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>>> Contact us: 888.301.1721 www.fusionconnect.com
Clear Connections in the CloudSM
CLOUD UNIFIED COMMUNICATIONS
(UC)
Ultimate Connectivity, Mobility, Collaboration
Fusion Cloud Unified Communications (UC) is a cloud-based phone, conferencing, messaging and collaboration service that
combines the cost savings of cloud services with the productivity of Unified Communications (UC).
Communicating today means immediately connecting with people and information virtually anytime and anywhere. Cloud UC
delivers that immediate connection with new capabilities for collaboration over multiple devices and desktop applications. It is
voicemail, web, video, messaging and phone services built on an IP network, connecting businesses, employees and customers
nationwide.
REDUCED COSTS BENEFITS
With Fusion Cloud UC, traditional PBX costs are eliminated. Third party web
collaboration, conferencing, Instant Messaging and Presence (IM&P) services
such as Microsoft Lync are no longer required. All on-net calls are free and you
can maximize your savings by selecting a usage plan suited to your business.
Maximum feature flexibility
Save on communications and
3rd
party collaboration costs
Mobile and desktop, wherever
you go
Built-in business continuity
Future-proof
MAXIMUM PRODUCTIVITY
Use Fusion Cloud UC to connect with co-workers across the country for a video
or conference call with a simple click. Or review documents real-time anywhere
with our fully integrated desktop collaboration suite. Or upgrade your business
with a full-fledged call center or corporate IM solution, with zero integration
cost. That’s the power of Fusion Cloud UC.
READY FOR TOMORROW
Add services, usage bundles and applications as your business evolves. What’s
more, as new technologies such as Web Real-Time Communication (WebRTC)
gain industry support, your Fusion Cloud UC solution will take your business to
productivity levels you couldn’t imagine yesterday.
SERVICE EXCELLENCE
Fusion has reached one of the highest levels of customer retention in the
industry with some customers exceeding 20 years of service. Find out how your
customers can experience the same level of satisfaction by contacting us at
866.885.0014.
>>> Contact us: 888.301.1721 www.fusionconnect.com
CLOUD UNIFIED COMMUNICATIONS
SERVICE PACKAGES
With Fusion Cloud UC, assign each employee and phone location a service package and handset best suited to the specific
need. Unlike other PBX solutions, add as many users as needed when your business evolves, with no need for additional
equipment. What’s more, add cloud-based enterprise-grade features in an instant, such as a call center, and unleash the power
of cloud communications.
Individual Service Packages Options
Common Area Seat Billing Administration Portal
Voice Seat Voice Administration Portal
Collaboration Seat Audio Conferencing Portal
Concurrent Call Path (call paths must be ordered if seats Fusion Anywhere Portal
are ordered with no usage included) Unified Messaging Portal
Call center queue (standard or premium)
Call center agent add-on (standard or premium)
Equipment Call center agent software client (agent or supervisor)
Polycom SoundPoint IP 335, 450, 550, 560, 650, 670 Individual audio-conferencing bridges
Polycom SoundStation IP 6000 Auto-attendant
Polycom VVX 300/310, 400/410, 500, 600 Auto-attendant additional menu
Polycom VVX USB Camera (video calling) Hunt Group
Polycom VVX / SoundPoint Expansion Modules Receptionist software client
Cisco SPA 112 Voice mailbox
Mediatrix 4108, 4116, 4124 Remote Call Forwarding (RCF)
Edgemarc QOS Router Fax Service
US, international toll-free
Directory listings (local, toll-free)
Local DID, out-of-market DID
OUR APPROACH TO CUSTOMER EXCELLENCE
At Fusion, we understand your IT environment and communications needs are unique and constantly evolving. Our staff knows
what it takes to implement an enterprise-wide telephony solution without any interruption of service. From network design, to
service and usage plan selection, equipment installation and training, we handle each customer engagement as an individual
project, with a human touch most service providers can’t match. Our proven methodology has assisted many enterprise
customers in successfully migrating to Fusion Cloud UC and transforming their business as a result.
