SlideShare a Scribd company logo
Analytics & Marketing Funnel
Visitors
Viewing a
product
category page
Viewing a
product page
Viewing the
shopping cart
Completing an
order
1
2
3
4
Goal = visitors become customers
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
The Conversion Funnel
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
1
2
3
4
5
6
7
Funnel
Goalpage
Flight availability
Results page
Order complete
18,5
%
Search page
Reservation
Confirmation
Payment form
0.25%
59,6%
42,1%
37,4%
30,3%
95,4
%
The reasons for visitor drop-out
Optimize your conversion
process to maximize
conversions
Identify reasons
for high drop-out
Exits = 95.4%
Exits = 59.6%
Exit Reasons:
• Overlong payment form
• Poor layout
Exit Reasons:
• Poor search experience
• Availability checker very clunky
Visitors
Customers
Conversion Funnel 2
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
1
2
3
4
5
6
7
Funnel
Goalpage
Flight availability
Results page
Order complete
Search page
Reservation
Confirmation
Payment form
0.25%
Improved
layout
Improved
layout
Removed
2.23%
Conversion Funnel 2
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
1
2
3
4
5
6
7
Funnel
Goalpage
Flight availability
Results page
Order complete
Search page
Reservation
Confirmation
Payment form
0.25%
Improved
layout
Improved
layout
Removed
2.23%
Conversion Funnel 2
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
1
2
3
4
5
6
7
Funnel
Goalpage
Flight availability
Results page
Order complete
Search page
Reservation
Confirmation
Payment form
0.25%
Improved
layout
Improved
layout
Removed
2.23%
Conversion Funnel 2
Optimize your conversion
process to maximize
conversions
Where do most
visitors drop out?
1
2
3
4
5
6
7
Funnel
Goalpage
Flight availability
Results page
Order complete
Search page
Reservation
Confirmation
Payment form
0.25%
Improved
layout
Improved
layout
Removed
2.23%
Web Analytics KPI’s
Any website may have more than 1 goal…
17
●
Information
●
Content
Consumption
●
Leads
●
Sign ups /
Registrations
●
Sell products
●
Loyal visitors
Identifying Your Site Goals
What do you expect of your website?
18Primary GoalsSecondary Goals
Quantifying Your Site Goals :
Converting goals to KPIs
19Primary GoalsSecondary Goals
Funnel TrackingContent Consumption
GOAL!!
No goal
Measure Your website Goals
Business
Challenges in Web
Analytics
Challenge 1: Inaccurate & inconsistent data
through web analytics
Implementing it RIGHT
Expect application discrepancies
Get the expert- do not think everything can be
done In-house
Choose a system of recording data
Consistent reporting
Challenge 2: Organization processes and
structures impacting analytics implementation
Marketing involvement in analytics implementation
Management reporting to be segmented
Regular monitoring of data & reporting
Challenge 3: Analytics data is siloed
Create customized goals & reports
Populate dashboards
Integrate with sales/BI systems for accuracy
Challenge 4: Videos, Actions, Games & Social
Applications
Reports
Reports
Improve your site and increase marketing ROI
Visits
Visitors come from?
Goals and Funnels
Which Traffic Source is Performing?
Tracking Keyword Search
Save Frequently Used Reports to Dashboard
Schedule reports to be delivered via Email
Advancements in Analytics
Mobile
analytics
Some applications
Desktop
ticker
Social
Analytics
Other Possibilities
• Sync with Sales/lead management systems
• Multiple Profile dashboard
• Alert system-mobile linking 17
Thank You

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Web analytics-advance

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  • 8. Analytics & Marketing Funnel Visitors Viewing a product category page Viewing a product page Viewing the shopping cart Completing an order 1 2 3 4 Goal = visitors become customers Optimize your conversion process to maximize conversions Where do most visitors drop out?
  • 9. The Conversion Funnel Optimize your conversion process to maximize conversions Where do most visitors drop out? 1 2 3 4 5 6 7 Funnel Goalpage Flight availability Results page Order complete 18,5 % Search page Reservation Confirmation Payment form 0.25% 59,6% 42,1% 37,4% 30,3% 95,4 %
  • 10. The reasons for visitor drop-out Optimize your conversion process to maximize conversions Identify reasons for high drop-out Exits = 95.4% Exits = 59.6% Exit Reasons: • Overlong payment form • Poor layout Exit Reasons: • Poor search experience • Availability checker very clunky Visitors Customers
  • 11. Conversion Funnel 2 Optimize your conversion process to maximize conversions Where do most visitors drop out? 1 2 3 4 5 6 7 Funnel Goalpage Flight availability Results page Order complete Search page Reservation Confirmation Payment form 0.25% Improved layout Improved layout Removed 2.23%
  • 12. Conversion Funnel 2 Optimize your conversion process to maximize conversions Where do most visitors drop out? 1 2 3 4 5 6 7 Funnel Goalpage Flight availability Results page Order complete Search page Reservation Confirmation Payment form 0.25% Improved layout Improved layout Removed 2.23%
  • 13. Conversion Funnel 2 Optimize your conversion process to maximize conversions Where do most visitors drop out? 1 2 3 4 5 6 7 Funnel Goalpage Flight availability Results page Order complete Search page Reservation Confirmation Payment form 0.25% Improved layout Improved layout Removed 2.23%
  • 14. Conversion Funnel 2 Optimize your conversion process to maximize conversions Where do most visitors drop out? 1 2 3 4 5 6 7 Funnel Goalpage Flight availability Results page Order complete Search page Reservation Confirmation Payment form 0.25% Improved layout Improved layout Removed 2.23%
  • 16. Any website may have more than 1 goal… 17 ● Information ● Content Consumption ● Leads ● Sign ups / Registrations ● Sell products ● Loyal visitors Identifying Your Site Goals What do you expect of your website?
  • 17. 18Primary GoalsSecondary Goals Quantifying Your Site Goals : Converting goals to KPIs
  • 18. 19Primary GoalsSecondary Goals Funnel TrackingContent Consumption GOAL!! No goal Measure Your website Goals
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  • 21. Challenge 1: Inaccurate & inconsistent data through web analytics Implementing it RIGHT Expect application discrepancies Get the expert- do not think everything can be done In-house Choose a system of recording data Consistent reporting
  • 22. Challenge 2: Organization processes and structures impacting analytics implementation Marketing involvement in analytics implementation Management reporting to be segmented Regular monitoring of data & reporting
  • 23. Challenge 3: Analytics data is siloed Create customized goals & reports Populate dashboards Integrate with sales/BI systems for accuracy
  • 24. Challenge 4: Videos, Actions, Games & Social Applications
  • 26. Reports Improve your site and increase marketing ROI
  • 30. Which Traffic Source is Performing?
  • 32. Save Frequently Used Reports to Dashboard
  • 33. Schedule reports to be delivered via Email
  • 34. Advancements in Analytics Mobile analytics Some applications Desktop ticker Social Analytics Other Possibilities • Sync with Sales/lead management systems • Multiple Profile dashboard • Alert system-mobile linking 17

Editor's Notes

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