1. Suchetha.Parupalli
Mob No: +91- 9963505063
E-Mail ID: suchetha.parupalli@gmail.com
CORE COMPETENCIES
Customer Service  Team Management  Training
Work Experience:
Experience Summary in short
 Over 6 years of proven experience in customer service – Inbound Operations, Customer
service, ISP & networking
 Exceptional relationship building skills; able to lead, motivate, successful team player
 Strong commitment to Customer Satisfaction and Quality of Service.
 Superior people management and communication skills
 Sound knowledge of ISP and networking
 Proven ability to work independently as well as a part of a team
 Strong knowledge on call center management
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
Work Experience:
Company Name: You Broadband India Ltd:
From: Jan ’15 to Till Date
Current Designation: Assistant Manager- call center Operations and Customer service
Job Responsibilities:
 Handling call center operations and vendor management
 Ensure management and escalation of critical situations and update stakeholders on
sensitive incidents for smooth functioning of operations
 Planning and executing the daily business requirements thus achieving the set goals
 Interacting with the partner on a regular basis on business needs
 Managing the call center escalations and coordinating with inter departments for a
smooth closure
 Identifying the potential opportunities and converting into production
 Conducting periodic reviews with vendors and reviewing the business needs
 Supporting the partner in identifying and delivering the business needs
Prior Designation: Team lead- Customer Relationship Manager
From: Feb’13 to Till Date Dec'14
Job Responsibilities:
 Maintaining the regular interaction and timely updations on QRC's which was raised
through call center
 Coordinating with relevant departments and ensuring the QRC should be resolved
within the TAT

2.  Handled a team size of 6 associates on floor
 Training sessions has conducted on product to other departments and at another
location team
 Daily interaction with individual associates on their KPI's/KRA's
Prior Designation: Nodal officer & Customer Support Representative
From: Jan’10 to Till Date jan'13
Job Responsibilities:
 Handled online clients for 12 locations for queries/ complaints/ requests.
 Retaining customer from disconnections. & Handling refund process.
 Taking care of Walk-in customers & solving their issues.
 Achieving targets as per the KPI Parameters.
 Interacting with client & updating the reports on daily basis in Excel format.
 Coordinating with relevant team for their pending TT’s for smooth running of
organization.
 Sending reports to reporting Manager about the process on daily basis.
Educational Qualifications
B Tech JNT University
Computer Acquaintance:
o Basic Fundamentals
o MS-Office (Excel, Word and Power point)
Hobbies : Listening to Music
Languages Known : English, Hindi, and Telugu
Personal Details
Name : Suchetha Parupalli
Father Name : Apparao Parupali
Date of Birth : 14th June 1987
Marital Status : Single
Languages Known : English, Telugu and Hindi
Nationality : Indian