This document provides a summary of Enaam Alum's qualifications and experience seeking a Junior Project Manager role. She has a MSc in Project Management from Birmingham City University and over 3 years of experience working in utilities customer service and recruitment. Her most recent role was as a recruitment consultant where she recruited senior digital project managers. She is skilled in various project management methodologies and tools.

1. Enaam Alum
Professional summary
A Msc Project Management postgraduate of Birmingham City
University, seeking a Junior Project Manager role.
Knowledgeable about the Principles of Project Management,
along with business strategy, communication, and operations
logistics – as demonstrated throughout university and during
part-time work. A motivated and creative self-starter with a
comprehensive ability to meet deadlines, work well under
pressure, and communicate effectively. I have extensive
experience in the Utilities sector as I have worked on several
campaigns in the last 3 years, delivering exceptional customer
service to the Utility industry.
Work history
Opilio Recruitment | Digital Recruitment Specialists -
Recruitment Consultant (Project Management Desk)
Coventry
03/2019 - 05/2019
I was hired to work on the Project Management Desk due to
my specialist knowledge in the Project Management
discipline and interest in the subject.The short stint as
recruitment consultant was to fill Senior Digital Project
Manager roles in London, offering Opilio clients, quality
candidates for their roles. I enjoyed my time at Opilio,
speaking to 15 to 20 project managers everyday about their
day job. My responsibilities include,
 Using sales, business development, marketing techniques
and networking to attract business from client companies.
Developing a good understanding of client companies,
their industry, what they do, their work culture and
environment.
 Negotiating Contracts
 Using social media to advertise positions, attract candidates
and build relationships
Skills
 Project Management
 Agile Methodology and
Waterfall Methodology
 Microsoft Office
 Microsoft Project
 Microsoft Outlook
 Cross functional coordination
 Network Diagrams
 Compliant Management
 Team Leadership
 Customer Service
 Team building expertise
 Efficient user of SAP contact
center software
 Negotiations expert
 Analytical
 Business Development, Time
management
 Business Operations
 Strong interpersonal skills
 Conflict resolution
 Highly organised
 Good judgment
 Advanced problem solving
 Flexible
 Employee relations
 Budgeting and finance
 Results-orientated

2.  Headhunting - identifying and approaching suitable
candidates who may already be in work using candidate
databases to match the right person to the client's vacancy
 Receiving and reviewing applications, managing interviews
and tests and creating a shortlist of candidates for the client
 Interviewing and assessing prospective applicants and
matching them with vacancies at client companies.
 Preparing CVs and correspondence to forward to clients
regarding suitable applicants
 Organising interviews and selection events helping
applicants to prepare for interviews informing candidates
about the results of their interviews
 Negotiating pay and salary rates and finalising
arrangements between client and candidates
 Networked with industry contacts, association
memberships and associates.
Wesleyan Bank Limited - Work Placement (PMO)
Birmingham
10/2018 - 12/2018
I was fortunate to secure work experience at Wesleyan Bank
and gain insight to all the various departments. My area of
interest is PMO department, and I have sat in meeting and
discussed with a wide range of PM's about Project
Management. I learn't how PM's delivered their projects and
managed the stakeholders in the Project team, which has led
me to conduct my research on delivering Projects using a
Hybrid approach as I learn't organisation who are typically
using traditional methods such as Waterfall Methodology are
struggling to implement Agile to their workforce, and
perhaps 100% Agile i snot the correct approach. Wesleyan
Bank uses Waterfall Methodology for the majority of their
projects, but are transitioning to Agile as their Digital team
are creating innovative products for their customers to use.
Sigma Financial Group - Complaints Handler
(ScottishPower)
Birmingham
11/2017 - 02/2019
 Achieved 100% call quality
 Consistently achieved bonus by hitting all KPI
 Elected Voice Rep for department of 60 FTE and helped
coordinate, schedule meetings with operations director.
 SAP trained
Education
2019
Birmingham City University
Birmingham
M.Sc.: Project Management APM
Accredited (Expected Distinction)
The modules of study on my
University program are Principles
of Project Management,
Procurement and Contract Law,
International Operations and
Logistics, International Business
and Marketing, Resource
Management, Research Methods,
Master dissertation Project.
 Coursework in Business,
Accounting and Finance
 Precedence Diagram / Critical
Path Analysis
 Waterfall and Agile
Methodology
 Top 5 % of class
2012
Birmingham City University
Birmingham
Bachelor of Arts: Business and
Management (1st Class)
Entrepreneurship and Small
Business Development;
Dissertation Project;
Management/Organisation
Synergy; Critical Management
Perspective; Reflective Manager ;
Business Operations and Systems.
2008
The Sixth Form College Solihull
A Levels
Birmingham Business Studies (A
Level); Applied ICT.
2006

3. Sigma Financial Group - Complaints Handler (Extra Energy)
Birmingham
03/2017 - 11/2017
 Investigating complaints and managing own workload - 25
cases daily
 Coordinate with clients billing and account departments, to
resolve customer outstanding issues.
 Using outlook, to set call back appointments, thereby never
breaking a promise made to a customer.
 After thorough investigation where applicable, wrote
resolution and deadlock letters.
 Consistently achieved closure target with minimum reopen
rate
Sigma Financial Group - Customer Service/Payments
Department (First Utility)
Birmingham
10/2016 - 03/2017
 Processing customer payments, answering customer
queries promptly
 Busy call center environment, taking 100 to 150 inbound
customer service queries .
 Duties included, setting up affordable payment plans,
prepayment queries, submitting customer complaints on
Salesforce, Taking Payments.
Sigma Financial Group - Customer Service
Advisor/Collections (ScottishPower)
Birmingham
10/2015 - 11/2016
 Inbound/Outbound busy Campaign, providing customer
service to customers with outstanding balances .
 FCA Compliant, setting up affordable manageable plans
 Identifying vulnerable Customers and sign posting to
available help, remaining professional at all times
 Call Quality Target 85% - Achieved Average 95%
 Wrap Target 11% - Achieved 8%
 Ratio Target 32 - Achieved 38
Moseley School, Birmingham
GCSEs
11 GCSEs (Including A-C
Mathematics and English)
Certifications
Scrum Master Certified (SMC)
International Scrum Institute™
License: 71324993086513
Prince2 Foundation : Studying
Microsoft Office Specialist (Exam
to be taken in June 2019)
.