The document discusses challenges in assuring virtual desktop infrastructure (VDI) performance and user experience. It introduces Login VSI and eG Innovations as solutions to address two key challenges: validating and predicting performance of a complex VDI stack through load testing (addressed by Login VSI), and monitoring user experience in a complex, changing VDI environment through end-to-end monitoring (addressed by eG Innovations). An integrated solution using both products is presented to help VDI operators manage performance and user experience.

1. Assuring VDI
Performance
How to Combine
Testing and Monitoring
Solutions to Deliver
High-Performing
Virtual Desktops
Presenters:
Mark Plettenberg | PM | Login VSI
Srinivas Ramanathan | CEO | eG Innovations
Holger Schulze | VP Marketing | eG Innovations

2. Moderator
Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

3. Topics for Today
• The VDI Dilemma: performance &
user experience
• Login VSI for performance testing
• eG Innovations for performance
monitoring and reporting
• The value of an integrated solution:
Login VSI & eG Innovations

4. Live Audience Poll
“What is Your Biggest VDI
Performance Management Challenge?”
•
User experience issues
•
Lack of visibility across virtualized
environment
•
Slow & complex problem diagnosis
•
Predicting the performance impact of change
•
Performance testing during VDI test &
deployment stages

5. The VDI Dilemma:
Performance & User
Experience
Mark Plettenberg
Product Manager
Login VSI
M.plettenberg@loginvsi.com

6. VDI - The User Perspective
How hard can it be?
User
Perspective
User
“I start my
device, log on,
and
expect the same
experience I had
with my physical
desktop
environment.”

7. VDI – The Admin Perspective
SAN
Active
Directory
on ESX
Switch
User
Virtual Desktops
on VMs
Network
Provisioning
Server
Connection
Broker
Oracle
vCenter
License Server
Profile Server
Complexity
Virtual machines, connection broker, profile server, provisioning server
… a lot of opportunities for things to go wrong &
impact the user experience!

8. VDI Introduces New Dependencies
Excessive disk reads by the MS Access Application of one
user slows down the performance for other users.
Virtual infrastructures introduce new dependencies that must
be discovered and used for effective management.

9. Infrastructure Triage is a Hot Potato!
“My
application is
slow!”
End User
Looks
fine
Not our
problem
Not mine
either
Talk to
the other
guys
LAN
Admin
ERP Admin
Everything
Is OK
Desktop
admin
Sys admin
Application
Admin
Domain
admin
All lights
Are green
VMs are lightly
loaded
The server
is working
OK
Database
Admin
Server admin
No other
complaints
VMware admin
We don’t
see anything
wrong
VDI Service Manager

10. Desktop Virtualization Performance
Pain
50% of all desktop
virtualisation projects
stall or fail for 2 reasons:
1) Unacceptable End
User Performance
2) Cost Overruns
“Traditional management tools
and desktop assessments fail to
deliver VDI performance, user
acceptance and scalability.”

11. Downtime is
… Extremely
Expensive
Downtime can jeopardize virtualization projects,
if not managed properly.

12. The VDI Deployment Cycle
Design /
ReDesign
Manage
&
Operate
Test &
Deploy

13. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user experience
Authentication
in a complex technology stack
Network (WAN/LAN)
where change is constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end - to - end monitoring will
give trueAD & Policies the user
insight in
experience
Windows Profile
Remoting Protocol
Desktop Broker
Application Virtualization
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end- to -end user
Application Management
experience monitoring was
Printing
considered fragmented, complex
and Anti Virus
incomplete
OS
Login VSI:
Hypervisor
EG-innovations:
VDI Load Testing
Made Simple.
Server
User Experience Monitoring
Made simple
Storage

14. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user experience
Authentication
in a complex technology stack
Network (WAN/LAN)
where change is constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end - to - end monitoring
AD &
will give truePolicies
insight in the
Windows Profile
user experience
Remoting Protocol
Desktop Broker
Application Virtualization
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end- to -end user
Application Management
experience monitoring was
Printing
considered fragmented, complex
and Anti Virus
incomplete
OS
Login VSI:
Hypervisor
EG-innovations:
VDI Load Testing
Made Simple.
Server
User Experience Monitoring
Made simple
Storage

15. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user experience
Authentication
in a complex technology stack
Network (WAN/LAN)
where change is constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end - to - end monitoring
AD &
will give truePolicies
insight in the
Windows Profile
user experience
Remoting Protocol
Desktop Broker
Application Virtualization
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end- to -end user
Application Management
experience monitoring was
Printing
considered fragmented, complex
and Anti Virus
incomplete
OS
Login VSI:
Hypervisor
EG-innovations:
VDI Load Testing
Made Simple.
Server
User Experience Monitoring
Made simple
Storage

16. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user experience
Authentication
in a complex technology stack
Network (WAN/LAN)
where change is constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end - to - end monitoring will
give trueAD & Policies the user
insight in
experience
Windows Profile
Remoting Protocol
Desktop Broker
Application Virtualization
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end- to -end user
Application Management
experience monitoring was
Printing
considered fragmented, complex
and Anti Virus
incomplete
OS
Login VSI:
Hypervisor
EG-innovations:
VDI Load Testing
Made Simple.
Server
User Experience Monitoring
Made simple
Storage

17. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user experience
Authentication
in a complex technology stack
Network (WAN/LAN)
where change is constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end - to - end monitoring will
give trueAD & Policies the user
insight in
experience
Windows Profile
Remoting Protocol
Desktop Broker
Application Virtualization
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end- to -end user
Application Management
experience monitoring was
Printing
considered fragmented, complex
and Anti Virus
incomplete
OS
Login VSI:
Hypervisor
EG-innovations:
VDI Load Testing
Made Simple.
Server
User Experience Monitoring
Made simple
Storage

18. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
Authentication
performance of a complex
technology stack while change is
Network (WAN/LAN)
constant?
Remoting Protocol
Desktop Broker
Only with load testing will you be
AD & Policies
able to predict the impact of change
on any level, hardware & software
Windows Profile
How do we monitor user
experience in a complex
technology stack where change is
constant?
Only end - to - end monitoring will
give true insight in the user
experience
Application Virtualization
Application Management
Until recently, load testing VDI was
Printing
considered complicated, laborintensive and expensive
Anti Virus
Typically, end- to -end user
experience monitoring was
considered fragmented, complex
and incomplete
OS
Hypervisor
Login VSI:
EG-innovations:
Server
VDI Load Testing
Made Simple.
Storage
User Experience Monitoring
Made simple

19. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
Authentication
performance of a complex
technology stack while change is
Network (WAN/LAN)
constant?
Remoting Protocol
Desktop Broker
Only with load testing will you be
AD & Policies
able to predict the impact of change
on any level, hardware & software
Windows Profile
How do we monitor user
experience in a complex
technology stack where change is
constant?
Only end-to-end monitoring will
give true insight in the user
experience
Application Virtualization
Application Management
Until recently, load testing VDI was
Printing
considered complicated, laborintensive and expensive
Anti Virus
Typically, end- to -end user
experience monitoring was
considered fragmented, complex
and incomplete
OS
Hypervisor
Login VSI:
EG-innovations:
Server
VDI Load Testing
Made Simple.
Storage
User Experience Monitoring
Made simple

20. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
Authentication
performance of a complex
technology stack while change is
Network (WAN/LAN)
constant?
Remoting Protocol
Desktop Broker
Only with load testing will you be
AD & Policies
able to predict the impact of change
on any level, hardware & software
Windows Profile
How do we monitor user
experience in a complex
technology stack where change is
constant?
Only end-to-end monitoring will
give true insight in the user
experience
Application Virtualization
Application Management
Until recently, load testing VDI was
Printing
considered complicated, laborintensive and expensive
Anti Virus
Typically, end-to-end user
experience monitoring was
considered fragmented, complex
and incomplete
OS
Hypervisor
Login VSI:
EG-innovations:
Server
VDI Load Testing
Made Simple.
Storage
User Experience Monitoring
Made simple

