The document provides several customer case studies on how they used VMware's management and automation solutions to improve their IT operations. In summary: 1) The University of New Mexico used vRealize Automation to accelerate service delivery times from weeks to minutes, increase efficiency and reduce costs by automating their IT provisioning processes. 2) Covance used vRealize Automation to improve service delivery from 2-4 weeks to 1-2 hours and enable their IT team to help grow their business through rapid provisioning and data center consolidation. 3) Choice Hotels used vRealize Suite to reduce application and infrastructure fulfillment cycles from 4-6 weeks to less than 30 minutes for their developers and