Gowri Shankar Nagarajan is a Category Manager with over 1 year of experience in retail operations including merchandise planning, supply chain operations, order management, and procurement. He is currently spearheading vendor operations for Tailorman on Amazon. Prior to his current role, he worked for over 4 years at Amazon India in various catalog and business operations roles. He holds a BE in Marine Engineering and seeks to utilize his technical, communication, and leadership skills.

1. Gowri Shankar Nagarajan
Office Email: gowrisn@tailorman.com
Personal Email: gowrisn89@gmail.com
Phone: (+91) 9742823823
Objectives:
- A dynamic, team spirited and performance driven individual with a solid background in
Business Administration specializing in Retail Operations.
- Seeking a position in a growth-oriented organization with responsibilities that will effectively
utilize my technical, communication and leadership skills.
Profile Summary:
 Working in Tailorman as Category Manager. This role includes handling the entire
operations of marketplace and internal online site management.
 Competent, diligent & result oriented, offering over 1 year of exposure across handling all
Merchandise Planning, Supply chain Operation, Order Management, Procurement;
currently spearheading as Vendor Operation specialist in amazon.
 Professional record demonstrates hands on exposure to in Stores- Inventory control, Stock
keeping & Replenishment.
 Demonstrated capabilities in designing warehouse lay out to ensure safe and systematic
storage with easy retrieval and movement of goods. Proficient in maintaining follow up with
suppliers to ensure timely/safe delivery of goods as per defined schedules.
 Excellent skills in consensus building, organization and price negotiation with proven
acumen to develop effective procurement strategies and policies to achieve optimum cost
of services and streamline the overall procurement functions within the required time,
budget and quality standards.
 Proven expertise in designing inventory/ dispatch/ logistics plans to derive maximum
economy in utilization of vehicles/ containers in transportation of materials.
Core Competencies
 Vendor Management  Merchandise Planning  Supply Chain Operations
 Financial Analysis  Inventory
Control/Allocation
 Forecasting & Budgeting
 Trend Analysis
 GAP Analysis
 Order Management  Procurement
 Onboarding the brand to
other marketplaces
 Pricing

2. Work experience:
1. Tailorman, Bangalore, India – Category Manager
 Online operations of marketplaces
o Stock management – The stock we have in house will be spread
across multiple channels like internal online website, stores and
marketplaces. The stock has to be crucially managed across these
channels. This task includes replenishment of the low and out of stock
items.
o Onboarding new styles – This task includes onboarding new styles
across categories and also within categories. Depending upon the
season sales will have to add or delete the styles.
o Pricing competency – Analyze the pricing based on the discount and
other various attributes. Weekly analysis to check the sale based
upon the price discount.
o Managing returns – Created a process for the returns from
marketplaces and also the internal returns. Lowered the
marketplaces returns from 12% to 3%.
o Liquidation – Liquidated the returned items in the marketplaces with
the same discount percentage that was offered through deals.
o Catalog – Maintained the catalog of all the marketplaces
o Signed up Tailorman for the sponsored and display ads campaign in
Amazon.in and won the space in the Amazon page to display our ads
with the highest keyword bidding.
o Setup a process in Tailorman’s production team to deliver shirts on
time. Reduced the turnaround time for the shirts from 7 days to 2
days.
o Managing a team of 12 people with regards to all the operations and
content management.
o Launched a new website for Tailorman. Co-ordinated with the
software team with the corrections and worked towards bringing the
requirement live.
 Promotions management
o Deciding on the promotions that are run internal and external.

3. o Managed promotions for a golf event sponsored by Tailorman and
handed over discount vouchers to the winners and participants of the
events.
o Timely audit on the running promotions and configuring new
promotions in the admin panel.
o Notifying the new and exhausted promotions to the stores.
o Approving discounts from the stores.
o Tracking of daily discounts provided on the marketplaces and also
internal.
 Managing the catalog and backend correction of the internal website:
o Managed the catalog of the internal website.
o Correction in the order entry punched by the stores.
o Transitioning the stores to a new process.
 Buying/Merchandising:
o Procuring the OOS items and ensuring availability all the time.
o Bias for action on unavailable items.
Amazon.co.in, Bangalore, India – Oct 2011 – October 2015
Catalog Specialist II – Business operations:
 Catalog management: Driving selection and making sure to keep a high
quality catalog.
o Reviewing ISS (Problem reduction) Tickets, processes on a weekly
basis.
o Reviewing CS and Andon Cord (issues/ problems) tickets on a weekly
basis
o Discussing ongoing projects in your GL (category) with the vendor
managers.
 IDQ (data quality) checking for issues on high priority products
 Vendor management: Working and communicating with our vendors on a
daily basis for price update, creations, and other business relationships.
o Working with the Vendor Managers as an associate with the
vendors.
o Assisting vendors with their stock/price/catalog update.

