The document summarizes a presentation given by Thierry Batut at the Social Connections 14 conference in Berlin on October 16-17, 2018. The presentation discussed IBM's Collaboration Framework and customer success stories in using the framework. It focused on key capabilities like secure file sharing, employee engagement, smarter use of knowledge, and improved workflows. Examples were given of customers like Sika, United Nations, Arendal, Sercomtel, and Atlas who saw benefits like increased productivity, reduced costs, and better knowledge sharing through use of the IBM collaboration solutions.
Social Connections 14 - ICS Integration with Node-RED and Open SourcePaul Withers
Presentation for Social Connections 14 Berlin 2018 by Paul Withers and Stefano Pogliani on Node-RED nodes for integrating with IBM Connections and IBM Watson Workspace
Social Connections 14 - IBM Connections: The One Social Layer to Rule Them Allpanagenda
Recording: http://pan.news/5zPi30mvmuk
Abstract: Regardless of whatever Enterprise Social Networking platform you use, there is a great chance something is still missing in your change management program. You know something is just not right. Something isn’t clicking despite all of your digital adaptation initiatives. Oooh and messaging apps like Slack or MSFT Teams are not helping much either! Your #SocBiz journey has gotten stuck and you’re not sure why. Maybe, just may be, it’s the social layer that may have been missing from your #SocBiz journey altogether.
Join us for this rather thought-provoking session where we’ll demonstrate why every ESN platform & Messaging app needs a very specific social layer to make things tick. A layer that can act as the key accelerator towards transforming not only the nature of work within your organisation, but also how people get work done more effectively through social networks and online communities. Join us to learn why IBM Connections is *that* social layer to rule them all.
AppFusions – Drive better outcomes and increased collaboration, engagement, a...LetsConnect
Today’s corporations are being inundated by processes, tools, and the requirements to achieve more with less, faster. You are either on the train, or not, in today’s fast paced world. Focus has never been more crucial than in 2017.
Dion Hinchcliffe teams with IBM’s Francois Nasser for an open discussion around the future of work, integrated digital workplace hubs, and the challenges and requirements of both to drive better business outcomes from top to down and right to left, organizationally. Regardless of where you sit in the organization, teams need to work better, with clear, identifiable, and better and accountable results.
IBM Software Services for Collaboration and AppFusions have joined forces to drive fully integrated collaboration solutions focused on just that: trackable ROI, engagement, and focused business outcomes with IBM Connections. Called “outcomes-based solutions”, the solutions drive targeted, aligned, and contextual processes, people, tools, and most importantly: IMPROVED OUTCOMES. As examples, we’ll discuss how these solutions can reduce your sales cycle, accelerate new employee on-boarding, and cut support incident resolution time (and many more), all while increasing customer, employee, and external party satisfactions. For cloud, on-premises, or hybrid, the solutions deliver fully integrated in-context collaboration experiences to lines of business or enterprise-wide.
Connections “Pink” and Watson Workspace are here! The time is now to take your first steps into the future of collaboration with IBM. We will show you how to realize the promises of collaboration: increase employee engagement, drive innovation and intelligently do more with less. And…we are going to show you how the power of Watson can help you and your teams achieve business outcomes.
Have you started down this new road with us, or are you leading the pack? Co-create alongside IBM and join a growing ecosystem of partner and customer developers with a rich new set of APIs, points of extensibility, and customizations. Not a coder…no problem! Connections’s focus on no/low code development tools allows innovators at all coding levels to build applications they need to get work done.
Danielle Baptiste and Ann-Marie Darrough are the respective Directors of Offering Management for IBM Connections and IBM Watson Work. These real Wonder Women will inspire business leaders, users, and application developers alike to break down silos by connecting people with people, people with ideas, and people with cognitive systems on our integrated collaboration platform.
Join us to explore the preliminary insights from this year’s IBM C-suite Study. Fifteen years, 18 studies and 28,000 executive interviews have given the IBM Institute for Business Value rich insights into how private and public leaders think. We uncover leaders’ perspectives on Digital Reinvention™, with a focus on how their organizations can successfully compete in the new digital economy. What are top organizations doing to seize the window of opportunity? One thing is clear: it’s not just about defining the right business model or engaging the right partners – the FUTURE OF WORK is being determined through greater flexibility, agility and innovation.