Assess Architect Design Implement Support
Evaluate calling patterns
and usage
Review call flows and
team functions
Review user/location
requirements
Select usage, seat, add-
on pricing options
Document business
continuity plan
Recommend network
upgrade (if applicable)
Document individual seat
service options
Document Call Routing /
Queue plan
Select service packages
and options
Provision/port-in DIDs
Provision hosted seats
Implement Queue plan,
ACDs
Portal training
Call troubleshooting
Individual/group
reconfiguration
Handset replacement (if
applicable)
Ref 99.18-FUS-PRODUCTSHEET-CLOUDUC-05012014.docx

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Fusion Cloud UC

  • 1. >>> Contact us: 888.301.1721 www.fusionconnect.com Clear Connections in the CloudSM CLOUD UNIFIED COMMUNICATIONS (UC) Ultimate Connectivity, Mobility, Collaboration Fusion Cloud Unified Communications (UC) is a cloud-based phone, conferencing, messaging and collaboration service that combines the cost savings of cloud services with the productivity of Unified Communications (UC). Communicating today means immediately connecting with people and information virtually anytime and anywhere. Cloud UC delivers that immediate connection with new capabilities for collaboration over multiple devices and desktop applications. It is voicemail, web, video, messaging and phone services built on an IP network, connecting businesses, employees and customers nationwide. REDUCED COSTS BENEFITS With Fusion Cloud UC, traditional PBX costs are eliminated. Third party web collaboration, conferencing, Instant Messaging and Presence (IM&P) services such as Microsoft Lync are no longer required. All on-net calls are free and you can maximize your savings by selecting a usage plan suited to your business. Maximum feature flexibility Save on communications and 3rd party collaboration costs Mobile and desktop, wherever you go Built-in business continuity Future-proof MAXIMUM PRODUCTIVITY Use Fusion Cloud UC to connect with co-workers across the country for a video or conference call with a simple click. Or review documents real-time anywhere with our fully integrated desktop collaboration suite. Or upgrade your business with a full-fledged call center or corporate IM solution, with zero integration cost. That’s the power of Fusion Cloud UC. READY FOR TOMORROW Add services, usage bundles and applications as your business evolves. What’s more, as new technologies such as Web Real-Time Communication (WebRTC) gain industry support, your Fusion Cloud UC solution will take your business to productivity levels you couldn’t imagine yesterday. SERVICE EXCELLENCE Fusion has reached one of the highest levels of customer retention in the industry with some customers exceeding 20 years of service. Find out how your customers can experience the same level of satisfaction by contacting us at 866.885.0014.
  • 2. >>> Contact us: 888.301.1721 www.fusionconnect.com CLOUD UNIFIED COMMUNICATIONS SERVICE PACKAGES With Fusion Cloud UC, assign each employee and phone location a service package and handset best suited to the specific need. Unlike other PBX solutions, add as many users as needed when your business evolves, with no need for additional equipment. What’s more, add cloud-based enterprise-grade features in an instant, such as a call center, and unleash the power of cloud communications. Individual Service Packages Options Common Area Seat Billing Administration Portal Voice Seat Voice Administration Portal Collaboration Seat Audio Conferencing Portal Concurrent Call Path (call paths must be ordered if seats Fusion Anywhere Portal are ordered with no usage included) Unified Messaging Portal Call center queue (standard or premium) Call center agent add-on (standard or premium) Equipment Call center agent software client (agent or supervisor) Polycom SoundPoint IP 335, 450, 550, 560, 650, 670 Individual audio-conferencing bridges Polycom SoundStation IP 6000 Auto-attendant Polycom VVX 300/310, 400/410, 500, 600 Auto-attendant additional menu Polycom VVX USB Camera (video calling) Hunt Group Polycom VVX / SoundPoint Expansion Modules Receptionist software client Cisco SPA 112 Voice mailbox Mediatrix 4108, 4116, 4124 Remote Call Forwarding (RCF) Edgemarc QOS Router Fax Service US, international toll-free Directory listings (local, toll-free) Local DID, out-of-market DID OUR APPROACH TO CUSTOMER EXCELLENCE At Fusion, we understand your IT environment and communications needs are unique and constantly evolving. Our staff knows what it takes to implement an enterprise-wide telephony solution without any interruption of service. From network design, to service and usage plan selection, equipment installation and training, we handle each customer engagement as an individual project, with a human touch most service providers can’t match. Our proven methodology has assisted many enterprise customers in successfully migrating to Fusion Cloud UC and transforming their business as a result. Assess Architect Design Implement Support Evaluate calling patterns and usage Review call flows and team functions Review user/location requirements Select usage, seat, add- on pricing options Document business continuity plan Recommend network upgrade (if applicable) Document individual seat service options Document Call Routing / Queue plan Select service packages and options Provision/port-in DIDs Provision hosted seats Implement Queue plan, ACDs Portal training Call troubleshooting Individual/group reconfiguration Handset replacement (if applicable) Ref 99.18-FUS-PRODUCTSHEET-CLOUDUC-05012014.docx