Andreas Christ is seeking a challenging position utilizing his 10+ years of experience in enterprise IT. He has strong skills in storage, servers, virtualization, backup software and operating systems. His experience includes roles as an onsite engineer, trainer, service manager and technical support analyst for Dell and other companies. He is proficient in troubleshooting, project management and creating productive team environments.

1. Curriculum Vitae
Andreas Christ
Mobile: +971 (0)52 9111728
Landline: +971 (0)4 3699798
E-Mail: Andi.Christ@gmail.com
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OBJECTIVE
To obtain a challenging position with the opportunity to excel on an exciting career path.
SKILLS
With more than 10 years experience in the Enterprise IT arena I have acquired a broad spectrum of
skills and knowledge with the ability to work effectively in a team or independently. My strong
problem solving abilities paired with a highly organized approach and sensibility for policies and
structures enable me to maintain clarity in changing environments. I am assertive as team lead, co-
operative in project fulfillment and drive successful results by creating a productive team atmosphere
with excellent integration, communication and negotiation skills and great de-escalation practice.
Technical Expertise summary
Hardware
Strong Storage background in SAN, NAS and DAS (FC, FCoE and iSCSI) as well as Fiber SAN
peripherals and clustered environments (HP/HA).
Familiar with Enterprise Servers (Blade, Rack as well as Cluster and Cloud infrastructure).
Disk and Tape backup solutions
Software
Heavy emphasis on Microsoft OS infrastructure but also Linux knowledge with broad
virtualization knowledge in multiple platforms.
Systems Management software and layered applications.
Various backup solutions (CommVault certified Trainer).
Languages
German natively English near native
EMPLOYMENT
Halian International Dubai, UAE
Initially Onsite Engineer progressed to Trainer and Service manager 08/13 to today
A multitude of covered responsibilities, from integrating hardware and software projects on site to
managing professional services and projects. My activities include presales and management of our
Break-Fix and Software Support Teams for our clients and internal projects.
The focus of my engagement has shifted as needed with one major area being the acquirement of
trainer status with CommVault software while implementing their data management solutions.

2. Dell Frankfurt a.M., Germany
Enterprise Systems Engineer (Skytech) 02/11 to 04/13
Working in a Team of 14 senior technicians covering large customer on site escalations in the whole
of EMEA working closely with Level 3 Analysts for specialty fields like Storage (Compellent, Equallogic,
EMC²), Server (Blade, Cluster, Datacentre and Cloud), Networking (PowerConnect, Force10, Juniper)
and Backup (Disk, Tape and mixed) as well as SAN environments (Fibre and Ethernet).
The focus of this team is to deliver outstanding resolution abilities in critical and /or highly critical
scenarios minimizing or eliminating downtime and analysis of performance issues.
Dell (various promotions) Cherrywood, Ireland
Enterprise Support Senior Analyst (B3) 04/09 to 01/11
Technical support for EMC Storage, Tape Libraries and Equallogic products. Fiber and iSCSI SAN
environments as well as SCSI and SAS attached devices. This Language dedicated team works in the
full spectrum of Storage and Backup Technologies.
Storage Support Analyst (B3) 06/08 to 03/09
Technical support for Tape Libraries and Equallogic products. Fiber and SAN environments as well as
SCSI and SAS attached devices. Covering complex backup solutions and systems and associated
software. WebEx administrator for the Cherrywood UK/Ire Enterprise teams.
Server Support Analyst (B2) 06/07 to 05/08
Technical support via phone, e-mail and remote connection tools. Focus on departmental and
engineer calls as well as escalations. Webex administrator for the Cherrywood UK/Ire Enterprise
teams. Handling overflow for Storage team and covering their caller queue on numerous occasions.
Member of the Tech Forum, providing feedback on process improvement for technical support agents
and their environment.
Server Support Associate (B1) 08/06 to 06/07
Support of servers and entry level tape backup systems via phone, e-mail and remote connectivity.
Basic installation and setup support mainly for the Small and Medium business market but also in the
large business sector.
AC E- Service (Self employed) Neusitz, Germany
IT Consultant and Service Technician 08/03 to 08/06
Consulting and sales of hard- and software (Individuals and Companies).
Installation of networks, workstations, servers and peripherals. Support for users and administrators
via phone, E- Mail and remote admin solutions. Providing solutions for various environments with
technologies like ADSL, VoIP, VPN, Ethernet, WLAN. Consulting and auditing for data- safety and
backup solutions, performing emergency data recovery and malware removal as well as repairs on
unbootable or locked-out systems.

