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A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive – A new concept of pubLic
administration based on citizen
co-created mobile urban services
Smart Cities & Communities
Achieving Smart Urban Growth
Manchester (UK), 22nd March 2017
Dr. Dejan Drajic DunavNET
Page
2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Why WeLive?
Page
3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (I)
08/08/2017
Challenge #1
Current public services are built following an administration-
centric approach which drives into a low usage of those
services.
Need #1
Need to move towards a
more open model of
design, production and
delivery of public services
Need #2
Fostering the collaboration
between citizens,
entrepreneurs and public
administrations
Page
4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (II)
08/08/2017
Challenge #2
PAs are facing key socioeconomic challenges such as
demographic change, employment, mobility, environment…
plus the squeeze on public finances
Need #1
Need for the modernisation
of PA to maximize the
public service delivered and
local economy
Need #2
Citizens want to transit
from mere consumers of
public services to providers
of those services
Citizens expectations in terms of burden reduction, efficiency
and personalisation are growing…
Page
5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (III)
08/08/2017
Challenge #3
Cities and territories should be transformed into hubs of
welfare, innovation and economic growth giving place to
Smarter Cities or territories.
Need #1
Need to make a more
efficient management of
resources and be reactive
to socio-economic needs of
their stakeholders
Need #2
Empowerment of
stakeholders is necessary
by incentiving them to take
a more active role
Public-private partnerships and contribution of citizens have to
be fostered to give place a sustainable model of government
Page
6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
What WeLive proposes and how…
Page
7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive proposes…
08/08/2017
Transform the current e-government approach into…
WeLive Open and Collaborative Government Solution = We-
government + t-government + I-government + m-government
We-
All stakeholders
are treated as
peers and
prosumers
t-
Providing
Technology tools
to create public
value
l-
To do more with
less by involving
other players
m-
Utilisation of
mobile tech. for
public services
delivery
Page
8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (I)
08/08/2017
A novel We-Government ecosystem of tools (Live) that is
easily deployable in different PA and which promotes co-
innovation and co-creation of personalised public services
through public-private partnerships and the
empowerment of all stakeholders to actively take part in
the value-chain of a municipality or a territory
Open Data Open Services Open Innovation
Page
9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (II)
08/08/2017
Stakeholder Collaboration + Public-private Partnership 
IDEAS >> APPLICATIONS >> MARKETPLACE
WeLive offers tools to transform the needs into ideas
Tools to select the best Ideas and create the B. Blocks
A way to compose the Building Blocks into mass market
Applications which can be exploited through the
marketplace
Page
10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Project Impact & Results
Page
11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (I)
08/08/2017
A number of tools have been tailored in order to meet the
objectives. A set of Building blocks, datasets and Public
Service Applications will be carried out through the
WeLive Framework
Page
12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (II)
08/08/2017
Two-phase pilots in 3 cities and 1 region across Europe.
First pilot phase July-December 2016, second pilot phase
April-December 2017 involves a number of Stakeholders
groups (i.e. Citizens, Public Bodies, Companies, Academics):
• Bilbao (ES)
• Trento (IT)
• Novi Sad (SR)
• Region of Helsinki-Uusimaa (FI)
Exploitable assets currently identified include a number of
Public Service Applications for each pilot city
Page
13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017
Key aspects of WeLive
Page
14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Key Aspects
08/08/2017
Area of open Data
WeLive provides an open data
toolset which eases to capture,
transform, adapt, link, store,
publish and search for data.
Area of open Services
WeLive provides an open
services framework based on B.
blocks and app templates. These
will be easily combined to give
place to new services
Area of open Innovation
WeLive focuses on how to pass
from innovation to adoption, by
democratizing the creation
process through the Open
Innovation Area and
Marketplace tools.
Area of User-centric Services
WeLive enables personalization
of public service apps based on
user profile and context through
the Citizen Data Vault, Visual
composer and WeLive decision
engine element.
Page
15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (I)
08/08/2017
Co- experience
Co- definition
Co- development
Co- delivery
Inspire and
involve
Idea
generation
Evaluation
and selectionRefinement
Implementation
Monitoring
Page
16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (II)
08/08/2017
Phase 1: co-experience
Inspire and involve: Allows citizens and companies to
point out needs reports to Public Authorities; Public
Authorities to launch call for ideas (i.e. challenges)
Phase 2: co-definition
Idea Generation/Elaboration: Allows citizens and
companies to co-define and elaborate ideas that respond
to challenges, participation and engagement of citizens is
promoted by reputation score
Evaluation and selection: Allows Public Authorities to
evaluate and select the best ideas
Page
17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in
WeLive (III)
08/08/2017
Phase 3: co-development
Refinement: Allows the owner of an idea to define
functional, technological and user interface requirements
Implementation: Interacts with the Visual Composer in
order to let users to comment and rate the co-created
mockups of the co-created public services
Phase 4: co-delivery
Monitoring: The idea, linked to artefacts published in the
marketplace, can be commented and their usage
monitored by WeLive Analytics Dashboard
Page
18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Conclusions
08/08/2017
Public Sector is facing two external conflicting and
apparently irreconcilable aspects:
• The reduction of available budget
• The growing demand for innovation.
