Mitel's mission is to deliver secure communication and collaboration solutions that allow customers to connect anywhere over any medium using their preferred devices and applications. Their vision is to make communication and collaboration seamless. Mitel is pursuing growth in mobile, contact center, and cloud services by leveraging their foundation of serving enterprise customers. They operate a network of geo-redundant tier 4 data centers for their MiCloud services to ensure high availability and disaster recovery.

1. mission
To deliver solutions that enable
our customers to communicate
and collaborate – anywhere, over
any medium with the devices and
applications of choice, securely
“One touch to connect real-time”
vision“To make communication
and collaboration seamless”

2. Look Familiar?

4. Mitel Today

5. Mitel Strategy – Build Growth Pillars on Firm
Foundation
Expand
Into
mobile
• Rapidly growing end
market
(55% CAGR)
• Convergence of
fixed and mobile
technologies
• BYOD movement
Expand
in the
Contact
center
• Rapid growth
with 30% year
to date
• Results outpacing
market growth
by 3x
• Robust Ecosystem
Accelerate
in the
cloud
• Fastest growing
• Public and private
• Revenues exceeded
10%
of total quarterly
revenue
Maximize value in the core – our foundation
• Solid revenue • Excellent improvement in gross margin • Hardware to software transition • Large installed base

6. Uniquely positioned
to lead the mobile
enterprise

7. our foundation
maximize value in the base
OWN
The Enterprise Cloud
OWN
4G LTE Mobile
Managed
Services
Private
Cloud
Vertical
Applications
Contact
Center
Create the Mobile Enterprise

8. Mitel’s Leadership & Growth

9. Mitel Powers the Cloud

10. Q4 2015 Business Highlights
Solid Financials
• Record Revenue & Adjusted EBITDA
• Beat consensus on Revenue, Adjusted
EBITDA & EPS
• Delivered 32% EPS growth and 7% revenue
growth year on year (constant currency)
• Cloud and Mobile, posted growth of 44%
and 73%, respectively
Growing Market Momentum
• Mitel Mobile deploys its voice and video over
LTE solution to support Smartfren’s recently
announced Andromax LTE mobile device
launch
• Continued adoption in the North American
market of Mitel’s wholesale cloud offerings,
most recently with the signing of a major
Canadian carrier
Expanding Footprint
• Added 31,000 recurring cloud users in
quarter, and 166,000 total cloud users
(recurring and non-recurring)
• Next generation Mobile services now in
network-wide rollout with 9 carriers
Ongoing Innovation
• Pardeep Kohli named President of Mitel 5G
Cloud Connectivity, a new initiative focused
on next-generation mobile services
• Frost & Sullivan Excellence in New Product
Launch Award for extending enterprise
communications features to mobile phones
associated diverse PBX base of products

11. Customer Buying Behavior
11
Small
Business
(1-30 employees):
Mid
Market
(30-1000 employees):
Extra-Large
Enterprise
(10,000+ employees):
Large
Enterprise
(1000+ employees):
Interest in Public Cloud
Interest in Private Cloud
MiCloud Office MiCloud Business MiCloud Enterprise

12. Real-Time
Communications
Increased productivity &
collaboration
MiCloud Enterprise- Key Customer Value
Cloud
Public, Private or
Hybrid
Mobility
Anytime, Anywhere
On Device of Choice
Customizable
Feature rich and custom built
Customer First
Contact Center and
Integrations

13. Customizable
Easy to Deploy
Easy to Manage
Scalable
Cloud-enabled

14. Customized Contact Center/IVR
Applications
Recording
CRM Integrations
Workforce Management
Real-time and custom historical reporting

15. Cloud Architecture

16. Kelowna
Canada
Toronto
CanadaSeattle
Washington
Dallas
Texas
Primary
Data Center
• Equinox- tier 4
• Hardware Data Center
• MiCloud Business Geo-Resilient
with Miami
• Mitel SIP Trunks
• NNI wSprint – (1Gb) Miami
Florida
Worldwide Geo Redundant Enterprise Data Centers
Resilient
Data Center
• Coresite- tier 4
• Virtual Data Center
• Resilient to Reston
• Rack space for CPE Xconnect
• NNI wSprint – (1Gb)
• Rackforce- tier 3
• Virtual Data Center
• IRackSpace (CPE Xconnect)
• Vidyo Gateway & Router
• Geo Redundant with Toronto
• SIP Direct Commwave, BYOS
• Rackforce – Tier 3
• Virtual Data Center
• IRackSpace (CPE cross connect)
• Geo Redundant with Kelowna
• Verizon- tier 4
• Hardware Data Center
• Mitel SIP Trunks
• NNI wSprint – (1Gb)
• MiCloud Business Geo-Resilient
with Seattle
Mitel’s North America’s Cloud Footprint
• Coresite – tier 4
• Virtual Data Center
• Resilient with Dallas
• Rackspace for CPE Xconnect
• NNI wSprint – (1Gb)
Reston
Virginia

17. MiCloud Data
Centers
Tier 4 Data Centers
• Manned Access: Highly restricted 24/7/365
manned access with indoor and outdoor
full premise surveillance.
• Authorization: 3 factor authorization
including client card and biometrics.
• Certifications: Certified to Information
Security SSAE-16 (SOC 1-3), HIPAA, Quality
Management 9001, are more.
• Cross Connects: Secure direct cross
connects with all major ISPs.

18. Disaster Recovery
MiCloud Highly Available Service
•Resilient Data Centers: MiCloud is operated in
geographically resilient Tier 4 data centers.
•Redundant Systems: Tier 4 data centers provide
redundant power, network and cooling services.
•End-2-End Control: Mitel’s end 2 end
implementation enables quick disaster
identification and restoration in recovery scenarios.
•Active Failover: MiCloud’s resilience is based on
active failover through database duplication of
SBCs, applications, and phone systems.

19. Data
Center