The document provides several customer case studies on how they used VMware's management and automation solutions to improve their IT operations. In summary: 1) The University of New Mexico used vRealize Automation to accelerate service delivery times from weeks to minutes, increase efficiency and reduce costs by automating their IT provisioning processes. 2) Covance used vRealize Automation to improve service delivery from 2-4 weeks to 1-2 hours and enable their IT team to help grow their business through rapid provisioning and data center consolidation. 3) Choice Hotels used vRealize Suite to reduce application and infrastructure fulfillment cycles from 4-6 weeks to less than 30 minutes for their developers and

1. VMware’s Management & Automation Customer Case Studies
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14. University of
New Mexico
“With the help of VMware solutions, we’ve transformed an extremely
inconsistent service process into an experience that’s the equivalent of
going into McDonald’s and ordering a Big Mac.”.”
— Brian Pietrewicz Director of Computing Platforms,University of New Mexico
Customer Objectives
• Slow and inconsistent delivery of IT Resources
• Manual IT provisioning processes across multiple departments
− 100 manual steps from 6 different groups
• Decentralized organizations, each department did not have sufficient IT
resources to manage their own infrastructure
VMware Solution
• Deployed private cloud IaaS leveraging vRealize Automation
Business Impact
• Accelerated Service Delivery times from weeks and days to minutes
• Increased IT efficiency and reduced costs
• Enabled departments to adopt new technology faster by leveraging
private cloud Infrastructure services
PROFILE
VMWARE PRODUCTS & SERVICES
Profile
Industry Higher Education
Headquarters Albuquerque, NM, USA
Environment 100 Departments each with
their own IT function
VMware Products & Services
VMware Software Defined Data Center
vRealize Automation

15. Industry
Headquarters
Employees
Annual Revenue
“VMware provided the most complete solution that was really built for the cloud era, versus
other solutions that may have been retrofitted for cloud.”
— Michael Lebiedzinski, Director of Private Cloud Engineering
• Vmware vCloud Suite Enterprise
• VMware vRealize Automation
• Vmware vCenter Operations Management
Suite Enterprise
• vCenter Site Recovery Manager
• vCenter Configuration Manager
• vSphere
Objectives
• Reduce time to deploy new compute resources
• Increase percentage of virtualized infrastructure
• Data center consolidation from 40 to 3
VMware Solution
• vRealize Automation rapidly provision new servers as customers need them
• vCenter Operations Management enables proactive management of all of their computing
resources and modelling of their future needs
Business Impact
• Improved service delivery from 2-4 weeks down to 1-2 hours.
• Enabled IT to help grow the business
• Consolidated data centers reduced OPEX spending
PROFILE
Pharmaceutical
Princeton, New Jersey
11,000
$2 billion
VMWARE PRODUCTS
Customer case study: Covance

16. Choice Hotels “Now developers can stand up an application middleware
stack in less than 30 minutes. Development teams no
longer see us as a roadblock.”
— Ross Davis, Senior Virtualization Engineer, Choice Hotels
Customer Objectives
• Meet the demands of 200+ developers
− Long application and infrastructure fulfillment cycles (4-6 weeks)
− Difficulty troubleshooting performance issues
VMware Solution
• VMware vRealize Suite
− automate infrastructure provisioning for developers
− improve performance troubleshooting
Business Impact
• Slashed service delivery from 4-6 weeks to 30 minutes
• Achieved superior performance with accelerated root cause analysis and
guided remediation
• Reclaimed more than a hundred over-provisioned
virtual machines in the first few weeks
PROFILE
VMWARE PRODUCTS & SERVICES
Profile
Industry Hospitality
Headquarters Rockville MD, USA
Environment 1,600 virtual machines
80% virtualized
200+ developers
VMware Products & Services
VMware vRealize Suite
• vRealize Automation
• vRealize Orchestrator
• vRealize Operations

17. SAIC “By establishing a security policy via an automated provisioning
blueprint at the front of an applications life cycle. VMware NSX and
vRealize Automation give us the ability to have that security posture,
follow that application throughout its entire life from cradle to grave”
— Coby Holloway, Vice President and Director of Cloud Computing, SAIC
Customer Objectives
• Dynamic and rapid network reconfiguration capability to respond to the ever changing
and violent cyber threats
• Enforce compliance through standardized services
VMware Solution
• VMware Software defined Infrastructure Services
• vRealize Suite cloud management platform.
Business Impact
• NSX allows rapid reconfiguration of network environments based on observed threats
• vRealize Automation and NSX enforce compliance closer to the applications and data
• Application Blueprints creates discipline by standardizing network security
• Automation delivers efficiency and speed
PROFILE
VMWARE PRODUCTS & SERVICES
Profile
Industry Technology Integrator
Headquarters McLean, VA, USA
Environment Private and Public
infrastructure shared by
internal and external
customers
VMware Products & Services
VMware Software Defined Services
• vSphere
• NSX
vRealize Suite
• vRealize Automation
• vRealize Operations
• vRealize Business

18. VMware IT - One-Button Code Delivery with vRealize Code Stream
Scope
• 50+ major development projects per year; integrated monthly releases
• Team of 40 engineers manually build and deploy code for each SDLC
instance;
• ~100 code deployments from DEV through PROD
Customer Objectives
• Build a high quality and agile IT infrastructure
• Get in control, build reliable process, do more with less
• Get ahead of demand, strategic business engagement
Business Impact
• Reduced Deployment Time by 63% (16.5 hrs to 6 hrs / release)
• Reduced Development Resources by 83% (12 to 2 people)
• Improved release automation rate by 100%
PROFILE
VMWARE PRODUCTS & SERVICES
Profile
VMware Products & Services
vRealize Automation
vRealize Code Stream
Industry Software Technology
Headquarters Palo Alto, CA, USA
Environment 3,500 Non-Production VMs
600 Production VMs

19. Work With A Trusted Brand and Market Leader
19
Leader in
Forrester Private
Cloud Wave
#1
rank in IDC Cloud
Systems
Management
report
#1
rank in IDC
Datacenter
Automation
report
Positioned
favorably in
Gartner’s CMP
Market Guide
(Gartner does not do
ranking for CMP)

20. Lets Engage further
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