A snapshot of skills, work experiences and achievements of a customer service expert and peak performance manager

1. Name:
Areta Nwosu

2. I can help you grow your business
and build your relationship with
your customers…

3. …with 9 years of Telecoms Experience in:
Line Management
Customer Service
Project Management
Call Management

4. And in…
BSC/RBS Support:
Fault reporting
Immediate real time intervention
Emergency Handling
Software Support

6. Driving market research into
customers social media habits

7. Managing the company blog for
the collation of profitable ideas

8. 2nd Class Upper; 2nd in my class
I have a Bachelor of
Engineering Degree
in Metallurgical
and Materials
Engineering

9. And an MBA
from the
University of Leicester
Specialization:
Employee Relations

10. So What?

11. I convert customer complaints…
…into 100% favorable reports

12. in less than six months in creative, cost-
effective ways.
I transform green employees into high-performers…

13. I recruit and manage both local and foreign staff,
motivating them to consistently high-perform
and achieve company targets.

14. I handle tough, high-pressure
situations
and solve complex problems quickly and
effectively.

15. I help achieve company targets faster,
easier and cheaper by offering
innovative solutions

16. I build strong customer relationships by
helping customers achieve and even exceed
their goals.

17. My Hobbies are:

18. Writing Books
So far, I’ve published two

19. Film-Making using skills gained from
here

22. My work has taken me to many
countries…

23. Sweden
Switzerland
Spain
UK
Ireland
Netherlands
Hungary
South Africa
Ghana
Cote D’Ivoire,
Kenya,
Sierra Leone
US

24. Contact Areta Nwosu:
sistawrita@gmail.com
Linked In: Areta Nwosu