David Nygren has over 13 years of experience managing programs and projects at IBM, leading teams to deliver notable results. He excels at relationship management, communications, budgeting, and ensuring customer success. The document provides details on his professional experience, skills, and endorsements from former colleagues praising his technical expertise, leadership, and ability to effectively manage complex projects.
The document discusses elements of an efficient organization and Baryons' HR and organizational efficiency solution stack. It highlights the importance of a performance culture, engaged employees, strong processes and innovation. Baryons' solutions include an HRMS for centralized employee data and talent management, an enterprise collaboration platform for communication and knowledge sharing, and operations management modules for visitor management, transport and more. These integrated solutions help organizations achieve success through improved visibility, transparency, productivity and lower costs.
Ronald Bingham has experience leading organizational development initiatives and managing complex programs. He has a background in program management, process improvement, business development, and operations. His skills include project management, problem solving, decision making, and people management. He has worked with small businesses, large corporations, and the government.
12 seconds to project management greatnessTim Everett
In my view there are twelve imperatives that are necessary for Project Management greatness:
1. Cultivate executive management support
2. Continuously enhance your team
3. Propel elite performance standards
4. Inspire a sense of urgency
5. Drive strategic change
6. Promote functional ownership
7. Communicate precise expectations while demanding accountability
8. Foster a culture of success
9. Play well ahead of the team
10. Expedite the Critical Path
11. Articulate value
12. Maintain emotional control
Ronald Bingham is an experienced program manager and consultant with a background in program management, process improvement, business development, and operations. He has worked for large companies like Sprint and Alcatel, as well as with small businesses. Some of his accomplishments include establishing large-scale program management policies and procedures, managing cross-departmental initiatives, and improving customer service programs. He currently works as an independent consultant helping organizations improve performance and business processes.
This document discusses how gamification can be used to increase engagement of employees and customers. It explains that gamification applies gaming mechanics and thinking to motivate behaviors. Some ways it can be used include rewarding goals and actions through leaderboards, badges and virtual currency. Data from gamified activities can provide insights to improve the mechanics and influence promotions. The document outlines a functional architecture and multi-stage process to design an effective gamification program within an organization.
Suh’dutsing Technologies provides management consulting services including strategy development, operations management, finance transformation, human resources, and back office operations. They specialize in areas such as business process improvement, Lean Six Sigma, and shared services advisory. The company is tribally owned and certified as an 8(a), SDB, HUBZone, and MBE business. It has headquarters in Cedar City, UT and additional offices in California, Washington DC, and Ohio.
The document discusses elements of an efficient organization and Baryons' HR and organizational efficiency solution stack. It highlights the importance of a performance culture, engaged employees, strong processes and innovation. Baryons' solutions include an HRMS for centralized employee data and talent management, an enterprise collaboration platform for communication and knowledge sharing, and operations management modules for visitor management, transport and more. These integrated solutions help organizations achieve success through improved visibility, transparency, productivity and lower costs.
Ronald Bingham has experience leading organizational development initiatives and managing complex programs. He has a background in program management, process improvement, business development, and operations. His skills include project management, problem solving, decision making, and people management. He has worked with small businesses, large corporations, and the government.
12 seconds to project management greatnessTim Everett
In my view there are twelve imperatives that are necessary for Project Management greatness:
1. Cultivate executive management support
2. Continuously enhance your team
3. Propel elite performance standards
4. Inspire a sense of urgency
5. Drive strategic change
6. Promote functional ownership
7. Communicate precise expectations while demanding accountability
8. Foster a culture of success
9. Play well ahead of the team
10. Expedite the Critical Path
11. Articulate value
12. Maintain emotional control
Ronald Bingham is an experienced program manager and consultant with a background in program management, process improvement, business development, and operations. He has worked for large companies like Sprint and Alcatel, as well as with small businesses. Some of his accomplishments include establishing large-scale program management policies and procedures, managing cross-departmental initiatives, and improving customer service programs. He currently works as an independent consultant helping organizations improve performance and business processes.
This document discusses how gamification can be used to increase engagement of employees and customers. It explains that gamification applies gaming mechanics and thinking to motivate behaviors. Some ways it can be used include rewarding goals and actions through leaderboards, badges and virtual currency. Data from gamified activities can provide insights to improve the mechanics and influence promotions. The document outlines a functional architecture and multi-stage process to design an effective gamification program within an organization.
Suh’dutsing Technologies provides management consulting services including strategy development, operations management, finance transformation, human resources, and back office operations. They specialize in areas such as business process improvement, Lean Six Sigma, and shared services advisory. The company is tribally owned and certified as an 8(a), SDB, HUBZone, and MBE business. It has headquarters in Cedar City, UT and additional offices in California, Washington DC, and Ohio.
