Trevor Day is seeking a desktop support position and has extensive experience and skills in areas such as networking, operating systems, security, and troubleshooting various hardware and software. He has over 15 years of work experience in technical support roles for companies like Aerotek, Interactive Solutions, and Walgreens. Day also has 10 years of experience providing audio/video technology support for The Church of Jesus Christ of Latter-day Saints. He has various technical certifications including A+ and life/health insurance licenses.

1. Trevor Day
OBJECTIVE
An employment opportunity in a Desktop Support field.
SKILLS
 BIOS Configuration
 SOHO wireless/wired router
 ESD avoidance
 Client-side virtualization
 POP3, IMAP, Port and SSL, Exchange
 Mobile devices
 AMX device
 Tandberg
 Active Directory
 Diagnostics
 Port forwarding, port triggering
 DHCP (on/off), Static IP address
 Topologies- Mesh, Ring, Bus, Star,
Hybird
 Designing Custom Computer Systems
 DNS, LDAP and X.500, SNMP,
SMB, SSH, and SFTP
 hubs, switches, routers
 crimpers, multimeters, toner
probes, cable testers, loopback
plugs
 command line to manage disks,
copy files, shutdown your
computer
 manage the local users and groups
in your Windows OS
 Windows Local Security Policy
manager
 built-in Windows memory
diagnostics to test your RAM
 link state, distance vector, and
hybrid routing
 route aggregation and route
redistribution
 port scanning, interface
monitoring, NetFlow analysis, and
SNMP monitoring
 Capturing Image
 RAID Install and Configuration
 WEP, WPA, WPA2, TKIP, AES
 Environmental and physical security
 Data destruction/ disposal methods
 Remote desktop
 Client-side VPN-PPP, PPTP, SSL
VPNs, and IPSec
 Creston
 Polycom
 Firewall
 RAID types
 MAC filtering
 DMZ
 NAT
 Network tools
 Wi-Fi antenna connector/placement
 APIPA
 address resolution protocol
 emergency repair disk
 Windows network settings,
modify network configurations,
and troubleshoot network
connections from the command
line
 Windows Recovery Console or the
Windows Command Prompt.
 Windows Device Manager
- install, manage, and uninstall
device drivers
 Windows Services console
 Windows Migration Tools
 Windows Run Line Utilities
 unicasts, multicasts, and
broadcasts
 Cable and Power Management
 data loss prevention
 security audit
 application patch management

2. EDUCATION and CERTIFICATIONS
Eagle scout 1997
Bartlett High School, Bartlett TN: High School 2002
Life and Health Insurance License 2013
CompTIA A+ 2014
Related Coursework:
Enroll in pathway program at Brigham Young
University at Idaho
Currently working toward my Java Certifications
EMPLOYMENT EXPERIENCE
2015 to 2015
Aerotek, Memphis, TN
Repair Technician
 Repair Lenovo Laptops
 Comply with Electro-Static Discharge safety guidelines
 Document all repairs, notes, and comply with quality control polices
Responsible for disassembling, reassembling computers utilizing a variety of hand tools
and fixtures, managing parts sensitive to damage, ensuring unit meets all assembly and
quality criteria to achieve high customer satisfaction. Test the hard drive and the system
board with PC Doctor. Use the troubleshooting method to determine what cause the issue
with the laptop.
2014 to 2015
Interactive Solutions Inc, Memphis, TN
Level 1 tech
 Troubleshooting the following devices/systems: Tandberg, Polycom, Creston,
AMX, and Biamp
 Ensure network, system and data availability and integrity via testing of system
 Upgrades, preventative maintenance, data collection, reports, load firmware and
install patch

3. Integrate components and software into customized systems which connect organizations
to their workers and to the world. Deliver of solutions for corporate communication,
inter-agency communications, distance learning, and telemedicine. My experience
includes troubleshooting the following devices/systems: Tandberg, Polycom, Crestron,
AMX, and Biamp. Provide continued maintenance and development of bug fixes and
patch sets for existing web applications. Ensure network, system and data availability and
integrity through preventative maintenance and upgrades, implement company policies,
technical procedures and standards for preserving the integrity and security of data,
reports and access. Run system tests of Tandberg, Polycom, Crestron, AMX and Biamp,
load firmware onto the AMX controller device; provide tech support for Polycom and
load the networking setting on a Tandberg 3000. Currently, I use Crestron Studio
software to adjust time clock for a controller and update the firmware.
2013 to 2014
ARMARK, Inc., Memphis, TN
Utility
 Ensured restaurant was with compliance of state health codes
 Created daily reports on condition of equipment, temperatures of freezers,
refrigerators, deep fryers, and heating equipment.
 Assisted in Maintaining the preparation and service areas of the restaurant.
 Insured the freshness of food and ingredients by checking the quality.
 Recorded old and new items and rotated stock
Ensured restaurant was within compliance of state health codes by training the staff on
health codes. Assisted with audits on different parts of the restaurant. Created daily
reports on condition of equipment, temperatures of freezers, refrigerators, deep fryers,
and heating equipment. Assisted in maintaining the preparation and service areas of the
restaurant. Insured the freshness of food and ingredients by checking the quality.
Recorded old and new items and rotated the stock.
2004 to 2013
WALGREENS, Inc., Bartlett, TN
Cashier
 Provided service to customers within company quality standards and was successful
in receiving high customer satisfaction score
 Assisted customers with questions, problems, and complaints in person and via
telephone
 Stocked shelves with supplies and organized displays.
 Trained and served as a peer coach for new sales associates

4. Provided service to customers within company quality standards and was successful in
consistently receiving high customer satisfaction scores. Verified customers received
receipts for purchases 100% of the time. Developed positive customer relationships
through friendly greetings by helping customers find the products that fit their needs.
Demonstrated use and care of merchandise to customers. Assisted customers with
questions, problems and complaints in person and via telephone. Stocked shelves with
supplies and organized displays. Trained and served as a peer coach for new sales
associates.
2005 to present
THE CHURCH OF JESUS CHRIST OF LATTER DAYS, Memphis, TN
Audio and Video Technology Special
 Monitor the internet network for video conference, set up video conference with two
cameras, wireless and wire mics
 Troubleshooting issues with the wireless coverages of the chapels
 Repair laptops using Google Remote Desktop service
 Resolve IP address conflicts
 Create management systems, creating broadcast of service meeting, set up a group
video conference
 Previously I streamed a church production film to three locations in two states; set up
a group video conference for church staff, and repaired and replaced speakers and
wires within the system. Assisted in creating a temporary control room for the video
broadcast of service meetings over the internet; converted a chapel into a video
conference room through the use of Google Hangout which included pushing a
Microsoft PowerPoint presentation. Installed a system with analog sound device and
digital sound devices.
For 10 years, I have been creating temporary and mobile VTC systems for The Church of
Jesus Christ of Latter-day Saints. DJ the church dances. Set up a system for managing the
cable for the network. Create a backup for the desktop and laptop. Create an image of the
user hard drive. Use Active Directory Service Interfaces to perform common
administrative tasks, such as adding new users, managing printers, and locating resources
throughout the distributed computing environment. Use Windows Remote Desktop
Connection, TeamViewer, and Google remote desktop to support laptop and desktop.
REFERENCES
Available by request