Victoria Aepli is a hospitality management professional seeking a position where she can deliver excellent customer service and lead high-performing teams. She has experience in hotel management, food and beverage operations, and event planning. As an All-American scholar-athlete, she is results-oriented with strong communication and problem-solving skills.

1. V I C T O R I A A E P L I
1 8 0 W E S T 8 T H AV E N U E , C O L U M B U S , O H I O 4 3 2 0 1
P H O N E : 7 4 0 - 6 0 7 - 8 6 7 4 E M A I L : V I C TO R I A . A E P L I @ G M A I L . C O M
SUMMARY_____________________________________________________________________________
Hospitality Management professional strongly committed to delivering the ultimate customer
experience in guest service operations. A proven team leader and proficient manager with
excellent communication and organizational abilities. Demonstrated expertise to improve
processes, strengthen brand loyalty and maximize customer satisfaction. All American Scholar-
Athlete at The Ohio State University with ability to deliver outstanding results in high pressure
situations.
HIGHLIGHTS___________________________________________________________________________
• Expertise in hotel management, food and
beverage operations
• Effective team leader
• Creative skills with graphic design
capabilities
• Results Oriented
• Customer Focused
EXPERIENCE___________________________________________________________________________
Quality Assurance Specialist- Stoner Periodontic Specialists, Dublin, OH
Feb. 2015-Present
• Responsible for retaining patient base and attracting new business to top-ranked dental
practice in Central Ohio
• Primary customer interface between patients and dentists to ensure quality experience
• Strengthened performance levels with metrics driven system to track customer feedback
• Design creative collateral for advertising and promotions; direct on-site events
Gymnastics Coach – Gym X-Treme Gymnastics, Lewis Center, OH
Sept. 2014–Present
• Choreography experience, collegiate and club levels
• Train and mentor young gymnasts in gymnastics disciplines
• Coach children ages 3-14 with detailed assignments to improve technique, skill level, and
confidence
Blackwell Culinary Intern – The Blackwell Inn & Conference Center, Columbus, OH
Sept. 2014–Feb. 2015
• Performed wide variety of functions at Central Ohio’s most prestigious 4-star hotel
including concierge duties, marketing, food and beverage preparations.
• Effectively handled customer service issues and earned recognition of senior
management for excellent performance
• Assisted management with catering high profile events that included banquets and
athletic competitions
• Service-minded
• Problem solving skills
• Proficient in conflict resolution
• Proven logistics capabilities
• Ability to motivate personnel

2. !2
Victoria Aepli
Aepli.3@osu.edu
Management Intern – The Ohio State University “Go Pro” Events Team, Columbus, OH
May–Jul. 2013
• Managed volunteers at numerous sporting events to ensure flawless execution
• Supported event managers in special projects, duty coverage, training and scheduling
highly attended sporting competitions
• Executed detailed time lines for complex events and maintained customer service
standards from start to finish
Gymnastics Camp Coach – The Ohio State University, Columbus, OH
Summer 2011-2014
• Planned and facilitated drills and exercises for children ages 6-18
• Provided instruction, advice, and wisdom for campers during gymnastics activities
• Presented efficient goal setting skills for gymnasts and followed up to ensure desired
results
Food Service Intern – The Market Place, Columbus, OH
Sept.–Dec. 2013
• Gained hands-on knowledge in hospitality management at busy food service
establishment at The Ohio State University serving hundreds of students daily
• Directed new employees on food and beverage items, ingredients options and service
techniques
• Performed frequent walk-throughs to monitor staff performance and ensure superior
customer experience
EDUCATION___________________________________________________________________________
The Ohio State University, Columbus, OH Aug. 2010-Dec. 2014
Bachelor of Science, Hospitality Management, Cum Laude
Minor: Business
COLLEGIATE GYMNASTICS EXPERIENCE AND HONORS_______________________________________
Varsity Gymnast - The Ohio State University, Columbus, OH 2010-14
• Co-Captain 2014
• All Big Ten Second Team Selection 2014
• Most Improved Natalie Pausch Award Winner 2014
• NCAA Nationals Qualifier 2012
• 4-Time Letter Winner
• All-American Scholar-Athlete 2012-14
• Big Ten Scholar-Athlete Award 2011-14