The document outlines the services of an organizational consulting firm focused on helping clients improve performance, productivity, and organizational excellence. The firm provides assessments, strategic planning, leadership development, and process improvement consulting. The goal is to help clients transition from good to great by aligning resources, implementing continuous improvement processes, and engaging employees. Services are available to clients across various industries and stages of organizational development.
The document discusses maximizing talent through Oracle's unified HCM solution. It outlines examining current trends in a changing workforce, taking an active approach to talent management, and using Oracle tools like unified profiles, performance management, learning management, and analytics to help align talent with organizational objectives. The presentation provides an action plan to define a talent strategy, focus on existing talent, and plan for the future by projecting needs, developing programs, and completing succession planning.
The document discusses Humana's Perfect Service Experience program which aims to bring Disney's approach to customer service to Humana. It involves sending Humana employees to Disney for training, creating action plans to implement lessons learned, and ongoing support through biweekly meetings. The program will be evaluated over time at four levels - reaction, learning, behavior change, and business impact - to determine its effectiveness and ways to improve. The goals are to increase employee satisfaction, retention, performance and ultimately customer loyalty, revenue growth and shareholder value through a superior customer experience.
Mike Wangsmo is an executive IT leader with over 15 years of experience in technology delivery, infrastructure management, and people leadership. He has a track record of building efficient IT departments, overseeing budgets, and strategically aligning corporate technology with business goals. Mike holds degrees in management engineering and mathematics and is a licensed Professional Engineer with expertise in areas such as energy management, facility evaluation, and technical capabilities including electrical engineering, software engineering, and industrial engineering.
Capability + Maturity = Value
Move away from scatter gun improvement projects. Use a measured focused approach to improve IT Capability and deliver real business value
Smarter Supplier Management - Moving Beyond the Stick to Become a Customer o...SAP Ariba
This document discusses moving beyond punitive approaches to supplier management and instead becoming a customer of choice. It includes an agenda for a panel discussion on supplier relationship management with representatives from The Hackett Group, Reed-Elsevier, and Sallie Mae. The panel will discuss defining supplier management, the value of SRM strategies, performance management, capabilities, and lessons learned in transforming supplier relationships.
This document summarizes the experience and qualifications of a high-energy sales executive with over 15 years of experience in enterprise software and technology sales. Some of her key accomplishments include consistently exceeding sales targets, managing large accounts, launching new software products, and strengthening client relationships. She has held several leadership and sales roles within technology companies focused on design, manufacturing, and textiles.
This document outlines 8 rules for successful marketing: 1) Revisit the essence of marketing, 2) Internal marketing programs are prerequisites for success, 3) Marketing is interdependent with other management functions, 4) Empower people, 5) Integrate technology, 6) Create a positive working environment, 7) Organizational support and top management commitment are critical, and 8) Innovation is important. The document discusses concepts like customer relationships, internal marketing, interactions between functions, empowering employees, using technology, leadership, and adapting to change.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
The document discusses levels of IT-enabled business transformation from localized exploitation to business scope redefinition. It compares the five levels in terms of their distinctive characteristics, major strengths and potential weaknesses, and management challenges. The levels range from leveraging IT functionality to redesign focused areas to redesigning key business processes and networks. Higher levels indicate greater benefits but require more organizational changes.
The document discusses the importance of IT financial management in running IT successfully. It outlines key components of the IT financial management lifecycle including planning, budgeting, accounting, chargebacks, spend analysis, and portfolio management. Adopting these practices and using tools to support them can help optimize costs, ensure alignment between IT and business objectives, and deliver value from IT investments.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
See how Quadrant can deliver a contingent labour solution that reduces risk, administration, and cost whilst maximising performance and retention of talent.
E3 Performance Group is a consulting firm that helps businesses improve efficiency and transform through team dynamics. They provide consulting services focused on business process reengineering, change management, project management, and developing key performance metrics for clients. Their approach involves working directly with frontline employees through structured improvement programs to identify, plan, implement and track the results of process improvement projects. They expect results like increased sales, reduced costs, improved productivity, engagement and accountability through their team-based continuous improvement methodology.
Enterprise Governance: The Impact of Enterprise Governance on Effective Proje...Zulkefle Idris
3rd Speaker Slide - "Enterprise Governance: The Impact of Enterprise Governance on Effective Project Delivery" by Mohamed Sidique Abdul Hamid, Principal Coach Certified in Governance of Enterprise IT (CGEIT - ISACA).
Henry Simonds of Planet Positive provides sustainability consulting services to businesses. His presentation outlines why businesses should become more sustainable by addressing regulations, costs savings, reputation, and resources. He discusses sustainability measures and certifications. Case studies show how Marks & Spencer, Bowmer & Kirkland, and PWA Unlimited achieved financial benefits and carbon reductions through sustainable practices. The presentation provides guidance on measuring impacts, engaging employees, setting goals and targets, and communicating sustainability efforts.
