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1
Corporate Overview
Speaker Name, DD Month YEAR
June 2015
2
>100
Worldwide presence: More
than 100 countries
2900+
resellers
830,000+
customers
2700+
employees
Our Company
Recent breakthroughs:
• New Smart Desk Phones
• Near Field Comms Call Shift
• Intelligent Fabric
• Unified Access
• Network Analytics
“Visionary”
“Leader”
Thought leadership and market recognition:
At-a-glance
President:
Michel
Emelianoff
15%
R&D approx.
15% of budget
HQ Company HQ in Colombes (near Paris), France
North America HQ in Calabasas, California, USA
3
Enterprise Market Trends
of mobile workers are
allowed to use their
personal mobile devices
for work BYOD
70%
of employees believe
mobile devices will become their
primary work computing devices in
the next 5 years
49%
1. Mobility is
table stakes
4. UC&C is
rapidly moving
to the cloud
2. BYOD is a
reality
5. Services now
produce more
revenue than
products
by 2015, the world’s mobile
worker population will
reach 1.3 billion – 37.2% of
the total workforce
1.3
3. Ubiquitous
connectivity
is the
first goal
6. But enterprise
networks
aren’t ready
Conversations and
collaboration
in context are the
ultimate goal
of enterprise networks are at
their breaking point with the
increase in multi-media heavy
traffic, ubiquitous connectivity
and variety of devices that
define the mobile network
50of the largest tech
companies have sold
more services than
products in 2014
80%
of IT planners anticipate they will
acquire unified communication
functionality via a cloud-based
approach by 2017
48%
4
Creating the Experience Economy
Where businesses must
orchestrate memorable events
for customers, and that memory
itself becomes the product —
the experience
Commodity Product Service
Experience
5
And what makes the connected
experience is personal and
particular to the context —
the experience in context
Situational contexts where experiences happen
Creating the Experience Economy: Enterprise Example
Commodity Product Service
6
Which Leads to New Business Challenges
Growth
New
Business
Models
New
Technologies
New
Uses
• From dial tone to
anytime, anywhere
conversations
• From fixed to mobile
• From office hours to
always on
• From proprietary to
industry standards
(IP/SIP)
• From desktop to cloud
• From company provided
to BYOD
• From wired to wireless
• From manual to
automation
• From CAPEX/OPEX to
as-a-service models
• From technology deployment
to business outcomes
• From generic to tailored offers
7
Our Vision to Address These Challenges
Innovation
For Business
Growth
Tangible
Business
Outcomes
Personalized
Connected
Experience
Open
Collaboration
For Shared
Success
8
Our Mission
With our partners,
we co-create the
personalized
connected experience
that delivers tangible
outcomes for our
customers and their
end-users.
9
Achieve Tangible Business Outcomes With:
Collaborative
Conversations
Application
Fluent Network
Cloud
Transitions
Partner
Ecosystem
Products &
Services
10
Make Conversations Collaborative
Collaborative Conversations
Wide range of solutions
• Open platforms that deliver
an exceptional user
experience supported by
innovative applications and
state-of-the-art devices
Partner
Ecosystem
Application
Fluent
Network
Cloud
Transitions
Products &
Services
11
Using Next Generation Communications Platforms
Adapt to new ways of working
Embrace new work styles and improve productivity
Provide a user experience that is simple to deploy, easy to use and
seamless across devices with a work style designed to improve
employees’ productivity and keep pace with business changes
Chose your consumption model
Enable the cloud transformation
Adapt to new consumption models with the ability to consume solutions
as-a-product, or as-a-service using full cloud, hybrid, or overlay models
Manage evolution of technology
Assure smooth IT transformation with flexible platforms
Transition smoothly with flexible, modular and sustainable software
platforms based on IS/SIP that can be fully virtualized to support new
work styles and new business models
12
At every stage of the evolutionary chain
Ensuring the Right Experience to Provide Value
ConversationsCollaboration
• Unified communications
• Voice mail
• Instant messaging
• Mobility
• Customer service
• Cloud applications
• Security
• Conferencing
• Collaboration
• Video communications
• Managed and hosted
services
• Workforce management
and integration
• Social media integration
• Multi-user
• Multi-device
• Multi-media
conversations
• PBX
• Voice communication
servers
CommunicationsConnectivity
13
• Web services
• APIs
• SIP interoperability
• Developer portal
• Applications eco-system
• Customer self-service
Collaborative Conversations
Our Offer: OpenTouch Suite Overlay
• Unified communications and mobility
• Messaging center
• Visual communications
• Collaboration
• Web conferencing
• Broadcasting
• Inbound/outbound customer service
Communication
Devices
Third-Party
Applications
Support
Education
Professional and
Managed
Services