Five Steps to Successful Adoption of IBM Connections in your OrganisationLetsConnect
One of the biggest hurdles many organisations encounter when improving productivity, collaboration, communication and engagement is getting the business to accept the change. IBM’s five step approach to driving adoption with IBM Connections and Engagement Centre will give you practical tips and advice on how you can avoid many of the pitfalls, improve your communication, organise your project better and ultimately deliver a more successful Connections solution for your business.
Customization & Extensibility in IBM Connections PinkLetsConnect
IBM Connections Pink holds customization and extensibility near and dear as a central part of its core principles. So how does this work in reality? In this session you will learn how to configure Pink components like OrientMe and ImportantToMe so that they do what YOU want! Change the Pink look and feel, add your own content, define your own actions and behaviours … and all in a low-code / no-code manner! The Pink Application Registry puts a simple extensibility model at your finger tips so that you can easily call out whatever customizations you need. Pink – it’s all about you !
Calling all Developers: Building Connections Apps and Integrating with PinkLetsConnect
The future of Connections is looking bright…Pink. In this session, we will connect the dots for developers to understand how our new Pink capabilities accelerate application development for and integration into the IBM Connections family of solutions.
We will explain our end-to-end strategy for no-code builders, low-code citizen developers, Domino designers, and full stack developers by highlighting how you can customize, integrate and build applications that take advantage of the full power of the new pink APIs, extensions, and deployment model including the new Connections Catalog, the enhanced app registry, and the new Connections Customizer.
Rostelecom Social Platform (100,000+ employees)LetsConnect
Previous version – Sharepoint 2010 (low performance, non user-friendly, lack of content and services, more like file silo, no SSO)
Current version – Connections 5.0 CR3 (90,000 active users, 500+ communities, 20,000+ files, 50,000+ daily visits, 30,000+ unique visitors, up to 10+ pages per second during peak hour)
Features – Customized profile, Gamification, Employee recognition, Corporate look and feel
Benefits – Audience growth 3x, length of visit 2.5x, Employee satisfaction growth from 35% to 90%
Future – Migrate to Connections 6.0, deploy IBM Docs, deploy Connections Engagement Center
Top 5 Challenges of Social Business Adaptation & How to Resolve Them EffectivelyLetsConnect
Whether you’re deploying IBM Connections at work, or any other ESN for that matter, you know, after the initial excitement of different change and transformation initiatives put in place, there’s a moment, usually, after the first year, where you’re bound to face a number of different challenges that would come to question all of the hard work, effort and energy you’ve put together when embarking on the so-called Social Business & Digital Transformation journey. Have you ever thought though those challenges can, actually, become incredible business opportunities for you to take your organisation’s adaptation and change initiatives into the next level?
In this particular session we ‘ll cover what have been some of the most poignant, destructive challenges transformation & change practitioners have been facing over the years, while deploying IBM Connections, and for each and every single one we will be providing tons of practical advice, hands-on experience and plenty of know-how to
Announcing the Connections Cloud Catalog: How to Get new Apps fresh out of th...LetsConnect
The new and improved Connections Cloud Catalog is the first step toward building an “app store” in the Pink world of Connections. Today, we are announcing how this new Catalog, accessible from within Connections, helps customers find out about and easily integrate 3rd party apps into Connections Cloud and in the future, the private cloud. During this session, we will show you how it works, and to submit Apps, and we will showcase AppFusions, Trilog, ISW, and Cisco apps available in the catalog now. #PinkIsHere
Is collaboration the future of business IT? - Patrick Bolger, HornbillSITS - The ITSM Show
To improve IT agility and value, we must change the way we work. Getting closer to customers is hard enough when you’re in the same building, but is tougher still when working across different borders and cultures. Collaboration technologies could provide the answer, but before you consider adoption, this session will help you ask the right questions.
Social Connections 14 - ICS Integration with Node-RED and Open SourcePaul Withers
Presentation for Social Connections 14 Berlin 2018 by Paul Withers and Stefano Pogliani on Node-RED nodes for integrating with IBM Connections and IBM Watson Workspace
Social Connections 14 - IBM Connections: The One Social Layer to Rule Them Allpanagenda
Recording: http://pan.news/5zPi30mvmuk
Abstract: Regardless of whatever Enterprise Social Networking platform you use, there is a great chance something is still missing in your change management program. You know something is just not right. Something isn’t clicking despite all of your digital adaptation initiatives. Oooh and messaging apps like Slack or MSFT Teams are not helping much either! Your #SocBiz journey has gotten stuck and you’re not sure why. Maybe, just may be, it’s the social layer that may have been missing from your #SocBiz journey altogether.
