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Curriculum Vitae
Mr Christopher David Bruin
21 Milton Road
Chesham
Buckinghamshire
HP5 2ET
01494 589065
07718302310
cbruin@nhbc.co.uk
I am a hard working and diligent individual who posses excellent interpersonal
skills and I have the ability to communicate at all levels. I have managed teams
of varying sizes and in various locations throughout my working life. I like to see
a job through to a finish and to see a job done well. I am self -motivated and I
have the ability to motivate others around me. I am comfortable with presenting
and have given presentations to all levels of staff within the companies I have
worked. I am well organised and manage my time well. I have had direct project
management experience in a variety of locations. I have experience of
implementing new processes to existing teams.
Education and Professional Qualifications
Agile PM Practitioner
Prince 2 Practitioner
Introduction to Credit Management (pass)
ICM Business environment (pass)
Registered Nurse Part 5
ENB N45 Epilepsy Nurse Specialist
ENB 998 Teaching and assessing in clinical practice
Good Standard of General Education
Short Courses
Managing Diversity
Data Protection
Security Awareness
Health and Safety in the Workplace
Various Management Days
Appraisal Trained
Intermediate Excel
Customer Excellence
Situational Leadership 2
Debt collection through the courts
Risk Analysis
Recruitment and selection
Lenovo Netbook Training basic
Previous Employment
2006-Present
NHBC
Currently Employed as Business Support Analyst
 Project work
 Inspection Service review
 Project design review
 Major Projects
 Risk Based Inspection
 Consultative and Flexible Inspections
 Plots in Blocks
 Risk Brackets for Builders
 NHBC Portal Support
 Designed and delivered Training sessions for Customer Services on the
use of the NHBC Portal
 Ongoing support and mentoring for NHBC staff on the NHBC Portal
From Dec 2013 I worked as a Customer Contact team leader
 Team Lead 9 people on the customer contact team
 Change management responsibility following the Business process review
 Coaching team to achieve highest possible Customer service
 Project team member for Windows 7 project represented Operations as a
whole
 Project managed hardware upgrades across customer services
department
 Windows 7 super user
 Formulate and present training sessions and packages for entire customer
services team
 Experian administrator for Customer services
From October 2011 I worked as Commercial Projects Manager
 I was employed as Commercial Project Manager, during my 18 months in
the role I have managed various project.
 IT based changes such as the changes to ADQ and the changes to the
Commercial Risk recordings screens.
 The other project area I have been involved in are around process change
and the re-organisation of the workloads within the Commercial teams.
 I organised and managed the launch of the Commercial call handling
charter. In turn this has led to the telephony working group best practice.
 I am well organised and self motivated and I am able to get the best from
people around me.
From October 2007 I worked as the Senior Credit Controller.
 I was responsible for the day to day running of the Department.
 I introduced Workload allocation and ensuring that the critical tasks are
carried out.
 I implemented changes to working practice within the department and I
also support the staff as and when required.
 I was responsible for training the existing staff and new starters.
 In August 2010 I became the Team Leader.
 I developed the Credit Managers Monthly report so that it is now
automated and produced on time and accurately each month.
 I also motivated the staff to affect a fall in the over 90 day debts for 3
years in a row.
 I built relationships with a number of our PG1 Customers to affect a
change in their payment behaviour.
 I conducted customer visits and monthly Credit meetings with the
business unit managers.
 I managed the following projects within the Credit control team Premium
Refund, Annual Renewals and Query Management.