• Soft clients (smart phones, tablet, PC)
• Premium DeskPhones
• Docking stations
• Smart desk phone
• DECT
• VoWLAN
• Conferencing modules
• Whiteboards
• OpenTouch™
• OmniPCX™ Enterprise
• OmniPCX Office (SMB)
• OpenTouch Customer Service
• Unified Management
IP/SIP
Communication
Platforms and
Infrastructure
Communication
Applications
and Customer
Service
14
Collaborative Conversations
Wide range of solutions
• An open platform that
delivers an exceptional
user experience supported
by innovative applications
and state-of-the-art
devices
Make Networks Application Fluent
Application Fluent Network
Maximize network efficiency
• Streamlined operations
• Fine-grained management
and control of
users/application
• Simplified architecture to
cope with new multimedia
applications
• Converged campus
networks
• Data center networks
• Cloud services networks
Partner
Ecosystem
Collaborative
Conversations
Cloud
Transitions
Products &
Services
15
Streamlined operations
Bringing agility to the network and simplifying the life of IT
Enable rapid deployment, management and operations of the network
through built-in intelligence and unified management capabilities with
standards-based interfaces to SDN workflow tools.
Automatic control
Dynamic tuning and high quality user experience
Deliver comprehensive visibility into users, devices and
applications to deliver fine grained QoS and policy enforcement
that automatically adjusts to adds/moves/changes
Resilient architecture
Scalable, secure and highly available
Provide an innovative low latency, network architecture with an
extensive portfolio of industry-leading, right-sized platforms
With a Unique Strategy
Application Fluent Network
16
Ensuring a High Quality User Experience
Technologies fueling the Application Fluent Network strategy
Unified Access
Intelligent Fabric
Network Analytics
An Application Fluent Network is
capable of automatically adjusting
resources at the application level,
with a resilient architecture and
automated control, to ultimately
deliver a high quality user experience.
Maximize
Network
Efficiency
Maximize
Network
Efficiency
17
• BYOD services
• Host Integrity Check
• Network Access Control
• Guest access
• Network Analytics
• User/device/application policy
enforcement
Application Fluent Network
Our offer: Network portfolio
• OmniVista 2500 LAN/WLAN Unified
management
• OmniVista 2500 Virtual Machine
Manager
• 5620 Services Aware Manager
Unified
Access
Network
Security
Support
Education
Professional
and Managed
Services
• OmniSwitch 9000E, 6860, 6855, 6450,
6250 edge/access switches
• OmniAccess WLAN
• WLAN Controllers
• Access Points (AP, IAP, RAP)
• OmniAccess Enterprise Services Routers
• Managed access services
• SDN programmability
• OmniSwitch 10K, 9000E, 6900, 6860
core & data center switches
• Pod and Mesh Data Center fabric
• Network automation for virtual
machine mobility
• Network virtualization (VXLAN)
• SDN Programmability
Data Center
and Core
Network
Management
18
Collaborative Conversations
Wide range of solutions
• An open platform that
delivers an exceptional
user experience supported
by innovative applications
and state-of-the-art
devices
And Transform Business Models to Intelligently Manage
Cloud transitions
Application Fluent Network
Maximize network efficiency
• Streamlined operations
• Fine-grained management
and control of
users/application
• Simplified architecture to
cope with new multimedia
applications
• Converged campus
networks
• Data center networks
• Cloud services networks
Partner
Ecosystem
Collaborative
Conversations
Application
Fluent
Network
Cloud Transitions
Flexible deployment models
• A-la-carte consumption schemes for:
• IT budget constraints
• Growing demand for as-a-service
communications and network resources
• Hybrid solutions from premises to the cloud
Products &
Services
19
Cloud Portfolio
Our offer
Next-Gen Communications Platform
SIP at the core communications architecture delivers native multi-
media, multi-device and multi-party conversations, integrated into
carriers[-like] architectures for private or exclusive semi-private cloud
Flexible Deployment Models
Hosted or on premises platforms and services to enable managed
services and OPEX-oriented models, favoring services over products and
strengthening both customer loyalty and the relationship with them
Application Fluent Data Center Network
Fully scalable pod/mesh network, optimized storage traffic and
connectivity, data center performance and virtualization
“fluency” with full SDN programmability
Cloud Service Business Model
Metro Ethernet access, enablement of the network services
business model for SPs and BPs, providing unified, secure and
guaranteed wired/wireless network services
20
The Cloud Evolution
Flexible deployment
Infrastructure
Apps and Services
Flexible Models
Enabling the delivery of
communications infrastructure,
applications and services through an
as-a-service model that organizations
can consume on demand, with the
appropriate elasticity that their
businesses require.