Join us for this rather thought-provoking session where we’ll demonstrate why every ESN platform & Messaging app needs a very specific social layer to make things tick. A layer that can act as the key accelerator towards transforming not only the nature of work within your organisation, but also how people get work done more effectively through social networks and online communities. Join us to learn why IBM Connections is *that* social layer to rule them all.
AppFusions – Drive better outcomes and increased collaboration, engagement, a...LetsConnect
Today’s corporations are being inundated by processes, tools, and the requirements to achieve more with less, faster. You are either on the train, or not, in today’s fast paced world. Focus has never been more crucial than in 2017.
Dion Hinchcliffe teams with IBM’s Francois Nasser for an open discussion around the future of work, integrated digital workplace hubs, and the challenges and requirements of both to drive better business outcomes from top to down and right to left, organizationally. Regardless of where you sit in the organization, teams need to work better, with clear, identifiable, and better and accountable results.
IBM Software Services for Collaboration and AppFusions have joined forces to drive fully integrated collaboration solutions focused on just that: trackable ROI, engagement, and focused business outcomes with IBM Connections. Called “outcomes-based solutions”, the solutions drive targeted, aligned, and contextual processes, people, tools, and most importantly: IMPROVED OUTCOMES. As examples, we’ll discuss how these solutions can reduce your sales cycle, accelerate new employee on-boarding, and cut support incident resolution time (and many more), all while increasing customer, employee, and external party satisfactions. For cloud, on-premises, or hybrid, the solutions deliver fully integrated in-context collaboration experiences to lines of business or enterprise-wide.
Connections “Pink” and Watson Workspace are here! The time is now to take your first steps into the future of collaboration with IBM. We will show you how to realize the promises of collaboration: increase employee engagement, drive innovation and intelligently do more with less. And…we are going to show you how the power of Watson can help you and your teams achieve business outcomes.
Have you started down this new road with us, or are you leading the pack? Co-create alongside IBM and join a growing ecosystem of partner and customer developers with a rich new set of APIs, points of extensibility, and customizations. Not a coder…no problem! Connections’s focus on no/low code development tools allows innovators at all coding levels to build applications they need to get work done.
Danielle Baptiste and Ann-Marie Darrough are the respective Directors of Offering Management for IBM Connections and IBM Watson Work. These real Wonder Women will inspire business leaders, users, and application developers alike to break down silos by connecting people with people, people with ideas, and people with cognitive systems on our integrated collaboration platform.
Join us to explore the preliminary insights from this year’s IBM C-suite Study. Fifteen years, 18 studies and 28,000 executive interviews have given the IBM Institute for Business Value rich insights into how private and public leaders think. We uncover leaders’ perspectives on Digital Reinvention™, with a focus on how their organizations can successfully compete in the new digital economy. What are top organizations doing to seize the window of opportunity? One thing is clear: it’s not just about defining the right business model or engaging the right partners – the FUTURE OF WORK is being determined through greater flexibility, agility and innovation.
Five Steps to Successful Adoption of IBM Connections in your OrganisationLetsConnect
One of the biggest hurdles many organisations encounter when improving productivity, collaboration, communication and engagement is getting the business to accept the change. IBM’s five step approach to driving adoption with IBM Connections and Engagement Centre will give you practical tips and advice on how you can avoid many of the pitfalls, improve your communication, organise your project better and ultimately deliver a more successful Connections solution for your business.
Customization & Extensibility in IBM Connections PinkLetsConnect
IBM Connections Pink holds customization and extensibility near and dear as a central part of its core principles. So how does this work in reality? In this session you will learn how to configure Pink components like OrientMe and ImportantToMe so that they do what YOU want! Change the Pink look and feel, add your own content, define your own actions and behaviours … and all in a low-code / no-code manner! The Pink Application Registry puts a simple extensibility model at your finger tips so that you can easily call out whatever customizations you need. Pink – it’s all about you !
Calling all Developers: Building Connections Apps and Integrating with PinkLetsConnect
The future of Connections is looking bright…Pink. In this session, we will connect the dots for developers to understand how our new Pink capabilities accelerate application development for and integration into the IBM Connections family of solutions.
