1. JAMIE VOELLINGER
(304) 639-6259 jlv4387@gmail.com
EDUCATION
WEST VIRGINIA UNIVERSITY, Morgantown, WV August 2011
Bachelor of Arts in Economics
Major: Economics Minor: Communications
EXPERIENCE
CHILI’S GRILL AND BAR, Morgantown, WV
Server/ Bartender November 2008-May 2015
 Inspect supplies, equipment, and work areas to ensure efficient service and conformance
to standards
 Obtain revenues, issuing receipts, accepting payments
 Ability to operate store’s POS system
 Ensure all critical tasks are completed prior to the end of shifts
Store Trainer January 2010-May 2015
 Travel to regional store locations to train new hires on proper company procedures
 Conduct meetings and collaborate with other personnel for shift planning, serving
arrangements, and related details
 Train workers in food preparation, and in service, sanitation, and safety procedures
 Observe and evaluate workers and work procedures to ensure quality standards and
service, and complete disciplinary write-ups
 Report with upper management on recommendations of training sessions
WATERFRONT PLACE HOTEL, Morgantown, WV
Restaurant Supervisor June 2015-Present
 Complete shift opening and closing duties in accordance to checklist
 Monitor staff performance to guarantee guest satisfaction
 Initiate guest interaction in order to seek feedback
 Execute service recovery tools when necessary
SKILLS
 Exceptional listener and communicator who effectively conveys information verbally and
in writing
 Computer-literate performer with intermediate knowledge in Microsoft Office
 Flexible employee who thrives in environments requiring ability to effectively prioritize
and juggle multiple concurrent projects
 Proven relationship-builder with unsurpassed interpersonal skills
 Innovative problem-solver who can generate workable solutions and resolve complaints