Flexible
Deployment
Cloud transitions + flexible deployment = Transform business models
21
Cloud-based Communications Portfolio
Our solution: OpenTouch Suite for Cloud
OpenTouch Personal
Cloud Solution
• A collection of discrete communication
applications that are offered to end
users in an overlay, infrastructure
agnostic, as-a-service model
Office
Cloud
Solutions
Personal
Cloud
Solutions
Enterprise
Cloud
Solutions
Management
and Business
Tools
Support
Education
Professional
and Managed
Services
OpenTouch Enterprise
Cloud Solution
• A solution that enables cloud service
providers, systems integrators and BPs
to deliver a UCaaS offer that provides
a secure and private communication
and conversation experience to mid
and large enterprises
Management and
Business Tools
• Management and business tools enabling
the as-a-service model, such as integrated
management and provisioning tools,
including mobile management, application
and service catalog, user security/policy
management
OpenTouch Office
Cloud Solution
• An OXO based solution that enables
BPs and VADs to deliver a UCaaS offer
that provides a secure and private
communication experience to SMB
enterprises (up to 50 users)
22
A Range of Services
Key expertise for success
Investment protection, cost control
• 24/7, worldwide support coverage
• Software support and evolution
• Hardware support and replacement
• Multi-year
Vendor accompaniment
• Managed services
• Network operation
• CAPEX to OPEX
• Performance and change
management
• Hosting
• Field services
Ensure knowledge transfer, accelerated
adoption success
• Training courses for all products
• Adapted to job function and profiles
• Multi-media, class, web-based, remote,
etc.
• Our premises or on customer site
• Standard/customizable offer
Vendor assurance, risk mitigation
• Integration services
• Mentoring, consulting services
• Project management
• Resident engineer
Extra value through customizations
• Application services
• Customized applications
Support
Services
Managed
Services
Education
Services
Products
and
Solutions
Professional
Services
Business Partners
Global Project Management
23
Business focus
• On products connected to supplier
• Supplier provides connected technology,
build customer knowledge, measures
consumption and monitors key indicators
• To create the desired client end-user
experiences with:
• Adoption Services
• Information Services
• Operation Services
• To optimize use and outcomes and transform
the technology into business value
Technology focus
• From products not connected to supplier
• Supplier provides technology and
partner/supplier sells services to keep it
running
• Managed Services
• Support and Maintenance Services
• Education Services
• Implementation Services
• Technical Design Services
Leading to Tangible Business Outcomes in a Changing Market
From supplier to collaboration partner
Outcome Labs co-creates business value with partners and customers at the center
Service Business Model
Post-bill consumption and outcomes
Outcome Labs is our
internal lean
startup incubating
digital and business
capabilities
necessary to
transition from
selling products to
delivering outcomes
Outcome
Labs
Product Business Model
Supplier pre-sell capacity
24
Education Healthcare Hospitality
Transport Energy Public Safety & Defense
Finance Manufacturing Government
With a Tailored Approach to Industries
From small to multi-national in every industry
Partner Ecosystem
25
And an Unmatched Partner Ecosystem
Global Partners, System Integrators and Service ProvidersTechnology Partners
Ionix
Global Project Management
26
With Worldwide Partners for Global Success
2900+
resellers
830,000+
customers
>100
countries
27
Thought Leadership and Market Recognition
AWARD WINNER
2014
Global Unified
Communications
Product
Differentiation
Excellence Award
2013
European Visual
Collaboration
Customer Value
Leadership Award
2012
Global SMB Enterprise
Communications
Platforms
Market Share
Leadership Award
MARKET RANKING
2014
“Strong” for OmniPCX
Enterprise and
Opentouch
“Very strong” for
Enterprise Networking
and Data Center,
OmniSwitch portfolio
and Data Center Mesh
and UC and Contact
Center
MARKET RANKING
2014
Global “Visionary” in
Wired and Wireless
LAN Access MQs
“Challenger” in the
UC and Contact
Center Infrastructure