We will explain our end-to-end strategy for no-code builders, low-code citizen developers, Domino designers, and full stack developers by highlighting how you can customize, integrate and build applications that take advantage of the full power of the new pink APIs, extensions, and deployment model including the new Connections Catalog, the enhanced app registry, and the new Connections Customizer.
Rostelecom Social Platform (100,000+ employees)LetsConnect
Previous version – Sharepoint 2010 (low performance, non user-friendly, lack of content and services, more like file silo, no SSO)
Current version – Connections 5.0 CR3 (90,000 active users, 500+ communities, 20,000+ files, 50,000+ daily visits, 30,000+ unique visitors, up to 10+ pages per second during peak hour)
Features – Customized profile, Gamification, Employee recognition, Corporate look and feel
Benefits – Audience growth 3x, length of visit 2.5x, Employee satisfaction growth from 35% to 90%
Future – Migrate to Connections 6.0, deploy IBM Docs, deploy Connections Engagement Center
Top 5 Challenges of Social Business Adaptation & How to Resolve Them EffectivelyLetsConnect
Whether you’re deploying IBM Connections at work, or any other ESN for that matter, you know, after the initial excitement of different change and transformation initiatives put in place, there’s a moment, usually, after the first year, where you’re bound to face a number of different challenges that would come to question all of the hard work, effort and energy you’ve put together when embarking on the so-called Social Business & Digital Transformation journey. Have you ever thought though those challenges can, actually, become incredible business opportunities for you to take your organisation’s adaptation and change initiatives into the next level?
In this particular session we ‘ll cover what have been some of the most poignant, destructive challenges transformation & change practitioners have been facing over the years, while deploying IBM Connections, and for each and every single one we will be providing tons of practical advice, hands-on experience and plenty of know-how to
Announcing the Connections Cloud Catalog: How to Get new Apps fresh out of th...LetsConnect
The new and improved Connections Cloud Catalog is the first step toward building an “app store” in the Pink world of Connections. Today, we are announcing how this new Catalog, accessible from within Connections, helps customers find out about and easily integrate 3rd party apps into Connections Cloud and in the future, the private cloud. During this session, we will show you how it works, and to submit Apps, and we will showcase AppFusions, Trilog, ISW, and Cisco apps available in the catalog now. #PinkIsHere
Is collaboration the future of business IT? - Patrick Bolger, HornbillSITS - The ITSM Show
To improve IT agility and value, we must change the way we work. Getting closer to customers is hard enough when you’re in the same building, but is tougher still when working across different borders and cultures. Collaboration technologies could provide the answer, but before you consider adoption, this session will help you ask the right questions.
The Building Blocks of a Digital Workplace, presented by Sam Marshall at the ...Patrick Van Renterghem
Sam Marshall, manager of Clearbox Consulting, presented the key building blocks to fulfil the purpose of a digital workplace: to optimise the employee experience #DWA19 #presentation #digitalworkplace #DEX
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
We're growing and needed a more effective and scalable way to communicate internally. This presentation outlines our process and the rationale behind how and why we decided to go with a socially enabled system for communication and collaboration
Make Customers Fall in Love with Your Salesforce Self-service CommunityPerficient, Inc.
Many companies face the same challenges with their community: an abundance of great content but no easy way for users to access all that knowledge. In the end, self-service all comes down to the experience and how your users interact with your community in order to find what they need.
Making content discoverable wherever it resides can feel like a Herculean task, but it doesn’t have to be. Our best practices driven webinar, with real life examples from GoPro, demonstrated proven ways to:
-Design an engaging, value-driven community
-Drive self-service success by delivering relevant and proactive answers
-Leverage insights from your member interactions to continuously improve your content
-Create intuitive community experiences that connect your members with answers, faster
No data scientist (or pocket protector) needed!
We are social creatures and we crave social interaction. This presentation from SPSNYC is about how we build social solutions to our business problems...today.
Business aspects of social software and collaboration Ed Brill
Web 2.0, social software, blogs, wikis, instant messaging. New tools and new ways of approaching communication and coordination among customers, suppliers, and partners. Software to help companies share information has been around for more than 15 years. How do the new tools intersect with existing ones? How can you best leverage new technologies for faster time-to-market and increased customer satisfaction? What is the role of security in an increasingly open supply-chain communication system? We'll examine these questions and talk about current and future technologies and trends.
