:sensible, effective, and immediately deployable
Customization, verticals, and ecosystem
CloudConnect platform Architecture
Product overview and unique value
Omni-Channel and voice bot examples
Auto-config, auto scaling, self-healing
ICT eGuide: Switching to cloud phones and UCaaSNiamh Hughes
Business communications systems are not just evolving, they’re being revolutionised. This guide highlights how hosted, cloud based telephony and unified communications systems offers your business competitive edge, streamlining and joining-up communications across devices. Equipping your team with the best communications tools will assist collaboration, operational flexibility, efficiency and productivity, ultimately enhancing client service levels.
Get ahead – or risk being left behind
More than half of Top 100 firms have either recently delivered or are underway with projects to implement key “foundation” technologies, demonstrating how critical IT has become to the sector. PWC Law Firms Survey Report 2019.
Nec smart enterprise_trends_2014-slidesTodd Landry
Starting 2014 trends for enterprises will shift towards more converged IT infrastructures, move away from silo practices. This shift is critical for enterprises in the coming years as it will establish the foundation for agility, resiliency, and the ability for IT be a significant contributing factor to the business.
NEC's Top 10 Strategic Smart Enterprise Drivers 2022InteractiveNEC
Digital Transformation is recreating business models, changing the way customers and employees function and
altering whole industries. Social and business values surge when people, devices, and resources are connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Connections Magazine June 2011 issue features a Vendor Spotlight on AMTELCO. Celebrating its 35th Anniversary, AMTELCO offers More Choices, More Flexibility which equals More Revenue for call centers!
Digital Transformation is recreating business models, changing the way customers and employees interact
and altering whole industries. Social and business values surge when people, devices, and resources are
meaningfully connected.
With the COVID-19 pandemic a further catalyst, organizations worldwide are embracing digital transformation
to manage rapid organization-wide changes in support of business continuity, remote working, and dynamic
service delivery.
Meanwhile economies are now facing the threat of recession and businesses are weighing the impact of
inflation and higher interest rates, as well as having to deal with crises in supply chains, energy sourcing and the
acquisition of digital skills. Making sense of such disruptive changes has never been so important in order to
transform smartly instead of being left behind.
As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience,
NEC is sharing its views on leading and emerging trends and technologies to help your Smart Enterprise anchor
its strategic investments. Explore NEC’s Top 10 Strategic Drivers and discover how to navigate through the
developments to simplify your organization, realize workforce efficiencies, deliver superior customer services,
and gain a competitive advantage.
By embracing Digital Transformation and enabling advanced approaches to how Communications and IT
services are delivered and managed, NEC provides new ways for Smart Enterprises to thrive and grow.
How Improved Communications Fuel Business GrowthFonality
Many businesses find the key to maximizing their communications in a Unified Communications (UC) solution. UC offers the functionality of the most sophisticated business phone system, with communication tools that help companies make smart decisions faster to gain efficiencies and accelerate growth.
A Unified Communication Solution refers to a phone system that unifies several communication methods within a business. It combines all the ways of communication, including video conferencing, phone calls, SMS, email, instant messaging, and fax. UcaaS Solution provides a single communication platform for enterprises to improve collaboration and communication between the internal staff and clients.
Do you want to switch to Mitel’s MiCloud Flex? After a seamless migration, you’ll have an easy way to call colleagues and customers, topped off with a host of useful UC functionalities that come with the platform. Just follow our webinar ‘Mitel MiCloud Flex: an introduction’ to get started.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. Contact centres have been in existence for
a while now. Previously, customer
interactions took place via call centres.
3. These customer support centres
required heavy hardware set-ups and
offered only a few basic features.
4. Slowly, as technology
advanced, customer
expectations also grew. Clients
now expect immediate query
resolution, keeping businesses
on their toes.
5. This is where a contact centre
comes into play. It facilitates
quick customer interactions in
more ways than one, whether it
is messaging, emails, social
media or more.
With the right software, It can
even enable you to provide
omnichannel customer service.
6. The Covid-19 pandemic forced
businesses across the globe to
move to the remote working
model.
What started as a temporary
arrangement soon became the
new normal, owing to its
numerous advantages.
7. Contact centres, with their flexible
plans and customisable features,
worked well with this shift. They
helped clients and businesses
navigate to stability through the
chaos.
Let’s look at what virtual contact
centres are
8. Virtual contact centres have the
same goals as traditional call
centres.
The only difference is that they run
on the cloud and allow employees
to work from anywhere with just a
computer, IP phone or mobile and
a stable Internet connection.
9. VCCs offer benefits like call
conferencing, barging, routing, and
distribution, employee performance
monitoring and much more.
10. Here are the main reasons
why virtual contact centres
can be the future of contact
centre businesses
12. On-premise contact centres
require new equipment and
software in case of any
upgrade.
Whereas updating a cloud-
based contact centre is a very
simple and quick process.
14. Cloud-based contact centres
eliminate the expense of
physical buildings as work
happens over the Internet.
Businesses don’t have to spend
on office spaces, stationery,
and the likes. And employees
too save travel and other work-
related expenditures.
16. An on-premise contact centre
requires employees to work in
multiple shifts or have
branches in different time
zones.
With VCCs, organisations can
hire staff from different time
zones as needed and they can
work from the comfort of their
homes.
18. Virtual contact centres are not
just business-friendly, they’re
environment-friendly too.
When people work from home,
their carbon footprint reduces.
Low fossil fuel consumption
reduces greenhouse gas
emissions, making the world a
better place to live in.
19. Customer service is important for
businesses of all industries. A
VCC provides a bird’s eye view of
the teams’ and business’
performances.
Managers are able to proactively
resolve issues and deliver
exemplary customer experieces.
20. About us
Acefone delivers cloud-based
communication services that ensure the
complete security of your business data.
Our solutions include hosted phone systems,
CRM integrations and help desk integrations
that offer seamless communications and let
you work from anywhere without burning a
hole in your pocket.
To know more visit www.acefone.com/uk/
or call us at 0800-084-3663