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Value Reference Model - Business Analysis
The value reference model document provides a high-level overview of the components and services that contribute value within an organization. It outlines the key auxiliary services including IT services, financial and accounting services, quality assurance services, and organizational intelligence services. The document also maps the relationships between business services, human resource services, product development services, supply chain services, customer relations services, and the auxiliary services that support them. Finally, it breaks down several of the auxiliary services such as IT services into further sub-components and services.
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Value Reference Model - Business Analysis
- 1. Value Reference Model Business Analysis
- 2. Executing - AuxiliaryServices Value Reference Model Planning Governing Executing Business Human Product Supply Chain Customer Auxiliary Services Resource Development Services Relations Services Services Services
- 3. Auxiliary Services Auxiliary Services IT Services Organizational F&A Quality System Quality Intelligence Service Assurance Service Service
- 4. IT Services IT Services Business IT Planning Systems IT User IT Lifecycle / IT Infrastructure Information IT Security Analysis Deploying Supporting Change Maintaining Handling Assuring Managing
- 5. Business Analysis Business Analysis Business Validated Analysis Solution Process read Implement Solutions Deployed Solution Evaluate read Solutions Performance Metrics Performance
- 6. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqs Reqs Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 7. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 8. Plan Business AnalysisApproach Corporate Uncertainty in Length of culture / Requirements Project environment / history Plan Business Analysis Approach Decide When the Establish Formality Prioritize business analysis and Level of Detail Requirements work occurs 1 2 3 Determine How Communicate with Make Final change is handled stakeholders Considerations 4 5 6 BA Approach Planners
- 9. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 10. Conduct Stakeholder Analysis Conduct Stakeholder Analysis Identify and Assist in Identifying Document Team Stakeholders Roles 1 2 Categorize Analyze Assist in Stakeholders Stakeholder Determining Influence Authority Levels 3 4 5 Stakeholder Analysts
- 11. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 12. Plan Business AnalysisActivities Plan Business Analysis Activities Identify business Define the Scope analysis of BA Work deliverables 1 2 Determine Tasks Develop Estimates for the BA Activities for BA Work 3 4 BA Activities Planners
- 13. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 14. Plan Business Analysis Communications Plan Business Analysis Communication Identify Assess format Determine communications options appropriate content needs & preferences 1 2 3 Determine Assess the frequency required formality of communications 4 5 Communication Planners
- 15. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 16. Plan Requirements Management Plan Requirements Management Cost and Time Estimates of Change Choosing or Planning Structure creating the requirements Requirements requirements traceability Traceability Recommended process Course of 1 2 3 Action for Change Determine Plan Prioritization Plan the process Requirements Process for handling Benefits and Attributes changes Risks of the Change 4 5 6 Alignment of the Change Determine the Determine w ho w ill Determine Impact Tailor Plan the Wording process for authorize changes Analysis of the Request requesting changes Inf luence of 6.2 the Change 6.1 6.4 6.3 6.5 Reqsuirements Mgt Planners
- 17. BA Planning andMonitoring BA Plan for Elicitation BA Approach Plan Stakeholder Analysis Stakeholder Designations Stakeholder List Business Need Plan Business read Analysis Approach Business Analysis Plans Conduct Identified Stakeholder Need read Analysis read Reqm'ts Plan Business Management Plan read Analysis Activities Organizational Standards BA Comms Plan Plan Business BA Performance Process Assets Analysis Comms Assessment read Plan Reqs Management Lessons Learned Organizational Plan / Monitor / Performance Report on BA Standards Performance read Actual Process Performance Improvement Metrics Recommendations
- 18. Plan / Monitor/ Report on BA Performance Plan / Monitor / Report on BA Performance Determine Metrics Collect Metrics Report on business analysis progress 1 2 3 Take preventive Replan as needed and/or corrective action 4 5 BA Performance Actors