MQs
2013
“Positive” ranking in
the EMEA UC for SMB
MarketScope
Global “Leader” in
Corporate Telephony
Magic Quadrant (MQ)
MARKET RANKING
2013
“Major player” WW
UC&C MarketScape
2012
“Major player” in
WW Mobile UC&C
MarketScape
AWARD WINNER
2012
PilotHouse award for
UC Market
Challengers – highest
overall ratings among
all vendors in end-
user survey
2012
NYC Accessibility
Award:
Telecommunication
Products serving
People with
Disabilities
MARKET RANKING
2014
“Strong Performer”
Forrester Wave™:
On-Premises UC&C
2013
“Strong Performer”
Forrester Wave: in
Data Center
Networking Hardware
2014
Certified Support Staff
Excellence Center for
Networks
For Intelligent
Fabric Technology
AWARD WINNER
2014
Communications
Solutions of the
Year – Alcatel-
Lucent Premium
Deskphones
Communications
Solutions Product of
the Year – Alcatel-
Lucent OpenTouch
Conversation
2015
28
Working With Our Partners, Helping Our Customers
Innovations that transform the experience when people communicate
Students at
University of
Johannesburg
Partners at
ICON Voice
Networks
Small Business &
Deutsche Telekom
Healthcare
Professionals at
Advocate
Healthcare
Guests at
Accor Asia Pacific
29
Linkedin.com/company/alcatellucententerprise
Twitter.com/ALUEnterprise
Facebook.com/ALUEnterprise
Youtube.com/user/enterpriseALU
Slideshare.net/Alcatel-Lucent_Enterprise
Storify.com/ALUEnterprise
Follow us on:
30
enterprise.alcatel-lucent.com

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ALE Corporate Overview

  • 1. 1 Corporate Overview Speaker Name, DD Month YEAR June 2015
  • 2. 2 >100 Worldwide presence: More than 100 countries 2900+ resellers 830,000+ customers 2700+ employees Our Company Recent breakthroughs: • New Smart Desk Phones • Near Field Comms Call Shift • Intelligent Fabric • Unified Access • Network Analytics “Visionary” “Leader” Thought leadership and market recognition: At-a-glance President: Michel Emelianoff 15% R&D approx. 15% of budget HQ Company HQ in Colombes (near Paris), France North America HQ in Calabasas, California, USA
  • 3. 3 Enterprise Market Trends of mobile workers are allowed to use their personal mobile devices for work BYOD 70% of employees believe mobile devices will become their primary work computing devices in the next 5 years 49% 1. Mobility is table stakes 4. UC&C is rapidly moving to the cloud 2. BYOD is a reality 5. Services now produce more revenue than products by 2015, the world’s mobile worker population will reach 1.3 billion – 37.2% of the total workforce 1.3 3. Ubiquitous connectivity is the first goal 6. But enterprise networks aren’t ready Conversations and collaboration in context are the ultimate goal of enterprise networks are at their breaking point with the increase in multi-media heavy traffic, ubiquitous connectivity and variety of devices that define the mobile network 50of the largest tech companies have sold more services than products in 2014 80% of IT planners anticipate they will acquire unified communication functionality via a cloud-based approach by 2017 48%
  • 4. 4 Creating the Experience Economy Where businesses must orchestrate memorable events for customers, and that memory itself becomes the product — the experience Commodity Product Service Experience
  • 5. 5 And what makes the connected experience is personal and particular to the context — the experience in context Situational contexts where experiences happen Creating the Experience Economy: Enterprise Example Commodity Product Service
  • 6. 6 Which Leads to New Business Challenges Growth New Business Models New Technologies New Uses • From dial tone to anytime, anywhere conversations • From fixed to mobile • From office hours to always on • From proprietary to industry standards (IP/SIP) • From desktop to cloud • From company provided to BYOD • From wired to wireless • From manual to automation • From CAPEX/OPEX to as-a-service models • From technology deployment to business outcomes • From generic to tailored offers
  • 7. 7 Our Vision to Address These Challenges Innovation For Business Growth Tangible Business Outcomes Personalized Connected Experience Open Collaboration For Shared Success
  • 8. 8 Our Mission With our partners, we co-create the personalized connected experience that delivers tangible outcomes for our customers and their end-users.
