Stacey Horner has over 20 years of experience in technical support and procurement roles. She has strong skills in troubleshooting, customer service, and resolving complex technical issues. Her background includes positions providing phone and in-person support to customers, and managing information technology operations. She also has experience in interior design and home staging.

1. S T A C E Y H O R N E R
STACEYHORNER@COX.NET
Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving
complex technical problems, utilizing advanced resolution procedures. Experience includes
working in large-scale call centers as a Field Support Engineer, serving companies’ customers
in IT and desktop-help-desk departments. Solid ability to work within a team to promote a
cohesive unit with positive work ethics in demanding, deadline driven work environments.
• Analytical and Investigative Skills
• Customer Service
• Quality Assurance / Quality Control
• Software & Hardware Technical Support
• Technology Assessment Solutions
• Testing / Debugging / Documentation
P R O F E S S I O N A L P R O F I L E
• Adept in communicating with technical and non-technical audiences, developing system
documentation and executing policies to meet the needs of dynamic and continuously changing
environments,
• Adept in enhancing technical strategies and timetables through the organization of controls to
improve and ensure network system design integrity, development, and implementation.
• Skilled in identifying, investigating, and researching user questions and problems as well as
recognizing, isolating and resolving computer system problems.
R E L E V A N T P R O F E S S I O N A L E X P E R I E N C E
Nexcom – Location 1997 –
2003
Systems Analyst Technical Support
• Regularly provided efficient technical support over the phone, maintaining presentable phone
demeanor, courteousness, and creativity.
• Diagnosed software/hardware problems, responding quickly, clearly, and resourcefully.
• Accurately documented all technical support and customer’s help-desk interaction.
• Followed help-desk policies to the letter. Prepared reports of activity and stayed up to date
regarding system information. Instructed and trained end-users regarding computer literacy.
• Provided business-clients with efficient support – Responded to phone calls, emails, and in-person
requests. Managed information technology and computer systems
• Installed software, configured and tested customer PC’s, analyzed functionality of peripheral
devices.
• Worked closely and effectively with vendors to replace/repair defective hardware and software.
• Planned, organized, directed, controlled, and evaluated operations of information systems and
electronic data processing (EDP).
• Developed and implemented policies and procedures for electronic data processing and computer
systems operations and development. Met with managers to discuss system requirements,
specifications, costs, and timelines.
• Hired and managed information systems personnel and contractors to design, develop,
implement, operate and administer computer and telecommunications software, networks and
information systems.
• Controlled computer system budgets and expenditures. Ensured technology was accessible and
equipped with current hardware and software.
• Collaborated with company staff to optimize working environment and customer service. Ran
routine phone troubleshooting and configuration.
• Collected information through client phone calls to identify and report product problems.
Canon Computers – Norfolk, VA 1994 –
2003
Technical Support
Personal and Confidential

2. Stacey Horner – Continued
staceyhorner@cox.net
2
• Same duties as above.
IBM – Norfolk, VA 1993 –
1993
Technical Support
• Same duties as above.
Other Experience:
Staging, Etc. – Chesapeake, VA 2003 –
Present
Owner | Professional Home Stager and Interior Designer
• Responsible for designing and redesigning spaces inside residential and business properties.
Selects color schemes, window treatments, hardware and lighting fixtures, carpet, artwork, paint,
and furniture. Works with builders on layout of rooms.
• Work with clients to design or renovate spaces to meet their standards and make the property
stand out to potential buyers. Enhance the function, safety, and aesthetics of interior spaces.
Select samples, including flooring, carpet, and paint to be approved by client.
• Choose color palettes. Plan architectural detail such as crown molding and built-in bookshelves.
Read and interpret blueprints. Travel to galleries to purchase artwork for spaces. Work with
vendors on the selection of pieces. Negotiate prices. Plan and estimate budgets for projects.
• Submit drawings for approval by a construction inspector to ensure that the design meets
building codes. Draw up floor plans and sketches. Use computer-aided design (CAD) to create
drawings. Supervise decorating of room. Hang drapes and artwork.
• Contract out services to other vendors, including painting and carpeting. Supervise assistants
who carry out my plans and perform administrative tasks. Arrange furniture. Coordinate work
schedules. Follow up with client to ensure design specifications have been met.
American Systems Engineering Corporation | Old Dominion University – Norfolk, VA 1993 –
1993
Procurement Manager
• Oversaw purchasing of commodities, including electronics, PCBs, machined parts, sub-contracts,
capital equipment, electronic assembly, and wafers for this defense and aerospace supplier.
Developed customer survey and applied results to realign department.
• Assigned buyers to commodities based on skill and knowledge base. Negotiated a major contract
agreement. Conducted physical inventory of surplus equipment. Worked with internal customers
to redistribute equipment.
• Streamlined department processes and procedures to determine optimum staffing levels.
Instituted metrics to document cost savings, purchase requisition turnaround, and number of POs
issued.
• Drafted an instructional how-to guide on the proper use of purchasing and receiving modules of
the ERP system. Prepared user-training instructions for online purchase requisitions. Guided
process improvements for the Document Control Department, resulting in elimination of
redundant activities and fueling more effective processes and procedures.
• Oversaw annual procurement budget, distribution centers. Managed daily activities of supervisors
and exporters. Placed and tracked weekly purchase orders. Negotiated contracts. Built and
maintained vendor relations; evaluated vendors, managed buyer processes, and analyzed
reports.
• Researched and identified potential cost savings. Standardized vendor channels and products
where possible. Negotiated a new rebate structure. Played key role in a plant inventory reduction.
• Recommended the implementation of a tracking form for short-paid invoices, eliminating supplier
invoice resubmissions and assisting the Accounting Department. Suggested the installation of an
automated handling fees payment process.
Personal and Confidential

3. Stacey Horner – Continued
staceyhorner@cox.net
3
Personal and Confidential