Struggling with getting executive buy-in or demonstrating how & why Yammer could be useful for your organization, regardless of which version of SharePoint you are using? Then this session is for you! This fast moving presentation will balance quick wins with longer term aspirations. You’ll learn how to adjust the approach for different sets of stakeholders and have a framework to show how these qualitative and quantitative approaches come together.
Key features to move Yammer users from casual to power users. Yammer adoption continues to rapidly expand, but like any other collaboration platform, most people understand the basic capabilities yet fail to dig down into the "power user" capabilities that help any user to move from causal use to high-productivity. This session walks through 15 tips and tricks to help participants get the most out of the Yammer platform.
[Webinar Slides] Driving Digital Change With O365 & Intelligent Information M...AIIM International
In this webinar, we’ll show you how to truly connect the dots - from O365, to network folders, line of business applications, and beyond!
Want to follow along with the webinar replay? Download it here for FREE: https://info.aiim.org/driving-digital-change-with-o365-and-iim
Lessons from the front line: Next generation knowledge management using socia...Velrada
Now more than ever, we are witnessing the dynamic and interconnected relationship between technology and human interaction impacting the KM space. This is being driven in part by consumer device proliferation and changing user expectations exhibited by the extraordinary rise in use of social networking platforms – with the opportunities and challenges that they bring. The way we are using the web in our personal lives and the effectiveness of this form of online engagement, coupled with a deeper understanding of how social methodologies can be integrated into the business world is forcing large, corporate organisations - which have traditionally been challenged in adopting new ways of working or processing and integrating information – to change their approach to KM, treating information and knowledge as an asset, and can be used to drive value creation through sustaining and improving competitive advantage, delivering insights and enhancing team and organisational productivity.
Exploring a simpler, more portable, less overhead solution to deploy Elastics...LetsConnect
After the last release of Component Pack for IBM Connections, some time has been spent reflecting and discussing the solution for supplying IBM Connections services to customers to enhance collaboration and boost productivity.
Come join us as one of our advisory engineers walks through a simpler, more cost effective, less overhead proof of concept solution to deploy Elasticsearch Pink Metrics and Customizer for IBM Connections – a totally flexible solution that can be deployed anywhere
Enterprise social networking strategy framework LetsConnect
Back in 2008 and then again in 2013, Gartner stated how between 70% to 80% of Social Business initiatives would fail in the short time frame of a couple of years, mostly due to a lack of purpose and clearly aligned business imperatives. That means that 7 or 8 out of 10 social business programs will eventually fail no matter how hard people may try. What if there was a different way …?
This workshop will cover panagenda’s Enterprise Social Networking Strategy Framework that Luis Suarez has been using effectively with clients and business partners around different social business adaptation techniques to help organizations become successful ‘Socially Integrated Enterprises’. Come and join us to learn what those foundations for success would be like and how you, too, could kick off your own digital transformation initiative in just 6 different steps to start seeing immediate results and real business value, i.e. transform the way we share, learn, collaborate and innovate together to get work done more effectively. Working smarter, not necessarily harder.
Why you should attend:
Digital Transformation Leaders, Managers or Executives tasked with transforming their social collaboration landscape, interested in:
Aligning their key business imperatives with their social business transformation efforts
Creating a solid governance model for their Enterprise Social Networking environment
Building an engaging online community programme (including a community of change agents / champions)
Implementing an effective education & enablement programme around an extensive list of use cases
Measuring and evaluating accordingly due progress through data analytics
Addressing potential barriers and obstacles while evaluating how healthy & mature the overall Social Business programme is
Open Your Connections Toolbox! deploying the right tools in the right place f...LetsConnect
When it comes to delivering IBM Connections to the end user – the best approach can be quite confusing and a little daunting! Considerations for platform, support, security, mobility and content management all need to be considered and embedded into your delivery, rollout and adoption plans.
In this discussion we will look at the most common ways users will interact with Connections, and ensure you are delivering the best tools and best support for those tools to make the user experience easy, functional and non-disruptive.
From browser access inside and outside the firewall, to mobile devices and tablets, to Plug-In tools for your mail clients and desktop – let’s put the tools where are needed, and where they will be used every day!
In the digital era, empowering the workforce with the ability to re-engineer their workflows, processes and activities into more competitive and effective outcomes for the business is essential. In this session we will share our vision for developers, programmers and “citizen developers” refreshing and developing new Domino apps that are the foundation to automating processes that free up workers to pursue higher value activities. We also want to share how customers all over the world helped us shape the future of Notes/Domino and defined the top outcomes to be included in Domino 10.