- 19. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqs Reqs Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 20. Enterprise Analysis Busines s Need Gap in Capabilities Res ults of Busines s Analysis Competitive Plans Analys is ... Define the read Busines s Need Updates to EA read read Busines s Goal(s) Target State EA Determ ine the read read Gap in Capabilities read read read read Busines s read read Architecture read read read read Determ ine read Recomm ended Solution Approach read Define the Solution Scope Recomm ended Solution Approach read Feas ibility Analys is Develop the Busines s Cas e Solution Scope Busines s Cas e read read
- 21. Define the BusinessNeed Define the Business Need Confirm Strategic Intent Define the Business Problem or Opportunity 1 2 Need Definition Actors
- 22. Enterprise Analysis Busines s Need Gap in Capabilities Res ults of Busines s Analysis Competitive Plans Analys is ... Define the read Busines s Need Updates to EA read read Busines s Goal(s) Target State EA Determ ine the read read Gap in Capabilities read read read read Busines s read read Architecture read read read read Determ ine read Recomm ended Solution Approach read Define the Solution Scope Recomm ended Solution Approach read Feas ibility Analys is Develop the Busines s Cas e Solution Scope Busines s Cas e read read
- 23. Determine the Gapin Capabilities Determine the Gap in Capabilities Conduct Internal Conduct External Analysis Analysis 1 2 Develop Target Conduct Gap State Enterprise Analysis Architecture 3 4 Capability Analyzers
- 24. Enterprise Analysis Busines s Need Gap in Capabilities Res ults of Busines s Analysis Competitive Plans Analys is ... Define the read Busines s Need Updates to EA read read Busines s Goal(s) Target State EA Determ ine the read read Gap in Capabilities read read read read Busines s read read Architecture read read read read Determ ine read Recomm ended Solution Approach read Define the Solution Scope Recomm ended Solution Approach read Feas ibility Analys is Develop the Busines s Cas e Solution Scope Busines s Cas e read read
- 25. Determine Recommended Solution Approach Determine Recommended Solution Approach Review and Identify all Validate the Potential Solution Business Drivers Approach Options for the Feasibility Study 1 2 Conduct a Prepare Feasibility Feasibility Analysis Study Report 3 4 Solution Approach Recommernders
- 26. Enterprise Analysis Busines s Need Gap in Capabilities Res ults of Busines s Analysis Competitive Plans Analys is ... Define the read Busines s Need Updates to EA read read Busines s Goal(s) Target State EA Determ ine the read read Gap in Capabilities read read read read Busines s read read Architecture read read read read Determ ine read Recomm ended Solution Approach read Define the Solution Scope Recomm ended Solution Approach read Feas ibility Analys is Develop the Busines s Cas e Solution Scope Busines s Cas e read read
- 27. Define the SolutionScope Define the Solution Scope Draft the Solution Identify Scope Statement Deliverables 1 2 Describe the Define Project Approach Assumptions / Constraints / Dependencies 3 4 Solution Scope Definers
- 28. Enterprise Analysis Busines s Need Gap in Capabilities Res ults of Busines s Analysis Competitive Plans Analys is ... Define the read Busines s Need Updates to EA read read Busines s Goal(s) Target State EA Determ ine the read read Gap in Capabilities read read read read Busines s read read Architecture read read read read Determ ine read Recomm ended Solution Approach read Define the Solution Scope Recomm ended Solution Approach read Feas ibility Analys is Develop the Busines s Cas e Solution Scope Busines s Cas e read read
- 29. Develop the BusinessCase Develop the Business Case Identify and Identify and Conduct the Initial Quantify the Quantify the Costs Risk Assessment Benefits 2 3 1 Determine the Compile Results Measurement and Present to the Process for Costs Project Sponsor and Benefits 4 5 Business Case Developers
- 30. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqm'ts Reqm'ts Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 31. Requirements Elicitation BA Plan for Elicitation Stakeholder Supporting Lis t Materials read read As sumptions / Prepare for Constraints / Stakeholder Elicitation Elicitation Ris ks / Is sues read Des ignations read Res ults read Scheduled Res ources read Conduct Elicitation read read Documentation Based on Busines s read Technique Need read read read Solution Document Scope read read Elicitation Res ults Busines s Cas e Validated / Stated Reqs Confirm Elicitation Organizational Stated Reqm'ts read Res ults Standards Requirements Management Plan Review Requirements
- 32. Prepare for Elicitation Elicitation Prepare Techniques Prepare for Elicitation Schedule Clarify the specific Resources scope 2 1 Notify appropriate Establish Ground parties Rules 3 4 Preparation Actors
- 33. Requirements Elicitation BA Plan for Elicitation Stakeholder Supporting Lis t Materials read read As sumptions / Prepare for Constraints / Stakeholder Elicitation Elicitation Ris ks / Is sues read Des ignations read Res ults read Scheduled Res ources read Conduct Elicitation read read Documentation Based on Busines s read Technique Need read read read Solution Document Scope read read Elicitation Res ults Busines s Cas e Validated / Stated Reqs Confirm Elicitation Organizational Stated Reqm'ts read Res ults Standards Requirements Management Plan Review Requirements