21. Address 2 Key Operational VDI
Challenges
Client
How do we validate & predict
Authentication
performance of a complex
technology stack while change is
Network (WAN/LAN)
constant?
Remoting Protocol
Desktop Broker
Only with load testing will you be
AD & Policies
able to predict the impact of change
on any level, hardware & software
Windows Profile
How do we monitor user
experience in a complex
technology stack where change is
constant?
Only end-to-end monitoring will
give true insight in the user
experience
Application Virtualization
Application Management
Until recently, load testing VDI was
Printing
considered complicated, laborintensive and expensive
Anti Virus
Typically, end-to-end user
experience monitoring was
considered fragmented, complex
and incomplete
OS
Hypervisor
Login VSI:
eG Innovations:
Server
VDI Load Testing
Made Simple.
Storage
User Experience Monitoring
Made Simple

22. Address 2 Key Operational VDI
Challenges
How do we validate & predict
performance of a complex
technology stack while change is
constant?
How do we monitor user
experience in a complex
technology stack where change is
constant?
Only with load testing will you be
able to predict the impact of change
on any level, hardware & software
Only end-to-end monitoring will
give true insight in the user
experience
Until recently, load testing VDI was
considered complicated, laborintensive and expensive
Typically, end-to-end user
experience monitoring was
considered fragmented, complex
and incomplete
Login VSI:
eG Innovations:
VDI Load Testing
Made Simple
User Experience Monitoring
Made Simple

23. Login VSI Analyzer
VSIbase & VSImax
to gather
Performance &
Scalability data
End-to-end UX
Monitoring tool
to gather
System & Application
performance/usage data
Simulated Users
in
Off-time production,
or test environment
Real Users
in
Live production
environment
Performance
Load Testing
Performance
Assessment/Monitoring

24. Stay out of trouble!
•
•
Login VSI measures
performance of
system using virtual
users to guarantee
best performance
before real users log
on to production
systems
Monitoring is
measuring state of
system and user
experience over time
in production,
involving real time
users
Change
Not
passed
Performance
Test
Production
Not
passed
Monitoring

25. Introducing Login VSI
Design /
ReDesign
Manage
&
Operate
Test &
Deploy

26. Traditional testing tools
•
Very complicated
– Setting up infrastructure components
– Large scale test scalability issues
– Configuring workloads
– Test execution
– Analyzing data
•
Time consuming
•
Expensive

27. Login VSI
•
•
•
•
•
•
Turn-Key Load Test for VDI & SBC
Industry Standard
Hypervisor/Broker/Protocol/OS/Office
independent
Out-of-the-box workloads: light, medium,
heavy
Easy to customize: add you own applications
VSImax: make comparisons easy
Used by: Citrix, Microsoft, Dell, HP, Cisco, VCE, EMC, Intel,
Panologic, Atlantis, Fujitsu, Virsto, Hitachi, Datacore, McAfee,
CSC, FusionIO, Unidesk

28. Login VSI in 2 hours
1. Find a VDI environment
2. Download Login VSI & activate license (5
minutes)
3. Execute Login VSI Data Server (5 minutes)
4. Create Test User Accounts (5 minutes)
5. Configure Launchers (5 minutes)
6. Configure Desktops (0 - ?)
7. Select workload and configure test scenario (5
minutes)
8. Run Test (48 minutes)
9. Analyze Results (5 minutes)

38. VSImax Office 2010

39. VSImax Office 2013

41. Login VSI Customers

42. Login VSI
•
Your assurance for a good performance and happy
users
•
Out of the box: up and running within few hours
– no scripting and easy to adapt
•
Platform independent
– honest, unbiased results
•
Industry standard
– recognized by leading technology vendors
Download Free Trail now with EVENT code:
EGVSI2013

43. Introducing eG Innovations
Design /
ReDesign
Manage
&
Operate
Test &
Deploy

44. Assuring VDI Performance
Srinivas
Ramanathan
CEO
eG Innovations
Srinivas@eginnovations.com

45. A Familiar Scenario

46. Where is the Root-Cause?
SAN
Active
Directory
on ESX
Switch
User
Virtual Desktops
on VMs
Network
Provisioning
Server
Connection
Broker
Oracle
vCenter
License Server
Profile Server
What is the root cause of the service problem?
Network? VMware? AD? SQL? Broker? Storage? Profile Server?