4. o Handling the volumes given and ensuring the given SLAs and data
quality are met.
o Dive deep to recommend and implement corrective actions if any
escalations.
 Pricing: Updating and maintaining price uploads and updates.
o Working on Price Parity and Selection Parity for premium
Sellers/Vendors.
o Analysis of the prices those are higher on our website and the other
competitive websites in order to provide competitive prices.
o Reporting the updates received from stakeholders on process to
Manager
 Problem resolution: Worked with different teams (customer service, FC,
TAM...) to resolve current operational issues in order to maintain business.
Found root causes and helped improve vendor/internal communication to
avoid future similar issues.
o Making reports on the trackers for price update/ NIS creation.
o Understand ‘Pricing update’ and product range (methodology,
purpose, workflow).
o Checking the catalog’s quality hence helped in the launch of Amazon
India.
o Creating SOPs to identify duplicates in the catalog depending on the
categories
 Audit tasks assigned to junior associates
Deliverables:
1. Inventory replenishment planning.
2. Seller and Vendor follow-up for timely receiving of the ordered stocks.
3. Warehouse Coordination for timely inbounding of stocks.
4. Weekly inventory health monitoring and liquidating.
5. Creation of catalog for new products.
6. Maintaining the catalog quality.
7. Weekly business review report preparation.
8. Training the seller on new changes in the process.
9. Handling the seller’s issues on various operational tasks.
Amazon.co.uk
Senior Catalog Associate/ Catalog Specialist I – Retail Business Services

5. Job Description:
 Setting up of offers on Amazon.co.uk
 Interacting with various vendors regarding the products supplied
 Deal with receiving issues in the warehouse
 Point of contact UK Consumables (6 Product lines), Sporting Goods, Toys
 Involved in various projects across multiple categories
 Auditing of the work done by other associates
 Work Allocation for the team
 Preparation of various reports
 Assist the buying teams in procurement of goods
 Ability to make logical decisions while performing audit tasks even when
provided information is ambiguous
 Report audit results and communicate them to others within the
organization
 Approve or disapprove audit entries based on pre-defined guidelines and
explain logical reasoning behind approve/reject decision.
 Review authoritative sources to validate catalog data when needed
 Browse the site and use search box to look for products
 Review Amazon catalog for content quality based on pre-defined guidelines
and SOPs
 Thoroughly check product details to ensure accuracy and completeness of
the data
 Analyze data and identify new trends/patterns
 Identify generic patterns in browse and audit to be translated into guidelines
and SOPs to improve overall audit outcome
 Provide feedback to streamline existing processes to help the team achieve
more consistent results with high quality
 Work with project teams to write and test new SOPs for new audit and data
quality management tasks
2. Cybernet Slash Support (technical support)
 Assist the customers with the technical support.
 Respond to any queries if any.
 On the job training for new employees
Education:

6.  BE Marine Engineering (2006-2010)
AMET University, Chennai.
Specialized in:
 Ship construction
 Navigation
 Logistics
 Marine Law
 Marine Engineering
 Ship hull technics
 Fire fighting and prevention
 Life saving technics
Projects/ Assignments:
Tailorman:
 Implementation of a process on buyer queries
 Reducing the TAT on shirt production from 7 to 2 days
 Launching the new website for our internal shopping customers
 Launched new designs on the marketplaces
 Drove sales during the great Indian sales and reached 40% of the overall
sales volume during those days
 Increased the sales conversion on Amazon.in for Tailorman by negotiating to
put A+ details pages on the SKUs.
Amazon India:
 Implementation of the Add-On project
 Preparing the Standard Operating Procedure for 5 categories
 Implemented title concatenation for 5 categories
 Prepared imacro for uploading multibox items.
 Involved in Buyer dependency project
 Involved in the standardization of sporting goods.
 Involved in the project to increase the A+ content on the display page of the
titles/ items

7.  Identified the top ASINs in promotion and calculated the profit margin on the
titles and adjusted them based on the selling price
Internships:
 Vishakapattinam ship yard – 2010 May
 Assisted 3 batches of 70 people as a trek leader intern in the kedarkantha slope in the
Gharwal Himalayas.
Other accomplishments:
 Consistent middle and high school academic record with top grades.
 Participated in Essay writing contest conducted by Coca Cola
 Was Active Member of Greenpeace
 Was the top employee of the month in Amazon.
 Proficiency in MS Office.
Declaration:
I hereby declare that the above knowledge is true to the best of my knowledge.
Gowri Shankar