Turbo-charging Your Organization's Productivity with Enterprise Social
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Tieto — the largest Nordic IT-services company — went looking for ways to connect its global workforce, systems and partners, while eliminating communication silos. Tieto sought to increase knowledge-sharing among its 16,000 employees and increase productivity by five percent. In this webinar, you'll learn why Tieto decided to deploy tibbr as an enterprise social layer, what challenges they faced during the roll-out, and the excellent results they achieved. Presented by Ilkka Malva, Community Manager, Tieto CIO Office. In this webinar, you'll learn how even a large organization like Tieto successfully deployed tibbr as a social layer across all their systems and mobile devices and used tibbr to do the following: -Onboard new employees -Extend conversations and crowdsource solutions -Improve efficiency by reusing the knowledge shared on the network
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Turbo-charging Your Organization's Productivity with Enterprise Social
- 1. © 2013 Tieto Corporation Turbo-charging Your Organization’s Productivity with Enterprise Social Networking Welcome to today’s webinar! There will be silence until we begin today’s presentation. Today’s twitter hashtag is #tibbr
- 2. © 2013 Tieto Corporation Ilkka Malva Community Manager Tieto CIO Office Leandro Perez @leandro_perez Head of Product Marketing, tibbr TIBCO Software Inc. Speakers
- 3. © 2013 Tieto Corporation Company Overview TIBCO Software • Founded in 1997 • $1.1B revenue in 2012 • 70 offices, 25 countries • 4000 customers • 200 partners • 3500 employees tibbr • 1.5 Million subscription users • 100+ countries • Experienced implementation team • Customer success program • 24x7x365 global support
- 4. © 2013 Tieto Corporation Connecting People, Information & Applications
- 5. © 2013 Tieto Corporation Ease of use Scalability CloudOn Premise Security Entitlement No Training iPhone Blackberry Android Browser Support Everything Applications Docs LocationPeople Follow Everything Enterprise Ready Control Some Things Scale Choice Integration Apps Marketplace Leverage Existing Assets $ Platform Approach Why is tibbr Different?
- 6. ©2013TietoCorporation Case Tieto Webinar - 5th September 2013 Ilkka Malva Community Manager Tieto CIO Office Ilkka.malva@tieto.com
- 7. ©2013TietoCorporation 1. About Tieto 2. Why Social? 3. Why tibbr? 4. Use Cases 5. Roll-out 6. Q&A 2013-06-10
- 8. © 2013 Tieto Corporation This is me. Ilkka Malva Born in Istanbul Living in Helsinki @Tieto since 1997 Community Manager CIO Office since 2012 Married Runner Dancer Traveller
- 9. ©2013TietoCorporation Video: This is Tieto and what our 16.000 people work on daily. http://www.youtube.com/watch?v=d9AmyW-f55k
- 10. ©2013TietoCorporation Market position ➔ #1 in IT services in Finland ➔ #3 in IT services in Sweden ➔ #1 in telecom R&D in Europe Tieto is the largest Nordic IT services company providing full life-cycle services for both private and public sectors. The company has global presence through its product engineering business and delivery centers. Tieto is committed to develop enterprises and society through IT.
- 12. ©2010TietoCorporation Encourage networking and leveraging of knowledge Promote knowledge sharing culture Improve efficiency by reuse of knowledge Support Tieto’s strategy execution – more focused and simplified way of working Support onboarding • New employees • New team members Cut down e-mail flow Goals of New Social Intra New Social Intra Goals Aiming for 5% increase in productivity with 16.000 information workers.
- 13. © 2013 Tieto Corporation Intra Vision before tibbr decision • Desktop – All the needed things in one place. • Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects etc. Personalisation is easy, profiling is automated. • Appealing – Excellent user experience; smooth, visually attractive and easy to use, high-quality and up-to-date content. • Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without. • Available – Any device, anywhere, anytime.
- 14. ©2013TietoCorporation Why tibbr? • Social Layer to connect it all. • Strong integration background. • OnPremise installation. • Mobility. • Customization possibilities. • Subjects. • Continuous release cycle. • Buy, not Build.