  • 9. 9 Achieve Tangible Business Outcomes With: Collaborative Conversations Application Fluent Network Cloud Transitions Partner Ecosystem Products & Services
  • 10. 10 Make Conversations Collaborative Collaborative Conversations Wide range of solutions • Open platforms that deliver an exceptional user experience supported by innovative applications and state-of-the-art devices Partner Ecosystem Application Fluent Network Cloud Transitions Products & Services
  • 11. 11 Using Next Generation Communications Platforms Adapt to new ways of working Embrace new work styles and improve productivity Provide a user experience that is simple to deploy, easy to use and seamless across devices with a work style designed to improve employees’ productivity and keep pace with business changes Chose your consumption model Enable the cloud transformation Adapt to new consumption models with the ability to consume solutions as-a-product, or as-a-service using full cloud, hybrid, or overlay models Manage evolution of technology Assure smooth IT transformation with flexible platforms Transition smoothly with flexible, modular and sustainable software platforms based on IS/SIP that can be fully virtualized to support new work styles and new business models
  • 12. 12 At every stage of the evolutionary chain Ensuring the Right Experience to Provide Value ConversationsCollaboration • Unified communications • Voice mail • Instant messaging • Mobility • Customer service • Cloud applications • Security • Conferencing • Collaboration • Video communications • Managed and hosted services • Workforce management and integration • Social media integration • Multi-user • Multi-device • Multi-media conversations • PBX • Voice communication servers CommunicationsConnectivity
  • 13. 13 • Web services • APIs • SIP interoperability • Developer portal • Applications eco-system • Customer self-service Collaborative Conversations Our Offer: OpenTouch Suite Overlay • Unified communications and mobility • Messaging center • Visual communications • Collaboration • Web conferencing • Broadcasting • Inbound/outbound customer service Communication Devices Third-Party Applications Support Education Professional and Managed Services • Soft clients (smart phones, tablet, PC) • Premium DeskPhones • Docking stations • Smart desk phone • DECT • VoWLAN • Conferencing modules • Whiteboards • OpenTouch™ • OmniPCX™ Enterprise • OmniPCX Office (SMB) • OpenTouch Customer Service • Unified Management IP/SIP Communication Platforms and Infrastructure Communication Applications and Customer Service
  • 14. 14 Collaborative Conversations Wide range of solutions • An open platform that delivers an exceptional user experience supported by innovative applications and state-of-the-art devices Make Networks Application Fluent Application Fluent Network Maximize network efficiency • Streamlined operations • Fine-grained management and control of users/application • Simplified architecture to cope with new multimedia applications • Converged campus networks • Data center networks • Cloud services networks Partner Ecosystem Collaborative Conversations Cloud Transitions Products & Services
  • 15. 15 Streamlined operations Bringing agility to the network and simplifying the life of IT Enable rapid deployment, management and operations of the network through built-in intelligence and unified management capabilities with standards-based interfaces to SDN workflow tools. Automatic control Dynamic tuning and high quality user experience Deliver comprehensive visibility into users, devices and applications to deliver fine grained QoS and policy enforcement that automatically adjusts to adds/moves/changes Resilient architecture Scalable, secure and highly available Provide an innovative low latency, network architecture with an extensive portfolio of industry-leading, right-sized platforms With a Unique Strategy Application Fluent Network
  • 16. 16 Ensuring a High Quality User Experience Technologies fueling the Application Fluent Network strategy Unified Access Intelligent Fabric Network Analytics An Application Fluent Network is capable of automatically adjusting resources at the application level, with a resilient architecture and automated control, to ultimately deliver a high quality user experience. Maximize Network Efficiency Maximize Network Efficiency
