Richard Walters has 8-9 years of experience in restaurant and hospitality management, including roles as Assistant Manager, Assistant Dining Manager, Food Service Assistant, and Student Manager. He has a strong work ethic and is skilled in staff training, operations, and maintaining high customer service standards. His background demonstrates progressive responsibility and success reducing costs while maintaining service and profit levels.

1. RICHARD WALTERS
767 SCHWARTZ DR, HAMILTON, OHIO 45013 | (C) 513-503-8897 | RICKYWALTERS17@gmail.com
Professional Summary
Highly proactive manager with 8-9 years of experience in team leadership in the restaurant and hospitality industries.
Background includes sales, management and front and back-of-the-house operations. Dedicated, hardworking restaurant
Management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly
dedicated to career growth. Talented Manger with a strong background in Food Service. Highly effective at anticipating and
accommodating customer needs. Friendly, punctual and enthusiastic team player. Focused Manager successful at multi-
Tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor
during peak hours.
Skills
Food service background
Strong work ethic
Dynamic, friendly hostess
References
REFERENCES INTERESTS
Work History
Assistant Manager 11/2015 to Current
Senior Lifestyle- Evergreen – Cincinnati, OH
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu
changes.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Reduced labor costs by [number] percent while maintaining excellent service and profit levels.
Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
Trained new employees
Set dining tables according to type of event and service standards.
Assistant Dining Manager 09/2014 to 10/2015
Miami University – Oxford, Ohio
Knowledge of general business administration, Supervises staff; establishes schedule and assigns tasks; monitors and
evaluates performance; reviews and approves employee time sheets.
Monitors and reviews completed tasks; ensures that any necessary changes or corrections are made.
Maintains inventory; assists in forecasting needs and placing orders for materials and supplies.
Oversees maintenance of facility; reports any needed facility or equipment maintenance or repairs.
Performs a variety of administrative tasks including keeping records, balancing accounts and preparing deposits, and
resolving customer complaints.
Carefully interviewed, selected, trained and supervised staff.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food
and service.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the
restaurant.
Food Service Assistant to Food Service Assistant Dining Manager 04/2014 to 09/2014
Miami University – Oxford, Ohio

2. Prepared quality products while maintaining proper food safety practices, portion control and presentation within
service goal times.
Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Assembled food orders while maintaining appropriate portion control.
Prepared all food orders within a 2-3 minute time frame.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Greeted customers and provided excellent customer service.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Ensured food was stored and cooked at correct temperature
Student Specialist Student Manager 10/2012 to 01/2014
Miami University – Oxford, Ohio
Direct, Monitor, Train, and Evaluate Employees, Fast Food Service Excellence, and Maintain sanitation and hygiene
standards.
Cash Management, Plan Daily Operation.
Cooking, Cashier, Fryer Filtration, Expediting, Customer Service, and Cleaning.
Schedule Student Employees, and opening-closing restaurant.
Consistently provided professional, friendly and engaging service.
Received frequent customer compliments for going above and beyond normal duties.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Routinely removed trash and debris from restaurant.
Quickly set up and cleared tables and stocked all service stations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Manager 02/2010 to 09/2012
Wendy’s – Cincinnati, Ohio
ServSafe Certified.
Direct, Monitor, and Evaluate employees, Customer Service.
Plan Daily Operation, Open-Close Store, Deliver Fast Food Service Excellence, Cash Management, Maintain sanitation
and hygiene standards, Cashier, Cooking/Grill, Handling Fries, Sandwich Maker, Dish washing Trained kitchen staff on
proper use of equipment, food handling, and portion sizing.
Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
Kept dining room and kitchen area clean by performing cleaning and laundry duties performed all transactions in a
cordial, efficient and professional manner.
Reduced labor costs by [number] percent while maintaining excellent service and profit levels.
Supervisor 05/2008 to 04/2013
The Beach Water Park –Mason, Ohio
Reduced labor costs by33% percent while maintaining excellent service and profit levels.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Payroll, Cash Management, training, monitoring, evaluating performance, and initiating corrective and disciplinary
actions.
Assigns and coordinates work of employees to promote efficiency of operations.
Prepared work schedules for employees.
Clean, sterilize and disinfect areas and equipment.
Inventory, Unloading Trucks, Stocking, Organizing Warehouse Cooking, Customer Service, and Cleaning, Dish washing,
and Cashier.
Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper
shut down.

3. Received and delivered quality products to restaurant from supply warehouse in a timely manner.
Responsible for all garnishes for main courses, pasta, soups and potages.
Greeted each customer with friendly eye contact Helped with preparation, set-up, and service for catering events
Trained new employees Directed activities of one or more workers who assisted in preparing and serving meals
Ensured food was stored and cooked at correct temperature Maintained kitchen work areas, equipment, and utensils in
clean and orderly condition Maintained a safe working and guest environment to reduce the risk of injury and
accidents.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and
terminations.
Carefully interviewed, selected, trained and supervised staff.
Education
High School Diploma: 2010
Colerain High School - Cincinnati, Ohio
Some College: N/A
Miami University - Hamilton, Ohio
Interests
Student Government- High School Sports Wrestling Football Track EXTRACURRICULAR ACTIVITIES Boys Scouts Club-
Baseball EXTRACURRICULAR ACTIVITIES- Student Government- High SchoolSports- Wrestling, Football, and Track.
Other: Boys Scouts Club- Baseball