- 34. Conduct Elicitation Conduct Elicitation Techniques Conduct Elicitation Capture Use of Glossary Track Elicitation Requirement Metrics Attributes 1 2 3 Elicitation Conductors
- 35. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqm'ts Reqm'ts Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 36. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 37. Prioritize Requirements Business Priorityzation Challange Non- Value Constraints Analysis negotiable Constraints Demands Likelihood of Gaming the Success System Stakeholder Prioritize Requirements Unrealistic Agreement Tradeoffs Set Basis for Analyze Challenges Prioritization Regulatory or Policy Compliance Business or Technical Risk Implementati Requirements on Difficulty Prioritizers
- 38. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 39. Organize Requirements Organize Requirements Select the Method Determine Document for Organizing Requirement Level Requirement Requirements Dependencies and Relationships 1 2 3 Requirements Organizers
- 40. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 41. Specify and ModelRequirements Specify and Model Requirements Specifications Model using Natural Requirements Language 1 2 Find Improvement Capture Opportunities Requirements Attributes 3 4 Requirements Modelers
- 42. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 43. Determine Assumptions and Constraints Determine Assumptions and Constraints Determine Determine Determine Business Technical Assumptions Constraints Constraints 1 2 3 Implementation SMEs
- 44. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 45. Verify Requirements Verify Requirements Characterise Requirements Requirements Verification Quality 1 2 Requirements Walkthrough Verifiers Performers
- 46. Requirements Analysis Stakeholder Analysis read Prioritize Business Reqm'ts Requirements read Organize Requirements read Business Case read Specify and Model Requirements Solution Scope Determine Assumptions and Constraints read Elicitation Results Verify Requirements Evaluation Criteria Assumptions / Constraints Validate Requirements read
- 47. Validate Requirements Validate Requirements Define Desired Identify Define Measurable Outcomes Assumptions Evaluation Criteria 1 2 3 Determine Evaluate Alignment Dependencies for with Business Case Benefits Realization 4 5 Requirements Validators
- 48. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqm'ts Reqm'ts Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 49. Solution Assessment &Validation Solution Scope Solution Design Solution Options Assessment Solution Selection Recommendation read read RFI / RFQ / RFP Assess Standards read Proposed Solution Business Reqm'ts read Identified Risks Allocate and Constraints Requirements read Determine Solution Design Organizational Readiness Mitigating Actions read read Define Transition Requirements Business Architecture Organizational read Identified Defects Readiness Validate Solution Assessment read Existing Solutions read Validated Solution read Quality Assurance Plans
- 50. Assess Proposed Solution Knowledge and Expertise Terms and Assess Proposed Solution Conditions Solution Selection and Assessing Solution Recommendation Providers Vendor Stability Vendor Experience and Reputation Solution Licensing and Assessors Pricing Models
- 51. Solution Assessment &Validation Solution Scope Solution Design Solution Options Assessment Solution Selection Recommendation read read RFI / RFQ / RFP Assess Standards read Proposed Solution Business Reqm'ts read Identified Risks Allocate and Constraints Requirements read Determine Solution Design Organizational Readiness Mitigating Actions read read Define Transition Requirements Business Architecture Organizational read Identified Defects Readiness Validate Solution Assessment read Existing Solutions read Validated Solution read Quality Assurance Plans
- 52. Allocate Requirements Available Allocate Allocate Business Resources Solution Release Priority Constraints Constraints Dependencie Risk Level s between Requirement Allocate Requirements s Interaction Allocate Solution Allocate Releases Cost between Components Effectivenes Components s 1 2 Constraints Implementati on the on Difficulty Solution Technical Priority Requirements Allocators
- 53. Solution Assessment &Validation Solution Scope Solution Design Solution Options Assessment Solution Selection Recommendation read read RFI / RFQ / RFP Assess Standards read Proposed Solution Business Reqm'ts read Identified Risks Allocate and Constraints Requirements read Determine Solution Design Organizational Readiness Mitigating Actions read read Define Transition Requirements Business Architecture Organizational read Identified Defects Readiness Validate Solution Assessment read Existing Solutions read Validated Solution read Quality Assurance Plans