  • 17. 17 • BYOD services • Host Integrity Check • Network Access Control • Guest access • Network Analytics • User/device/application policy enforcement Application Fluent Network Our offer: Network portfolio • OmniVista 2500 LAN/WLAN Unified management • OmniVista 2500 Virtual Machine Manager • 5620 Services Aware Manager Unified Access Network Security Support Education Professional and Managed Services • OmniSwitch 9000E, 6860, 6855, 6450, 6250 edge/access switches • OmniAccess WLAN • WLAN Controllers • Access Points (AP, IAP, RAP) • OmniAccess Enterprise Services Routers • Managed access services • SDN programmability • OmniSwitch 10K, 9000E, 6900, 6860 core & data center switches • Pod and Mesh Data Center fabric • Network automation for virtual machine mobility • Network virtualization (VXLAN) • SDN Programmability Data Center and Core Network Management
  • 18. 18 Collaborative Conversations Wide range of solutions • An open platform that delivers an exceptional user experience supported by innovative applications and state-of-the-art devices And Transform Business Models to Intelligently Manage Cloud transitions Application Fluent Network Maximize network efficiency • Streamlined operations • Fine-grained management and control of users/application • Simplified architecture to cope with new multimedia applications • Converged campus networks • Data center networks • Cloud services networks Partner Ecosystem Collaborative Conversations Application Fluent Network Cloud Transitions Flexible deployment models • A-la-carte consumption schemes for: • IT budget constraints • Growing demand for as-a-service communications and network resources • Hybrid solutions from premises to the cloud Products & Services
  • 19. 19 Cloud Portfolio Our offer Next-Gen Communications Platform SIP at the core communications architecture delivers native multi- media, multi-device and multi-party conversations, integrated into carriers[-like] architectures for private or exclusive semi-private cloud Flexible Deployment Models Hosted or on premises platforms and services to enable managed services and OPEX-oriented models, favoring services over products and strengthening both customer loyalty and the relationship with them Application Fluent Data Center Network Fully scalable pod/mesh network, optimized storage traffic and connectivity, data center performance and virtualization “fluency” with full SDN programmability Cloud Service Business Model Metro Ethernet access, enablement of the network services business model for SPs and BPs, providing unified, secure and guaranteed wired/wireless network services
  • 20. 20 The Cloud Evolution Flexible deployment Infrastructure Apps and Services Flexible Models Enabling the delivery of communications infrastructure, applications and services through an as-a-service model that organizations can consume on demand, with the appropriate elasticity that their businesses require. Flexible Deployment Cloud transitions + flexible deployment = Transform business models
  • 21. 21 Cloud-based Communications Portfolio Our solution: OpenTouch Suite for Cloud OpenTouch Personal Cloud Solution • A collection of discrete communication applications that are offered to end users in an overlay, infrastructure agnostic, as-a-service model Office Cloud Solutions Personal Cloud Solutions Enterprise Cloud Solutions Management and Business Tools Support Education Professional and Managed Services OpenTouch Enterprise Cloud Solution • A solution that enables cloud service providers, systems integrators and BPs to deliver a UCaaS offer that provides a secure and private communication and conversation experience to mid and large enterprises Management and Business Tools • Management and business tools enabling the as-a-service model, such as integrated management and provisioning tools, including mobile management, application and service catalog, user security/policy management OpenTouch Office Cloud Solution • An OXO based solution that enables BPs and VADs to deliver a UCaaS offer that provides a secure and private communication experience to SMB enterprises (up to 50 users)
