Theresa Whitmore-Lewis is seeking a position that utilizes her over nine years of experience in customer service, administrative, and patient registration roles in a healthcare setting. She currently works as a Priority Access Specialist Lead and previously as a Patient Services Coordinator at Emory Healthcare, where she achieves high performance handling high call volumes, resolves patient issues, and schedules appointments. Theresa has organizational skills, attention to detail, and can work well under pressure handling intense situations calmly. She is pursuing a Bachelor's degree in Business Management from Strayer University expected in September 2016.

1. Theresa Whitmore-Lewis
8301 Glenwood Dr. Riverdale Georgia 30274
678-760-0565
Teresalewis496@gmail.com
SUMMARY OF QUALIFICATIONS
I am self-motivated, result driven, innovative and exceptional administrative specialist with over
nine years of experience. Accustomed to working under pressure in a high call volume
environment. Accustomed to working the area of patient’s registration, data entry, insurance
verification and serving as the primary customer interface for department inquiries. I am capable
of assessing organizational needs through on-going program evaluation, development and
leadership skills
Customer Service Organizational Skill Strategic Planning
Decision Making Process Improvement Team Player
Detail Oriented Research Time Management
PROFESSIONAL EMPLOYMENT HISTORY:
Emory Healthcare Decatur GA 30030 January 2007 – Current
Priority Access Specialist Lead
• Achieve high performance evaluations for call handling ability and quality of services
provided to patients in a fast paced, high volume call center ( 100 call per agents)
• Resolve problems or escalated to managers as needed-able to diffuse intense situation and
frustrated callers.
• Organize, detail-oriented, positive attitude, high degree of precision, flexible with work
timings and an excellent team
Patient Services Coordinator II
• Processed new patient registration, scheduled new appointment and confirmed referral.
• Utilized the electronic medical record system for patients in need of medical advice
• Managed incoming phone calls and resolved patient inquiries and referred calls to
appreciate departments.
EDUCATION:
Strayer University Atlanta, Georgia
Bachelor of Business Administration (BBA) Major Business Management

2. Expected Graduation Date: September 2016
Strayer University Atlanta, Georgia
Associate Degree of Business Administration (ABA) Major Business Management
2015
References will be furnished by request