The document describes IBM Watson Workspace and how it can be used as a talented dealroom for Salesforce opportunities. Watson Workspace automatically summarizes conversations and highlights actions items, insights, and questions. It was presented at the Social Connections 14 conference in Berlin on October 16-17, 2018. A demo of Watson Workspace's capabilities for sales opportunities was provided.

1. Berlin, October 16-17 2018
Power up your Salesforce Opportunities by using
IBM Watson Workspace as your talented Dealroom
Dominic Ley, Q!kom
Lars Thielker, IBM

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3. Social Connections 14 Berlin, October 16-17 2018
What is IBM Watson
Workspace?

4. Social Connections 14 Berlin, October 16-17 2018
Watson Workspace – The essence
Focus on what
matters most
Take action
Streamline
business
processes
Moments highlight what’s
important to help you
focus.
Recommends actions you
can take, using your tools,
without leaving the
conversation.
Trained to understand the
dialect of your industry
and job role

5. Social Connections 14 Berlin, October 16-17 2018
Watson highlights what’s important
Pivot from a lengthy
conversation... ...to a smart summary with ‘Moments’
Moments automatically
summarize team conversations,
and highlight key action items.
Conversations are
summarized
Actions, decisions
and questions are
identified and
highlighted

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Watson identifies actionable language
Watson automatically recognizes key insights
and actionable language in the conversation
and recommends next steps.

7. Social Connections 14 Berlin, October 16-17 2018
Watson Work Services Platform
Understand Business
Conversations
Take Action
Cognitive APIs App APIs
IBM Watson Work Services Platform
Conversation Discovery
Compare
+ Comply
Knowledge
Query
Tone Analysis
Personality
Insights
Visual
Recognition
Speech
Document
Conversion
NLU NLC + more...
IBM Watson
IBM Watson
Workspace
Intelligent Workstream
Collaboration
Structured solutions
Talented Dealroom
for Salesforce

8. Social Connections 14 Berlin, October 16-17 2018
The Talented Dealroom

9. Social Connections 14 Berlin, October 16-17 2018
Story
• Create an auto filled meeting space about your sales
opportunity with just one click
• Populate updates on your opportunity to your
space
• Lifecycle defined by your CRM
• Stay in touch with your team when on mobile

10. Social Connections 14 Berlin, October 16-17 2018
Proxy
Create/Update
Notify
Watson Work Services

11. Social Connections 14 Berlin, October 16-17 2018
Demo

12. Social Connections 14 Berlin, October 16-17 2018
Next steps
• Train Watson Assistant with sales conversations
• Sales Stages, Products, Experts, …
• Action Fulfillments
• Creating Meetings, Include specialists, Pull
opportunity details from Salesforce
• Share Moments in Salesforce
• Recent history, Archiving

13. Social Connections 14 Berlin, October 16-17 2018
Start using Watson Workspace for free!
• You can register a Watson Workspace Preview
account free of charge
• Start working with your teams in spaces and
use direct messages
• Let Watson summarize your conversations
• Have 1:1 video sessions with your contacts
• Contact us via Workspace (or e-mail):
• Dominic Ley, Q!kom, dl@qkom.de
https://watsonwork.me/dl@qkom.de
• Lars Thielker, IBM, LThielker@de.ibm.com
https://watsonwork.me/lthielker@de.ibm.com

14. Social Connections 14 Berlin, October 16-17 2018
Screenshots

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