ICT systems currently provided by Public Administration
should be renewed and made inter-operable, breaking the
PAs silos towards a strong integration based on mashups of
data coming from heterogeneous sources (Citizens, IoT
systems).
Sustainability aimed by the Smart Cities paradigm asks for a
more inclusive and participated public administration,
incorporating, through different channels, citizens into the
planning of development activities.
A neW concept of pubLic administration based on citizen co-created mobile urban services
Thanks for
your
attention!!

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We live - a new concept of public administration based on citizen co-created mobile urban services

  • 1. A neW concept of pubLic administration based on citizen co-created mobile urban services WeLive – A new concept of pubLic administration based on citizen co-created mobile urban services Smart Cities & Communities Achieving Smart Urban Growth Manchester (UK), 22nd March 2017 Dr. Dejan Drajic DunavNET
  • 2. Page 2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Why WeLive?
  • 3. Page 3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (I) 08/08/2017 Challenge #1 Current public services are built following an administration- centric approach which drives into a low usage of those services. Need #1 Need to move towards a more open model of design, production and delivery of public services Need #2 Fostering the collaboration between citizens, entrepreneurs and public administrations
  • 4. Page 4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (II) 08/08/2017 Challenge #2 PAs are facing key socioeconomic challenges such as demographic change, employment, mobility, environment… plus the squeeze on public finances Need #1 Need for the modernisation of PA to maximize the public service delivered and local economy Need #2 Citizens want to transit from mere consumers of public services to providers of those services Citizens expectations in terms of burden reduction, efficiency and personalisation are growing…
  • 5. Page 5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Why WeLive? (III) 08/08/2017 Challenge #3 Cities and territories should be transformed into hubs of welfare, innovation and economic growth giving place to Smarter Cities or territories. Need #1 Need to make a more efficient management of resources and be reactive to socio-economic needs of their stakeholders Need #2 Empowerment of stakeholders is necessary by incentiving them to take a more active role Public-private partnerships and contribution of citizens have to be fostered to give place a sustainable model of government
  • 6. Page 6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 What WeLive proposes and how…
  • 7. Page 7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services WeLive proposes… 08/08/2017 Transform the current e-government approach into… WeLive Open and Collaborative Government Solution = We- government + t-government + I-government + m-government We- All stakeholders are treated as peers and prosumers t- Providing Technology tools to create public value l- To do more with less by involving other players m- Utilisation of mobile tech. for public services delivery
  • 8. Page 8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services How? (I) 08/08/2017 A novel We-Government ecosystem of tools (Live) that is easily deployable in different PA and which promotes co- innovation and co-creation of personalised public services through public-private partnerships and the empowerment of all stakeholders to actively take part in the value-chain of a municipality or a territory Open Data Open Services Open Innovation
  • 9. Page 9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services How? (II) 08/08/2017 Stakeholder Collaboration + Public-private Partnership  IDEAS >> APPLICATIONS >> MARKETPLACE WeLive offers tools to transform the needs into ideas Tools to select the best Ideas and create the B. Blocks A way to compose the Building Blocks into mass market Applications which can be exploited through the marketplace
  • 10. Page 10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Project Impact & Results
  • 11. Page 11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Project Impact and Results (I) 08/08/2017 A number of tools have been tailored in order to meet the objectives. A set of Building blocks, datasets and Public Service Applications will be carried out through the WeLive Framework
  • 12. Page 12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Project Impact and Results (II) 08/08/2017 Two-phase pilots in 3 cities and 1 region across Europe. First pilot phase July-December 2016, second pilot phase April-December 2017 involves a number of Stakeholders groups (i.e. Citizens, Public Bodies, Companies, Academics): • Bilbao (ES) • Trento (IT) • Novi Sad (SR) • Region of Helsinki-Uusimaa (FI) Exploitable assets currently identified include a number of Public Service Applications for each pilot city
  • 13. Page 13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services08/08/2017 Key aspects of WeLive
  • 14. Page 14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Key Aspects 08/08/2017 Area of open Data WeLive provides an open data toolset which eases to capture, transform, adapt, link, store, publish and search for data. Area of open Services WeLive provides an open services framework based on B. blocks and app templates. These will be easily combined to give place to new services Area of open Innovation WeLive focuses on how to pass from innovation to adoption, by democratizing the creation process through the Open Innovation Area and Marketplace tools. Area of User-centric Services WeLive enables personalization of public service apps based on user profile and context through the Citizen Data Vault, Visual composer and WeLive decision engine element.