SDM adalah leverage dalam organisasi. Susah ditiru dan harus dikelola sebagai capital. Perlu paradigma baru dalam memandang SDM dengan pandangan yang holistik, berpikir kesisteman (system thinking) dan berpikir serba sistem (systems Thinking).
The document discusses the Rabbit card, an electronic payment smart card that can be used for mass transit and retail purchases in Thailand. The Rabbit card also has a loyalty program called Carrot Rewards where users earn points for spending that can be redeemed for prizes. Details are provided on how to enroll in the Carrot Rewards program, earn and redeem points, and the benefits of using a single card for both transportation and shopping needs.
The document outlines the services of an organizational consulting firm focused on helping clients improve performance, productivity, and organizational excellence. The firm provides assessments, strategic planning, leadership development, and process improvement consulting. The goal is to help clients transition from good to great by aligning resources, implementing continuous improvement processes, and engaging employees. Services are available to clients across various industries and stages of organizational development.
The document discusses maximizing talent through Oracle's unified HCM solution. It outlines examining current trends in a changing workforce, taking an active approach to talent management, and using Oracle tools like unified profiles, performance management, learning management, and analytics to help align talent with organizational objectives. The presentation provides an action plan to define a talent strategy, focus on existing talent, and plan for the future by projecting needs, developing programs, and completing succession planning.
The document discusses Humana's Perfect Service Experience program which aims to bring Disney's approach to customer service to Humana. It involves sending Humana employees to Disney for training, creating action plans to implement lessons learned, and ongoing support through biweekly meetings. The program will be evaluated over time at four levels - reaction, learning, behavior change, and business impact - to determine its effectiveness and ways to improve. The goals are to increase employee satisfaction, retention, performance and ultimately customer loyalty, revenue growth and shareholder value through a superior customer experience.
Mike Wangsmo is an executive IT leader with over 15 years of experience in technology delivery, infrastructure management, and people leadership. He has a track record of building efficient IT departments, overseeing budgets, and strategically aligning corporate technology with business goals. Mike holds degrees in management engineering and mathematics and is a licensed Professional Engineer with expertise in areas such as energy management, facility evaluation, and technical capabilities including electrical engineering, software engineering, and industrial engineering.
Capability + Maturity = Value
Move away from scatter gun improvement projects. Use a measured focused approach to improve IT Capability and deliver real business value
Smarter Supplier Management - Moving Beyond the Stick to Become a Customer o...SAP Ariba
This document discusses moving beyond punitive approaches to supplier management and instead becoming a customer of choice. It includes an agenda for a panel discussion on supplier relationship management with representatives from The Hackett Group, Reed-Elsevier, and Sallie Mae. The panel will discuss defining supplier management, the value of SRM strategies, performance management, capabilities, and lessons learned in transforming supplier relationships.
This document summarizes the experience and qualifications of a high-energy sales executive with over 15 years of experience in enterprise software and technology sales. Some of her key accomplishments include consistently exceeding sales targets, managing large accounts, launching new software products, and strengthening client relationships. She has held several leadership and sales roles within technology companies focused on design, manufacturing, and textiles.
This document outlines 8 rules for successful marketing: 1) Revisit the essence of marketing, 2) Internal marketing programs are prerequisites for success, 3) Marketing is interdependent with other management functions, 4) Empower people, 5) Integrate technology, 6) Create a positive working environment, 7) Organizational support and top management commitment are critical, and 8) Innovation is important. The document discusses concepts like customer relationships, internal marketing, interactions between functions, empowering employees, using technology, leadership, and adapting to change.
The goal is to optimize processes around the use of our assets, to drive new opportunities wrapped around a model of predictive and preventive maintenance. You will learn how to:
• Prepare for this year of cost containment and savings with expert advice on how to self
fund your remote service project
• Use existing product offerings to create new revenue streams and address declining profits
• Mine real-time and historical data to improve customer understanding, touch and experience
• Decrease service costs through more efficient deployment and centralized management
• Use device connectivity to maintain and enhance your own differentiators rather than being a carbon copy of your competitor
• Increase customer awareness of remote service benefits and increase customer satisfactionthrough improved promotion, measurements, and value reinforcement techniques
The document discusses levels of IT-enabled business transformation from localized exploitation to business scope redefinition. It compares the five levels in terms of their distinctive characteristics, major strengths and potential weaknesses, and management challenges. The levels range from leveraging IT functionality to redesign focused areas to redesigning key business processes and networks. Higher levels indicate greater benefits but require more organizational changes.
The document discusses the importance of IT financial management in running IT successfully. It outlines key components of the IT financial management lifecycle including planning, budgeting, accounting, chargebacks, spend analysis, and portfolio management. Adopting these practices and using tools to support them can help optimize costs, ensure alignment between IT and business objectives, and deliver value from IT investments.