Breaking the (Unwritten) Rules to Help Your UsersLetsConnect
Who wouldn’t want their users to get the most they could from the tools they use?
Evidently quite a few companies.
Why would they NOT want more efficient applications, users and fewer help desk calls?
Hear first hand the frustration and validations of an ongoing process to change Onboarding, IT, Security teams to bring the complete benefits of collaboration to the users of a global manufacturing company.
Listen to my experiences, and examples, of how to help move your organization towards greater fulfillment and collaboration no matter who or what is the stumbling block.
GDPR Considerations for IBM ConnectionsLetsConnect
In EU there is a new data privacy regulation effective from May 2018. Organizations are required to comply with multiple requirements which affect also IBM Connections. In the session we will check how IBM Connections (on prem) meet the requirements of GDPR and what tool you might need to use.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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IBM Collaboration Framework in action: Customer success stories
1. Berlin, October 16-17 2018
IBM Collaboration Framework in action:
Customer success stories
Thierry Batut, IBM Europe
@tbatut
watsonwork.me/thierry.batut@fr.ibm.com
3. Social Connections 14 Berlin, October 16-17 2018
• IBM Collaboration Framework
• Customer stories & success
• How to use every day
4. Social Connections 14 Berlin, October 16-17 2018
Bringing the
future of work
to today.
5. Social Connections 14 Berlin, October 16-17 2018
Our Future of Work Vision
IBM Intelligent Collaboration
To make every person in your organization
work like the best, brightest, and most
connected individuals, by augmenting their
abilities with the power of Watson to drive
action-oriented outcomes.
Augmented
ntelligence
nformation
nsights
nteractionsI
6. Social Connections 14 Berlin, October 16-17 2018
Design Finance Engineering
Travel &
Transportation
Business
Requirements
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Core
Capabilities
Better business outcomes are achieved by focusing on
the core capabilities you need to get the job done, and
then choosing the best tools to achieve it.
7. Social Connections 14 Berlin, October 16-17 2018
Iterative Implementation Approach
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service
IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
ScopeCoreCapabilitiesEnablingServicesTechnology
Infra-
structure
Line of Business Outcomes Industry Outcomes
Outcomes
8. Social Connections 14 Berlin, October 16-17 2018
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Increased
revenues &
profits
Better customer
loyalty and
retention
Improved
innovation
Better
transparency
and lower risk
in operations
Collaboration Outcomes
9. Social Connections 14 Berlin, October 16-17 2018
9
What are
Core
Capabilities?
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
10. Social Connections 14 Berlin, October 16-17 2018
The Future of Work is built on Core Capabilities
10
Secure File
Management
Go beyond
sending and
storing files by
email.
Let your
colleagues
find content
you provide
without
needing to ask
you.
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External
Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Share
information
freely in the
organization.
Encourage
feedback,
input, revision
and
development -
use the
collective
knowledge.
Make all the
sources of
knowledge in
your
organization
available.
Add
Augmented
Intelligence to
help locate key
expertise.
Work flows
throughout the
organization -
through email,
files,
comments,
notifications.
Connect and
interconnect
your workflows
to improve
efficiency.
Blur the barrier
between your
organization
and your
customers and
suppliers.
Be partners,
be agile and
put your best
people
forward. Drive
engagement.
Constantly
invest in your
skills.
Make it easy
to find, acquire
and share new
skills and
develop new
ideas and
approaches.
Innovate
through
knowledge.
Have a startup
culture where
ideas are
nurtured
through open
exchange,
development
and revision.
Everyone has
a part to play
in unlocking
ideas.
Transparency
lowers risk and
raises
engagement.
Staff feel
involved and
valued leading
to better
quality in every
interaction.
Better quality
drives better
outcomes.