From June 2006 I worked as a Recovery Assistant
 Recovering of Debt from Builders who have failed in their obligations
 Managed Disciplinary queue negotiating with the Builders to avoid
suspension and possible deletion form the register
 Insolvency and Bankruptcy ensuring correct steps are followed to
minimise exposure of risk to NHBC and give best chance of debt recovery
2005-2006
Delivery Driver, Gilberts Parcels Chesham
2002-2005
Assistant Surveyor/Site Manager. Meryl Construction Uxbridge
2001-2002
Duty Manager, Latimer House Conference Centre
1999-2001Assistant Site Manager T and B Construction
1994-1999 House Manager, National Society for Epilepsy Chalfont St Peter
1989-1994 Assistant House Manager, Hillcote Children’s Home Salisbury

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CV C D Bruin

  • 1. Curriculum Vitae Mr Christopher David Bruin 21 Milton Road Chesham Buckinghamshire HP5 2ET 01494 589065 07718302310 cbruin@nhbc.co.uk I am a hard working and diligent individual who posses excellent interpersonal skills and I have the ability to communicate at all levels. I have managed teams of varying sizes and in various locations throughout my working life. I like to see a job through to a finish and to see a job done well. I am self -motivated and I have the ability to motivate others around me. I am comfortable with presenting and have given presentations to all levels of staff within the companies I have worked. I am well organised and manage my time well. I have had direct project management experience in a variety of locations. I have experience of implementing new processes to existing teams. Education and Professional Qualifications Agile PM Practitioner Prince 2 Practitioner Introduction to Credit Management (pass) ICM Business environment (pass) Registered Nurse Part 5 ENB N45 Epilepsy Nurse Specialist ENB 998 Teaching and assessing in clinical practice Good Standard of General Education Short Courses Managing Diversity Data Protection Security Awareness Health and Safety in the Workplace Various Management Days Appraisal Trained Intermediate Excel Customer Excellence Situational Leadership 2 Debt collection through the courts Risk Analysis Recruitment and selection Lenovo Netbook Training basic
  • 2. Previous Employment 2006-Present NHBC Currently Employed as Business Support Analyst  Project work  Inspection Service review  Project design review  Major Projects  Risk Based Inspection  Consultative and Flexible Inspections  Plots in Blocks  Risk Brackets for Builders  NHBC Portal Support  Designed and delivered Training sessions for Customer Services on the use of the NHBC Portal  Ongoing support and mentoring for NHBC staff on the NHBC Portal From Dec 2013 I worked as a Customer Contact team leader  Team Lead 9 people on the customer contact team  Change management responsibility following the Business process review  Coaching team to achieve highest possible Customer service  Project team member for Windows 7 project represented Operations as a whole  Project managed hardware upgrades across customer services department  Windows 7 super user  Formulate and present training sessions and packages for entire customer services team  Experian administrator for Customer services From October 2011 I worked as Commercial Projects Manager  I was employed as Commercial Project Manager, during my 18 months in the role I have managed various project.  IT based changes such as the changes to ADQ and the changes to the Commercial Risk recordings screens.  The other project area I have been involved in are around process change and the re-organisation of the workloads within the Commercial teams.  I organised and managed the launch of the Commercial call handling charter. In turn this has led to the telephony working group best practice.  I am well organised and self motivated and I am able to get the best from people around me.
  • 3. From October 2007 I worked as the Senior Credit Controller.  I was responsible for the day to day running of the Department.  I introduced Workload allocation and ensuring that the critical tasks are carried out.  I implemented changes to working practice within the department and I also support the staff as and when required.  I was responsible for training the existing staff and new starters.  In August 2010 I became the Team Leader.  I developed the Credit Managers Monthly report so that it is now automated and produced on time and accurately each month.  I also motivated the staff to affect a fall in the over 90 day debts for 3 years in a row.  I built relationships with a number of our PG1 Customers to affect a change in their payment behaviour.  I conducted customer visits and monthly Credit meetings with the business unit managers.  I managed the following projects within the Credit control team Premium Refund, Annual Renewals and Query Management. From June 2006 I worked as a Recovery Assistant  Recovering of Debt from Builders who have failed in their obligations  Managed Disciplinary queue negotiating with the Builders to avoid suspension and possible deletion form the register  Insolvency and Bankruptcy ensuring correct steps are followed to minimise exposure of risk to NHBC and give best chance of debt recovery 2005-2006 Delivery Driver, Gilberts Parcels Chesham 2002-2005 Assistant Surveyor/Site Manager. Meryl Construction Uxbridge 2001-2002 Duty Manager, Latimer House Conference Centre 1999-2001Assistant Site Manager T and B Construction 1994-1999 House Manager, National Society for Epilepsy Chalfont St Peter 1989-1994 Assistant House Manager, Hillcote Children’s Home Salisbury