Using Business Architecture To Drive Business ServicesDavid Baker
The document discusses using business architecture to identify business services. It begins by explaining the roles of technical, enterprise, and business services. It then provides an example service model for a financial services company. The document emphasizes that the operating model and business capabilities should drive service identification, not technical requirements. It provides guidance on engaging business stakeholders, developing a business architecture, and integrating services with enterprise architecture governance. The overall message is that a business-driven approach focusing on capabilities, not technical solutions, is needed to properly identify business services.
See how Quadrant can deliver a contingent labour solution that reduces risk, administration, and cost whilst maximising performance and retention of talent.
E3 Performance Group is a consulting firm that helps businesses improve efficiency and transform through team dynamics. They provide consulting services focused on business process reengineering, change management, project management, and developing key performance metrics for clients. Their approach involves working directly with frontline employees through structured improvement programs to identify, plan, implement and track the results of process improvement projects. They expect results like increased sales, reduced costs, improved productivity, engagement and accountability through their team-based continuous improvement methodology.
Enterprise Governance: The Impact of Enterprise Governance on Effective Proje...Zulkefle Idris
3rd Speaker Slide - "Enterprise Governance: The Impact of Enterprise Governance on Effective Project Delivery" by Mohamed Sidique Abdul Hamid, Principal Coach Certified in Governance of Enterprise IT (CGEIT - ISACA).
Henry Simonds of Planet Positive provides sustainability consulting services to businesses. His presentation outlines why businesses should become more sustainable by addressing regulations, costs savings, reputation, and resources. He discusses sustainability measures and certifications. Case studies show how Marks & Spencer, Bowmer & Kirkland, and PWA Unlimited achieved financial benefits and carbon reductions through sustainable practices. The presentation provides guidance on measuring impacts, engaging employees, setting goals and targets, and communicating sustainability efforts.
SDM adalah leverage dalam organisasi. Susah ditiru dan harus dikelola sebagai capital. Perlu paradigma baru dalam memandang SDM dengan pandangan yang holistik, berpikir kesisteman (system thinking) dan berpikir serba sistem (systems Thinking).
The document discusses the Rabbit card, an electronic payment smart card that can be used for mass transit and retail purchases in Thailand. The Rabbit card also has a loyalty program called Carrot Rewards where users earn points for spending that can be redeemed for prizes. Details are provided on how to enroll in the Carrot Rewards program, earn and redeem points, and the benefits of using a single card for both transportation and shopping needs.
Este documento describe diferentes dispositivos domóticos como cámaras de red, focos lámpara con altavoces Bluetooth, y persianas automáticas que pueden controlarse de forma remota. Incluye las características, marcas comerciales y aplicaciones de cada dispositivo, permitiendo el control de iluminación, audio, seguridad y confort ambiental desde dispositivos móviles u otros a distancia.
Одна из актуальных задач современного ученого - подготовка и публикация научной статьи в общеизвестном международном научном реферируемом журнале, чтобы полученные данные были доступны для обсуждения и использования не только в Беларуси, России, но и в других странах. Язык, на котором издаются ведущие международные журналы - английский, ввиду его доступности, информативности и лаконичности. Именно английский язык стал языком межкультурной коммуникации и международного научного общения.
The document summarizes spam and anti-spam solutions. It discusses spam from the perspective of a spammer, including their targets, paths, and content. It also describes the spam ecosystem and economics, involving tools providers, spammers, phishing hosts, botnet owners, and target harvesters. Finally, it discusses technological and legal anti-spam solutions and their challenges.
This document chapter discusses enhancing PowerPoint presentations with pictures, shapes, and WordArt. It provides instructions on how to insert and format pictures and shapes, apply styles and effects, change slide backgrounds, and use WordArt. The objectives are to learn how to insert and format various visual elements and apply styles and formatting to enhance presentation design.
I have created a photo album to showcase some of my favorite memories from this past year. The album contains 30 photos organized chronologically starting from January through December. Key events documented include my graduation trip to Europe over the summer and a family ski vacation we took in February.
Kebimbangan matematik adalah perasaan ketegangan dan kebimbangan yang mengganggu ketika mengerjakan soal-soal matematika. Ia disebabkan oleh faktor-faktor seperti pengalaman negatif belajar matematika, sikap guru dan orang tua, serta reputasi buruk matematika di masyarakat. Kebimbangan ini umumnya dialami pelajar sekolah menengah dan mahasiswa, namun dapat diatasi dengan mempelajari kembali konsep dasar
Mata kuliah Interaksi Manusia dan Komputer membahas prinsip perancangan sistem interaksi dengan mempertimbangkan faktor manusia. Materi mencakup komponen interaksi antara pengguna dan komputer, serta hal-hal yang perlu diperhatikan seperti kapasitas dan keterbatasan manusia dalam berinteraksi dengan teknologi seperti komputer. Tujuannya agar mahasiswa dapat merancang sistem interaksi yang memfasilitasi pengguna dalam menye
Mata kuliah Interaksi Manusia dan Komputer membahas tentang perancangan sistem interaksi dengan mempertimbangkan prinsip dasar interaksi dan komunikasi. Mata kuliah ini membahas teori-teori pendukung dari ilmu psikologi kognitif dan berbagai perangkat yang mendukung sistem interaksi antara manusia dan komputer. Tujuannya agar mahasiswa dapat merancang sistem interaksi yang baik antara manusia dan komputer.