PEOPLE – COGNITIVE - INNOVATION
11. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
SIKAConnect - Smart FILE Sharing
12. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
United Nations – Install Connections Sync
and move away from Google or Dropbox
13. Social Connections 14 Berlin, October 16-17 2018
Secure File Sharing Outcomes
• Let your colleagues find content you provide without needing
to ask you
• As a user I want to edit and co-create with my colleagues
• As a user I want to control where to share with Teams or with
External
• As a user I want to easily Search, Comments, Tag and Sync
from any device
• As a user I do have a secured backup
• One single secure location for all file types & uses
Secure File
Management
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
No confusion, No Duplication
Social from Design
11
1.4 Share to a community or other team s
In Connections, a single document instance can be
shared with any number of individuals AND
communities
In S
rep
Everyone gets a
pointer to the file
14. Social Connections 14 Berlin, October 16-17 2018
Employee Engagement Outcomes
• Encourage feedback, input, revision and development - use the
collective knowledge
• Deliver personalized Content, Insight and Applications
• Use the social features with comments, view counts and
“likes” to gauge sentiment from readers
• Self Service for Community manager. Simple way to
communicate at Department Level
• Leverage News and Content Important to Me
Employee
Engagement
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
“At Sparda-Bank Munich, our digital hub is
helping us become the agile, powerful,
service-oriented bank of the future.”
15. Social Connections 14 Berlin, October 16-17 2018
Employee Engagement Outcomes
• Encourage feedback, input, revision and development - use the
collective knowledge
• Deliver personalized Content, Insight and Applications
• Use the social features with comments, view counts and
“likes” to gauge sentiment from readers
• Self Service for Community manager. Simple way to
communicate at Department Level
• Leverage News and Content Important to Me
Employee
Engagement
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
“With intelligence layered into the experience,
information is prioritized, surfacing the most
important, timely information on an individual level.”
16. Social Connections 14 Berlin, October 16-17 2018
Smarter Use of Knowledge Outcomes
• Make all the sources of knowledge in your organization
available
• Instant viewing of documentation, no downloading
• Traditional and/or outdated policies are forced to evolve
• Reduce bureaucracy - Increase productivity
• Add Augmented Intelligence to help locate key expertise
Smarter Use
of Knowledge
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from Arendal:
“We are talking about work culture evolution
for all levels in the organization.”
17. Social Connections 14 Berlin, October 16-17 2018
Smarter Use
of Knowledge
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
Sercomtel reduces information search times
by 50% to reduce call wait times in the contact
center
Smarter Use of Knowledge Outcomes
• Make all the sources of knowledge in your organization
available
• Instant viewing of documentation, no downloading
• Traditional and/or outdated policies are forced to evolve
• Reduce bureaucracy - Increase productivity
• Add Augmented Intelligence to help locate key expertise
18. Social Connections 14 Berlin, October 16-17 2018
Improved Workflows Outcomes
• Work flows throughout the organization - through email, files,
comments, notifications
• Connect and interconnect your workflows to improve efficiency
• Workflow Activity template are perfect to speed and keep track
for reuse
• Add Augmented Intelligence to help focus on resolution
Improved
Workflows
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example at Atlas in Poland:
Social project management, across 22 different
companies leads to 3M savings the first year and
increases time to market of new products.
19. Social Connections 14 Berlin, October 16-17 2018
Improved Workflows Outcomes
• Work flows throughout the organization - through email, files,
comments, notifications
• Connect and interconnect your workflows to improve efficiency
• Workflow Activity template are perfect to speed and keep track
for reuse
• Add Augmented Intelligence to help focus on resolution
Improved
Workflows
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
Resolution Room leverage AI from Watson.
Less mail, fewer phone calls, and faster response,
engage the right people, reduce process escapes
20. Social Connections 14 Berlin, October 16-17 2018
Engaging External Teams Outcomes
• Blur the barrier between your organization and your customers
and suppliers
• Be partners, be agile and put your best people forward. Drive
engagement
• Confidential information can be shared securely
• Increases planning and implementation efficiency as well as
reliability by replacing manual processes with system-driven
workflows
• Speeds up processes through easy interaction and
communication between all parties involved
Engaging
External Teams
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example:
New IBM Collaboration Solutions Extranet
21. Social Connections 14 Berlin, October 16-17 2018
Engaging External Teams Outcomes
• Blur the barrier between your organization and your customers
and suppliers
• Be partners, be agile and put your best people forward. Drive
engagement
• Confidential information can be shared securely
• Increases planning and implementation efficiency as well as
reliability by replacing manual processes with system-driven
workflows
• Speeds up processes through easy interaction and
communication between all parties involved
Engaging
External Teams
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Unique from IBM:
Watson Workspace is designed from the start to
work with External.