3. MEL Language Institute Nuremberg, Germany
Assistant Manager 09/01 to 08/03
Administrative management responsibilities like organisation of courses, customer acquisition as well
as personnel decisions. Design and setup of the companies’ network and infrastructure, designing and
coding of the company’s homepage and databases. Teaching of "English for IT professionals"
Transnova Ruf GmbH Brodswinden, Germany
Service Technician 09/99 to 08/01
Setup and commissioning of robotized packaging machinery. Troubleshooting and servicing a variety
of specialty machines in DACH region and the US. Programming robots and /or PLCs as well as
implementing new technologies, typical independent problem solver position.
VT Verpackungstechnik Satteldorf, Germany
Project Engineer 05/99 to 09/99
Developed a controls concept for a large scale project. Organized the workflow between
subcontracted companies and contributed the programming / software guidelines for this project.
ZEBA GmbH Blaufelden, Germany
Assistant Manager 01/99 to 05/99
Assisted with marketing and customer relations tasks. Performed needs analysis and planned product
setup at the customer sites, delivered equipment and instructed the users.
Transnova Ruf GmbH Brodswinden, Germany
Electronics Technician 05/97 to 12/98
Testing and optimizing PLC and robot programmes. Assembly of machines at customer sites and
instruction of user personnel. Was promoted to Service Technician. Wiring and installing sensors and
actuators on automated packaging machines and robots.
Aidlin Automation Sarasota, USA
Machine building technician B 09/95 to 11/96
Assembly of machinery with emphasis on PET bottle handling, micro welding and specialty
pharmaceutical packaging machinery that later on won prestigious design awards. Assumed
responsibility for the projects working closely with the engineering department.
Flowers Bakery Bradenton, USA
Engineering Technician 08/94 to 08/95
(Preventive) Maintenance of all the systems in this large scale, fully automated bakery. Also setup and
integration of new equipment and repairs/improvement of exchange and stock parts.
Transnova GmbH Ansbach, Germany
Vocational training for the career as Electronics Technician 08/89 to 04/93
Wiring and installation of industrial control cabinets. Deploying sensors and actuators on machinery
and testing their functionality. Basic training in pneumatics, mechatronics and machining.

4. EDUCATION AND MILITARY SERVICE
Certifications
CommVault: Certified Professional
Certified Specialist for Virtual Data Management
Certified Trainer
Compellent Junior Storage Architect
Juniper Routing
Dell internal Certifications of almost all Enterprise Hardware
Brocade FC and Infiniband
1 Beobachtungspanzerartilleriebataillon 121 Tauberbischofsheim, Germany
Lance Corporal 1994
Serving mandatory military duty in the German Military.
Staatliche Berufsschule Weißenburg Weißenburg, Germany
Facharbeiterbrief (Leaving Certificate Vocational programme) 1993
Graduated Vocational school with average above "B" grades as an electronics specialist.
Also obtained the certificate of proficiency of the chamber of commerce
Staatliche Realschule Ansbach Ansbach, Germany
Leaving certificate secondary school 1988
Graduated with "B" average. Tutored classmates in Math, Physics and English
INTERESTS
Leisure sports, just being outside to offset long screen working hours, reading and artisan crafting.
Avid interest in emerging technologies and digital trends.
REFERENCES: Available upon request