The document discusses potential media institutions that could distribute the filmmaker's horror movie called "Appleby Street". Several major studios like Warner Bros, Dreamworks, and Compass International Pictures pitch their capabilities. The filmmaker considers each offer and ultimately decides to partner with Compass International Pictures to distribute the film. They feel Compass International best understands the conventions of horror movies and can provide the necessary resources and experience to support the film, which was inspired by the Halloween franchise that Compass previously distributed. The filmmaker will also need to seek additional funding sources.
Program Studi Pendidikan Teknik Informatika dan Komputer di Jurusan Teknik Elektro Fakultas Teknik Universitas Negeri Makassar membahas mata kuliah Interaksi Manusia dan Komputer. Mata kuliah ini bertujuan agar mahasiswa dapat merancang sistem interaksi dengan memperhatikan prinsip interaksi dan komunikasi. Materi mata kuliah ini meliputi pengertian interaksi manusia dan komputer, desain interaksi, dan arsitektur kognitif
The HRS Approach provides services in four key areas: visualization, people, processes, and structure. Services include strategic planning, staffing, performance measurement, policies and procedures, human resources support, training, facilitation, change management, and workforce development. The goal is to help businesses with hospitality and event management operations, management, and long-term planning.
More than ever, as HR organizations strive to enhance both their business alignment and impact, decision support is becoming a key attribute of High Impact HR organizations. While many organizations struggle with how to make this happen, Bersin & Associates will present its research and a common-sense approach to building and maintaining a capability that both informs and drives business decision making. Participants will gain an understanding through a state-of-the-industry view of:
The importance and impact of quality HR measurement on talent and business outcomes.
How analytics helps address critical talent challenges organizations face today.
How to evolve and mature your analytics capability.
How current technologies can be readily leveraged to build an analytics capability that enhances both the prioritization and outcome achievement of your human capital initiatives.
Professional Business Results & Selected Accomplishmentsmjleib
This slide show summarizes the professional results and accomplishments of Michael Jay Leib across management accountability, marketing leadership, and technology leadership. Some of the key accomplishments highlighted include redesigning and automating customer fulfillment processes, product turnarounds and restructurings, expanding business into new markets, special end-of-life product sales, acquisitions and integrations, increasing revenue and margins, and building out channel sales programs.
Employee motivation depends largely on good goals setting. The highest strategic goals are sometimes called directions. Goals are related to drivers, principles and requirements. This presentation shows an example of enterprise directions setting by the usage of an enterprise architecture tool.
PHEL, India (Psyche Hospitality Enterprises Ltd.), is a Hospitality Consultancy Company specialising in the areas of project consultancy, project and operations management, financial consultancy etc. for our clients who range from a small restaurant to a international 5 star hotel chain.
We will examine how to create a cost benefit analysis document that clarifies your customer’s problem, explains your intended solution, and details the work required. We will break down costs of the current state and future state compared to forecasted benefits to show payback of the solution over time. This session will guide you through a simple process to help you understand how to calculate and communicate the business value of your SharePoint solutions.
Todd Olsen is a PMP certified strategic IT program manager with experience managing large, complex technology projects and programs across multiple industries. He has a proven track record of delivering projects on time, within budget, and to a high quality. Todd is skilled in project management, financial management, stakeholder management, and coaching cross-functional teams. Currently, he works as a senior project management consultant, helping organizations improve their project management processes and capabilities.
Gcsv2011 skills based volunteering-alan witchey-skills assessment gridServe Indiana
This document was created by an individual or individuals who submitted a proposal so he / she / they may present at the Office of Faith-Based and Community Initiative’s 2011 Conference on Service and Volunteerism (GCSV11). This proposal was approved by the Indiana Commission on Community Service and Volunteerism (ICCSV) and other community partners. Sharing this document is a courtesy extended by the OFBCI to conference attendees who may want to reference materials covered at the GCSV11, and the OFBCI in no way not responsible for specific content within.
Gardiner Consulting helps companies in challenging situations, including new product/services launches, organizational realignments, market transitions and corporate cultural evolution.
- Corporate Communication
- Marketing Communication
- Executive Coaching
- Leadership & Team Development
The document discusses managing project portfolios through establishing clear status reporting. It emphasizes the importance of consistent, objective status reporting across all projects using common definitions for timelines, costs, resources, and other dimensions. Standardizing status reports helps portfolio managers make informed decisions by understanding what stage each project is at. The document provides examples of accurate yet concise status updates and discusses tools that can help manage projects at different levels of rigor over time.