22. Social Connections 14 Berlin, October 16-17 2018
Skills Acquisition Outcomes
• Constantly invest in your skills
• Make it easy to find, acquire and share new skills and develop
new ideas and approaches. Innovate through knowledge
• Boosting performance with a shared platform
• Social Learning connects the trainee with the trainer
• Support live discussions with the trainer
• A 25% increase in driving efficiencies across HR processes
including onboarding, training, administration, and
retaining employees.
Skills Acquisition
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from IBM:
New2BLUE program helps the adoption and
learning for new employees. IBM realized
tremendous cost savings in the form of turnover
avoidance and faster productivity.
23. Social Connections 14 Berlin, October 16-17 2018
Unlocking Ideas Outcomes
Unlocking
Ideas
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from #Domino2025 Jam:
640 participants
720 ideas, 882 comments
8,367 votes - All in 60 hours
• Have a startup culture where ideas are nurtured through open
exchange, development and revision.
• Everyone has a part to play in unlocking ideas.
• Boosting ideation with a shared platform
• Ideation is perfect to manage events agenda, topics selection
and providing Smart Idea for next event.
• Enabling to implement business-critical transformations in
practices and procedures.
24. Social Connections 14 Berlin, October 16-17 2018
Transparency & Quality Outcomes
• Transparency lowers risk and raises engagement.
• Staff feel involved and valued leading to better quality in every
interaction.
• Better quality drives better outcomes.
• Transformation in practices and procedures.
Transparency
& Quality
Individual
Productivity Team Working
Department
Productivity
Enterprise
Transformation
Example from BOSCH:
Bosch Connect is the central platform for Social
Interaction between 300.000 associates.
25. Social Connections 14 Berlin, October 16-17 2018
Client Success
IBM is maintaining focus on customers and
listening to success and satisfaction.
Many events are organized around the world. It
could worldwide events like IBM Think 2018,
European event like ENGAGE or SocialConnections
or local in country event like DNUG.
Customers are invited to share new ideas and
engage in valuable conversations with IBM
leadership and community enthusiasts who are
just as passionate as you.
26. Social Connections 14 Berlin, October 16-17 2018
Banking and Finance Education Healthcare Retail, Travel and transportationTelco
Manufacturing and EngineeringServices Government
Collaboration Projects and Adoption Success
27. Social Connections 14 Berlin, October 16-17 2018
Banking and Finance Retail, Travel and transportationTelco
Manufacturing and EngineeringServices
Only for 2018 Events
IBM Think, SocialConnections, Engage, DNUG, …
Education
Government
28. Social Connections 14 Berlin, October 16-17 2018
• IBM Collaboration Framework
• Customer stories & success
• How to use every day
1: Assess your journey
2: Better conversation with business
owners
3: Reuse and share
29. Social Connections 14 Berlin, October 16-17 2018
Department
Productivity
We all interact and collaborate
at different levels in our
organizations.
30
Team WorkingIndividual
Productivity
Enterprise
Transformation
30. Iterative Implementation Approach
Individual Productivity Team Working Department Productivity Enterprise Transformation
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
Tasks / Boards Conversations Content Systems of Record Voice & Video Low Code People Service
IBM Collaboration & Talent Solutions IBM Solutions3rd Party Solutions Your Existing Systems
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
ScopeCoreCapabilitiesEnablingServicesTechnology
Infra-
structure
Line of Business Outcomes Industry Outcomes
Outcomes
31. Social Connections 14 Berlin, October 16-17 2018
Public Cloud Multi-tenant Hybrid Cloud Private Cloud On-Premises
Infra-
structure
Individual Productivity Team Working Department Productivity Enterprise Transformation
Line of Business Outcomes Industry Outcomes
OutcomesScope
Google Apps
IBM
Microsoft 365
Vertical
Line of Business
Solutions
CoreCapabilitiesTools
Secure File
Management
Employee
Engagement
Smarter Use
of Knowledge
Improved
Workflows
Engaging
External Teams
Skills Acquisition
Unlocking
Ideas
Transparency
& Quality
32. Social Connections 14 Berlin, October 16-17 2018
Take the next step
33
Get a trial account of
IBM Connections
Cloud & integrate it
with your desktop
productivity tools.
Take the challenge -
Use Watson
Workspace instead
of email & meetings.
Share your story
Could be internal
Should be external
Use the IBM
Collaboration
Framework to assess
your Connections
deployment and
document use case
for Line of Business.
33. Social Connections 14 Berlin, October 16-17 2018
IBM ICS is shaping the future of work with
intelligent workstream collaboration.