Resume

1. JERRY L. SCHWAB
6504 DANWOOD AUSTIN, TX 78759 (512) 335-3275 Email: jlschwab1@austin.rr.com
PROFILE
Innovative self-starter seeking challenge that will utilize Computer Science and
Physics/Electronics skills through hardware and software product development while allowing
the opportunity to learn and grow as a productive and contributing member of the organization.
EDUCATION
Bachelor of Science of Physics: Electronics - Park College 1999
Bachelor of Science of Computer Science - Park College 1995
Graduated Cum Laude
PROFESSIONAL DEVELOPMENT COURSE WORK
PMCS-PMBOK Fundamentals / PMCS-Applied Project Management
Real World Negotiation / Principles of Fiber Optics
2000 Annual Reliability and Maintainability Symposium (RAMS)
Project Management Tools and Techniques / Constructing a Software Design Specification
Statistical Process Control and Capability / Fundamentals of Variability
Fundamentals of Experimentation / Design of Experiments I & II
Test Methods / Minitab / Diversity Training
Certified Software Testing Professional in 2002 - International Institute for Software Testing
2 years of College level Chemistry
2 years of Business Law
EXPERIENCE
3M Austin, Texas Traffic Safety and Security Division 1/2013 – 12/2015
Senior Software Quality Engineer responsible for testing and confirming quality assurance of 3M
Parking, Tolling, and Public Safety products in Agile environment using TFS, HPQLM and
JIRA in Windows environment. Testing involved writing test cases, testing software, firmware
and back office applications for conformance to requirements and documenting bugs.
- prior experience with software validation testing
- experience testing applications in Windows
- user experience and/or user interface testing
3M Austin, Texas Mobile Interactive Solutions Division 7/2005 – 12/2012
MISD Projection Systems Global Field Service Process Owner responsible for After Sales
Repair and Technical Service Support interacting with OEMs, international subsidiaries,
worldwide service providers and customers on a regular basis. Responsibilities include: repair
parts inventory, product repair, service provider contract negotiation and management, sustaining
engineering, field communication, technician training, repair reimbursements and crisis
management.
Solectron Austin, Texas 6/2003 - 7/2005

2. Senior Quality Engineer responsible for investigating root causes for customer defects then
resolving process and assembly issues causing them.
3M Austin, Texas - 3M Hardgoods & Electronics Manufacturing Technology 11/96 – 12/02
Senior Quality Engineer providing Quality engineering support for Visual Systems and Telecom
Systems Divisions. Responsible for Quality Assurance throughout the NPI process and
sustaining Quality Engineering support of manufactured and OEM products. Responsibilities
include: manage quality at manufacturing sites, manage quality at the vendors, ISO 9000
conformance verification, design qualification, cost reduction, test plan development, test plan
implementation, software testing (white box, black box, functional, performance, and
regression), component qualification, specification development (both hardware and software),
document control, reliability testing, and conformance to agency regulatory requirements.
Quality Engineer – Contractor 08/92 – 11/96
Contract Engineer for Visual Systems Quality Control at 3M Austin Center supporting Thermal
Modeling and Reliability testing of proposed designs for new projectors. Model ideas for
qualification of design improvements and cost reduction of components. Trouble shoot and
correct unexpected design flaws in the 9700 Portable, 9800 High Lumen and 4400 Low Cost
Projectors.
3M Visual Systems Division Tech-Aid 10/91 – 08/92
Technician support for Research and Development Group testing the infrared radiation output of
lamps and various components. Modeled thermal concepts for new overhead projector design.
Mechanical support of new design required creativity in problem solving and machining of
design ideas for prototypes.
SELECT ACCOMPLISHMENTS
*Improved yield of SMT production line through process evaluation of defects occurring at ICT
and functional testing. Worked directly with vendors and assembly personnel to correct ESD,
solder profile, raw material and component issues
*Initiated and facilitated service depot repair model for 3M Super Close Projection products
resulting in approximately $300K of recovered revenue from repaired units and salvaged parts
*Recovered $70K average per year in warranty reimbursement due to depot repair of product
*Participated in Quality Assurance for new product program taking product from concept
through design and into production in 7 months
*Facilitated move of service depot repair location from contract site to 3M facility in 3 months
with no interruption or loss of service
*Interact with Corporate Accounting to define Warranty Reimbursement process accruals
through data driven evaluation of product installed base
*Service Metrics creation using data from multiple corporate systems enabling understanding of
expenses and sales
*Data driven evaluation of Service Model to better understand liability and recommend changes
*Participated in Quality Assurance for successful Videoconferencing product program which
introduced five products and numerous software upgrades over a period of approximately one
year
PROFICIENCIES