  • 15. Page 15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (I) 08/08/2017 Co- experience Co- definition Co- development Co- delivery Inspire and involve Idea generation Evaluation and selectionRefinement Implementation Monitoring
  • 16. Page 16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (II) 08/08/2017 Phase 1: co-experience Inspire and involve: Allows citizens and companies to point out needs reports to Public Authorities; Public Authorities to launch call for ideas (i.e. challenges) Phase 2: co-definition Idea Generation/Elaboration: Allows citizens and companies to co-define and elaborate ideas that respond to challenges, participation and engagement of citizens is promoted by reputation score Evaluation and selection: Allows Public Authorities to evaluate and select the best ideas
  • 17. Page 17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Service co-creation and innovation approach in WeLive (III) 08/08/2017 Phase 3: co-development Refinement: Allows the owner of an idea to define functional, technological and user interface requirements Implementation: Interacts with the Visual Composer in order to let users to comment and rate the co-created mockups of the co-created public services Phase 4: co-delivery Monitoring: The idea, linked to artefacts published in the marketplace, can be commented and their usage monitored by WeLive Analytics Dashboard
  • 18. Page 18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services Conclusions 08/08/2017 Public Sector is facing two external conflicting and apparently irreconcilable aspects: • The reduction of available budget • The growing demand for innovation. ICT systems currently provided by Public Administration should be renewed and made inter-operable, breaking the PAs silos towards a strong integration based on mashups of data coming from heterogeneous sources (Citizens, IoT systems). Sustainability aimed by the Smart Cities paradigm asks for a more inclusive and participated public administration, incorporating, through different channels, citizens into the planning of development activities.
  • 19. A neW concept of pubLic administration based on citizen co-created mobile urban services Thanks for your attention!!

Editor's Notes

  1. By developing an innovative a novel We-Government ecosystem of tools (Live) that is easily deployable in different PA and which promotes co-innovation and co-creation of personalised public services through public-private partnerships and the empowerment of all stakeholders to actively take part in the value-chain of a municipality or a territory This ecosystem is built on or based on three paradigms: the open data, open services and open innovation paradigms.
  2. WeLive framework components and the open government services are expected to be trialed through a two-phase pilots to be conducted in 3 cities (Bilbao, Novi Sad and Trento) and 1 region (Helsinki- Uusimaa) across Europe. First pilot phase will start at the beginning of March 2016 and it is expected to involve up to 500 people from different stakeholders groups. We will trial the scenarios, open Government services, datasets and building blocks that were identified at the very beginning of the project as result of the different stakeholder consultation process (Stakeholders´ views will be gathered, among other means, at workshops, focus groups meetings, online and offline questionnaires, ideas contests - to collect needs and ideas from stakeholders in order to identify a set of requirements to be fulfilled by the WeLive framework) carried out in each city. Finally, exploitable assets currently identified include a number of Public Service Applications for each pilot city
  3. WeLive adds value in four different areas: Area of open Data  WeLive provides an open data toolset which eases to capture, transform, adapt, link, store, publish and search for data. Area of open Services  WeLive provides an open services framework based on B. blocks and app templates. These will be easily combined to give place to new services Area of open Innovation  WeLive focuses on how to pass from innovation to adoption, by democratizing the creation process through the Open Innovation Area and Marketplace tools. Area of User-centric Services  WeLive enables personalization of public service apps based on user profile and context though the Citizen Data Vault, Visual composer and WeLive decision engine element.
  4. Service co-creation and innovation approach in Welive In this picture you may see the idea lilfecycle management currently enabled by WeLive tools. This picture shows the service co-creation approach in WeLive. It is an iterative process composed by four macro-phases: Co-experience, Co-definition, Co-development and Co-delivery.
  5. Finally, I will conclude my presentation by sharing with you some conclusions:ç 2. We should also contribute to make ICT systems of different PA inter-operable, breaking the PAs silos towards a strong integration based on mashups of data coming from heterogeneous sources (Citizens, IoT systems) 3. We should also evolve towards a more inclusive and participated public administration, incorporating, through different channels, citizens and other stakeholders into the planning of development activities and the decision making process