47. VDI Management Today
SAN
Active
Directory
on ESX
Switch
User
Virtual Desktops
on VMs
Network
Provisioning
Server
Connection
Broker
Oracle
vCenter
License Server
Isolated Management Tools
Profile Server
A single failure can bring down the entire service – but where is the root cause?
Each VDI element has its own dedicated management tool, but the service
owner has no correlated performance visibility across the VDI environment.

48. The Result of Fragmented Visibility

49. VDI – New Challenges, New Solutions
Virtual Desktop Management = Virtual Server Management
• Virtual Server Management Solutions …
– Monitor the Virtualization platform only – not the connection
brokers, storage, network, profile servers, terminal servers, …
– Track VMs and not users
• No way to map a user to a VM
• Workload of VM dependent on who is logged in
– Monitors a desktop from the outside (black box!)
• No understanding of what is happening inside the desktop
• What applications are running?
• Is high CPU usage because of load or a faulting application?

50. eG Enterprise: VDI Service Manager
Network?
VDI Service Owner
Database?
eG Enterprise Manager
Application?
Identify & resolve
problems preemptively,
before users call!
VMware?
Profile Server?
Connection Broker?
The eG Service Manager is a General Practitioner for your
VDI.

51. Live Solution Tour: eG Enterprise

52. The eG Universal Monitor
•A single agent license for Microsoft, Linux,
Sun Solaris, HPUX,IBM AIX, VMware, Tru64
•A single price to manage multiple
applications on the same server
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs
•Auto-upgradeable
•A single agent for monitoring any
application
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

53. eG Innovations Customers Examples

54. Next Steps
 Free Trial
http://www.eginnovations.com/freetrial
 Send an Email
info@eginnovations.com
 Call Us
+1 (866) 526 6700

55. Load Testing and
Performance Monitoring:
Combining Forces

56. Normal Test

57. eG Innovations Alarms & Overview

58. Add Anti-Virus Solution: No Tuning

59. eG Innovations Alarms & Overview

60. eG Innovations Alarms & Overview

61. eG Innovations Alarms & Overview
per VM

62. eG Innovations Alarms & Overview
per VM

63. eG Innovations Alarms & Overview
per VM

64. Top Process Consuming CPU

65. CONCLUSION

66. Combined Solution for Load
Testing & Performance Monitoring
Design /
ReDesign
Manage
&
Operate
Test &
Deploy

67. ROI of The Combined Solution
Boost
User Satisfaction
& Productivity
•Reduce downtime
•Increase application availability
•Boost user experience
Reduce
IT Support
Cost & Complexity
•Simplify, automate & accelerate
diagnosis & troubleshooting
•Optimize staffing levels &
reduce OPEX
Reduce
Infrastructure Cost
& Avoid Cost
Overruns
Deliver Projects
on Time, on
Budget,
on Target
•Increase hardware utilization
•Leverage investment in
software
•Right-size & optimize
infrastructure
•Accelerate deployments &
rollout
•Reduce risk, deliver successful
projects & peace of mind

68. Joint Promotions
•
For eG Innovations Users – “Go Test Promotion”
– Free one month Login VSI Pro license
– Free one hour workshop how to use Login VSI
– 20% discount on Login VSI licenses when purchased in 2013
•
For Login VSI Users – “Go Monitor Promotion”
– Free one month eG Innovations “Pro” license
– Free one hour workshop how to use eG Innovations
– 20% discount on eG Innovations licenses when purchased in
2013
•
For New Users – Your Choice:
– Pick your option; start with a “Go Test” or “Go Monitor”
promotions
– You want both at the same time? Call us.

69. Next Steps & Contact Details
http://www.loginvsi.com
http://www.eginnovations.com
info@loginvsi.com
info@eginnovations.com
Phone (US): +1 (408 ) 562 6160
Phone (NL): +31 20 342 0280
Phone (US): +1 (866) 526 6700
Download Free Trail now with EVENT
code: EGVSI2013

70. QA
&