We describe how we combine sales efficiency tools and technics with BI, CRM, ECM and Cloud technologies as well as workflows and BPM, in order to maxime the sales efficiency and the marketing effectiveness.
This document discusses building a high performance organization through tools, best practices, and mentoring. It provides an overview of key elements like vision, strategy, engagement, implementation, delivery, and measurement. Specific tools are mentioned for tasks like customer lifetime value
The document discusses performance management systems and proposes a new strategic approach. It notes that traditional systems often lack alignment with business goals, have inadequate design, and weak linkage to rewards. A new focus on coaching culture and feedback is suggested to better align employee performance and development with organizational strategy and culture. A multi-step intervention is outlined including assessment, framework design, and structured rollout of workshops involving coaching skills development and in-camera practice sessions.
The LiTMUS Group is a strategic international partnership of 2000+ consultants in 40 offices worldwide that provides full-service consulting to the largest organizations. They specialize in turning client strategies into great performance through a hands-on approach and take responsibility for implementation and bottom line results. The document provides details on their services, capabilities, industries served, and examples of clients in the financial services, life sciences, and energy/utilities sectors.
The document discusses strategy maps and the balanced scorecard as tools for strategic planning and management. It provides examples of strategy maps for different types of organizations, including generic, classic Kaplan/Norton, and public sector examples. It also discusses templates and presents an empty template for a strategy map. Finally, it introduces the Quickscore software application for implementing strategy maps and balanced scorecards.
Project Management in an Agency Environment Jeff Thaler
An overview of Project Management core areas of focus. Includes project management process, tools, and collaboration with other parties - includes roles and responsibilities in comparison to Account Management.
Quantum Leap Performance Solutions is a learning solutions partner that works with organizations to help unlock human potential and achieve excellence. It uses a structured methodology with job role-specific training to provide holistic and relevant solutions. It has worked with over 75 companies. Programs include leadership development, management training, sales enablement, and soft skills. The company aims to be a globally trusted partner through high-impact learning solutions.
Quantum Leap Performance Solutions is a learning solutions partner that works with organizations to help unlock human potential and achieve excellence. It uses a structured methodology with job role-specific training to provide holistic and relevant solutions. It has worked with over 75 companies. Programs include leadership development, management training, sales enablement, and soft skills. The company aims to be a globally trusted partner through high-impact learning solutions.
1. 6200 Speyside Dr. David Nygren dave.nygren@gmail.com
Austin, TX 78754 Home: 512-278-1647
(Formal job history on pages 3-4) Mobile: 512-656-8202
PROFESSIONAL PROFILE
Experienced, motivated, & dedicated professional with 13+ years at IBM leading divisions to Experience / Competencies
notable results through program level management, communications, & relationship management.
Communications
Recognized for consistent excellence, exceptional interpersonal skills, rapid execution, &
Relationship Management
meticulous attention to every customer component & detail.
Program Level Management
Highly adept at managing plans and details to ensure the success of leaders, teams, & customers.
Project Management
Excel at detailed requirements gathering, communicating effectively, & coordinating / executing a
Finance & Budgeting
well-organized plan from a program level perspective.
Operations
Highest quality customer service resulting in high customer satisfaction.
Event Management
Ingrained belief in the highest levels of integrity & ethical business conduct.
Team Management
Communications Vendor Management
Business Analyst / Operations Hardware Development
Employee
Expense Relationship Management Hardware Manufacturing
Executive
Budgeting Team Management Customer-facing
Counsel (HR)
Forecasting / Projections Customer Support Audio/Visual
Diversity
Analysis & Reporting Outsourcing Retail
Strategic / Corporate
Resource Planning Liaison
Site Branding
Demand Planning Communications Project Management
Site Culture / Identity
Capital Expense Process Improvement Leadership
Intranet Development
Asset Management Cost Reduction Communications
Planning
Project Management PO’s Customer Facing
Coordination
Vendor Management Voice of the Customer
Relationship Management Problem Solving
Project Management Negotiations
Event Management Process Improvements
A/V Support Performance Improvements
Motivation
Photography
Coordination
Customer Service
Collaboration
Community Relations
Cross Functional
Charitable Campaigns
Global Teaming
Security Expectations
Perceptions
Relationship Management
Relationship Management
Team Management
Trust Moral People / Behavior
Accountability Ethical
Dependability Genuine
Communications Attentive Customers / Partners
Customer Service Priorities IBM
