1. ARUNABHA DAS
E-Mail​: arunabhadas.s@gmail.com
Phone​: 09836763322
Banking professional with ​nearly 5 years​of profound experience in Retail Banking Operations / FTechno
Commercial Operations / Loans & Advances / Financial Report Preparation; targeting middle management
positions where the experience in overall functioning of banking processes will add value to operations.
Industry Preference: Banking, Financial Conglomerate​​~ Location Preference: Kolkata , Middle East , European
Union & Canada
PROFILE SUMMARY
Retail Banking Operations Branch Operations Sales & Marketing
Business Development Client Relationship Management Wealth Management
Product Management MIS Reporting / Documentation Team Management
• Comprehensive experience in implementation of banking related process including business development of an array of
products of the bank for account profitability, increased transactions, maximum returns, minimum liquidity position and
increased profitability
• Collaborating with Business Sales/ Account Managers, Product Management and Business Development teams to
successfully sell and deploy the company’s products at client locations
• Efficiently extended rapport with HNI clients to win confidence, anticipate needs & deliver appropriate product solutions
• Skilled in defining financial parameters within which branch operations must be executed and harmonizing them with
the organization’s macro level plans
• Excellent communication & people management skills that have been honed through managing cross-functional teams
CORE COMPETENCIES
• Developed competency in managing branch operations and implementing strategies towards enhancing market
penetration, business volumes and growth
• Devising and implementing policies/procedures for the all-round development of bank as well as reducing overall costs
of the bank through various means
• Managing customer centric banking operations, forwarding instructions to the concerned department and ensuring
customer satisfaction by achieving delivery & service quality norms
• Interfacing with High Net Worth clients for understanding their requirements and suggesting the most viable solution for
customer retention & securing repeat business
• Implementing result-oriented business generation plans & policies for attainment of pre-designated profitability
• Handling Retail Banking activities as well as involved in cross-selling financial products to existing customers to enhance
product portfolio
• Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and
meeting of individual & group targets
ORGANISATIONAL EXPERIENCE
Axis Bank Ltd., Kolkata (Since April’13)
Customer Service Officer – Retail Branch Banking
Key Result Areas
• Carrying out Day to day client servicing for transaction requirements i.e. clearing activity, DDs, cash deposition /
withdrawal issues, RTGS/NEFT, trade & forex transactions, loan and advances, locker operations etc. and thereby
ensuring smooth management of all branch related operations and the customer queries are attended and resolve the
same with efficient manner and within the stipulated TAT’s.
• Handling finacle & non finacle transactions productivity maintenance and monitoring of office accounts with a view to
improve control on branch operations
• Executing CBDT / GBM payment through secured channel, recording, resolving & monitoring all complaints & resolutions
registered under CRMS/Phone Banking/Banking Ombudsman i.e. preventive complaint management
• Ascertaining all laid down systems & processes are followed as stipulated by audit & senior management by carrying out
Monthly / Periodic Verification of auditable items at branches by adherence to all guidelines and regulatory requirements
• Interfacing & dealing with external & internal auditors, inspections & compliances, handling all related process checks as
custodian of vaults & joint custodian of systems administration and setup within the branch
• Performing maintenance & preparation of MIS for security stock, developing existing & new customers through planned
individual account support with strict adherence to KYC and Anti-Money Laundering (AML) norms at all times

2. • Confirming that customers get world-class services and their needs are understood and met through financial product
offerings of the Bank
• Comprehending diverse product sets that Axis Bank offers across its asset, liability and card business and cross selling of
that product to customer along with deepening on CASA mapped book
• Endorsing all direct & indirect banking channels like mobile app, internet banking, etc. and ensuring that the customer is
utilizing the same
• Monitoring timely vendor payments, maintaining office records for the same and accomplishing the no. target assigned
for the branch for CASA through sales channel and branch channel
• Adding up efforts towards achieving the TPP target for the branch and generating & converting leads for cross sell
products like Demat, Assets, Credit Cards, Mutual Funds, Life Insurance and General Insurance
Highlights
• Successfully built a very strong & robust department, penetrated and retained the client base by focusing on wealth and
asset products; turned around the Bancassurance business for Kolkata region
• Handled interaction with customers for effective resolution of grievances and obtaining feedback
• Maximised customer satisfaction matrices by providing pre & post sale/service assistance & achieved delivery & quality
norms
• Interfaced with clients, multinational corporate and maintained relations with them for ensuring continued & repeated
business and thereby augmented business & profitability
Axis Bank Ltd., Kolkata (July’10 – March’13)
Head Cashier – Retail Branch Banking
Highlights
• Ensured compliance to group company policies and procedures including regulatory requirements
• Led the designated Relationship Managers and Branch Sales Team for achieving the branch budgets
• Ascertained effective complaint handling and reduction in no. of complaints and monitored & ensured that the customer
contact details were always updated in the system
• Safeguarded that the correct product information is disseminated along with handled processing customer instructions &
transactions within the said TAT
• Served as a joint custodian to ensure all the security items in the vault are handled with proper norms and compliances
• Supervised proper record of destruction of security items was maintained as and when it was required and monitored
locker operations of the branch and the following related process
• Tied up with big corporate houses like Shrachi Group, Jhonson Lifts, Mani Group, Priya Foods, etc for Salary Accounts and
Retail Wealth & Asset solutions for their employees; handled High Net Worth Individual (HNI) relationships of 3000
employees approx.
• Played a pivotal role in launching Garia branch, ING Vysya Bank and developing a client base of 1500 clients approx and
deposit base of 5 Crores within 4 months of the launch
India Infoline Ltd, Zonal Head office -Kolkata (December'09– July’10)
Relationship Manager & Dealer
Highlights
• Buy, sell and give advice on investment and financial instruments, such as stocks, bonds, commodities and mutual funds.
Managing fund for the customers and generating brokerage for the company.
• Servicing Key individual customers and corporate.
• Obtain and evaluate all relevant stock market and economic information and provide proper guidance to customer in
their investment decision making.
• Managing portfolio and funds of the clients.
• Generating brokerage and revenue for the company.
CERTIFICATIONS
• IRDA Certifications in Life Insurance from Insurance Institute of India in 2009
• NSDL’s Certifications in Depository Operations (NCDO) from NSDL in 2015
ACADEMIC DETAILS
• Master of Business Administration (M.B.A in Finance & Marketing) from ICFAI University, Institute: IBS Kolkata in
March 2009 with 6 CGPA (Cumulative Grade Point Average).
• Bachelor of Commerce (B. Com Honours) from Seth Anandram Jaipuria College under Calcutta University in May 2005
with 53.5%.

3. • Higher Secondary (H.S in Commerce) from Seth Anandram Jaipuria College under West Bengal Board of Higher
Secondary Education in April 2002 with 61%.
• Secondary (Madhyamik) from Scottish Church Collegiate School under West Bengal Board of Secondary Education in
March 2000 with 75%.
PERSONAL DETAILS
Date of Birth: 27​th​
May 1983
Languages Known: English, Hindi & Bengali
Passport No: L5506701
Mailing Address: 6/1A, Bholanath Kundu Lane, Near Sovabazar Metro Station, Kolkata – 700005, West Bengal, India