Verisure Securitas Direct: On our fourth year in the Cloud! What has it been like so far?

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Join this session to hear about how we joined the Connections Cloud (at the time and by many still known as SmartCloud) in January 2013 and how this has been an interesting journey since then, that is for sure! “We” are Verisure Securitas Direct, providing home alarms and connected services for the smart home and with about 2 million customers in 14 countries, we are number one in Europe and growing strongly in South America. In this session I will cover topics like: – What were our key drivers for going to Connections Cloud? – What are we using Connections Cloud for? – Where have we seen the best growth and most positive feedback? – What has our cooperation with IBM been like? – What are our deepest concerns and prioritized requests? – And what is the future look like?

Technology

Toronto, June 6-7 2016
Verisure Securitas Direct
- On our fourth year in the cloud! What has it
been like so far?
Jacob Andersson
Corporate Systems Manager,
Verisure Innovation AB

• Who are we at Verisure
Securitas Direct?
• Why did we go to the
cloud?
• What are we using
Connections Cloud for?
• Our experiences and
user adoption
• IBM cooperation..?
• IBM deliverence…?
• OK, from now on then?
Who are we?

Verisure Securitas Direct
Movie: This is what we are

• Providing home alarms and connected services for the smart home
• 9000 employees serving 2 million customers in 14 countries
• We are number one in Europe (Sweden, Norway, Denmark,
Finland, Belgium, The Netherlands, United Kingdom, Spain,
Portugal, Italy)
• Growing strongly in South America (Brazil, Peru, Chile)
Verisure Securitas Direct – Who are we?

• Live in Linköping, Sweden where the
monitoring station for Sweden is located
• Manager of the Corporate Systems
department in our North Platform
• Collaboration tools helping our employees
to do there job better, more efficient and
mobile
• Video conferencing and Enterprise Social
Networking are among my top interest
areas
• Love the power of social! Breaks
boundaries in an organization
Who am I?

• Security and Cloud?
• More convenient Mail access though mobile and web were key
drivers
• Secure File Sharing too (more about that later on…)
A Security Company in the Cloud?

• Everything you CAN use it for!
• Wikis, Files, Meetings (video and audio)
• Information sharing
• Profiles, integration server
What are we using Connections for?

• It has just exploded! But it took a while…
• An IT Operations project to start with…so not top-driven
• Patience... “Not used to get these many options”
• Executives love to share stories…also need to like others
• “Almost irritated when getting certain emails!”
User adoption

• Can’t praise enough!
• Support, Conference calls and Meetings
• Beta programs
• Roadmaps shared
The cooperation with IBM

• There are things we have been waiting for since day 1…
• But they do deliver!
• Outlook support finally here to get rid of the (so boring) email
client discussions
• The to us promised move from NA to CE datacenter now in
planning
Does IBM deliver?

• Mobile app enhancements! Mobile is no 1 importance!
• 100% uptime. No maintenance windows
• Easier File sharing (We follow the Box integrations closely)
• Outlook support for Mac OSx
• Note taking application
• ”Orient me” – better start page
• Watson Cognitive delivered soon
Our Main Requirements?

• Ride on the adoption wave and…
• ...find ways to handle the loads of
information
• Help users take their work to
Connections
• Deliver ”TDI” – ”Security Directory
Integrator”
Future plans?

Toronto, June 6-7 2016
Thank you! Any Questions?
Connections:
http://bit.ly/1MgldkV
LinkedIN:
https://se.linkedin.com/in/jacoba
Twitter:
https://twitter.com/jake_fatman

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1. Toronto, June 6-7 2016 Verisure Securitas Direct - On our fourth year in the cloud! What has it been like so far? Jacob Andersson Corporate Systems Manager, Verisure Innovation AB

2. • Who are we at Verisure Securitas Direct? • Why did we go to the cloud? • What are we using Connections Cloud for? • Our experiences and user adoption • IBM cooperation..? • IBM deliverence…? • OK, from now on then? Who are we?

3. Verisure Securitas Direct Movie: This is what we are

4. • Providing home alarms and connected services for the smart home • 9000 employees serving 2 million customers in 14 countries • We are number one in Europe (Sweden, Norway, Denmark, Finland, Belgium, The Netherlands, United Kingdom, Spain, Portugal, Italy) • Growing strongly in South America (Brazil, Peru, Chile) Verisure Securitas Direct – Who are we?

5. • Live in Linköping, Sweden where the monitoring station for Sweden is located • Manager of the Corporate Systems department in our North Platform • Collaboration tools helping our employees to do there job better, more efficient and mobile • Video conferencing and Enterprise Social Networking are among my top interest areas • Love the power of social! Breaks boundaries in an organization Who am I?

6. • Security and Cloud? • More convenient Mail access though mobile and web were key drivers • Secure File Sharing too (more about that later on…) A Security Company in the Cloud?

7. • Everything you CAN use it for! • Wikis, Files, Meetings (video and audio) • Information sharing • Profiles, integration server What are we using Connections for?

8. • It has just exploded! But it took a while… • An IT Operations project to start with…so not top-driven • Patience... “Not used to get these many options” • Executives love to share stories…also need to like others • “Almost irritated when getting certain emails!” User adoption

9. • Can’t praise enough! • Support, Conference calls and Meetings • Beta programs • Roadmaps shared The cooperation with IBM

10. • There are things we have been waiting for since day 1… • But they do deliver! • Outlook support finally here to get rid of the (so boring) email client discussions • The to us promised move from NA to CE datacenter now in planning Does IBM deliver?

11. • Mobile app enhancements! Mobile is no 1 importance! • 100% uptime. No maintenance windows • Easier File sharing (We follow the Box integrations closely) • Outlook support for Mac OSx • Note taking application • ”Orient me” – better start page • Watson Cognitive delivered soon Our Main Requirements?

12. • Ride on the adoption wave and… • ...find ways to handle the loads of information • Help users take their work to Connections • Deliver ”TDI” – ”Security Directory Integrator” Future plans?

13. Toronto, June 6-7 2016 Thank you! Any Questions? Connections: http://bit.ly/1MgldkV LinkedIN: https://se.linkedin.com/in/jacoba Twitter: https://twitter.com/jake_fatman

14. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS

Editor's Notes

Verisure Securitas Direct is Europe's leading provider of professionally monitored alarms and connected services for the home and small business. Our core business is home security solutions – primarily professionally monitored intrusion and fire alarms – but we also offer smart home services. By forging partnerships with companies in complementary segments we are extending our reach in connected services to areas like control of digital locks and indoor climate supervision – all controlled and monitored through the Verisure mobile app. We help customers stay in touch with home and family, making their daily lives that little bit easier and more pleasant.
Security almost out of discussions, Cloud is mandatory and so also Security. To us convenient mail access from web, rich client and mobile were key drivers AND secure file sharing! Easy to say “No” about file sharing…IT need to provide secure alternatives Bonus: Connect people...
Patience was a good thing, now was the time and platform mature to get management engaged Feedback to more clearly set everything. Not the intent of Connections though Sharing is caring – like other posts

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