Walter Andrew Shewhart was an American physicist, engineer and statistician known as the "Father of Statistical Quality Control" and "Grandfather of Total Quality Management". He worked at Bell Systems and created the PDSA Cycle for efficient work. Shewhart's perspective on quality targeted manufacturing and referred to quality as both objective, relating to conforming to specifications, and subjective, relating to meeting customer needs.

2. Who is the author?
- Walter Andrew Shewhart
- “Father of Statistical Quality Control”
- “Grandfather of Total Quality Management”
What is his background?
- an American physicist, an
engineer and statistician
- worked at Bell Systems;
creates the PDSA Cycle for
efficient work

3. To whom is his perspective on quality targeted?
- his idea on quality, targets the manufacturing of
products
What is quality?
- Shewhart refers to quality as both objective and
subjective for conformance to specification &
meeting customer needs
- objective > independent of the existence of
man
- subjective > do with what we think, feel or sense
as a result of the objective reality