The document provides a summary of Tracy Morris's professional profile and employment history. It details her experience as a Scheme Manager since 2011, overseeing the daily welfare of 51 tenants in sheltered housing. Prior roles include Care Assistant, Recruitment Consultant, Branch Manager, Staff Coordinator, and Deputy Manager for various healthcare organizations. She has extensive skills in management, care planning, communication, and ensuring quality care for clients.

1. Tracy Morris 7 Somerville,Poulton Road, Wallasey,Merseyside,CH44 9BZ
Email: morriskitten@hotmail.com Mobile: 0771 077 2096
PROFESSIONAL PROFILE
Solid knowledge of comprehensive care procedures and excellent care planning skills. Self-directed professional with excellent
problemsolving,communication,and managementskills.Successful in managingtime, prioritizing tasks,and organizing projects to
improvethequalityof clientcare. Empathetic,effective,and motivated professional withtheability to combineclinical experience
with compassion to meetthe challengesfacingtoday'shealthcare organizations.Clear awarenessof diversebackgrounds and alert
to widely varied and changingpatientneeds and circumstances.Collaborativeandadaptableteamplayer,with thecapacity to act
as key resource to colleagues and other health professionals.
KEY SKILLS:
 Managerial skills
 Maturity,confidentiality,patience,confidenceand
empathy
 Detailed,factual and accuraterecord keeping
 Ableto empower and enableindividuals
 Excellentorganisational and timemanagement
skills
 Ability to work to deadlines
 Willingnessto undertakeanyactivitiesother than
thosedirectlyrequired of my role
 EffectiveProblemSolving
 CarePlanningand Project
Coordination/Management
 Accurateand detailed RecordsControl/Progress
Reports
 Empathetic Communicationswith patients& their
families
 Physical andEmotional Assessments
 Effectivesupervisionof all junior levelsof staff
 Risk AssessmentManagement
 ITliteratein MS Office
SUMMARY OF EMPLOYMENT HISTORY:
Scheme Manager March 2011 to present
As an schememanager I work in a ShelteredHousingunitwith 51 flats fortenantsover theageof 55 with disabilities,ensuringthe
dailywelfareandwellbeingof all tenants,Supportplanningand runningof a busy officedealing with tenant’s needs and advice.
 Providing practical support to residents without undermining their independence
 Carrying out a daily check on residents including visiting residents when necessary
 Ensuring that tenancy conditions are observed by tenants
 Carrying out viewings with prospective tenants and sign them up
 Welcome new tenants and carry out an induction to the scheme
 Complete and review Support Plans and other relevant paperwork eg. Risk Assessments
 Organising and promoting social activities which meet the wishes and needs of the tenants.
 Encouraging residents to participate in organising social activities
 Establishing and maintaining links with the community, e.g. tenants' relatives, local clubs, faith groups, social groups,
volunteers, residential homes, etc.
 Maintaining contact with outside agencies on tenants' behalf such as doctors, Homelessness agencies, Social Services,
National Health Service etc.
 Providinghelp to residentsincaseof emergencies,suchasto call theemergency services or a doctorand to then provide
First Aid or other personal care, if appropriate.
 In an emergency remaining with the residents until help arrives
 Assistingresidentsvacatingor,in thecaseof death,to offer help to thefamily in practicalmattersandendingthetenancy.
 Keeping a daily register and adequate records of day to day events and occurrences
 Keepingan up to daterecord of all tenants,showingthenames,addresses and telephonenumbers of their doctorsand
next of kin.
SUMMARY OF EMPLOYMENT HISTORY: (CONTINUED)

2.  Follow instructions set out in the Scheme Managers Manual
 Explaining or giving assistance at regular intervals to residents in the use of the alarm system, fire procedures and any
relevant communal facilities, e.g. laundry.
 Advising and assisting in applications for Aids and Adaptation
 Responsible for the implementation of the Associations Health & Safety procedure within the scheme. This will include
particular attention to:
 Knowledge and practice of the Policies and practice on fire precautions and action in the event of fire
 Creatinga safeenvironmentfor all individual’s intheunitbutwith particularattentionto thosewith disabilities,such as
limited mobility, hearing, eyesight or mental concentration.
 Maintaining a petty cash system for minor expenses and Collecting concessionary Television License money
 Consulting residents on scheme based decisions and facilitate regular tenant involvement group meetings
 Liaisingover buildingmaintenanceandarrangeaccessasrequired,callinginimmediateassistancefor breakdownsof key
servicessuch aslifts and heating.To ensurethatlightbulbsin communal areasareregularly checked and replaced when
necessary.
 Checkingthatelectricity and gasbill readingsarecorrectfor theschemeand sometimes helpingtenants readtheirmeters.
 Supervising the cleaning of communal areas and the maintenance of the garden
 Ensuring appropriate disposal of refuse and promote re-cycling
 Checking the communal area furniture and fittings are fit for use
 Organising the preparation and booking of the guest room and collecting the appropriate charge
 Ensuring the general security of the building including testing the alarm and communication system
 Carrying out regular estate inspections of the scheme
 Attending regular team meetings, briefing sessions for staff and staff conference
 Attending training and supervision when requested
 Attending regular 1 to 1’s and annual Individual Performance Planning meetings with your Manager
 Performingdutiescommensuratewith theresponsibilitiesof theroleand ad hocprojectsasrequired from time to time
 Promoting the Association in a positive and professional manner
 Preparing and presenting written reports as and when required
 Assisting with administrative work in relation to the above duties, including filing and correspondence
 Providing cover for other members of staff during holidays, sickness or other absences and in emergencies.
Care Assistant Four Seasons Healthcare January 2011 to June 2011
Workingaspartof a teamlookingafter 22 residentson a nursingunitover a nightshiftperiodof 12 hours. AssistingtheNurseto
maintain a good quality for all service users ensuring dignity and privacy to all service users and following company policy and
procedureand offeringgood careto each serviceuser to maintaina healthylifeandassistwith all dailylivingtasksfromsupportto
personal care
Recruiting For Care July 2010 – September 2010
As a RecruitmentConsultantseekingemploymentfor professional staff in thecaresector.Officebased consultantseekingjobsto
match thoseof staff who haveapplied forpositionsthatwewereworkingon.Ensuringeachcandidatehad appropriateexperiences
for role and seeking more employment opportunities throughout the whole of the England, Scotland and Wales
Advantage Healthcare Group Feb 2007 – May 2010
Branch Consultant, leading to Branch Manager in 2008
As themanager for theLiverpool Branch of AHGmy roleincluded themanaginga teamof four officebased staff aswell asadatabase
on field staff,Nurses,careersand domiciliary staff.Alongwith theattributes I havementioned in theabovesection (Professional
Profile) I would also like to highlight a few other key roles in my position as Manager. I was involved in staff appraisals and the
sicknessand absencemonitoringprocessand I wasalso involved in disciplinary procedures whererequired.Another key rolewas
my involvement in the problem-solving and complaint resolution for the benefit of both the clients and our staff.
SUMMARY OF EMPLOYMENT HISTORY: (CONTINUED)