- 15. ©2013TietoCorporation User Directory (AD) ERP (Approvals, Orders etc) Information services (RSS, XML, Others) tibbr (Collaboration, Social business, Search) Common tools to touch end-users when needing to be informed by business systems, other colleagues, sharing information, discovering information, collaborating with partners and customers. Google Email Calendar Exchange Email Calendar BYOD Office tools Storage SharePoint Document collaboration Google Drive Meeting Communication tools (Lync, Phone, OCS, Hangouts, WebEx) CRM Oracle SalesForce
- 16. © 2013 Tieto Corporation Layout customizations
- 17. © 2013 Tieto Corporation tibbr Connect Easily add features to any other system, like CMS
- 19. © 2013 Tieto Corporation Case example 1: Onboarding You join Tieto • When you enter Tieto, you belong to all the Subjects your position, location, organization and role entitles you to: • Finland / Helsinki / Kilo • Group and Support Functions / CFO / ICT / Business Applications and Tools • Line Manager • Project Owner of project 734893 • Competence based subjects • Instantly you can spend your first day in Tieto reading all the discussion around these subject -> knowledge transfer/ sharing • Get to know your colleagues, also the ones not sitting next to you. • Discover other subjects that are related to your work • Introduce yourself to others • Be up to speed quicker and more efficiently
- 20. © 2013 Tieto Corporation Reusable via search Case example 2: Extend discussions via Subjects 20 Opportunity 5 persons Offering 50 persons 3 months Competence 300 persons There is a question and discussion in opportunity sales team. Sales team extends discussion to specific offering, adding suddenly 50 specialists globally to the discussion. Discussion goes technical, so it’s extended to specific technology subject, adding 300 global specialists to answer the detailed question in context to earlier discussions. After 3 months, the same issue is raised in another opportunity in other country. Earlier discussion if found via search and sales team gets instant answers and insight on who to contact for more details how the earlier case was won. Question from sales case Information is not locked into emails
- 21. © 2013 Tieto Corporation Case example 3: Support via communities Crowdsourced way: • Ask question in specific subject like “Mobile Tieto” • Service Desk or any of our 16.000 specialists answers you 24/7 most likely • Problem solved in public discussion • Next user with same problem finds the discussion via Intra Search -> instant solving time 21 Reusable answers Proactive support via filters -> SD can follow keywords like “iphone” Support via community
- 22. © 2013 Tieto Corporation22 Case example 4: Mobility Normally it’s easier to share this mobile phone photo to Facebook than to your colleagues at work. tibbr’s Mobile UI let’s you do it easily. Picture taken at a Workshop.
- 24. © 2013 Tieto Corporation Keep It Simple • Publish features one by one. • When creating the subject hierarchy, make sure people understand what they are. Use their language. • Start with few and expand later • For example we started with ”Architects” and then later added sub- subjects like ”Information Architects” etc.
- 25. © 2013 Tieto Corporation Put it out there. • Find and get the early adopters in without wasting time. • We used Invite only and Public Beta stages, like nowadays is used in consumer world. • Be active on showing via example how people can make tasks easier by using the social software. • Users will soon start copying your examples. • Examples: • We opened our Intra development discussion for everybody. • We used Polls for decision making, asking A/B type of question. • Get the leaders talking, not managers. (influencers) • Use RSS feeds to create automatic content
- 26. © 2013 Tieto Corporation Target specific smaller groups • Our business is driven by projects and projects are driven by Project Managers • We have physical Offices • Automatically subscribed people to office subjects based on their organizational data.
- 27. © 2013 Tieto Corporation Have a friendly helper
- 28. ©2013TietoCorporation Ilkka Malva community Manager Tieto CIO Office Ilkka.malva@tieto.com Q&A
- 29. © 2013 Tieto Corporation Take tibbr for a test drive. Visit try.tibbr.com
- 30. © 2013 Tieto Corporation Customer Stories, Whitepapers and more @ www.tibbr.com Follow us on Twitter @tibbr Or Like our facebook page at facebook.com/tibbr.live