  • 22. 22 A Range of Services Key expertise for success Investment protection, cost control • 24/7, worldwide support coverage • Software support and evolution • Hardware support and replacement • Multi-year Vendor accompaniment • Managed services • Network operation • CAPEX to OPEX • Performance and change management • Hosting • Field services Ensure knowledge transfer, accelerated adoption success • Training courses for all products • Adapted to job function and profiles • Multi-media, class, web-based, remote, etc. • Our premises or on customer site • Standard/customizable offer Vendor assurance, risk mitigation • Integration services • Mentoring, consulting services • Project management • Resident engineer Extra value through customizations • Application services • Customized applications Support Services Managed Services Education Services Products and Solutions Professional Services Business Partners Global Project Management
  • 23. 23 Business focus • On products connected to supplier • Supplier provides connected technology, build customer knowledge, measures consumption and monitors key indicators • To create the desired client end-user experiences with: • Adoption Services • Information Services • Operation Services • To optimize use and outcomes and transform the technology into business value Technology focus • From products not connected to supplier • Supplier provides technology and partner/supplier sells services to keep it running • Managed Services • Support and Maintenance Services • Education Services • Implementation Services • Technical Design Services Leading to Tangible Business Outcomes in a Changing Market From supplier to collaboration partner Outcome Labs co-creates business value with partners and customers at the center Service Business Model Post-bill consumption and outcomes Outcome Labs is our internal lean startup incubating digital and business capabilities necessary to transition from selling products to delivering outcomes Outcome Labs Product Business Model Supplier pre-sell capacity
  • 24. 24 Education Healthcare Hospitality Transport Energy Public Safety & Defense Finance Manufacturing Government With a Tailored Approach to Industries From small to multi-national in every industry Partner Ecosystem
  • 25. 25 And an Unmatched Partner Ecosystem Global Partners, System Integrators and Service ProvidersTechnology Partners Ionix Global Project Management
  • 26. 26 With Worldwide Partners for Global Success 2900+ resellers 830,000+ customers >100 countries
  • 27. 27 Thought Leadership and Market Recognition AWARD WINNER 2014 Global Unified Communications Product Differentiation Excellence Award 2013 European Visual Collaboration Customer Value Leadership Award 2012 Global SMB Enterprise Communications Platforms Market Share Leadership Award MARKET RANKING 2014 “Strong” for OmniPCX Enterprise and Opentouch “Very strong” for Enterprise Networking and Data Center, OmniSwitch portfolio and Data Center Mesh and UC and Contact Center MARKET RANKING 2014 Global “Visionary” in Wired and Wireless LAN Access MQs “Challenger” in the UC and Contact Center Infrastructure MQs 2013 “Positive” ranking in the EMEA UC for SMB MarketScope Global “Leader” in Corporate Telephony Magic Quadrant (MQ) MARKET RANKING 2013 “Major player” WW UC&C MarketScape 2012 “Major player” in WW Mobile UC&C MarketScape AWARD WINNER 2012 PilotHouse award for UC Market Challengers – highest overall ratings among all vendors in end- user survey 2012 NYC Accessibility Award: Telecommunication Products serving People with Disabilities MARKET RANKING 2014 “Strong Performer” Forrester Wave™: On-Premises UC&C 2013 “Strong Performer” Forrester Wave: in Data Center Networking Hardware 2014 Certified Support Staff Excellence Center for Networks For Intelligent Fabric Technology AWARD WINNER 2014 Communications Solutions of the Year – Alcatel- Lucent Premium Deskphones Communications Solutions Product of the Year – Alcatel- Lucent OpenTouch Conversation 2015
  • 28. 28 Working With Our Partners, Helping Our Customers Innovations that transform the experience when people communicate Students at University of Johannesburg Partners at ICON Voice Networks Small Business & Deutsche Telekom Healthcare Professionals at Advocate Healthcare Guests at Accor Asia Pacific