This résumé is for Pauline Davis, an accomplished individual with extensive experience in administrative and customer service roles, including over 20 years working in healthcare facilities in New Zealand. She has a history of providing exemplary patient care and customer service, and has strong skills in areas like organization, time management, record keeping, and computer programs like MS Office. Her most recent role was as a customer service representative at a café, but prior to that she held several roles like clinic coordinator and booking clerk at a hospital.

1. Pauline E. Davis
2/24a Payne Street Toowoomba Qld 4350
M: 0467 343 425
E: paulinedavis2@hotmail.com
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PROFILE
Accomplished and dedicated individual with sound experience in administrativeand customer service roles.
Motivated, hard-working and honesty is balanced by reliability, whilst consistently displaying professional
presentation, confidentiality and highest ethical standards. Effective interpersonal and communication skills
with a natural flair for relating warmly with people, easily generating trust and rapport; and facilitating
effective working relationships with a diverse range of personalities at all levels. Determined, confident,
organised and detail-oriented individual.
KEY STRENGTHS:
 Strong commitment to excellence in customer service and professionalism
 Highly adaptable with strong organisation and time management skills, complemented by the
ability to prioritise and manage multiple tasks within challenging and pressured situations
 Experienced in high volume, fast-paced work and call centre environments
 Possess a positive, professional image suitable for any business environment
 Equally effective working unsupervised or as a team member
 Recognised for integrity, eagerness to learn new skills and assume additional responsibilities
 Computer Skills: MS Word, MS Excel, PIMS, Concerto, PACS & MS Outlook.
EMPLOYMENT EXPERIENCE
BRUNCHES LUNCH BAR/CAFÉ
Customer service /March 2014 – present
Serve customers at front counter / using cash register/ making espresso coffees/
food preparation/ cashing up at days end.
WAITEMATA HEALTH DISTRICT – North Shore Hospital, Auckland,NZ
Clinic/Theatre Coordinator – General & Bariatric 2002 – 2013
Oncology Booking Clerk 1995 – 2002
Medical Receptionist/Booking Clerk 1993 – 1995
 Performed general administrative and receptionist duties including handled complex,
confidential and diverse over the counter and telephone enquiries; theatre booking
coordination; filing and archiving; data entry and record management
 Provided confidential executive and administrative support to the Clinical Director and Senior
Surgeons - handled administrative issues appropriately using tact and discretion, and
provided feedback on contentious issues
 Maintained exemplary customer service – assisted clients with all enquiries
 Coordinated and scheduled patients’ theatre bookings and out-patients appointments; created
and updated theatre lists; and managed theatre waiting lists in compliance with statutory
guidelines

2. Pauline Davis
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 Prepared and distributed the following day’s Theatre Lists on a daily basis; maximised best use
of theatre times by ensuring lists were filled and booked appropriately; and tracked urgent
GP’s referrals
 Maintained and accurately updated files and patients’ records; ie. entered and scanned large
volumes of medical records/data; and entered accepted/declined referrals data and captured
other relevant information used for reporting purposes
 Interpreted and complied with statutory requirements and organisational procedures
including privacy and confidentiality principles.
ACHIEVEMENTS:
 Instrumental in developing and implementing an Operations Manual and Contact Folder for
the District Health Board – resulting in streamlining procedures and improving efficiencies.
.
EDUCATION & TRAINING
Narbil Training & Consultancy Services Provide Responsible Service of Alcohol (RSA)
Auldhouse, NZ MS Excel 2003 – Level 1
Awhina Waitemata Health Campus, NZ Enhancing our Patient Service
NZ Council of Trade Unions Health & Safety – Stages 1 & 2
Stella Maris School, Northern Ireland Year 12
REFEREES
Dr Michael Rodgers
Hepatobiliary & Upper GI
Surgeon
North Shore Hospital
AUCKLAND NZ
Tel: +64 2178 4464
Professor Jonathan Koea
Hepatobiliary & General
Surgeon
North Shore Hospital
AUCKLAND NZ
Tel: +64 2140 1901
Mrs Dale Hilton
PA to Surgeons
Waitemata Health – North
Shore Hospital
AUCKLAND NZ
Tel: +64 9486 8920