3. Proficient in the following processes: SPC; DMAIC; Six Sigma Greenbelt; ISO 9000; PPAP;
APQP; HALT; HASS; IPC 610; SMT; 7S; 8D; 5S; lead free solder; wave solder; thru hole;
FMEA; FMECA; CMMI; DOE; EMC; Gage R & R; QFD; process mapping; Supplier
Management; SQC; reliability testing; vinyl lamination; acceptance sampling; fiber optic
terminations; project management; package evaluation and testing; defect specification; product
specification; SWP development; assembly process development; document control; production
machining; lean manufacturing; inventory control; tooling; plastic injection molding; die cast
molding; and time management.
SPECIAL SKILLS
*Thermal Diagnostic Experience:
Use of Thermal Camera and thermocouples
*Machinist:
Use of metal lathes, mills, shears and breaks; trained in inspection techniques, gages, tools,
surface finishes, speeds, and feeds
*Computer Programming:
‘C++’, FORTRAN, Assembly, UNIX, and Basic
Experienced with CMMI (Capability Maturity Model Integration) for software development
*Statistical Software:
Minitab, Design Ease, and Design Expert
*Hardware:
PC Hardware Manipulation
*Data Acquisition Systems:
Labtech Notebook, Thermoteknix, Genesis and Mark IV Vibration Analyzer
*QA Engineering/Testing:
Utilize Project Management software to track development and introduce new products on
schedule.
HALT/HASS and Reliability Testing / Statistical Process Control (SPC)
ISO 9000 Evaluation, Documentation, and Implementation (Change Management) / Packaging
Evaluation and Testing
Product Conformance to Regulatory Requirements (EMI, RFI, EMC, CE, UL, CISPR, FCC,
and IPC 610)
Test Plan Development for component and new product qualification (DOE)
Supplier and distribution management for Quality at the Source and Acceptance Sampling
(SQC)
Experienced in Six Sigma methodology through training and participation on numerous
Greenbelt cost control programs
*Time Management:
Prioritize and multitask in order to complete assignments on time while manipulating additional
tasks without deviating from original constraints.
*Management:
Proficiency developed in supervision, leadership, inventory, distribution, marketing, and
accounting practices through retail experiences in Automotive (Service and Parts), Grocery, and
Entrepreneurial careers
*Sales:
Expertise in cold calling, estimation, lead generation, presentation, and closing developed
through retail experiences in Automotive Repair and Entrepreneurial careers (Tool Sales and
Bridal Boutique)
*General Motors Dealership Management College 1981

4. *Certified Machinist 1975
Since my capabilities are the result of my past experiences then I am
providing the following chronologyof my work experiences not listed on my
resume above. This should help you answerquestions about inconsistenciesin
my work experience and education as listed on my resume.
1971 - late 1974: Grocery Retail with Lewis & Coker Supermarkets in Houston, Texas - started as general labor
and advanced to Assistant Managerafter graduating High School. I was responsible for hiring, evaluating, and
managing over 20 employees in addition to normal store operation. Sought other opportunities when I realized I did
not want to be a Grocery Store Manager for the rest of my life.
1974 - 1978: Machinist with Cameron Iron Works, Joy Petroleum, and Loomis Hydraulic Testing in Houston,
Texas - started as general labor (grade 3) and advanced to Production Machinist (grade 10). Trained and
experienced in mills, lathes, drill presses,vertical boring machines, horizontal boring machines, grinders, shapers,
saws, blueprint reading, inspection processes,and various other pertinent criteria. Sought other opportunities when I
realized I wanted more intellectual stimulus from my work environment - the day did not go fast enough and I no
longer got satisfaction from pushing metal off parts.
1978 - 1982: Automotive Dealership experience with Archer Motors in Houston and Barner/Lanik Pontiac in San
Marcos, Texas - started as driver and advanced through Parts Counter Sales, Service Writer, Service Dispatcher,
Mechanic, Parts Manager, Service Manager, to Director of Fixed Operations over entire Service Organization
(supervised over 30 employees). Sought other opportunities when the dealership became a casualty of economic
times and closed its doors.
1982 - 1984: Automotive Department Management with Wal Mart Stores in San Marcos, Lockhart, and Texas City,
Texas - started as Assistant Managerand advanced into managing stores in Lockhart and Texas City. I was
responsible for hiring, evaluating, and managing over 10 employees in addition to normal store operation. Sought
other opportunities to return to Central Texas from Texas City (East Texas).
1984 - 1985: Paintline Managerwith Maaco Autobody in Austin, Texas - responsible for painting operations,QC of
body repair work, writing body/paint estimates, maintaining supplies inventory, and addressing customer's needs
(supervised over 20 employees). Left position to start own tool sales business.
1985 - 1988: operated Matco Tool Distributorship as Schwab's Tools in Austin,Texas - sold tools on credit to
mechanics and body men in the South Austin area. Switched to part time operation and sought otheropportunities
when collections could no longer support my sales.
1988 - 1990: Truck and Heavy Equipment Parts and Service Sales with Hubert's Repair in Austin,Texas - various
responsibilities included parts management, service sales,accounting,and collection. Left to return to schooland
assist wife in operating her business.
1990 - early 1992: Direct mail sales and marketing with Creative Computing in Austin,Texas - assisted wife in
operating business and maintaining computers and printers. Sought other opportunities when we needed additional
income due to economic downturn.
Early 1991 - 10/1991: Temporary work through Adia employment services including 6 month stint as CSR with
Texas Lottery Commission assisting vendors reconcile their accounts via telephone reviews. Left to accept position
with 3M in Austin,Texas as detailed on my resume.