Dashaun Joseph is a Marine Corps veteran with strong skills in communication, problem solving, customer service, and SOPs. He has experience in IT roles providing technical support, troubleshooting networks, and maintaining systems and firewalls. His most recent roles include volunteering at the Salvation Army providing IT support and working as a network operator at Starfone monitoring service quality and troubleshooting phone systems worldwide.

1. Dashaun Joseph
1391 S Sepulveda Boulevard
Los Angeles, CA 90025
323-787-3789
DashaunJoseph171@gmail.com
Honest dependable Marine Corps Veteran with strong skills in communication, problem solving,
customer service, and SOPs. Established reputation for being an energetic, adaptable and organized
worker who relates well to supervisors, peers and clients.
Key Strengths:
● Excellent problem solving skills
● Strong collaborative skills
● Document management
● Internet Concept skills
● Created HTML email templates and newsletters
● Served as operating system agent, providing technical support for entire organization.
● Designed, documented and executed maintenance procedures,Including system upgrades, patch
management and system backups.
Professional Experience:
Salvation Army Inglewood Citadel Corps June 2015 – December 2015
Information Technology Volunteer
● Created layout for computer lab
● Created users for workstations
● Set permissions on workstations
Starfone, Long Beach,CA March 2015- June 2015
Network Operating Center
● Monitor service quality (reading online report tools and traces)
● Reply/close Customer Service ticket (verify problem, correct routes, verify solution with
customers and Customer Service agents)
● Troubleshoot phone destinations worldwide
● Interact with our carriers all over the world to open tickets and verify solutions
● Enter new weekly rates into our Tariff as received by carriers
● Create VoIP users and assign phone numbers for entire company in the USA and overseas
● Alert next shift of any pending/unsolved issues
● Update manuals and procedures
● Remote into customer service workstations to fix issues
● Maintain and update Firewall

2. Thomas Computer Service- Gardena, CA September 2013- March 2014
IT Assistant
● Received customer inquiries for repairs, updates, new installs, and virus cleaning
● Regulated and reorganized technical manuals and publications
● Resolved IT hardware and software problems for customers in a timely manner
● Liaison between the customer and company
United States Marine Corps- Camp Lejeune,NC Sept. 2008 – Sept. 2012
Combat Logistics Battalion 6
Maintenance Management Specialist
● Maintain records of all the units’ equipment electronically.
● Receive issue and order all technical manuals and publications in the detachment.
● Maintain and update unit’s network and maintenance software.
● Created and managed reports
● Design and implement SOPs,which lead to an overall readiness of 95%
Education:
ITT Technical Institute – Torrance,CA
Associate ofScience Degree, Network Systems Administration March 2013- March 2015