Customer’s Business Timing Sony
Customer’s Goals Proactive People / Behavior
SCEI
Partners / Alliances Market Why
SCEA
Competitors Environment Motivators
Toshiba
Channels Vendors Behavioral Patterns
Microsoft
Communications Style
Nintendo
Thought Process
Raytheon
Reasoning
Emotional Factors Rambus
“He very willingly took on assignments (even when
Point of View Teradyne
he didn't necessarily have all the skills needed) and
Body Language Kraft
quickly learned what he needed to know in order to
Common Ground Philip Morris
complete the assignment. He was always thinking
Differences Towers Perrin
out of the box. Plus, he has a great sense of humor Macy’s
Listening / Hearing / Understanding
which makes working with him easy and enjoyable! Sympathy / Empathy Geoffrey Beene
I'd highly recommend Dave for anything.....” Buy-in Circuit City
Andi Handy, Site HR Manager, IBM Value Global Foundries
Preferences
Page 1 of 4
2. 6200 Speyside Dr. David Nygren dave.nygren@gmail.com
Austin, TX 78754 Home: 512-278-1647
(Formal job history on pages 3-4) Mobile: 512-656-8202
Hardware Development
Personal Traits “Dave is one of
Integrity Leader Microprocessor Hardware Manufacturing those rare
Ethical Mentor Cell Technology people who can
90nm, 65nm, 45nm,
Honest Experienced Technical Documentation do almost
32nm, 22nm
Loyal Motivated Errata anything that
Trustworthy Flexible 300mm, 200mm
Wafer Level Testing needs to be
Enthusiastic Dedicated Wafer
DFT done. He has
Logical Reliable Masks
System Level Testing
Practical Detail-oriented SOI great technical
Creative Efficient Memory
FEOL expertise and
Perceptive Go-to-guy Root-cause
BEOL has a real knack
Calm Consistent Characterization
Responsible Thorough Tape-out for solving
Qualification
Conscientious Team Player WFT problems and
Verification
Yield meeting
Project Management
Burn-in challenges. He's
Sales both a leader
and a great
Sales Manager Inventory
team player,
Leadership Buyer
Teaming very reliable,
Consultant Training
Client Expectation Purchasing Executives very responsible.
Sales Generation PO’s Management I recommend
Customer Service Merchandising HR him without any
Relationship Management People / Behavior Finance reservations.”
Targets Strategy Marketing
Commission Security Legal Lynn Denton,
Procurement Senior
HW & SW Engineers Communications
“Dave's work was Advisor, IBM
critical to me and
Team Management
my team in
successfully Leadership Vendor Management
preparing for and Collaboration
Communication Event Management
executing critical Communication
Planning
milestones … His Dynamics Logistics
Scheduling
clear written and Conflict Resolution Coordination
Ownership
verbal Motivation Leadership
Negotiations
communication Morale Communication
Contracts
skills were a Accountability Marketing
Conduct
Empowerment Scheduling
tremendous Collaboration
Recognition Audio / Visual
asset…” Logistics
Relationship Management Project Management
Nikki Criscolo, Change Management
People / Behavior Relationship Management
Manager, IBM Relationship Management
Team Management
People / Behavior
Vendor Management
“Dave is a very People / Behavior
personable project
Audio / Visual
manager who has Security
demonstrated the Business Development Sub-contractors
Crime Prevention Loss Prevention
ability to develop Installations Effects
Product Security Safety
valued relationships Custom Solutions Sets
Information Security Deterrence
Logistics Photography
with technical Location Security Detection
Audio Video Camera
leaders of different Physical Security Personnel Identification
Video Leader / Team
disciplines.” Communications Human Response
Lighting Vendor Management
Surveillance Apprehension
Steven Roberts, Editing Event Management
Video People / Behavior
Manager, IBM Projection Project Management
Mixing Console Team Management
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3. 6200 Speyside Dr. David Nygren dave.nygren@gmail.com
Austin, TX 78754 Home: 512-278-1647
Mobile: 512-656-8202
PROFESSIONAL EXPERIENCE
IBM (International Business Machines) May 1998 – June 2011
Business Operations Analyst May 2008 – June 2011
Systems & Technology Group, Austin, Texas
“Dave is a pleasure to work
Managed and tracked $50M program expense budget, including 220+ headcount, with, thorough, and
conscientious. I have always
and all project materials (manufacturing & lab) for VP, Design and Engineering,
found that communication
Technology Development. Managed $2M capital expense budget across all
(both oral and written) is one
projects.
of his strongest qualities. His
Performed daily analysis ensuring success of quarterly projections to reduce FY
impact on our business was
expenses to meet $48M target.
solid, and I thoroughly
Communicated forecast status via 1-on-1 and group presentations to ensure the appreciated his contribution to
VP and Senior Leadership Team are aligned. Lead meetings with the our team.”
management team to assess accurate financial projections and ensure timely
invoicing from vendors. Resham Kulkarni,
Accomplishments: Extremely accurate forecasts for 3 consecutive years with Product Development
Business Operations, IBM
less than a 2% variance per quarter.
Project Manager, PMP October 2005 – May 2008
Sony, Toshiba, IBM Design Center, Austin, Texas
Led a team of 10+ technical editors / 4 technical writers to successfully create, produce, and translate 30+ technical
documents for the Cell/B.E. processor powering the Sony PlayStation®3. Organized processes to ensure the
project was being accurately documented for Sony and Toshiba.