- 54. Determine Organizational Readiness Determine Organizational Readiness Define Make External Dependencies / Considerations Sequences 1 2 Train End User Support Software 3 4 Readiness Actors
- 55. Solution Assessment &Validation Solution Scope Solution Design Solution Options Assessment Solution Selection Recommendation read read RFI / RFQ / RFP Assess Standards read Proposed Solution Business Reqm'ts read Identified Risks Allocate and Constraints Requirements read Determine Solution Design Organizational Readiness Mitigating Actions read read Define Transition Requirements Business Architecture Organizational read Identified Defects Readiness Validate Solution Assessment read Existing Solutions read Validated Solution read Quality Assurance Plans
- 56. Define Transition Requirements Define Transition Requirements Manage Data Manage Ongoing Work 1 2 Manage Organizational Change 3 Transition Reqs Actors
- 57. Solution Assessment &Validation Solution Scope Solution Design Solution Options Assessment Solution Selection Recommendation read read RFI / RFQ / RFP Assess Standards read Proposed Solution Business Reqm'ts read Identified Risks Allocate and Constraints Requirements read Determine Solution Design Organizational Readiness Mitigating Actions read read Define Transition Requirements Business Architecture Organizational read Identified Defects Readiness Validate Solution Assessment read Existing Solutions read Validated Solution read Quality Assurance Plans
- 58. Validate Solution Validate Solution Define Acceptance Investigate Criteria Defective Solution Outputs 1 2 Assess Business Recommend Impact of Defects Measures to and Issues Mitigate Impact 3 4 Validation Actors
- 59. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqm'ts Reqm'ts Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 60. Requirements Management & Communication Stakeholder Decisions Made Approv ed Designations Changes Business Reqm'ts Reqm'ts read read Stakeholder Management Manage Solution Analy sis Plan read Requirements Scope read Stakeholder List Reqm'ts Format Manage / Presentation Requirements Options Traceability read read read Each Reqm't Deliv erables Test Cases and Other Solution Maintain Procedures Components Requirements f or Re-use Reqm'ts Prepare Presentation Requirements / Package read Package Reqm'ts Techniques Amendments to read Reqm'ts Communicate BA Comms Plan Requirements read Technical Team Outstanding Action Items Issues
- 61. Maintain Requirements forRe-use Maintain Requirements for Re-use Select Name Custodian / Requirements Librarian 1 2 Facilitate ongoing Facilitate re-use of use of requirements requirements 3 4 Business Analyst
- 62. Requirements Management & Communication Stakeholder Decisions Made Approv ed Designations Changes Business Reqm'ts Reqm'ts read read Stakeholder Management Manage Solution Analy sis Plan read Requirements Scope read Stakeholder List Reqm'ts Format Manage / Presentation Requirements Options Traceability read read read Each Reqm't Deliv erables Test Cases and Other Solution Maintain Procedures Components Requirements f or Re-use Reqm'ts Prepare Presentation Requirements / Package read Package Reqm'ts Techniques Amendments to read Reqm'ts Communicate BA Comms Plan Requirements read Technical Team Outstanding Action Items Issues
- 63. Prepare Requirements Package Prepare Requirem ents Package Identify Form atting Identify Stakeholder’s Determine appropriate Option Based on Pres entation content for each Analysis Technique Requirem ents & stakeholder Preferences 1 2 3 Determine the Select appropriate Create a requirem ents form ality of presentation form at for package Requirem ents requirem ents each audience Packagers 4 5 6 Determine which Package the Evaluate the components should be requirem ents for docum entation grouped together presentation required 6.1 6.3 6.2
- 64. Business Analysis Process UnderlyingCompetencies BA Planning and Monitoring Enterprise Reqm'ts Reqm'ts Solution Analysis Elicitation Analysis Assessment & Validation Requirements Mgt & Comms
- 65. Business Analysis Competencies Business Analysis Analytical Business Comm unication Group Software Thinking and Knowledge Skills Interaction Skills Applications Problem Solving Business Oral Facilitation and General- Decision Principles and Comm unications Negotiation Purpose Analysis Practices Applications Industry Teaching Leadership and Specialized Learning Knowledge Influencing Applications Organization Written Teamwork Problem Solving Knowledge Comm unications Solution Systems Knowledge Thinking
- 66. Business Analysis Business Analysis Business Validated Analysis Solution Process read Implement Solutions Deployed Solution Evaluate read Solutions Performance Metrics Performance
- 67. Evaluate Solutions Performance Evaluate Solutions Performance Assess Value Assess Solution Replace or Eliminate Delivered By Solution Metrics Solution Solution Performance Consider the Evaluators Constraints
- 68. Solution Constraints Solution Constraints Ongoing Cost vs. Initial Opportunity Cost Necessity Sunk Cost Investment