Vikashni Ram is seeking employment and has experience in administration, customer service, and healthcare assistance. She has a diploma in theology and certificates in health services assistance and sales/customer service. Her work history includes roles in data entry, administration support, aged care assistance, and customer service supervision. She aims to be a valuable asset in a dynamic business environment through employing her skills.

1. VIKASHNI RAM
Personal Details
4 Doran Avenue,
Lurnea, NSW 2170
Mobile: 0404 756 634
0411 196 096
Email:
vikashniram79@gmail.com
ezekiel.prasad@lccaustralia.com
Areas Of Expertise
Communication
Critical Thinking
Personal Development
Computer Literacy
PERSONAL SUMMARY
Well organized, dependable and hard working personality. Uses
effective time management techniques and is a self-motivator driven to
plan and achieve specific goals. Has a keen interest in developing and
maturing my personal skills and willing to work within a diverse team.
Ability to manage and adjust to situations and make analytical
decisions. Exceptional ability to focus, learn and meet deadlines and
prioritize tasks. A patient listener who focus on customers. Highly
organised and enthusiastic in every tasks allocated. Highly motivated
and goal oriented and a true team player with strong communication and
presentation skills.
PERSONAL PROFILE
Proven ability to effectively manage multiple responsibilities in a busy
environment and to identify urgent tasks, ensuring they are prioritised and
completed in a timely and accurate manner. Experienced at operating in
pressure situations where I have been required to carry out complex tasks
within a short timeframe. I have experience in processing technical
information, and I remain calm and maintain a high standard of work when
under pressure.
CAREER OBJECTIVE
To be employed in a dynamic business environment that involves
professional challenge and become a valuable asset to the company by
employing my skills.
WORK EXPERIENCE
Data Entry & Documentation
AB Notes, Ingleburn NSW (March 2016 – to date)
 Data Entry
Administration Support Officer
Empower Institute – Parramatta, NSW ( April 2015 – March 2016)
 Sending staff movements
 Attending all info emails
 Responsible for CB queries at the Parramatta Campus
 Attend to Student Support - example retrieval of lost passwords, etc
 Answer all incoming calls and handle caller’s inquiries whenever
possible
 Re-direct calls as appropriate and take adequate messages when
required
 Attend to photocopying /scanning/ mailing as and when required
 Attend to other tasks as and when assigned
 Maintain an adequate inventory of office supplies
 Monitor the use of supplies and equipment

2.  Sending cancellation, withdrawal, extension and re-enrolment request
form
 Sending Confirmation of Enrolment
 Sending Centrelink Letters
 Investigating Student for withdrawal
 Deferring Student who do not show any Progression
 Exceptional customer service
 General Reception duties: welcoming clients
 Training staff members
 Generating student reports for management
 Data entry
St Sergius Age Care, Cabramatta
Responsibilities:
 Assist with personal care & hygiene: dressing/grooming,
showering/bathing, oral hygiene, giving a bed bath and
toileting/continence management
 Assist in taking blood pressure measurement
 Changing of catheter bags
 Assist in responding effectively to behaviours of concerns
 Assist with mobility and use ceiling hoist systems when required
 Implement behaviour intervention and support programs
 Engage clients in community access activities
 Participated in the creation and delivery of tailored care plans
South West Sydney Private Hospital, Liverpool
 Monitor vital signs
 Takes ECG
 Maintain a positive, caring, patient and friendly demeanor at all
times
 Blood pressure & blood sugar measurement
 Changing of catheter bags
 Assisting with personal care & hygiene: giving a bed bath
 Dressing/grooming and showering/bathing
 Temperature, pulse and respiration measurement
 Assist in bed making
Administrative Coordinator
Peace Chapel Church – Suva, Fiji Islands (2003 - 2013)
Gained vital skills and experience in office management, working in a
team and being knowledgeable of procedures and terms of the
organisation. In this time, also improved Microsoft Office Skill.
 General administration duties where required
 Agenda development and taking of Minutes accurately
 Provide support and PA duties to Manager when needed
 Manage day to day operations e.g. banking and reconciliation.
 Managed filing (electronic and hard copy) which involved archiving.

3. References
Jayson Prasad
Caltex Australia Petroleum
Mobile: 0427 255 596
Email:
jprasad@caltex.com.au
Lokesh Singh
Empower Institute
17-21 Macquarie Street,
Parramatta, NSW 2150
Ph: 0415 514 116
Email:
lokesh.singh@empower.edu.au
Kaveeta Prasad
Empower Institute
17-21 Macquarie Street,
Parramatta, NSW 2150
Mobile: 0449 704 445
Email:
kaveeta.prasad@empower.edu.au
 To assist others and effectively prioritises tasks to meet
administration responsibilities.
 Displays a solid understanding of organisational policies and
procedures as they relate to area of responsibility.
 Demonstrate core values and behaviours in all work related activities.
Customer Service Supervisor
Retail Outlet (Supermarket) – Suva, Fiji Islands (1999 – 2003)
Responsible for providing excellent customer service in a range of
situations. Responsibilities include managing two registers
simultaneously; being accountable for change orders and helping
customers find their product of need, whilst maintaining a continuous
work ethic.
Key Tasks and Responsibilities;
 Supervision of other service members
 Excellent and friendly customer service
 Resolving customer complaints and enquiries
 Open and Close of the store
ACADEMIC QUALIFICATIONS
2015
Completion of the Engagement, Sales & Customer Service Training
Programme
2014-2015
Certificate III in Health Services Assistance
Certificate III in Health Services Assistance (Assisting in Nursing
Work in Acute Care)
First Aid
1997 – 1998
South Pacific Bible College - Fiji Islands
Diploma in Theology
1996
DAV College – Fiji Islands
High School Certificate
Extra-Curricular Activities (Current)
- Kids Club
- GirlFriends Ministry
- Worship Ministry
Extra-Curricular Activities (Fiji Islands)
- Sunday School Teacher/Supridendent
- Women’s Ministry President
- Youth Ministry Leader

4. Interests
I enjoy making friends, meeting new people and learning their
customs thus learning new cultural backgrounds, cooking, listening
& singing Christian songs and very passionate about travelling