Led a team of 5 DFT (Design For Test) engineers that wrote and debugged wafer and chip (system) level tests.
Coordinated global remote teams spanning 3 design levels to meet deliverables and deadlines.
Helped the Sony, Toshiba, & IBM team overcome the language barrier between the Japan and US teams. Managed
all communication between the teams including technology, technical writers, and document approvers.
Led regular meetings with 3 geographically disparate teams to make
certain everyone was aligned and in support of the technical information
“Dave is a very loyal and dedicated worker. I and documentation process. Ensured all confidential and proprietary
recommend him for any position.” information for all 3 companies was omitted.
Steven Roberts, Manager, IBM Received favorable formal and informal feedback on the overall
improvement of the customer relationship due to efforts to streamline
“Dave knows how to work with different people communication, reduce redundancies, and improve processes.
from different cultures, languages, and Accomplishments: Successfully turned around a chaotic and
background. Dave’s attention to detail and problem situation on the overall documentation project to ultimately create
organizing project skills are remarkable. high levels of customer satisfaction. Received feedback from company
Masaru Igari, Project Coordinator, Sony and client leadership that they were extremely happy with the project
Computer Entertainment America Inc. turnaround, the way the project was managed, and the ultimate
deliverable of the technical documents.
Staff Communications Professional, Austin, Texas November 2000 – October 2005
Media Communications Contractor, Poughkeepsie, New York May 1998 – November 2000
Internal/Executive Employee & Site Communications
Created systems and tools to aid the IBM Austin Site Communications Department in improved employee and
executive communications for a site of 6,200+ employees. Served as counsel to HR, the Media Relations team,
Executives, and other site organizations on effective employee communications planning.
Page 3 of 4
4. 6200 Speyside Dr. David Nygren dave.nygren@gmail.com
Austin, TX 78754 Home: 512-278-1647
Mobile: 512-656-8202
Created an intranet site for IBM Austin employee news and information.
Measured the success of the site via metrics and web surveys to determine it was
“That's perhaps what
one of the most used intranet sites throughout the US IBM organization. Worked
impressed me the most --
with Photoshop and HTML to create an interesting and engaging visual site that
Dave's ability to quickly learn
helped the Austin site to create a cultural identity. The site became a model of
and apply something…I still call
success for other corporate communication strategies. Additionally, created 5
other separate intranet sites including 64 separate web pages to enable the sales him with questions because he
teams to access product information to best leverage techniques used during either has an answer, or knows
prospective client engagements. where I can find one.”
Planned and executed local site strategies and events based on corporate and Chris Nay,
Systems / Technology Group initiatives. Chair for the Austin’s Men’s Diversity Communications Specialist, IBM
Network Group (2005) and member of the Austin Spirit Team (2000-2005)
promoting diversity and improving morale – award received. Co-chaired the “Dave Nygren is smart, works
Employee Charitable Contributions Campaign communications committee (2000- hard, and is nice to work with.
2004 / Chair 2005) – award received. Represented IBM at 10+ external
He's one of those rare
Corporate Community Relations events.
communications guys who also
Set up a successful internal TV network to broadcast relevant information on
is very strong technically. I was
promotions, site events, team accomplishments, etc. to improve morale and help
lucky to have him on my team.”
develop a site identity. Leveraged various communication tools to communicate
critical and relevant IBM corporate, brand, and site news. Jeff Gluck,
Set up all A/V logistics including sound systems, laptops, microphones, lights, and Director, Communications, IBM
remote meeting broadcast to ensure successful team and all-hands meetings
resulting in an annual savings of $100,000+. Managed all photography including
equipment selection, taking photos at events for employee recognition, and passports.
Signet Staging, Inc., LaGrangeville, New York May 1997 – November 2000
South Central Region Manager / A/V Technician
Provided Sound, Video Projection, Lighting, & Staging for small (25-100) to large (500-10,000+) Corporate Business
Meetings, Events, Trade Shows, & Product Launches for brands like Kraft, Jell-o, Kool-Aid, Capri Sun, Philip Morris,
Johnson & Johnson, & IBM.
Delivered Audio/Visual and media support for 25+ meetings & events annually for IBM including post & pre-production
activities such as Audio editing, Video editing, Voice-Overs, and Graphics Editing.
Hired & managed 20+ sub-contractors & vendors annually to deliver media communications at client & remote
meeting sites. Managed logistics, planning, scheduling, site surveys, & agendas.
EDUCATION AND CERTIFICATIONS
Bachelor of Music in Music Industry with Performance Honors
Syracuse University, VPA - School of Visual and Performing Arts
PMP® (Project Management Professional)
PMI (Project Management Institute)
IBM Project Management Certification Education Curriculum
250+ hours of coursework
Leadership Skills for Managers Certificate
University of Texas, Continuing & Extended Education
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