3. Advantage Healthcare Group Feb 2007 – May 2010
Branch Consultant, leading to Branch Manager in 2008
As themanager for theLiverpool Branch of AHGmy roleincluded themanagingateamof four officebased staff aswell asadatabase
on field staff, Nurses,careers and domiciliary staff.Alongwith theattributes I havementioned in theabovesection (Professional
Profile) I would also like to highlight a few other key roles in my position as Manager. I was involved in staff appraisals and the
sicknessand absencemonitoringprocessand I wasalso involved in disciplinary procedures whererequired.Another key rolewas
my involvement in the problem-solving and complaint resolution for the benefit of both the clients and our staff.
As Manager I was responsible for the assessment, evaluating and determining the appropriate level of care/ treatment for the
clientsusingouragency.WehavesteadilybuiltourDomiciliary,CareathomeClientdatabase,enhancingand enriching client’s lives
and enabling them to stay at home with appropriate care needs delivered to them.
Other duties within the organization include, Staff Rota, for domiciliary clients, operating an out of hour’s service to ensure
continuity of care amongst clients.
As Manager I wasresponsiblefor reportingto seniormanagement our currentbusinessneedsandtrendsviadaily and weeklyKPi’s.
Other duties includePayroll,Complaints handling,interviewingof temporary workersand ensuringthatall staff was complaintto
work depending on registration requirements
Ongoing training to develop my skills, completion of NVQ 2 in office management in October 2007.
Key skills developed throughout employment with Advantage Healthcare Group
 Excellent verbal and non-verbal communication
 Effective Management of Temporary Staff database
 Ability to Problem Solve
 Accurate Documentation and Care planning skills
Amber Nursing Services August 2003 till February 2007
I was employed as a Staff Coordinator, my duties included arranging staff Rota’s for 40 full time staff and 60 part time staff for
Nursingand residential homes,interviewingand selectingtheappropriatestaff,Operatingour 24 houroutof hours on call 7 in21
days.
I then progressed to Deputy Manager andother dutiesthen included payroll,invoicing,officeaccountsand all daily runningof the
nursing business. This was a challenging but rewarding roll.
Sept 11th
2002- till July 2003
Full time education at Borough Road College Birkenhead
Sept 9th
2001 – Sept 6th
2002
Catering Assistant Mosslands Drive, Wallasey Wirral
I started as a general kitchen hand and then worked on the tills
Sept 22nd
1999 – 18th
April 2001
The Knolls Residential Home, Plantation road Leighton buzzard
I was employed asa deputy head inchargeof 32 residents whereI had a rangeof duties,whichincluded administeringmedication,
health checks, ordering medication, computerized record keeping and day to day care.
August 1997 - September 1999
I was a SeniorCareAssistantworking PrimeCareLtd in thecommunity.Dutiesranged fromall aspectsof personal careto supporting
peopleremain inthecommunity.Other dutiesasseniorweresupervisingstaff,arrangingmonthly meetings,rota delegation anda
on call service to provide cover if staff failed to attend, emergency cover for discharge hospital teams
SUMMARY OF EMPLOYMENT HISTORY: (CONTINUED)
June1995 - August1997
Senior Maid, Molly Maid executive cleaning company

4. Jan1988 - Nov1991
Bar Maid
July1987 - Nov1987
VDU Operator, Blue Arrow Ltd, Hemel Hempstead
1986 - 1987
Quality Control Examiner, Celestion Textiles Ltd, Durnford Street, Plymouth
1985 - 1986
Retail Assistant, Argos, Plymouth
1981 - 1985
Catering Assistant
EDUCATION: CSE
English Grade 3
Math’s Grade 3
French Grade 4
Human biology Grade 3
Geography Grade 4
Art Grade 3
Needlework Grade 1
National vocational qualification care level 2nd March 2000
EDI Level 2 NVQ IN Business and Administration November 2007
National Vocational Qualification (QCF) EDEXCEL Level 3 NVQ In Management June 2013
Personal Performance Coaching And Mentoring Program January 2014